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Operational excellence jobs in Mitcham - Page 2Create job alerts

  • Chef
    Chef
    1 month ago
    £10.85–£12.71 hourly
    Part-time
    New Malden

    Join the team at Prologue Coffee, a vibrant cafe and store dedicated to serving quality food and drinks in New Malden. We are looking for a creative and enthusiastic Chef/barista to lead our kitchen and front off house operations, will be working some days in kitchen and some days front off house Key Responsibilities: • Prepare and cook a delicious range of breakfast and lunch items, as well as pastries and baked goods., • Ensure all food is prepared to a high standard, with excellent presentation and consistency., • Manage daily kitchen tasks, including food preparation, cooking, and plating., • Oversee inventory, stock rotation, and ordering of fresh ingredients., • Maintain impeccable kitchen hygiene and cleanliness in line with health and safety regulations., • Work closely with the management team to innovate and evolve our menu, introducing seasonal specials and new offerings. We are seeking a Chef who possesses: • Proven experience in a kitchen, preferably within a cafe or similar culinary environment., • A passion for food and a creative approach to menu development., • Strong knowledge of food safety and sanitation practices., • Excellent organizational skills and the ability to work effectively in a busy setting., • A collaborative spirit and good communication skills. ☕ Barista Key Responsibilities • Prepare and serve beverages Make high-quality coffee, tea, and specialty drinks consistently (espresso, latte, cappuccino, etc.) • Customer service Greet customers, take orders, handle payments, and create a friendly atmosphere • Operate coffee equipment Use espresso machines, grinders, and other equipment safely and efficiently • Maintain cleanliness Keep the workspace, coffee station, and seating areas clean and hygienic at all times • Food preparation Prepare and serve light food items such as sandwiches, pastries, or breakfast dishes • Stock management Monitor inventory, restock supplies, and report shortages • Follow health & safety standards Comply with food hygiene regulations and safety procedures • Teamwork Work closely with chefs and other staff to ensure smooth service

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  • Barista
    Barista
    1 month ago
    £12.71–£13 hourly
    Full-time
    London

    We are seeking a skilled and versatile Barista All-Rounder to join our team. As a Barista All-Rounder, you will be responsible for providing excellent customer service while preparing and serving various hot and cold beverages. You will also assist with essential food preparation and ensure the cleanliness and organisation of the coffee shop.Responsibilities: • Prepare and serve various hot and cold beverages, including coffee, tea, espresso, cappuccinos, lattes, and speciality drinks., • Operate coffee-making equipment, such as espresso machines and grinders, ensuring every cup's highest quality and consistency., • Interact with customers in a friendly and professional manner, taking orders, answering questions, and providing recommendations., • Handle cash and process transactions accurately using the point-of-sale (POS) system., • Assist in essential food preparation, such as sandwich assembly, pastry display, and breakfast items., • Maintain cleanliness and sanitation standards in all work areas, including coffee machines, countertops, tables, and seating areas., • Stock and replenish supplies, such as coffee beans, milk, syrups, cups, and condiments., • Follow health and safety regulations and guidelines at all times., • Collaborate with team members to ensure a smooth and efficient operation., • Handle customer complaints or concerns empathetically and professionally, seeking resolutions when possible., • Qualifications:, • Previous experience as a barista or in a similar customer service role is preferred., • Knowledge of different coffee brewing methods and a passion for coffee., • Excellent customer service skills with the ability to positively engage and interact with customers., • Strong attention to detail and ability to follow recipes and instructions accurately., • Ability to multitask and work in a fast-paced environment., • Basic math skills for cash handling and POS transactions., • Flexibility to work mornings, evenings, weekends, and holidays as required. Starting Pay: £12.71 per hour

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  • Bar Staff
    Bar Staff
    1 month ago
    Full-time
    Nine Elms, London

    Join the vibrant team at Nine Elms Tavern, a lively riverside pub in Battersea known for its incredible beers, fantastic cocktails, and warm hospitality. With a huge terrace offering stunning Thames views and live sports on multiple screens, we offer a dynamic and fun environment for both our team and our guests. As Bar Staff, you will be an integral part of our front-of-house team, ensuring every customer receives exceptional service. Your role will involve: • Serving a wide range of beverages, including craft beers and expertly prepared cocktails., • Maintaining a clean, organised, and well-stocked bar area., • Handling customer orders and transactions efficiently and accurately., • Providing a welcoming and friendly atmosphere for all our guests., • Assisting with general pub duties to ensure smooth operations. We are looking for individuals who are: • Enthusiastic, reliable, and possess a positive, can-do attitude., • Able to thrive in a fast-paced and busy environment., • Great communicators and team players., • Flexible to work shifts, including evenings and weekends., • Previous experience in a bar or hospitality setting, with a cocktail making setup is desirable, but a passion for excellent service is key. In return, we offer a supportive, professional, and fun working environment, with opportunities for career progression within our growing business.

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  • Kitchen Supervisor / Kitchen Team Leader (Night Shift)
    Kitchen Supervisor / Kitchen Team Leader (Night Shift)
    1 month ago
    Full-time
    London

    We are looking for a reliable, proactive and quality-driven Kitchen Supervisor to lead our delivery-only kitchen. This role is ideal for someone who genuinely cares about food quality, takes pride in maintaining high standards, and can confidently manage the kitchen independently. About the Role • Delivery-only small-sized kitchen operating 3 food brands., • Primarily solo operation on weekdays, with two-person shifts during weekends and peak periods., • Night shift role in a fast-paced environment. Key Responsibilities • Deliver high-quality, well-presented orders with speed and accuracy at all times., • Independently manage all kitchen operations during solo shifts., • Cook, portion and pack food strictly to brand standards., • Maintain exceptional cleanliness and full compliance with Food Safety, HACCP and Health & Safety., • Complete opening, service and closing duties to a high standard., • Monitor stock, minimise waste and report shortages promptly., • Take full ownership of the kitchen, proactively managing tasks and improvements without supervision. We're Looking For Someone Who Is: • Experienced in a busy commercial kitchen., • Able to work confidently and responsibly on their *own*., • Passionate about delivering consistently high-quality food., • Highly organised with excellent time management., • Proactive, determined and solution-focused., • Calm under pressure with strong attention to detail., • Reliable, punctual and takes pride in their work., • Committed to maintaining the highest standards of cleanliness, hygiene and food safety., • Willing to commit for long-term. If you take ownership, care about quality, and want to be part of a growing business where your contribution genuinely matters, we'd love to hear from you.

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  • Count Manager / Supervisor - Morden & Alperton
    Count Manager / Supervisor - Morden & Alperton
    1 month ago
    £13–£14.35 hourly
    Full-time
    Morden

    Due to continued strong business growth, RGIS is excited to be recruiting additional Count Managers in the Merton and Brent areas. We are looking for ambitious and motivated candidates with excellent people management skills who will be responsible for leading teams of up to 45 people to deliver stocktakes for our retail customers. As a Count Manager for RGIS, you will share our passion for delivering outstanding service to our customers and ensuring the accuracy and integrity of the data we deliver to them. Our dedicated Count Manager training program will give you all the knowledge you need to operate the RGIS systems and will empower you to manage our teams of fantastic people to achieve these goals. Due to the nature of retail stocktaking, this role primarily operates Sunday to Thursday and involves early morning, late evening and night shifts. Flexibility is essential and schedules are released three weeks in advance, providing you with visibility and planning. Talent always shines through at RGIS and we have an incredible record of internal development and staff promotion. If you think you have what it takes to be the next success story for us then please apply. Requirements: · Previous experience in a supervisory or management role · A flexible approach to working including the ability to work shifts at a variety of times and locations · Full UK driving licence and access to own vehicle · Good general IT skills · Excellent communication skills · Excellent interpersonal skills with the ability to deal with internal and external stakeholders including senior managers Benefits · £13.35 Starting Rate during initial training, with further pay increase on completion of training program · Paid Annual Leave of up to 28 days per year · Paid driving time and generous mileage payments for using own vehicle · Performance based bonus scheme · Pension Scheme · Guaranteed weekly hours contracts available RGIS is an Equal Opportunities Employer

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    No experience
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  • Head Chef
    Head Chef
    1 month ago
    Full-time
    Nine Elms, London

    Job Title: Head Chef Location: Battersea, London Salary: Competitive (Dependent on Experience) Position: Full-time About Us We are a busy, vibrant neighbourhood pub located in the heart of Battersea. Known for our warm hospitality, craft beers, and exceptional food, we pride ourselves on our two culinary obsessions: authentic, stone-baked pizzas and an absolutely legendary Sunday Roast. We are now looking for a talented, passionate, and driven Head Chef to take the reins of our kitchen, manage our fresh dough and roast operations, and lead our team to the next level. The Role As Head Chef, you will have full operational control of the kitchen. You will be responsible for maintaining high culinary standards across our pizza and traditional menus, managing the kitchen team, and driving profitability. This is a fantastic opportunity for a creative chef who wants to showcase their talent, perfect their craft, and make a real mark on Battersea’s dining scene. Key Responsibilities • Design and execute high-quality, seasonal menus, including handmade pizzas, daily specials, and a standout Sunday Roast., • Oversee dough preparation, fermentation processes, and high-temperature pizza oven operations., • Lead, mentor, and recruit the kitchen team, fostering a positive and efficient working environment., • Manage food GP, stock control, ordering, and labor costs to meet financial targets., • Ensure strict adherence to all health, safety, and food hygiene regulations (HACCP/COSHH)., • Work closely with the General Manager to drive the business forward through events, community initiatives, and menu development. What We Are Looking For • Proven experience as a Head Chef or a strong Senior Sous Chef ready to take the next step, ideally within a high-volume, premium food-led pub or busy pizza restaurant., • A deep passion for fresh ingredients, with specific experience in high-quality pizza production and large-scale traditional Sunday roast execution., • Excellent leadership and communication skills with a calm, organized approach to busy service lines., • Strong financial acumen with experience managing GPs, stock, and kitchen labor., • Reliable, highly motivated, and able to thrive under pressure. What We Offer • A competitive salary., • Autonomy over specials, pizza toppings, and menu development., • Free meals on duty., • Career progression opportunities within a growing business., • A supportive, fun, and professional working environment.

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  • Assistant Area Manager (Coding & School Clubs)
    Assistant Area Manager (Coding & School Clubs)
    2 months ago
    £15 hourly
    Part-time
    London

    Location: South West London (Balham, Clapham, Tooting, Wandsworth & surrounding areas) Pay: £15.00 per hour Hours: Flexible hours per week (term time), with additional hours available during school holidays and HAF camps. About Jam Coding Jam Coding is one of the UK's leading providers of Coding, Computing, Robotics and AI clubs for primary schools. We inspire children through fun, engaging and hands-on technology sessions that develop creativity, confidence and problem-solving skills. As our South West London franchise continues to grow, we're looking for an enthusiastic, organised and proactive person to become a key member of our team. This is a varied role combining coaching, operations and school liaison. You'll work closely with the Area Director to help deliver an exceptional service to our schools while supporting the continued growth of the business. About the Role No two days are the same. You'll split your time between delivering engaging coding sessions in schools and helping coordinate the smooth running of our clubs behind the scenes. Responsibilities include: • Delivering Coding, Computing, Robotics and AI clubs in primary schools., • Assisting with timetabling and coach scheduling., • Providing cover when coaches are unavailable., • Transporting and setting up laptops and equipment., • Supporting recruitment, onboarding and training of new coaches., • Liaising professionally with schools and parents when required., • Assisting with holiday camps, assemblies and taster sessions., • Helping maintain our excellent reputation with partner schools. As the role develops, there will be opportunities to take on additional responsibility and play an important part in growing the South West London area. About You We're looking for someone who is: • Friendly, confident and professional., • Highly organised and reliable., • Great with children., • Comfortable using computers and technology., • Happy transporting laptops and equipment between schools., • Calm under pressure and able to solve problems independently., • Looking for a long-term opportunity with room to grow., • Teaching, coaching or childcare experience would be an advantage, but full training will be provided. Essential Requirements • Enhanced DBS (or willingness to obtain one)., • Right to work in the UK., • Able to travel independently around South West London., • Available Monday to Friday afternoons and Saturday mornings during term time. What We Offer • £15 per hour, • Flexible contract, • Full training and ongoing support., • All lesson plans and resources provided., • A friendly and supportive team., • Opportunities for progression as the business grows., • The chance to inspire the next generation through technology and coding. If you're organised, enthusiastic and passionate about making a difference to children's education, we'd love to hear from you.

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  • COMMISSION-ONLY SALES EXECUTIVE
    COMMISSION-ONLY SALES EXECUTIVE
    2 months ago
    Full-time
    London

    COMMISSION-ONLY SALE AGENT WOI Location: London / South East / South West Target Markets: Local businesses seeking stronger digital visibility Benefits: Successful track record with agents or salespeople | Excellent commission terms | Professional training and support | Sales and marketing support | Exclusive sales areas | Freedom & flexibility Benefits • Agents Are Already Earning Well: Sales agents already working with the network are consistently meeting and exceeding their earnings expectations, a strong sign of a product that sells., • Up to 50% Commission on Every Closed Deal: Earn up to 50% of the value of every deal you close, one of the strongest commission rates available for digital media sales., • Onboarding and Ongoing Support From Head Office: You will receive structured onboarding training when you start, with continuous support from head office as you build your territory., • Digital Sales Materials Provided: All promotional materials are provided digitally, so you can start selling without delay and present the platform professionally to every prospect., • Your Own Exclusive Territory: An exclusive geographic area will be allocated to you, giving you a defined local market to develop without competing with other agents on the network., • Remote and Flexible Working: This is a fully remote opportunity, work your own hours and manage your own schedule. Your results and commission are entirely in your own hands. Sell to Local Businesses Across UK Towns and Cities Your target market is local businesses of all sizes actively looking to increase their visibility and attract more local customers. These are businesses that benefit directly from affordable, community-focused digital advertising across virtually every sector. • Retail shops, restaurants, cafes, and hospitality venues, • Health, beauty, and wellness businesses, • Automotive, travel, and financial services providers, • Entertainment venues, attractions, and events organisers, • Professional services looking to reach local consumers You will focus on specific postcode territories, including Reading and the RG postcode area, Norwich and the NR postcode area, and Northwest London, with further areas available. Each territory represents a substantial pool of local businesses ready to be engaged. Are You the Right Fit for This Opportunity? This is a self-employed, commission-based opportunity for sales professionals who are comfortable working independently, managing their own pipeline, and closing deals remotely via digital channels, including email, social media, and online messaging. You thrive on autonomy and have the discipline to build and maintain a strong client base without handholding. You understand local business communities, can identify opportunities quickly, and know how to tailor a conversation to each prospect’s needs. • Proven experience in sales, including prospecting, lead generation, and closing, • Strong interpersonal and written communication skills, • Ability to understand a client’s needs and present relevant advertising solutions, • Self-motivated and organised, capable of managing multiple clients simultaneously, • Knowledge of local business communities is a genuine advantage, • Experience in media sales or digital advertising is beneficial but not essential, • Must be available to operate within UK business hours and communicate fluently in English With up to 50% commission on closed deals and an exclusive territory allocated to you, this is a strong opportunity for a driven sales professional to build a meaningful and rewarding income stream around a simple, in-demand product.

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  • Administrative Assistant
    Administrative Assistant
    2 months ago
    £12.71 hourly
    Part-time
    Norwood, London

    Employer: Orange Bow CIC Salary: £12.71 p/h Location: 155 Tulse Hill, Norwood, London, SW2 3UP Contract Type: Permanent ( 3-month probation) Reports To: Operations & Project Managers Working Pattern: 10:00am – 16:00, minimum 4 days per week with flexibility for additional hours when required Employer Summary At Orange Bow CIC, we are passionate about bridging the gap between training and meaningful employment for young people and adults, particularly those from racially minoritised and underrepresented communities. Since 2018, we have delivered engaging programmes that offer both accredited and non-accredited training, helping participants build skills, confidence and pathways into work. Alongside our training, we provide practical support to help people access meaningful work experience and employment opportunities. We also run in-house workshops, training sessions, and creative facilities such as our podcast studio, giving individuals the tools and space to explore their potential and share their voices. At Orange Bow, our mission is to empower people, foster community connections, and create real opportunities for growth and success. Role Overview We are seeking a confident, friendly and motivated individual to support with administrative and outreach tasks in the company. The focus of this position is to work with the Operations & Project Managers to complete tasks necessary meet different project requirements/specifications and occasionally support the Outreach Manager in getting required number of sign-ups for our programmes. Key Responsibilities/Skills Required • Ability to maintain accurate records and administrative documentation; spreadsheets Word documents and other internal databases., • Strong verbal and written communication skills, • Ability to work in a team, • Multitasking and effective time management, • Excellent Organizational Skills, • Manage workload effectively and work to deadlines to support project delivery., • Competent computer and administrative skills, including Word and Excel., • Positive, proactive and able to work well within a busy team environment Further Requirements • Right to work in the UK., • Have an up-to-date CV, • Good spoken and written English., • Strong communication skills and a friendly, approachable manner., • Immediate availability, • Must have, or be willing to undergo, an Enhanced DBS check., • Able to travel locally for occasional programme needs/ outreach activities., • Previous experience in a similar field is beneficial but not essential – we welcome individuals with strong communication skills, a positive attitude and the willingness to learn and complete training.

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  • Coffee Shop Manager
    Coffee Shop Manager
    2 months ago
    Full-time
    London

    We're looking for someone who doesn't just want another hospitality job, but wants to help build one of Fulham's most exciting new independent gelaterias. Café Team Leader / Duty Manager Become the Face of La Gelateria della Luna La Gelateria della Luna is a brand-new independent Italian gelateria opening on Fulham Road. Our vision is simple, to bring authentic Italian gelato, speciality coffee and handcrafted desserts to Fulham, whilst creating an experience that customers will want to return to time and time again. We are looking for a mature, experienced hospitality professional to become the face of our gelateria. This role is perfect for someone with previous hospitality management or supervisory experience who enjoys leading a young team, taking ownership of daily operations and treating the business as though it were their own. As the owner, I will be working alongside the team as much as possible. I am looking for someone I can genuinely trust to confidently manage the business during evenings and weekends, ensuring the highest standards are maintained from opening until closing. Key Responsibilities • Lead the team with confidence and professionalism., • Deliver exceptional customer service at every opportunity., • Prepare and serve speciality coffee, authentic Italian gelato, waffles and desserts., • Support, coach and motivate a young team., • Open and close the gelateria independently., • Operate the EPOS system, • Oversee stock levels, deliveries and daily organisation., • Ensure food safety and hygiene standards are maintained at all times., • Resolve customer enquiries professionally., • Take ownership of the day-to-day operation of the business. Our Standards At La Gelateria della Luna, cleanliness and organisation are non negotiable. The successful candidate will lead by example and ensure that throughout every shift: • Customer areas remain clean, welcoming and presentable., • Counters, coffee stations and preparation areas are spotless., • Floors are checked and cleaned regularly., • Toilets are inspected, cleaned and restocked throughout the day., • Cleaning schedules are completed correctly., • The café is fully prepared for the following day's service before closing. This is a hands-on leadership role. We are looking for someone who is just as happy making coffee, serving customers and helping with cleaning as they are leading the team. About You You will ideally have: • Previous café, restaurant or hospitality management or supervisory experience., • Excellent customer service and communication skills., • A positive and professional attitude., • Strong leadership skills., • Confidence working independently., • High standards of cleanliness and organisation., • Availability to work evenings and weekends., • A genuine passion for hospitality. What We Offer • A friendly and supportive working environment., • The chance to make a real impact and grow with the business., • A workplace where initiative, reliability and hard work are genuinely valued. If you are passionate about hospitality and would like to play a key role in building La Gelateria della Luna from day one, we would love to hear from you. Please send your CV together with a short introduction telling us why you would be the perfect fit for our team. Immediate start available. We are looking for someone who is available to start as soon as possible.

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  • Barista
    Barista
    2 months ago
    £12.21–£13.5 hourly
    Part-time
    London

    Overview We are seeking a friendly and efficient Barista/Café All-rounder to join our vibrant team. This role involves preparing and serving high-quality beverages, assisting with food preparation, and ensuring excellent customer service in a fast-paced café environment. The ideal candidate will be passionate about delivering a welcoming experience and maintaining high standards of food safety and hygiene. Previous experience in a similar role is advantageous but not essential, as training will be provided. This position offers an opportunity to develop your skills within a dynamic team dedicated to quality and customer satisfaction. Responsibilities • Prepare and serve a variety of coffee beverages, teas, and other drinks in accordance with company standards., • Assist with food preparation, including light cooking and assembling of menu items., • Serve customers efficiently, taking orders accurately and handling payments using the POS system., • Maintain cleanliness and organisation of workstations, including sanitising equipment and surfaces regularly., • Ensure compliance with food safety regulations and hygiene standards at all times., • Restock supplies as needed to ensure smooth café operations throughout shifts., • Provide friendly, attentive service to create a welcoming atmosphere for all customers., • Assist in opening and closing procedures as required, including cash handling and cleaning routines. Qualifications • Previous barista experience is preferred but not essential; training will be provided for the right candidate., • Knowledge of food safety standards and hygiene practices is desirable., • Experience in serving customers in a fast-paced environment is advantageous., • Basic maths skills for handling cash transactions accurately., • Strong organisational skills with excellent time management abilities to prioritise tasks effectively., • Ability to work well within a team and communicate clearly with colleagues and customers., • A positive attitude, reliability, and enthusiasm for delivering exceptional service are essential. This role offers an engaging environment where you can enhance your hospitality skills while contributing to a welcoming café experience for our valued customers. Job Type: Part-time Pay: £12.21-£13.50 per hour Benefits: • Store discount Work Location: In person

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    2 months ago
    Full-time
    Nine Elms, London

    Bar Manager – Monterre Restaurant Job Summary Monterre Restaurant is seeking an experienced and passionate Bar Manager to lead our bar operations and deliver an exceptional guest experience. The successful candidate will oversee the daily management of the bar, maintain high service standards, develop innovative beverage menus, manage inventory and costs, and lead, train, and motivate the bar team. Key Responsibilities • Manage all day-to-day bar operations to ensure efficient and high-quality service., • Recruit, train, schedule, and supervise bartenders and bar support staff., • Create and update seasonal cocktail menus and beverage offerings., • Monitor inventory levels, place orders, and maintain stock control to minimize waste., • Ensure compliance with licensing laws, health and safety regulations, and responsible alcohol service., • Maintain cleanliness, organisation, and presentation of the bar area., • Monitor sales performance and implement strategies to increase revenue and profitability., • Build positive relationships with guests, handling feedback and resolving complaints professionally., • Work closely with the restaurant management and kitchen team to deliver a seamless dining experience., • Control labour and beverage costs while maintaining quality standards. Requirements • Previous experience as a Bar Manager or Assistant Bar Manager in a busy restaurant, hotel, or premium hospitality venue., • Strong leadership and team management skills., • Excellent knowledge of cocktails, wines, spirits, and beverage trends., • Experience with stock management, ordering, and cost control., • Outstanding customer service and communication skills., • Ability to work flexible hours, including evenings, weekends, and holidays., • Personal Licence (preferred where applicable)., • A passion for hospitality and delivering memorable guest experiences. What We Offer • Competitive salary., • Staff meals while on duty., • Career development and training opportunities., • Employee discounts., • A supportive and dynamic working environment., • Opportunities to contribute creatively to the restaurant's beverage programme. Join Monterre Restaurant and become part of a team dedicated to exceptional food, drinks, and hospitality.

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  • General Manager
    General Manager
    2 months ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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