Operational excellence jobs in RochdaleCreate job alerts

Contract Manager (Soft Services)\n \n Salary: £48,000 per annum\n \n Location: Oldham, Heywood & Manchester (predominantly based at the Oldham site)\n \n Working Pattern: Monday to Friday, with flexibility to support operational requirements across varying shift patterns. This is a fully site-based role, five days per week.\n \n Lead from the Front. Drive Excellence. Make a Difference. \n \n \nWe're looking for a highly visible...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Delighted to be working once more with this high profile manufacturing business, who due to a restructure are seeking a proactive Finance Manager to lead a team of six and drive operational excellence across the finance function. This role is ideal for someone who thrives in a fast-paced, hands-on environment and is passionate about improving processes, strengthening controls, and supporting production teams with high-quality financial insight.Key responsibilities will be as follows: \n\n • Lead, mentor, and develop a team of six finance professionals, fostering a culture of accountability, collaboration, and continuous improvement.\n, • Oversee all day-to-day finance operations, including management accounts.\n, • Drive process improvement initiatives across finance and operational workflows, identifying inefficiencies and implementing scalable solutions.\n, • Strengthen internal controls, ensuring compliance with company policies and industry standards.\n, • Identify cost-saving initiatives, including margin analysis, waste reduction, and productivity improvements.\n, • Support strategic projects such as system upgrades, automation, and operational transformation.\n\n You will ideally be a Qualified Accountant (ACA/ACCA/CIMA) or equivalent with proven experience managing and developing a small finance team, excellent analytical skills with a mindset for continuous improvement and a great communicator who can challenge the status quo, influence stakeholders at all levels and drive change.Naturally someone with experience in manufacturing, engineering, or similar operational environments would suit well, however open to other profiles if the above qualities are demonstrated.This is a fantastic opportunity to shape the finance function and make a measurable impact on operational performance, working with a hugely supportive leadership team that values innovation and efficiency. In return you will be offered a highly competitive salary and benefits package (DOE) along with hybrid working and other wider benefitsInterviews to commence w/c 3rd August so please do apply without delay. \n We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.

Head of Operations role based in Rochdale. Site Leadership role with an expanding installation and industrial services provider. \n Client Details \n Our client is a rapidly expanding SME business in Rochdale who specialise in industrial installations, engineering services and equipment maintenance. \n They are a trusted provider of industrial installation, maintenance, and engineering services, supporting customers across sectors including distribution, Retail, Hospitality, manufacturing, logistics, warehousing, food production, utilities, and industrial processing. \n With a reputation built on quality, safety, and customer service, they are entering an exciting phase of growth and investment and are looking for a leader who can help scale up operations while maintaining exceptional service standards. \n Description \n We are looking for an ambitious and commercially focused Head of Operations to lead and develop the business \n This is a senior leadership role with full responsibility for the safe, efficient, and profitable delivery of installation projects, maintenance services, engineering support, and customer contracts, running all site operations. Reporting directly to the Managing Director, you will play a critical role in driving operational performance, customer satisfaction, business growth, and operational excellence. \n The successful candidate will combine strong operational leadership with a hands-on understanding of industrial engineering, field service delivery, project management, and health & safety compliance. \n As Head of Operations, you will oversee the day-to-day delivery of maintenance engineering, equipment installation and service activities, ensuring projects are completed safely, on time, within budget, and to the highest standards. \n You will lead multiple teams across project management, engineering, field service, and operational support functions, while working closely with Sales, Finance, and the Board to achieve strategic business objectives. \n Operational Leadership \n\n • Lead all installation, maintenance, and service operations across the business.\n, • Develop and implement operational strategies that support growth, profitability, and customer retention.\n, • Drive a culture of safety, accountability, quality, and continuous improvement.\n, • Monitor operational performance against KPI, SLA, and financial targets.\n\n Project & Service Delivery \n\n • Ensure successful delivery of installation projects from planning through to completion.\n, • Oversee field service operations, maintenance programmes, and reactive service activities.\n, • Improve project execution, resource utilisation, and operational efficiency.\n, • Manage workloads, scheduling, labour planning, and contractor resources.\n\n Customer Excellence \n\n • Build strong relationships with key customers and stakeholders.\n, • Ensure consistently high levels of service delivery and customer satisfaction.\n, • Support commercial teams in securing and mobilising new contracts.\n, • Resolve escalated operational and customer issues effectively.\n\n Financial & Commercial Management \n\n • Manage operational budgets, profitability, and cost controls.\n, • Drive improvements in project margins, service productivity, and operational efficiency.\n, • Contribute to strategic planning, forecasting, and business growth initiatives.\n, • Identify opportunities for operational improvement and revenue growth.\n\n Health, Safety & Compliance \n\n • Champion a safety-first culture across all operational activities.\n, • Ensure compliance with relevant industry legislation, regulations, and company standards.\n, • Lead investigations, audits, and corrective actions where required.\n, • Promote best practices in risk management and safe working procedures.\n\n Leadership & People Development \n\n • Lead, motivate, and develop operational managers and engineering teams.\n, • Build a high-performance culture focused on engagement, accountability, and results.\n, • Support talent development, succession planning, and skills growth.\n, • Encourage collaboration across all departments and business functions.\n\n \n \n \n Profile \n You are an experienced operational leader who thrives in a fast-paced engineering, manufacturing or industrial services environment. You have a proven ability to manage site operations while balancing customer expectations, commercial performance, and team development. \n You are equally comfortable discussing business strategy in the boardroom and supporting operational teams in the field. \n\n • Must understand EBITDA and be able to manage a full P&L\n, • Significant senior operations leadership experience within an industrial services, manufacturing, engineering services, installations, maintenance, or field service environment.\n, • Proven track record of managing large operational teams across multiple sites or regions.\n, • Strong understanding of project delivery, service operations, engineering support, and resource planning.\n, • Demonstrable experience improving operational performance and profitability.\n, • Sound commercial and financial management capability.\n, • Strong knowledge of health, safety, and compliance requirements within industrial environments.\n, • Exceptional leadership, communication, and stakeholder management skills.\n, • Full UK Driving Licence.\n, • Degree or professional qualification in Engineering, Operations Management, Manufacturing, Business Management, or a related discipline is helpful\n, • Experience within industrial installations, materials handling, automation, mechanical or electrical engineering or manufacturing sectors.\n, • IOSH, NEBOSH, or equivalent Health & Safety qualification would be useful but not essential\n, • Experience leading business transformation or operational improvement programmes.\n, • Knowledge of Lean, Continuous Improvement, or Operational Excellence methodologies.\n\n \n \n \n Job Offer \n £80,000 to £100,000, depending on current salary and experience, plus benefits

IT Support Manager \n £40,902 \n Rochdale \n Permanent, Full Time \n Contract: Full Time (36.25 hours per week), Permanent \n \n Shape and lead a high-performing IT support function \n \n Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. \n \n This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. \n \n What you'll be doing as our IT Support Manager \n\n • Leading and developing the IT Service Desk team to deliver a professional and responsive support service.\n, • Managing the delivery of first and second-line IT support for a diverse user base.\n, • Driving continuous improvement through analysis of service performance and customer feedback.\n, • Overseeing incident escalation, problem resolution, and customer satisfaction.\n, • Managing IT assets, hardware deployment, software licensing, and supplier relationships.\n, • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions.\n, • Managing the ITSM platform, knowledge base, and service desk processes.\n, • Supporting the transition of projects into operational support.\n, • Coaching and developing team members to enhance technical capability and service delivery standards.\n\n \n About you \n \n You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. \n \n Essential experience and knowledge \n\n • Experience in IT support and service delivery.\n, • Knowledge of Microsoft 365 administration and troubleshooting.\n, • Experience with Active Directory, VMware, device management, and endpoint support.\n, • Strong troubleshooting and problem-solving skills.\n, • Experience analysing service performance and implementing improvements.\n, • Ability to build effective relationships with colleagues, customers, and suppliers.\n, • Experience coaching, mentoring, or developing team members.\n, • Excellent communication and organisational skills.\n\n \n Qualifications \n\n • ITIL Foundation qualification.\n, • GCSE English and Maths (or equivalent).\n, • Full UK driving licence.\n\n \n Why join RBH? \n \n This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. \n \n Apply today and help drive the future of IT service delivery \n \n In addition to a competitive salary, you will benefit from: \n\n • 30 days annual leave plus bank holidays.\n, • Option to buy up to 5 additional days annual leave.\n, • An additional 5 days leave after 5 years' service.\n, • Pension scheme with employer contributions matched up to 8%; death in service benefit.\n, • Flexible smart working arrangements.\n, • Healthcare cashback plan, virtual GP access and subsidised gym membership.\n, • Employee Assistance Programme available 24/7.\n, • Paid volunteering days.\n, • Enhanced family-friendly policies.\n\n \n If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. \n \n Diversity, Inclusion & Belonging \n \n RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. \n \n Artificial Intelligence \n \n We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. \n \n The Company \n \n Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. \n As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. \n \n Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. \n Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. \n Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. \n Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. \n Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve. \n

\n At Car Benefit Solutions (CBS), our customers sit at the heart of everything we do. \n This new role has been created to lead the customer experience strategy of our market-leading business. \n As we continue to grow and evolve, we are seeking an inspiring and commercially minded Director of Customer Experience to join our Executive Board and shape the future of our customer experience, operational excellence and service delivery strategy. This is a unique opportunity to lead a function that directly influences customer loyalty, operational performance and long-term business success. \n We are looking for a leader who sees customer experience as a strategic differentiator and understands how operational excellence can drive long-term business growth, customer advocacy and commercial success. \n Reporting directly to the Managing Director and operating as a member of the Executive Board, you will define and lead the long-term strategy for Customer Experience across the entire customer lifecycle. \n You will be responsible for defining how CBS engages with, onboards, serves, retains and grows customer relationships, ensuring customer strategy, operational capability and customer outcomes remain aligned to the long-term ambitions of the business \n Working through leadership teams responsible for Customer Experience and Driver Development, you will create the conditions that enable outstanding service, customer loyalty, customer retention and operational excellence. \n You'll be responsible for: \n Customer Strategy, Outcomes and Value: \n \n • Defining the long-term customer strategy and customer outcome framework for CBS.\n, • Shaping the future customer lifecycle, customer proposition and service model to support sustainable growth and competitive advantage.\n, • Acting as the voice of the customer within the Executive Board, ensuring customer insight, experience, loyalty and long-term customer value are embedded within strategic decision-making and organisational priorities.\n, • Championing a customer-centric culture across CBS, ensuring customer outcomes and customer value remain central to strategic decision-making, organisational priorities and day-to-day operations.\n, • Ensuring customer needs, commercial objectives and operational priorities remain appropriately balanced across the organisation.\n \n Operational Excellence: \n \n • Defining the customer operating model and operational strategy required to support customer retention, future growth, customer expectations and organisational performance.\n, • Ensuring customer operations remain scalable, efficient and aligned to the wider business strategy.\n, • Sponsoring transformation initiatives that improve customer outcomes, operational capability and long-term business value.\n, • Championing innovation, technology adoption and operating model improvements that enhance customer outcomes, organisational effectiveness and long-term business value.\n \n Customer Growth, Retention & Loyalty: \n \n • Using customer insight, behavioural trends and market intelligence to identify retention and future growth opportunities.\n, • Ensuring customer retention, loyalty and customer value remain key drivers of business performance.\n, • Using customer insight, behavioural trends and market intelligence to identify future growth opportunities.\n, • Shaping the evolution of customer propositions, journeys and engagement strategies to maximise customer value and long-term retention.\n \n Executive Leadership, Culture & Organisational Influence: \n \n • Contributing to the strategic leadership of CBS as a member of the Executive Board, helping shape the culture, direction, commercial performance and priorities of the organisation.\n, • Building and leading high-performing teams, creating an environment that promotes accountability, ownership, collaboration and continuous improvement.\n, • Developing future organisational capability and leadership strength, ensuring CBS has the talent, structure, culture and commercial capability required to support long-term growth ambitions.\n, • Acting as the Executive Board lead for customer strategy, customer experience and customer value, ensuring the voice of the customer influences business priorities, organisational capability and long-term commercial success.\n, • Acting as an ambassador for CBS, inspiring confidence, creating followership and strengthening engagement through visible leadership, clear communication and advocacy of the CBS vision and values, while aligning colleagues behind the organisation's strategic priorities, commercial objectives and long-term success.\n \n About you: \n You are an experienced senior leader who combines strong operational leadership with a deep understanding of customer experience, customer value and organisational performance. You are an exceptional communicator who is able to build followers at every level, creating energy and momentum irrespective of the commercial landscape. You have an excellent technical understanding of systems linked to CX and UX, and have a proven record of driving an optimised CX at every interaction. \n Essential Experience \n \n • Senior leadership experience influencing at Executive, Board or senior leadership level.\n, • Senior leadership experience within Customer Experience, Customer Operations, Service Delivery, Operations or a related discipline.\n, • Strong commercial judgement, customer centric thinking and strategic decision-making capability.\n, • Experience shaping customer strategy, business performance and organisational direction at Executive or Board level.\n, • Experience leading organisational change and embedding a customer-centric culture\n \n Desirable Experience \n \n • Experience operating within a regulated customer environment.\n, • Digital customer experience and self-service transformation expertise.\n, • Customer journey mapping, service design and customer proposition development experience.\n, • Experience leveraging AI, automation, data and technology to improve customer outcomes and operational efficiency.\n, • Experience delivering large-scale operational improvement and organisational change.\n, • The ability to balance customer outcomes with operational efficiency and business performance.\n, • A proven ability to build high-performing teams, develop organisational capability and create cultures that deliver sustainable growth.\n, • A proven ability to influence strategic decision-making and balance commercial opportunity, risk and long-term value creation.\n \n Most importantly, you will be passionate about creating experiences that customers value and building operational capabilities that support long-term growth. \n CBS have multi-faceted employee benefits and wellbeing programs, intended to meet the needs of all of our People. \n Our Executive Director roles enjoy a comprehensive reward and wellbeing package designed to support them personally, professionally and financially, including: \n \n • Reward & Recognition\n \n, • Competitive executive-level reward package\n, • Generous Additional Variable Earnings (AVE)\n, • Car entitlement\n, • Attractive pension provision\n, • Loyalty bonus and long-service recognition\n, • Optional employee car scheme\n \n, • Health & Wellbeing\n \n, • BUPA private medical insurance\n, • Annual health assessments and flu vaccinations\n, • Health cash plan covering dental and optical care\n, • Employee Assistance Programme for confidential support\n \n \n Closing date for applications 09/09/2026 \n #J-18808-Ljbffr

General Manager \n Rochdale \n Business Overview: £1.5m turnover specialist service & repair business | 15 dedicated staff | Full P&L accountability \n A well-established independent specialist based in Rochdale, UK, has been a trusted leader in the service, maintenance, repair, and overhaul of rotating and reciprocating equipment for over 30 years. With a strong reputation for delivering responsive, high-quality field service support across the UK and internationally, the company focuses on pumps, servicing all brands and manufacturing bespoke solutions to meet customer needs. \n They are now seeking General Manager to lead our business through its next phase of growth and operational excellence. \n As General Manager, you will have full profit and loss responsibility for this £1.5 million turnover operation with a remit to drive growth within the business. Part of a larger group you will report into the SMT of this group. You will lead the entire team and be accountable for all aspects of performance, including revenue growth, cost control, service quality, customer satisfaction, health & safety compliance, and team development. \n \n Key responsibilities include: \n \n\n • Driving profitable growth through existing and new customer relationships in the fire protection, industrial, and commercial sectors\n, • Overseeing all service, maintenance, repair, and overhaul activities for pumps, drivers (electric & diesel), and control systems—both onsite and in our fully equipped workshop\n, • Managing day to-day operations, resource planning, and efficient delivery of emergency/breakdown response and planned maintenance contracts\n, • Leading, motivating, and developing a team of 20 engineers, technicians, and support staff\n, • Ensuring strict adherence to health & safety standards, accreditations (including Safe Contractor, ISO where applicable), and industry regulations\n, • Implementing operational improvements, process efficiencies, and innovative service offerings\n, • Managing supplier relationships, stock/inventory, and subcontractor performance\n, • Preparing and presenting regular financial and performance reports to ownership\n, • Championing the company’s core values of customer focus, professionalism, flexibility, and superior service\n\n \n The Candidate \n We are looking for a proven leader with: \n \n\n • Significant experience in a senior operational or general management role within a service focused engineering, mechanical, or pump/rotating equipment business (ideally in fire pumps, industrial pumps, HVAC, fluid handling, or similar sectors)\n, • Demonstrable track record of managing full P&L for a £1m–£5m business unit or SME\n, • Strong commercial acumen with experience growing revenue and margins in a service oriented environment\n, • Technical appreciation of pump systems, diesel/electric drivers, and maintenance/repair processes (hands on engineering background advantageous but not essential)\n, • Excellent leadership and people management skills, with the ability to inspire and develop a skilled technical workforce\n, • Sound understanding of health & safety compliance in a field service environment\n, • Results driven mindset with strong organisational and problem-solving abilities\n, • Full UK driving licence\n\n \n What we offer \n\n • Competitive salary commensurate with experience (plus performance related bonus)\n, • Car allowance\n, • Bonus Scheme\n, • Pension scheme\n, • Opportunity to shape and grow an established, respected business with a loyal customer base\n, • Supportive environment within a company proud of its 30+ year reputation for reliability and professionalism\n\n \n If you are a hands-on yet strategic leader ready to take full ownership of a specialist £2m business and drive it forward, we want to hear from you. \n For further information on this role please call Giles - Director @ Amida

Event PlannerLocation: Royal Armouries Museum - Leeds (on-site)Salary: Competitive + Performance BonusContract: Full Time, 40 hours, PermanentAt Royal Armouries Conference & Events, we host an exciting portfolio of conferences, exhibitions, banquets and corporate events within one of the UK's most distinctive venues. Working with a diverse range of clients, our team delivers exceptional experiences from initial enquiry through to event delivery, ensuring every event exceeds expectations.We're expanding and looking for a strategic, energetic, detail-obsessed Event Planner to join our powerhouse team. If you're ready to own events from blueprint to breakout session - and love the adrenaline of live logistics - this could be the role for you!What We Can Offer You:We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Competitive salary with performance bonus20 days annual leave, plus bank holidays and your birthday offIndustry-leading sales trainingFree meals whilst on dutyHoliday purchase schemeContributory pension schemeAviva Digicare healthcare and wellbeing support24/7 Employee Assistance Programme providing confidential mental health and wellbeing supportEnhanced maternity, paternity and adoption leaveShopping, entertainment and travel discountsOngoing training, mentoring and development opportunitiesStructured career pathways to support your long-term progressionA collaborative and inclusive culture where your ideas are valued and creativity is encouragedWhat You'll Do:Plan large-scale B2B and B2C conferences, exhibitions, banquets and expos.Develop detailed event plans, floorplans, schedules and operational timelines to ensure seamless event delivery.Conduct venue showrounds and planning meetings with clients, establishing final event requirements while proactively identifying opportunities to enhance their event experience and maximise revenue.Prepare accurate Banqueting Event Orders (BEOs) and attend operational meetings to ensure all event details are communicated effectively to the Operations team.Work closely with the Sales, Marketing and Operations teams to ensure successful event delivery.Monitor event budgets, review event performance and identify opportunities for continuous improvement.Opportunity to attend venue showcase events and FAM TripsProactively follow up previous clients, lost enquiries and lapsed accounts to generate new business opportunities.Monitor competitor activity and market trends to identify opportunities that help Royal Armouries Conference & Events remain competitive and grow market share.Who You Are:Minimum 2 years' experience in conference, banqueting and exhibition event planning.Proven experience managing multi-day, multi-track events with hundreds or thousands of attendeesHighly organised with excellent attention to detail, able to prioritise multiple projects and consistently deliver to deadlines.Demonstrable experience of achieving KPIs and contributing to business growth through proactive account management and sales activity.Proactive and solutions-focused, with the ability to remain calm under pressure and adapt to changing requirements.Comfortable using event management systems, CRM platforms and Microsoft Office, with the ability to analyse data and produce accurate reports.Passionate about delivering outstanding customer service and creating memorable event experiences.You'll possess commercial awareness, constantly seeking new opportunities to generate revenue.Bonus Points If You Have:Experience working with Salesforce / DelphiFamiliarity with CAD software or floor planning toolsAbout UsPart of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/2007/97817001/52605353/SU #RA VenuesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer’s vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don’t just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

28,600 per annum + overtime incentives Transport Operations Coordinator Salary 28,600 Crawley 6-month FTC with potential for extension 38.5 hours per week - 12-hour shift pattern, 4 days on, 4 days off * Occasional after-hours on-call duties required, with overtime incentives We are looking for an organised and adaptable Transport Operations Coordinator to join our Transport Team. We have approximately 100 fleet vehicles and around 150 Chauffeur Drivers, nationwide, within our operation, taking our customers to and from their home to their port or airport destination. This is an exciting opportunity for someone with experience in a fast-paced operational environment who is ready to make an immediate impact. While experience in transport would be beneficial, it is not essential. We are looking for someone who understands the importance of pace, accuracy, and quick decision-making, whether from a control room, call centre, dispatch, customer operations, or another live service environment. Joining during a particularly busy operational period, you will support our Planning, Delivery, and Support functions by coordinating daily activities, managing changing priorities, and ensuring requirements are delivered efficiently. You will need to be comfortable working in an environment where situations can change quickly, using your judgement to prioritise tasks, resolve issues, and maintain accuracy while balancing multiple demands. Working closely with internal teams, customers, drivers, and third-party suppliers, you will combine strong organisational skills with excellent communication and people skills to provide a high level of service. You will be comfortable following processes, learning new systems, and managing accurate information, while bringing the flexibility and adaptability needed to support a 24/7 operation where priorities can change quickly. • Due to the nature of the role and because the operational team operates 24/7 from our offices, occasional flexible shift patterns will be a requirement. Candidates will need to be within a commutable distance of Crawley; there may be the odd occasion to work from home, but the majority of shifts will be from our office base. Role Responsibility Maintain and administer master route planning data, ensuring all systems and databases are accurate and up to date to support effective journey delivery. Support Transport Planners and the Team Leaderin producing cost-effective and efficient journey plans in line with business rules and service standards. Manage operational changes and queries(including amendments, cancellations and customer requirements), ensuring routing efficiency and driver compliance are maintained. Monitor flights, traffic and weather conditions, adapting transport plans in real time to accommodate last-minute changes and ensure smooth driver coordination. Communicate effectively with customers, drivers, colleagues and third-party suppliers, providing clear information on pick-ups, mobility, luggage and journey arrangements. Produce and maintain journey documentation and reporting, including customer pick-up times, overall mileages and data required for internal budget tracking. Handle inbound and outbound calls, resolving customer and supplier queries with a strong focus on delivering exceptional service. Work collaboratively across the wider transport operation, meeting daily, weekly and monthly deadlines while maintaining clear and cohesive communication across teams. The Ideal Candidate We are seeking an adaptable operations professional who thrives in a fast-paced environment and can support the team from day one. Whether your experience is in transport, logistics, dispatch, customer operations, control room, or a similar field, you bring composure under pressure and quickly adjust to changing priorities. Youll demonstrate: Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities effectively. The confidence and experience to make decisions quickly and accurately within a time-sensitive operational environment. Excellent written and verbal communication skills, with a professional telephone manner and the ability to communicate effectively with a range of stakeholders. Good working knowledge of Microsoft Office packages, particularly Excel, with confidence handling data and operational reporting. The ability to work independently while also contributing positively as part of a wider team. A proactive and adaptable approach, with the ability to respond positively to change and operational challenges. A genuine commitment to delivering excellent customer service and maintaining high operational standards. Desirable (but not essential): Previous experience in transport planning, fleet coordination, passenger transport, or a similar operational role. Strong geographical knowledge of the UK road network and postcode areas. Experience working with transport management systems or journey planning software. Experience working within a 24/7 operational environment. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday + bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/ /3552

Get AI-powered advice on this job and more exclusive features. This range is provided by Alpine Fire Engineers Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Alpine Fire Engineers Ltd Alpine Group (including Alpine Fire Engineers and DAS Fire) is a fast growing, award winning, leader in fire detection and suppression systems — designing, delivering and maintaining complex solutions across logistics & distribution, aerospace, automotive, pharmaceuticals, high hazard and other specialist environments. We’re proud to be recognised among The Sunday Times Best Places to Work (2025), reflecting our focus on wellbeing, values and a high performance, people first culture. Location: Bury (Greater Manchester) as the primary base, with occasional travel to other UK sites. The Opportunity: As we scale, we are strengthening our in‑house IT capability. This role will take responsibility for defining and delivering our IT roadmap — ensuring that our systems, data, and services keep pace with business growth and support a great colleague and client experience. You’ll manage the day‑to‑day IT operations (largely delivered by partners), oversee vendors, work with internal stakeholders to prioritise projects, and guide continuous improvement across infrastructure, applications, and security. This is a hands‑on, delivery‑focused role with direct visibility to the leadership team, ideal for someone who enjoys balancing strategy with execution. Core Responsibilities • Set & deliver the technology strategy, • Own the multi‑year IT roadmap aligned to business goals (growth, M&A, European expansion), covering applications (ERP), data & analytics, infrastructure & cloud, end user experience, and service excellence., • Translate business goals (growth, M&A, European expansion) into clear IT initiatives and delivery plans., • Track progress and communicate updates, risks, and investment needs to leadership. IT Operations & Service • Ensure IT services run smoothly and meet agreed SLAs, working closely with our IT & NetSuite Support Manager., • Coordinate MSPs and vendors to maintain uptime, connectivity, device lifecycle management, and user support., • Negotiate IT supplier contracts, SLAs and commercial terms that balance value, performance and risk., • Lead our security posture and drive ‘secure by design’ across identity, devices, data and SaaS applications., • Run risk management, change control, disaster recovery, incident response and supplier assurance. Applications & data • Partner with Finance and Operations to enhance NetSuite and adjacent SaaS platforms., • Support automation, integration, and reporting initiatives that improve efficiency and decision‑making., • Mature our Microsoft 365 stack and uplift device management, collaboration, and information protection., • Oversee connectivity, resilience, and the path to cloud first (where it adds value). Budgeting & value management • Build and manage the IT budget (opex/capex), forecast, and track ROI on change initiatives., • Continuously optimise cost‑to‑serve, licensing and operational efficiency. Change, training & communications • Ensure a great colleague experience with IT (clear SLAs, self‑service, knowledge, training)., • Lead change communications and occasional training for new tools and initiatives across the business., • Contribute to knowledge sharing and training to improve digital confidence across the business. Leadership • Line manage and grow the internal IT team — coach, mentor, set goals and foster a high trust, high standards culture. Out of hours • Rare, but from time‑to‑time critical activities may require work outside standard hours (e.g., incidents, projects). We plan to avoid it, and we recognise it when it occurs. What You’ll Bring: • Track record leading IT in a multi‑site, service/engineering or industrial setting at Head of IT / IT Manager / CTO level., • Strong hands on knowledge and experience across: Microsoft 365/Entra/Intune/Defender; enterprise networking; identity & access; endpoint security; device lifecycle; backup/DR., • Experience with ERP/NetSuite or similar enterprise SaaS; data integration/reporting; process automation., • Security & governance, vendor/commercial management, budgeting and Board engagement., • Strong communicator, able to translate technical issues into business language., • Exposure to industrial, engineering, or construction environments – strong project base., • Experience supporting technology change through business growth or acquisitions., • ITIL, PRINCE2/Agile, and relevant Microsoft/Security certifications. Working Pattern : • Hybrid: We offer flexibility in remote working; however, regular on‑site presence at Bury is essential to succeed in this role (team leadership, Board engagement, site collaboration)., • Travel: Occasional travel to UK sites and, in line with growth plans, periodic travel within Europe. Rewards & Benefits : • Competitive salary (c.£60k DOE) plus benefits., • Industry leading benefits package., • Hybrid working with meaningful flexibility, balanced with on‑site collaboration., • An award‑winning workplace with strong leadership and a supportive, values led culture. Reporting Line : • Reports into the CEO, • Direct line management of internal IT roles, including the IT & NetSuite Support Manager., • Mid‑Senior level, • Full‑time, • Information Technology, • Industries: Engineering Services, Engines and Power Transmission Equipment Manufacturing, and Design Services Referrals increase your chances of interviewing at Alpine Fire Engineers Ltd by 2x Get notified about new Head of Information Technology jobs in Bury, England, United Kingdom. #J-18808-Ljbffr

Workshop Supervisor Location: North West Salary: £45,000 £55,000 + Performance Bonus + Vehicle The Company Our client is a well-established and growing engineering services business providing maintenance, repair, refurbishment, and technical support solutions to a diverse range of industrial and commercial customers across the UK. Due to continued growth and investment, an exciting opportunity has arisen for an experienced Workshop Supervisor to join the business and play a key role in driving operational performance and service excellence. The Role Reporting directly to the Managing Director, the Workshop Supervisor will be responsible for leading workshop operations, managing engineering personnel, and ensuring the safe, efficient, and profitable delivery of all workshop activities. This is a hands-on leadership role that combines people management, operational oversight, and technical expertise. The successful candidate will be instrumental in maintaining high standards of quality, productivity, customer service, and continuous improvement. Key Responsibilities Lead, motivate, and develop a team of workshop engineers and technicians. Manage the day-to-day operations of the workshop, ensuring work is completed safely, efficiently, and to the highest standards. Oversee the inspection, repair, refurbishment, and testing of rotating and mechanical equipment. Drive operational performance, productivity, and continuous improvement initiatives. Ensure compliance with all health, safety, environmental, and quality requirements. Monitor workshop KPIs, resource utilisation, and project delivery performance. Provide technical support and guidance to engineering personnel. Act as a key technical point of contact for customers, suppliers, and internal stakeholders. Support workforce planning, scheduling, and resource allocation. Identify opportunities to improve processes, service delivery, and customer satisfaction. Work closely with the Managing Director to support business objectives, operational growth, and strategic initiatives. About You The ideal candidate will have: Proven experience in a Workshop Supervisor, Mechanical Supervisor, Engineering Supervisor, or Team Leader position. Strong technical knowledge of rotating equipment, including pumps, motors, gearboxes, engines, drive systems, and associated mechanical components. Hands-on experience with fault diagnosis, inspection, repair, and overhaul of mechanical equipment. Excellent leadership and people management skills. Strong organisational and problem-solving abilities. A proactive and commercially aware approach to operational management. Sound understanding of health and safety practices within an engineering or industrial environment. A recognised engineering qualification (Apprenticeship, NVQ, HNC/HND, or equivalent) is desirable. Package Salary: £45,000 £55,000 DOE Performance-related bonus 33 days annual leave including bank holidays Company vehicle or travel allowance where applicable Ongoing training and professional development Clear opportunities for progression within a growing engineering business The Opportunity This position offers an excellent opportunity for an ambitious engineering professional to take ownership of workshop operations and contribute directly to the continued success and growth of a respected engineering services organisation. Applicants must have the right to work in the UK. TPBN1_UKTJ

Shift based role | 3 on 3 off | Days and nights Ready to lead a team of up to 20 colleagues and take ownership of performance, safety and continuous improvement within one of Europe's leading dairy manufacturers? This role offers the opportunity to lead a dedicated production team within one of Arla's cheese packaging facilities. You'll play a key role in driving performance, safety and continuous improvement, while helping your team achieve their full potential. How you will make an impact As a Shift Manager, you will join our Operations team at Arla Foods Oswestry and report into the Core Team Leader. You will be responsible for leading a team of 10-20 colleagues, ensuring the safe, efficient and high-quality delivery of production plans while driving performance, engagement and continuous improvement across your area. You will work closely with cross-functional teams to maintain operational excellence and support the site business plan. Lead, coach and support production colleagues to help them achieve individual and team objectives. Drive safety, quality and operational performance while ensuring compliance with GMP, food safety, health and safety and environmental standards. Manage resources effectively, including direct reports, investigations and performance management, to support cost-efficient production. Work closely with the M&E Team Leader and other stakeholders to resolve issues quickly and maintain alignment on performance. Lead continuous improvement activity, daily direction setting meetings, walking tours, process confirmation and implementation of departmental objectives. What will make you successful We are looking for an experienced people leader who enjoys creating high-performing teams and maintaining standards within a manufacturing environment. You will bring strong communication and problem-solving skills alongside a genuine passion for developing others and delivering results. Experience managing teams within a manufacturing, FMCG or production environment. A strong understanding of operational performance, safety and quality standards. Experience working in a fast-paced environment with responsibility for people and performance management. Knowledge of Lean principles would be beneficial, with Six Sigma knowledge considered advantageous. The three qualities that will help you thrive in this role are: Strong leadership and people development capability. A positive and proactive approach to problem solving and change. The ability to collaborate effectively and build relationships across teams. At Arla, we believe in supporting each other's development. You'll join a collaborative environment where colleagues work together to solve challenges, share expertise and continuously improve. We are committed to helping our people grow and succeed, no matter where they are in their career journey. What do we offer? Joining Arla means becoming part of a global dairy cooperative and a market leader committed to producing nutritious dairy products in a sustainable way. At our Oswestry site, you'll work in a cheese packaging facility that covers 8 acres of land and packages approximately 350 different types of products, supplying branded and private-label products to customers in the UK and internationally. Annual pay review. Employer pension matched up to 6% contribution. Life assurance cover of 4x annual salary. Flexible benefits, including the option to buy additional annual leave and access discounts through the Reward Gateway scheme. Commitment to training and development as part of our people agenda. Access to discounted Arla products. Our positive and collaborative culture will bring out the best in you. You'll join an organisation committed to developing talent, promoting from within and creating opportunities for growth. Would you like to join us? If you are ready to lead a team, drive performance and help shape the future of dairy manufacturing, we would love to hear from you. Please apply as soon as possible as applications may be reviewed on an ongoing basis. The initial closing date is the 4th of August 2026. For additional information, please contact the Hiring Manager or reach out to Jess Thwaite, Talent Partner. We have a purpose for Good At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you? BEWARE! RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link. Shape the Future of Dairy Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about. TPBN1_UKTJ

Get AI-powered advice on this job and more exclusive features. This range is provided by Alpine Fire Engineers Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Alpine Fire Engineers Ltd Alpine Group (including Alpine Fire Engineers and DAS Fire) is a fast growing, award winning, leader in fire detection and suppression systems — designing, delivering and maintaining complex solutions across logistics & distribution, aerospace, automotive, pharmaceuticals, high hazard and other specialist environments. We’re proud to be recognised among The Sunday Times Best Places to Work (2025), reflecting our focus on wellbeing, values and a high performance, people first culture. Location: Bury (Greater Manchester) as the primary base, with occasional travel to other UK sites. The Opportunity: As we scale, we are strengthening our in‑house IT capability. This role will take responsibility for defining and delivering our IT roadmap — ensuring that our systems, data, and services keep pace with business growth and support a great colleague and client experience. You’ll manage the day‑to‑day IT operations (largely delivered by partners), oversee vendors, work with internal stakeholders to prioritise projects, and guide continuous improvement across infrastructure, applications, and security. This is a hands‑on, delivery‑focused role with direct visibility to the leadership team, ideal for someone who enjoys balancing strategy with execution. Core Responsibilities • Set & deliver the technology strategy, • Own the multi‑year IT roadmap aligned to business goals (growth, M&A, European expansion), covering applications (ERP), data & analytics, infrastructure & cloud, end user experience, and service excellence., • Translate business goals (growth, M&A, European expansion) into clear IT initiatives and delivery plans., • Track progress and communicate updates, risks, and investment needs to leadership. IT Operations & Service • Ensure IT services run smoothly and meet agreed SLAs, working closely with our IT & NetSuite Support Manager., • Coordinate MSPs and vendors to maintain uptime, connectivity, device lifecycle management, and user support., • Negotiate IT supplier contracts, SLAs and commercial terms that balance value, performance and risk., • Lead our security posture and drive ‘secure by design’ across identity, devices, data and SaaS applications., • Run risk management, change control, disaster recovery, incident response and supplier assurance. Applications & data • Partner with Finance and Operations to enhance NetSuite and adjacent SaaS platforms., • Support automation, integration, and reporting initiatives that improve efficiency and decision‑making., • Mature our Microsoft 365 stack and uplift device management, collaboration, and information protection., • Oversee connectivity, resilience, and the path to cloud first (where it adds value). Budgeting & value management • Build and manage the IT budget (opex/capex), forecast, and track ROI on change initiatives., • Continuously optimise cost‑to‑serve, licensing and operational efficiency. Change, training & communications • Ensure a great colleague experience with IT (clear SLAs, self‑service, knowledge, training)., • Lead change communications and occasional training for new tools and initiatives across the business., • Contribute to knowledge sharing and training to improve digital confidence across the business. Leadership • Line manage and grow the internal IT team — coach, mentor, set goals and foster a high trust, high standards culture. Out of hours • Rare, but from time‑to‑time critical activities may require work outside standard hours (e.g., incidents, projects). We plan to avoid it, and we recognise it when it occurs. What You’ll Bring: • Track record leading IT in a multi‑site, service/engineering or industrial setting at Head of IT / IT Manager / CTO level., • Strong hands on knowledge and experience across: Microsoft 365/Entra/Intune/Defender; enterprise networking; identity & access; endpoint security; device lifecycle; backup/DR., • Experience with ERP/NetSuite or similar enterprise SaaS; data integration/reporting; process automation., • Security & governance, vendor/commercial management, budgeting and Board engagement., • Strong communicator, able to translate technical issues into business language., • Exposure to industrial, engineering, or construction environments – strong project base., • Experience supporting technology change through business growth or acquisitions., • ITIL, PRINCE2/Agile, and relevant Microsoft/Security certifications. Working Pattern : • Hybrid: We offer flexibility in remote working; however, regular on‑site presence at Bury is essential to succeed in this role (team leadership, Board engagement, site collaboration)., • Travel: Occasional travel to UK sites and, in line with growth plans, periodic travel within Europe. Rewards & Benefits : • Competitive salary (c.£60k DOE) plus benefits., • Industry leading benefits package., • Hybrid working with meaningful flexibility, balanced with on‑site collaboration., • An award‑winning workplace with strong leadership and a supportive, values led culture. Reporting Line : • Reports into the CEO, • Direct line management of internal IT roles, including the IT & NetSuite Support Manager., • Mid‑Senior level, • Full‑time, • Information Technology, • Industries: Engineering Services, Engines and Power Transmission Equipment Manufacturing, and Design Services Referrals increase your chances of interviewing at Alpine Fire Engineers Ltd by 2x Get notified about new Head of Information Technology jobs in Bury, England, United Kingdom. #J-18808-Ljbffr

Head of Operations role based in Rochdale. Site Leadership role with an expanding installation and industrial services provider. Client Details Our client is a rapidly expanding SME business in Rochdale who specialise in industrial installations, engineering services and equipment maintenance. They are a trusted provider of industrial installation, maintenance, and engineering services, supporting customers across sectors including distribution, Retail, Hospitality, manufacturing, logistics, warehousing, food production, utilities, and industrial processing. With a reputation built on quality, safety, and customer service, they are entering an exciting phase of growth and investment and are looking for a leader who can help scale up operations while maintaining exceptional service standards. Description We are looking for an ambitious and commercially focused Head of Operations to lead and develop the business This is a senior leadership role with full responsibility for the safe, efficient, and profitable delivery of installation projects, maintenance services, engineering support, and customer contracts, running all site operations. Reporting directly to the Managing Director, you will play a critical role in driving operational performance, customer satisfaction, business growth, and operational excellence. The successful candidate will combine strong operational leadership with a hands-on understanding of industrial engineering, field service delivery, project management, and health & safety compliance. As Head of Operations, you will oversee the day-to-day delivery of maintenance engineering, equipment installation and service activities, ensuring projects are completed safely, on time, within budget, and to the highest standards. You will lead multiple teams across project management, engineering, field service, and operational support functions, while working closely with Sales, Finance, and the Board to achieve strategic business objectives. Operational Leadership Lead all installation, maintenance, and service operations across the business. Develop and implement operational strategies that support growth, profitability, and customer retention. Drive a culture of safety, accountability, quality, and continuous improvement. Monitor operational performance against KPI, SLA, and financial targets.Project & Service Delivery Ensure successful delivery of installation projects from planning through to completion. Oversee field service operations, maintenance programmes, and reactive service activities. Improve project execution, resource utilisation, and operational efficiency. Manage workloads, scheduling, labour planning, and contractor resources.Customer Excellence Build strong relationships with key customers and stakeholders. Ensure consistently high levels of service delivery and customer satisfaction. Support commercial teams in securing and mobilising new contracts. Resolve escalated operational and customer issues effectively.Financial & Commercial Management Manage operational budgets, profitability, and cost controls. Drive improvements in project margins, service productivity, and operational efficiency. Contribute to strategic planning, forecasting, and business growth initiatives. Identify opportunities for operational improvement and revenue growth.Health, Safety & Compliance Champion a safety-first culture across all operational activities. Ensure compliance with relevant industry legislation, regulations, and company standards. Lead investigations, audits, and corrective actions where required. Promote best practices in risk management and safe working procedures.Leadership & People Development Lead, motivate, and develop operational managers and engineering teams. Build a high-performance culture focused on engagement, accountability, and results. Support talent development, succession planning, and skills growth. Encourage collaboration across all departments and business functions. Profile You are an experienced operational leader who thrives in a fast-paced engineering, manufacturing or industrial services environment. You have a proven ability to manage site operations while balancing customer expectations, commercial performance, and team development. You are equally comfortable discussing business strategy in the boardroom and supporting operational teams in the field. Must understand EBITDA and be able to manage a full P&L Significant senior operations leadership experience within an industrial services, manufacturing, engineering services, installations, maintenance, or field service environment. Proven track record of managing large operational teams across multiple sites or regions. Strong understanding of project delivery, service operations, engineering support, and resource planning. Demonstrable experience improving operational performance and profitability. Sound commercial and financial management capability. Strong knowledge of health, safety, and compliance requirements within industrial environments. Exceptional leadership, communication, and stakeholder management skills. Full UK Driving Licence. Degree or professional qualification in Engineering, Operations Management, Manufacturing, Business Management, or a related discipline is helpful Experience within industrial installations, materials handling, automation, mechanical or electrical engineering or manufacturing sectors. IOSH, NEBOSH, or equivalent Health & Safety qualification would be useful but not essential Experience leading business transformation or operational improvement programmes. Knowledge of Lean, Continuous Improvement, or Operational Excellence methodologies. Job Offer £80,000 to £100,000, depending on current salary and experience, plus benefits

General Manager Rochdale Business Overview: £1.5m turnover specialist service & repair business | 15 dedicated staff | Full P&L accountability A well-established independent specialist based in Rochdale, UK, has been a trusted leader in the service, maintenance, repair, and overhaul of rotating and reciprocating equipment for over 30 years. With a strong reputation for delivering responsive, high-quality field service support across the UK and internationally, the company focuses on pumps, servicing all brands and manufacturing bespoke solutions to meet customer needs. They are now seeking General Manager to lead our business through its next phase of growth and operational excellence. As General Manager, you will have full profit and loss responsibility for this £1.5 million turnover operation with a remit to drive growth within the business. Part of a larger group you will report into the SMT of this group. You will lead the entire team and be accountable for all aspects of performance, including revenue growth, cost control, service quality, customer satisfaction, health & safety compliance, and team development. Key responsibilities include: • Driving profitable growth through existing and new customer relationships in the fire protection, industrial, and commercial sectors, • Overseeing all service, maintenance, repair, and overhaul activities for pumps, drivers (electric & diesel), and control systems—both onsite and in our fully equipped workshop, • Managing dayto-day operations, resource planning, and efficient delivery of emergency/breakdown response and planned maintenance contracts, • Leading, motivating, and developing a team of 20 engineers, technicians, and support staff, • Ensuring strict adherence to health & safety standards, accreditations (including SafeContractor, ISO where applicable), and industry regulations, • Implementing operational improvements, process efficiencies, and innovative service offerings, • Managing supplier relationships, stock/inventory, and subcontractor performance, • Preparing and presenting regular financial and performance reports to ownership, • Championing the company’s core values of customer focus, professionalism, flexibility, and superior service The Candidate We are looking for a proven leader with: • Significant experience in a senior operational or general management role within a servicefocused engineering, mechanical, or pump/rotating equipment business (ideally in fire pumps, industrial pumps, HVAC, fluid handling, or similar sectors), • Demonstrable track record of managing full P&L for a £1m–£5m business unit or SME, • Strong commercial acumen with experience growing revenue and margins in a serviceoriented environment, • Technical appreciation of pump systems, diesel/electric drivers, and maintenance/repair processes (handson engineering background advantageous but not essential), • Excellent leadership and people management skills, with the ability to inspire and develop a skilled technical workforce, • Sound understanding of health & safety compliance in a fieldservice environment, • Resultsdriven mindset with strong organisational and problem-solving abilities, • Full UK driving licence What we offer • Competitive salary commensurate with experience (plus performancerelated bonus), • Car allowance, • Bonus Scheme, • Pension scheme, • Opportunity to shape and grow an established, respected business with a loyal customer base, • Supportive environment within a company proud of its 30+ year reputation for reliability and professionalism If you are a hands-on yet strategic leader ready to take full ownership of a specialist £2m business and drive it forward, we want to hear from you. For further information on this role please call Giles - Director @ Amida

We have an exciting opportunity for an ambitious Commis Chef to help us create exceptional food experiences for CH&CO on a full time basis, contracted to 35 hours per week. As a Commis Chef, you will be working in a passionate and hard-working team to create an outstanding culinary experience for our customers. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. In return we offer support and development to grow within our business alongside a competitive salary. Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities: Great operational training and development Life assurance scheme Personal Development and Training opportunities - We are passionate about our growing team A great wellbeing strategy - including access to our Employee Assistance Programme Regular social events and communication with our leaders A holiday purchase scheme Access to some great high street discount vouchers Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Could you bring your spark to CH&CO? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Being an enthusiastic team player and excellent communicator Helping with general kitchen tasks as directed Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Commis Chef will: Be a brilliant communicator and easily build relationships Strive for excellence in an eager and motivated manner Take initiative and make decisions that are right for our customers Have a desire to succeed in your role Possess the ability to work under pressure Demonstrate exceptional timekeeping and reliability Passionate about great-tasting food Job Reference: com/2107/45124001/52821698/BU #Gather and Gather CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

We have an exciting opportunity for an ambitious Sous Chef to help us create exceptional food experiences for CH&CO on a full time basis, contracted to 40 hours per week. As a Sous Chef, you will be working alongside a truly passionate team to create an outstanding culinary experience. If you are an innovative and creative Sous Chef, passionate about using top quality fresh ingredients, and looking for a role which can offer both work life balance and career development - we want to hear from you! In return we offer support and development to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities: Great operational training and development Life assurance scheme Personal Development and Training opportunities - We are passionate about our growing team A great wellbeing strategy - including access to our Employee Assistance Programme Regular social events and communication with our leaders A holiday purchase scheme Access to some great high street discount vouchers Here's an idea of what your shift patterns will be: Flexible day shifts Please note: This role is contracted to weeks per year Could you bring your spark to CH&CO? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Identifying opportunities to improve our food service Creating a positive kitchen environment where your team feel welcomed and supported Supporting the team in delivering our tasty food concepts to our customers Representing Compass Group UK&I and maintaining a positive brand image Supporting the team with ordering food, stock control and controlling food waste Overseeing kitchen cleaning responsibilities to maintain hygiene standards Supporting the team to manage budgets and successfully meet financial targets Complying with Food Handling and Hygiene standards Complying with Health and Safety regulations Our ideal Sous Chef will: Create a positive work environment where the whole team can thrive Be a brilliant communicator and easily build relationships Strive for excellence in an eager and motivated manner Take initiative and make decisions that are right for our customers Have a desire to succeed in your role Possess the ability to work under pressure Demonstrate exceptional timekeeping and reliability Passionate about great-tasting food Job Reference: com/1308/45124001/52821229/R/BU #Gather and Gather CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

IT Support Manager £40,902 Rochdale Permanent, Full Time Contract: Full Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible Smart Working approach, giving you the freedom to work where and when it best meets business and personal needs. What you'll be doing as our IT Support Manager • Leading and developing the IT Service Desk team to deliver a professional and responsive support service., • Managing the delivery of first and second-line IT support for a diverse user base., • Driving continuous improvement through analysis of service performance and customer feedback., • Overseeing incident escalation, problem resolution, and customer satisfaction., • Managing IT assets, hardware deployment, software licensing, and supplier relationships., • Administering and supporting key technologies including Microsoft 365, Active Directory, VMware, end-user devices, and mobile device management solutions., • Managing the ITSM platform, knowledge base, and service desk processes., • Supporting the transition of projects into operational support., • Coaching and developing team members to enhance technical capability and service delivery standards. About you You will be an experienced IT support professional with a strong understanding of service management principles and a track record of delivering excellent customer service. You will be confident leading teams, managing workloads, and driving improvements within a busy support environment. Essential experience and knowledge • Experience in IT support and service delivery., • Knowledge of Microsoft 365 administration and troubleshooting., • Experience with Active Directory, VMware, device management, and endpoint support., • Strong troubleshooting and problem-solving skills., • Experience analysing service performance and implementing improvements., • Ability to build effective relationships with colleagues, customers, and suppliers., • Experience coaching, mentoring, or developing team members., • Excellent communication and organisational skills. Qualifications • ITIL Foundation qualification., • GCSE English and Maths (or equivalent)., • Full UK driving licence. Why join RBH? This is a fantastic opportunity to make a genuine impact, helping to shape and modernise IT support services while developing a talented team and improving the experience for users across the organisation. You'll play a key role in delivering reliable, efficient, and customer-focused technology services that enable colleagues to work effectively every day. Apply today and help drive the future of IT service delivery In addition to a competitive salary, you will benefit from: • 30 days annual leave plus bank holidays., • Option to buy up to 5 additional days annual leave., • An additional 5 days leave after 5 years' service., • Pension scheme with employer contributions matched up to 8%; death in service benefit., • Flexible smart working arrangements., • Healthcare cashback plan, virtual GP access and subsidised gym membership., • Employee Assistance Programme available 24/7., • Paid volunteering days., • Enhanced family-friendly policies. If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised. Diversity, Inclusion & Belonging RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role. Artificial Intelligence We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience. The Company Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for. Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services. Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises. Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities. Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home. Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve

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