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Retail Media Data Analyst \n Southampton - 1x a week \n Up to £50,000 + up to 20% bonus \n \n This is an opportunity to join a growing analytics function at a business investing heavily in customer insight, retail media, and data-driven decision making. You'll sit at the intersection of CRM, customer analytics, and marketing measurement, helping shape how campaigns are evaluated, audiences are built, and commercial performance is improved. \n \n The Company \n They are a well-established, customer-focused retail organisation with a significant omnichannel presence. Data plays a central role in how they understand customer behaviour, optimise marketing activity, and drive commercial performance. Their analytics team partners closely with commercial, marketing, and customer teams to deliver actionable insight that influences strategic decisions across the business. \n \n The Role \n As a Retail Media Data Analyst, you will support the measurement, optimisation, and growth of retail media and CRM activity through advanced analytics and customer insight. \n Responsibilities include: \n\n • Deliver analysis across retail media, CRM, and loyalty programmes, focusing on customer behaviour, audience performance, and commercial outcomes.\n, • Measure campaign effectiveness using incrementality, uplift, ROI, and contribution to sales, margin, and customer engagement.\n, • Design, build, and evaluate customer audiences and segments to support marketing activation and targeting strategies.\n, • Produce post-campaign analysis and performance reviews, turning findings into clear recommendations.\n, • Develop and monitor customer health metrics including acquisition, engagement, retention, frequency, churn, and customer value.\n, • Partner with stakeholders across analytics, marketing, and commercial functions to influence decision-making.\n, • Use data to identify opportunities for optimisation and continuous improvement across customer and marketing initiatives.\n, • Contribute to scalable analytical solutions and best practices within a collaborative analytics environment.\n, • Stay informed on developments within retail media, CRM, personalisation, and marketing measurement.\n\n Your Skills & Experience \n\n • Strong SQL skills with the ability to interrogate and analyse large customer datasets.\n, • Experience working with customer, CRM, or loyalty data in a commercial environment.\n, • Proven capability in marketing analytics, campaign measurement, and customer insight generation.\n, • Experience designing, evaluating, and optimising marketing campaigns across multiple channels.\n, • Strong understanding of statistical concepts including hypothesis testing, confidence intervals, and significance testing.\n, • Experience using cloud-based analytics environments such as Databricks, Snowflake, or BigQuery.\n, • Strong data visualisation and storytelling skills, with the ability to communicate insights to both technical and non-technical audiences.\n, • Experience working with high-volume customer data, ideally within retail or another consumer-focused industry.\n, • Ability to influence stakeholders through clear, actionable recommendations rather than reporting alone.\n\n What They Offer \n\n • \n Exposure to a growing retail media capability and evolving analytics function. \n • Opportunity to work alongside experienced analytics professionals and develop expertise across customer analytics, CRM, retail media, and marketing measurement.\n, • Hybrid working environment with strong stakeholder exposure and career development opportunities.\n\n How to Apply \n If you're a data-driven analyst with experience across customer analytics, CRM, and marketing measurement, apply today to discuss this Retail Media Data Analyst opportunity in more detail.

Why work for us? \n We're more than just tools and we offer more than just a job. We've been family run since day one so working at Draper Tools is about being a part of the extended Draper family - a family that is rich in history, heritage and continued success. \n We know our people make our company what it is and our teams are passionate about new ideas, new ways of working and continuous improvement, so we work hard to make sure each person has the tools they need to thrive and succeed. \n The Role \n Our IT department sits at the heart of an ambitious digital transformation programme, driving system modernisation and operational improvements across the whole business so we are looking to grow our team to help us with this journey. \n We are looking for an experienced Senior Business Analyst to join us and play a central role in shaping how Draper Tools operates in the future. This is a high-impact, autonomous position for someone who is comfortable moving between discovery, design and delivery in short cycles rather than waiting for everything to be perfect before progress is made. We don't follow a rigid methodology, but we do expect work to move at pace, adapt as understanding develops, and deliver value incrementally rather than all at once. \n This role will work closely with our own in-house development team, but you will be trusted to take full ownership of significant pieces of work, and you will have direct visibility of the outcomes your work creates. \n Due to the close working relationships you will need to form with stakeholders across the business, there will be a requirement to be based at our Head Office in Chandlers Ford full time, with some flexibility to work remotely on occasion. \n Job Opportunity\n Working as our Senior Business Analyst your role will include: \n\n • Leading business analysis activities across multiple departments, ensuring you're building understanding progressively, rather than waiting for a complete picture before moving forward.\n, • Engaging stakeholders at all levels through interviews, workshops and informal conversations, and building trusted relationships across departments quickly.\n, • Identifying inefficiencies, manual workarounds and opportunities for improvement, bringing findings back to the team quickly so that decisions can be made and work can progress.\n, • Developing and refining process models collaboratively, revisiting and updating them as understanding evolves throughout delivery rather than treating them as fixed upfront artefacts.\n, • Producing documentation that is fit for purpose and proportionate to the task - clear and well-structured, but not over-engineered for its own sake.\n, • Maintain a living library of process and requirements documentation that is updated as work progresses and systems evolve, rather than left to go stale post-delivery.\n, • Define acceptance criteria in close collaboration with the development team, supporting testing and validation throughout the delivery cycle rather than only at the end.\n, • Keeping stakeholders informed and engaged throughout delivery and keep feedback continuous so there are no unexpected surprises.\n, • Effectively managing priorities, ensuring work continues to move forward and make good progress.\n, • Proactively identifying manual, repetitive or time-intensive processes across the business that are strong candidates for automation or AI-assisted improvement.\n, • Working with the development team and relevant vendors to define requirements for automation solutions, including workflow automation, RPA (Robotic Process Automation) and AI-driven tooling.\n, • Ensuring that automation and AI initiatives are grounded in a clear understanding of the underlying business process, avoiding the risk of automating a broken process rather than fixing it first.\n\n \n Essential Skills\n\n • Proven experience as a Senior Business Analyst or Business Analyst in a similarly complex, multi-department environment.\n, • Demonstrable track record of independently leading analysis and requirements work on technology-enabled change projects.\n, • Excellent written and verbal communication skills, with the ability to produce documentation that is clear, structured and appropriate for the audience.\n, • Strong facilitation skills - comfortable leading workshops, stakeholder interviews and discovery sessions.\n, • Experience mapping business processes using standard notation (e.g. flowcharts, swimlane diagrams, BPMN or equivalent) and producing detailed functional documentation.\n, • Ability to work across a wide range of business functions including sales, supply chain, finance and customer services.\n, • Confident challenging stakeholders respectfully and finding consensus between competing viewpoints.\n, • High degree of self-sufficiency - able to manage your own workload, prioritise effectively and deliver to deadlines without close supervision.\n, • Experience working across a mixed technology landscape, including legacy systems and modern cloud-based platforms, with an understanding of how the two interact and the constraints each can present would be beneficial.\n, • Ability to assess the feasibility and business case for AI or automation initiatives, including an understanding of data quality requirements and change management implications would be beneficial.\n\n \n \n \n

SightGlass Vision, Inc. (SGV), a joint venture company between CooperVision (CVI) and EssilorLuxottica (EL), is the inventor and manufacturer of novel spectacle lenses that have proven to strongly reduce the progression of myopia in children. With this game changing technology in hand, we are poised to improve the lives of millions of children worldwide. \n \n This role will focus primarily on commercial contracts and providing support to the Senior Legal Counsel on a wide range of day-to-day legal and compliance matters, related to SightGlass Vision’s business operations internationally. You will work closely with colleagues across key business functions, including operations, medical affairs, and sales and marketing, helping the business move forward while managing legal risk in a practical and proportionate way. \n This is an excellent opportunity for a qualified legal professional with approximately 2 years post-qualification experience looking to build their in-house career within a small but growing and commercially focused organisation \n \n What you will do \n · Draft, review, and negotiate a wide range of commercial contracts, including cross border agreements, such as distribution agreements, software licences, confidentiality agreements, clinical trial agreements, and services agreements. \n · Provide practical advice on contractual rights, obligations and dispute resolution. \n · Deliver commercially focused advice that supports business objectives while effectively managing legal risk. \n · Liaise with external legal advisers where required, under the direction of the Senior Legal Counsel. \n · Support the Senior Legal Counsel with a range of day‑to‑day legal and compliance matters, including intellectual property, employment, and data protection matters. \n · Contribute to continuous improvement of contract management processes, templates, systems and ways of working. \n · Review marketing materials and promotional claims to ensure legal and regulatory compliance. \n · Assist with the management of the company’s intellectual property portfolio and support the handling of IP infringement matters. \n · Monitor and report on relevant legal and regulatory developments that may impact the business. \n \n What you will bring \n Knowledge, Skills and Abilities: \n · Excellent drafting and negotiation skills and attention to detail. \n · Proven experience drafting and negotiating a variety of commercial contracts. \n · Strong organisational skills, with the ability to manage multiple priorities and stakeholders. \n · Comfortable working with a degree of autonomy while recognising when matters should be escalated for guidance or decision-making. \n · Clear and confident communicator, able to work effectively with cross‑functional, non‑legal stakeholders. \n · Ability to exercise sound discretion and judgement and demonstrate an understanding of confidentiality best practices. \n · Experience of or exposure to intellectual property matters, advertising law, and/or data protection matters would be advantageous. \n · Experience providing legal support to organisations that operate across multiple jurisdictions, including China and/ or the U.S., would be helpful, but is not essential. \n · Knowledge of the medical device industry would be beneficial, but is not essential. \n · Experience of cross-border transactions would be helpful, but is not essential. \n \n Education and Qualifications: \n · Qualified solicitor in England & Wales, or equivalent qualification from a recognised common-law jurisdiction, with the ability to practise in the UK. \n \n Experience: \n · Approximately 2 years' post-qualification experience either in-house or in a law firm, with a minimum of 1 year.

70000 - 85000 per annumFarnborough, HampshirePermanentCorporate Solicitor | Farnborough, Hampshire | 5+ PQE | Hybrid WorkingThis is the kind of role senior corporate lawyers look for but rarely find: genuinely high-quality transactional work, real client influence, the trust to run meaningful matters, and a firm that combines history, credibility and modern thinking without the ego.You'll be joining a long-established Legal 500 firm that has spent close to two centuries building trusted relationships across the South. Today it supports major corporates, ambitious owner-managed businesses and high-net-worth clients, with a reputation for technical strength, commercial clarity and an approachable style. It is a team where collaboration still means something, partners remain hands-on, and progression is structured rather than promised and forgotten.The RoleYou'll take a leading role within a respected and growing corporate team, managing a broad range of work including:Share sales and acquisitions, mergers and disposalsCorporate restructurings and group reorganisationsShareholders' agreements, LLP agreements and governance mattersBanking and finance transactionsCompany and employee share option schemesLegal due diligence, drafting, negotiation and post-completion workYou will run your own deals while also playing a key part in larger, more complex transactions. There is strong exposure to clients in the financial services and accountancy sectors, where the team has built deep relationships and real sector strength.This is a role for someone who enjoys being close to their clients. You'll be encouraged to build relationships, contribute to business development and help shape the continued growth of the department.About YouCorporate Solicitor with 5+ years PQEStrong track record in corporate transactional workConfident drafter and negotiatorCommercial thinker who understands how clients operateProactive, team-focused and professional in approachWhat's on OfferSalary up to 80,000 plus bonusGenerous benefits package and enhanced annual leaveHybrid working and genuine work-life balanceClear, structured career progression within a growing firmSupportive culture with real partner access and long-term developmentIf you want senior-level corporate work without sacrificing quality of life, and a firm that values expertise while staying grounded, this is a move worth considering.Apply now or get in touch for a confidential discussion.

50000 - 60000 per annumSouthampton, HampshirePermanentRestructuring & Insolvency Solicitor | 1+ PQE | SouthamptonA Tier 1-ranked restructuring and insolvency team is recruiting in Southampton, and the opportunity matters for anyone looking to build deep expertise in a practice that handles complex, high-quality insolvency work.Over the next few years, someone joining now will go from supporting insolvency appointments and procedural applications to running complex restructurings, defending antecedent transaction claims and becoming a recognised insolvency specialist in the region.The RoleAdvise insolvency office holders on appointments, asset realisations and procedural court applicationsHandle business and asset sales, debt restructuring (including restructuring plans, CVAs and stakeholder negotiations), and contingency planning for distressed businessesPursue and defend insolvency-related claims, including antecedent transactions and injunctive reliefAdvise lenders on security reviews and enforcement, and directors on their legal duties in distress scenariosWork on Section 110 demergers, MVLs, corporate group simplification and advising creditors of insolvent businessesGain exposure to both contentious and non-contentious work across corporate and personal insolvencyEarly responsibility, partner-led supervision and clear progression pathwaysThe WorkThe caseload is varied and sophisticated: insolvency appointments, strategic planning post-appointment, solvent liquidations, group reorganisations, recovery strategy for creditors, and advice to directors on duties in distress.At 1+ PQE, the expectation is enthusiasm, proactive case management and strong technical skills. As the practice continues to grow following recent partner investment, early-stage responsibility becomes leading on complex restructurings, managing client relationships and contributing to the team's strategic direction.The PlatformThe team is recognised in Legal 500 and Chambers for corporate insolvency and restructuring, with strong regional presence and High Court insolvency work.The culture is collaborative and supportive, with structured development, mentoring and a commitment to equality, diversity and inclusion.Why This Makes SenseRestructuring and insolvency expertise is portable and valuable. Building specialism now, within a Tier 1 team with recent partner investment, High Court work and a broad mix of advisory, transactional and contentious matters, creates a skill set that translates well later down the line.The team is in growth mode, which means more responsibility, visibility and opportunity to shape the practice as it expands.Apply now or contact Harrison for a confidential discussion.

Retail Media Data Analyst Southampton - 1x a week Up to £50,000 + up to 20% bonus This is an opportunity to join a growing analytics function at a business investing heavily in customer insight, retail media, and data-driven decision making. You'll sit at the intersection of CRM, customer analytics, and marketing measurement, helping shape how campaigns are evaluated, audiences are built, and commercial performance is improved. The Company They are a well-established, customer-focused retail organisation with a significant omnichannel presence. Data plays a central role in how they understand customer behaviour, optimise marketing activity, and drive commercial performance. Their analytics team partners closely with commercial, marketing, and customer teams to deliver actionable insight that influences strategic decisions across the business. The Role As a Retail Media Data Analyst, you will support the measurement, optimisation, and growth of retail media and CRM activity through advanced analytics and customer insight. Responsibilities include: • Deliver analysis across retail media, CRM, and loyalty programmes, focusing on customer behaviour, audience performance, and commercial outcomes., • Measure campaign effectiveness using incrementality, uplift, ROI, and contribution to sales, margin, and customer engagement., • Design, build, and evaluate customer audiences and segments to support marketing activation and targeting strategies., • Produce post-campaign analysis and performance reviews, turning findings into clear recommendations., • Develop and monitor customer health metrics including acquisition, engagement, retention, frequency, churn, and customer value., • Partner with stakeholders across analytics, marketing, and commercial functions to influence decision-making., • Use data to identify opportunities for optimisation and continuous improvement across customer and marketing initiatives., • Contribute to scalable analytical solutions and best practices within a collaborative analytics environment., • Stay informed on developments within retail media, CRM, personalisation, and marketing measurement. Your Skills & Experience • Strong SQL skills with the ability to interrogate and analyse large customer datasets., • Experience working with customer, CRM, or loyalty data in a commercial environment., • Proven capability in marketing analytics, campaign measurement, and customer insight generation., • Experience designing, evaluating, and optimising marketing campaigns across multiple channels., • Strong understanding of statistical concepts including hypothesis testing, confidence intervals, and significance testing., • Experience using cloud-based analytics environments such as Databricks, Snowflake, or BigQuery., • Strong data visualisation and storytelling skills, with the ability to communicate insights to both technical and non-technical audiences., • Experience working with high-volume customer data, ideally within retail or another consumer-focused industry., • Ability to influence stakeholders through clear, actionable recommendations rather than reporting alone. What They Offer • Exposure to a growing retail media capability and evolving analytics function., • Opportunity to work alongside experienced analytics professionals and develop expertise across customer analytics, CRM, retail media, and marketing measurement., • Hybrid working environment with strong stakeholder exposure and career development opportunities. How to Apply If you're a data-driven analyst with experience across customer analytics, CRM, and marketing measurement, apply today to discuss this Retail Media Data Analyst opportunity in more detail.

Commercial Operations Manager Location: Southampton Salary: £50,000 – £60,000 per annum Reporting to: Managing Director Department: Commercial & Business Operations Direct Reports: Sales, Customer Service, Administration, Planning & Back‑Office Support Post: Full time,

Position: General Manager Location: Dibden Golf Course Salary: circa £40,000 Job Type: Contracted 40hrs Closing Date: 30th June 2026 Do you have management experience in the leisure/golf industry? If so, were looking for dedicated and enthusiastic Centre Manager to join our team! Benefits: In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: Free access to Mytime Leisure & Golf for you and one other.(worth up to £1,000 each year) 33 days annual leave (including bank holidays). Additional leave with length of service. Holiday purchase scheme. 25% off food and beverage NEST pension. Early Pay - withdraw a part of your salary in advance of the pay day. New Employee Referral Bonus Exceptional achievement award scheme. Discounts, eVouchers & salary sacrifice schemes via our Employee Benefits Platform. Key Duties: To be responsible and accountable for the overall management and operations of the Centre; To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the sites specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management; To be responsible and accountable for the overall maintenance of centre and equipment to industry standards and report recommended actions to the rest of the Management Team or facilities team Ensure all staff are displaying, complying and championing the companys brand values both internally and externally; Ensure an enjoyable experience for all customers visiting the Centre. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication processes. React to information and create a plan to consistently meet the expectations of all customers. To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements; Role requirements: Proven management experience in a multi-facility leisure and/or golf facility environment; Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives; Proven experience of implementing sales and marketing strategies; Experience of managing multi-disciplinary teams, either directly or through contracts/franchises; Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets; Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous; With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility; First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management; Interested? Heres a little more about us: We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date weve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community!

Join an SME business based on the outskirts of Southampton, supporting business-as-usual finance activity. As an Interim Credit Controller, you will play a key role in maintaining cash flow by strengthening credit control and sales ledger processes during a busy period. What will the Credit Controller (Interim) role involve? Managing end-to-end credit control activities, helping to reduce overdue balances and support timely collections Overseeing sales ledger processes, including monitoring account status and resolving billing-related issues Handling customer queries professionally, working towards agreed outcomes and maintaining clear audit trails Supporting accurate ledger maintenance and effective communication with internal stakeholders Suitable Candidate for the Credit Controller (Interim) vacancy: Previous experience within credit control and sales ledger, with confidence managing a varied workload Strong customer and stakeholder communication skills, with a calm and solution-focused approach High levels of accuracy and attention to detail when reconciling account information and resolving queries Additional benefits and information: Salary dependent on experience Hybrid working, with three days in the office and two days working from home Two-month interim contract supporting post-acquisition business-as-usual activity Flexible working arrangements Free on-site parking CMA Recruitment Group is acting as a recruitment business in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst all applications are considered, regrettably, it may not be possible to respond individually to all applications received

An MEP Project Lead is required for a global, corporate account in the Southampton area. This post is for an innovative, forward-thinking property firm with a huge array of opportunities to join to continuously evolve and progress. The opportunity is to be at the helm of this account, to run the whole account from a strategic perspective, be accountable for the P&L (current value in excess of £5m) who will be extremely client facing and an excellent mentor to a team of 4-5 Project Managers. The ideal candidate will be at Senior Project Management level currently or Director level would suit. If you have previously been an MD of your own company or at senior equivalent level for an SME perhaps, you may suit this post very well. Having overall responsibility for the performance of the company including developing the business plan and strategy for example. Typical purpose of this vacancy: • Lead your team in the safe delivery of projects., • Have overall responsibility for generating a sales pipeline to deliver project revenue., • Ensure all projects are secured and delivered on time and within the financial requirements and margins as specified by the business. Business development through building solid client relationships is key to the success of this role. Experience and expertise is highly valued here. Interviewing now and looking to appoint ASAP

Why work for us? We’re more than just tools and we offer more than just a job. We’ve been family run since day one so working at Draper Tools is about being a part of the extended Draper family - a family that is rich in history, heritage and continued success. We know our people make our company what it is and our teams are passionate about new ideas, new ways of working and continuous improvement, so we work hard to make sure each person has the tools they need to thrive and succeed. The Role Our IT department sits at the heart of an ambitious digital transformation programme, driving system modernisation and operational improvements across the whole business so we are looking to grow our team to help us with this journey. We are looking for an experienced Senior Business Analyst to join us and play a central role in shaping how Draper Tools operates in the future. This is a high-impact, autonomous position for someone who is comfortable moving between discovery, design and delivery in short cycles rather than waiting for everything to be perfect before progress is made. We don’t follow a rigid methodology, but we do expect work to move at pace, adapt as understanding develops, and deliver value incrementally rather than all at once. This role will work closely with our own in-house development team, but you will be trusted to take full ownership of significant pieces of work, and you will have direct visibility of the outcomes your work creates. Due to the close working relationships you will need to form with stakeholders across the business, there will be a requirement to be based at our Head Office in Chandlers Ford full time, with some flexibility to work remotely on occasion. About the RoleWorking as our Senior Business Analyst your role will include: Leading business analysis activities across multiple departments, ensuring you’re building understanding progressively, rather than waiting for a complete picture before moving forward. Engaging stakeholders at all levels through interviews, workshops and informal conversations, and building trusted relationships across departments quickly. Identifying inefficiencies, manual workarounds and opportunities for improvement, bringing findings back to the team quickly so that decisions can be made and work can progress. Developing and refining process models collaboratively, revisiting and updating them as understanding evolves throughout delivery rather than treating them as fixed upfront artefacts. Producing documentation that is fit for purpose and proportionate to the task — clear and well-structured, but not over-engineered for its own sake. Maintain a living library of process and requirements documentation that is updated as work progresses and systems evolve, rather than left to go stale post-delivery. Define acceptance criteria in close collaboration with the development team, supporting testing and validation throughout the delivery cycle rather than only at the end. Keeping stakeholders informed and engaged throughout delivery and keep feedback continuous so there are no unexpected surprises. Effectively managing priorities, ensuring work continues to move forward and make good progress. Proactively identifying manual, repetitive or time-intensive processes across the business that are strong candidates for automation or AI-assisted improvement. Working with the development team and relevant vendors to define requirements for automation solutions, including workflow automation, RPA (Robotic Process Automation) and AI-driven tooling. Ensuring that automation and AI initiatives are grounded in a clear understanding of the underlying business process, avoiding the risk of automating a broken process rather than fixing it first. Requirements Proven experience as a Senior Business Analyst or Business Analyst in a similarly complex, multi-department environment. Demonstrable track record of independently leading analysis and requirements work on technology-enabled change projects. Excellent written and verbal communication skills, with the ability to produce documentation that is clear, structured and appropriate for the audience. Strong facilitation skills — comfortable leading workshops, stakeholder interviews and discovery sessions. Experience mapping business processes using standard notation (e.g. flowcharts, swimlane diagrams, BPMN or equivalent) and producing detailed functional documentation. Ability to work across a wide range of business functions including sales, supply chain, finance and customer services. Confident challenging stakeholders respectfully and finding consensus between competing viewpoints. High degree of self-sufficiency — able to manage your own workload, prioritise effectively and deliver to deadlines without close supervision. Experience working across a mixed technology landscape, including legacy systems and modern cloud-based platforms, with an understanding of how the two interact and the constraints each can present would be beneficial. Ability to assess the feasibility and business case for AI or automation initiatives, including an understanding of data quality requirements and change management implications would be beneficial. Benefits As our Senior Business Analyst your benefits will include: Full-time hours with some flexibility on start and finish time 25 days holiday with the ability to purchase additional leave Day off for your birthday Pension scheme Medical cash plan providing cash back on everyday medical costs Employee Assistance Programme (EAP) Private health scheme Staff discount on Draper products with significant savings available Employee discount scheme - discounts on gym memberships, groceries, holidays and more Long service bonus and awards Death in Service Insurance Ad-hoc rewards and recognition Cycle to Work Scheme Free onsite parking *After qualifying period If you are interested in this position, please click the link. STRICTLY NO AGENCIES

We're looking for a proactive and organised Air Conditioning Coordinator to join our growing team. This is a key role within the business, supporting customers from their initial enquiry through to installation and ongoing servicing. As the first point of contact for many of our customers, you'll play an important part in creating a positive experience. You'll coordinate site surveys and installations, keep customers informed throughout their journey, and ensure everything behind the scenes runs smoothly. If you enjoy building relationships, take pride in delivering excellent customer service, and thrive in a fast-paced environment, we'd love to hear from you. About the Role• Be the first point of contact for customers enquiring about air conditioning installations. • Speak with customers to understand their requirements and arrange site surveys., • Manage the air conditioning enquiries inbox, ensuring all enquiries are responded to promptly and professionally., • Follow up with customers after they've received their quotation, answering questions and helping them move forward with their decision., • Coordinate installation schedules and keep customers updated throughout the process., • Prepare and issue contracts and invoices prior to installation., • Complete post-installation administration, including warranty registrations and customer documentation., • Arrange annual servicing appointments and help manage our service plan customers., • Maintain accurate customer records using our CRM and internal systems., • Work closely with the wider team to ensure every customer receives a seamless experience from enquiry through to aftercare. Benefits Competitive Salary – Reflective of your skills and experience. Career Progression – Opportunities to grow as we grow, with clear development pathways. Generous Holiday Allowance – 25 days of annual leave plus bank holidays. Private Medical Insurance – Vitality cover and 24/7 GP access for peace of mind. Wellbeing Perks – Discounted gym memberships to help you stay active and healthy. Team Culture – Regular team-building events that make work enjoyable and collaborative. Ongoing Training – Continuous learning and professional development opportunities. Supportive Environment – A team-focused culture where your voice matters and your contributions are valued. Requirements We're looking for someone who is: • Friendly, professional and customer-focused., • Highly organised, with excellent attention to detail., • A confident communicator, both over the phone and by email., • Able to manage multiple priorities while remaining calm and efficient., • Proactive, reliable and enjoys working as part of a team., • Comfortable using Microsoft Office and CRM systems. Previous experience in customer service, scheduling, administration or sales support is desirable. Experience within the air conditioning, HVAC, facilities management or construction sectors would be an advantage, but it's not essential. We're looking for someone with a positive attitude, excellent organisational skills, and a genuine commitment to delivering outstanding customer service

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. JOB SUMMARY The Senior Sales Manager - Groups and Mice is responsible for proactively soliciting and managing business within Groups and The MICE segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales. The Senior Groups Manager develops and maintains long-term, value-based customer relationships to achieve the hotel's sales objectives. The role focuses on driving revenue within the MICE/ Groups segment, manage a profile of Corporate and Third parties in groups/conference and working collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery. The Senior Sales Manager Groups actively manages account production, identifies new business opportunities and works along side the events team and supports the hotel's participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels including utilization of Opera S & C and SFA. CORE WORK ACTIVITIES Ensures that all proactive sales support, reactive sales & event management are given the correct information to ensure that they can carry out their roles effectively. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. effectively responds to and handles guest problems and complaints. Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance. Supporting operational team with Lobby host and Manager on Duty. Establish and maintain open, collaborative relationships with ambassadors and ensures ambassadors do the same within the team. Responds to incoming group/catering opportunities for the hotel that are outside parameters of the Event Booking Centre. Handles all opportunities for incentive business for the Hotel. Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotel revenue goals. Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. Utilise Opera S&C and SFA to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded. Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Achieves individual and team sales goals to enable business success. The position will be targeted primarily to develop new business in the group/event segment for the existing year and to a great degree will be targeted to deliver contracted business for future years. Clear market responsibility, as well as targets based against the hotel's budgets will ensure a focused approach. The targets will be based around revenue production in the following markets: Groups & Catering (banqueting) Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share. Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand's Customer Service Standards and property's Brand Standards. Executes and supports the business Customer Service Standards and property's Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

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