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  • Reservations Agent
    Reservations Agent
    3 hours ago
    £15.5–£17 hourly
    Full-time
    London

    Join our dynamic team at Firmdale Hotels and embark on a journey with us at the prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent to elevate our guest experience to new heights. If you're a confident communicator with a passion for impeccable service, this role is tailor-made for you. At Firmdale Hotels, we pride ourselves on delivering exceptional service, and as a Reservations Agent, you'll play a pivotal role in upholding our reputation. Working alongside our esteemed front office team, you'll be the first point of contact for guests, ensuring every interaction is infused with warmth and professionalism. Responsibilities: • Be the face of our hotel by providing personalised service to guests, exceeding their expectations at every touchpoint., • Master all aspects of our hotel rooms and facilities, enabling you to confidently advise guests and external agents on rates and packages., • Thrive in a collaborative environment, contributing your energy and expertise to our cohesive team., • Demonstrate meticulous attention to detail in managing reservations, ensuring accuracy and efficiency., • Engage with guests and colleagues with clarity and warmth, creating a welcoming atmosphere for all. What you Need: • Previous experience as in reservation required, • A keen willingness to collaborate and support your colleagues., • Dedication to delivering exceptional service with a smile., • Reflect our commitment to excellence through your professional appearance., • A meticulous approach to your work, ensuring nothing slips through the cracks., • Experience using Opera system, • Bring your passion for hospitality to work every day, energising those around you. What We Offer: • Hourly rate of £15.50 - £17.00 per hour inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. *In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Field Service Engineer
    Field Service Engineer
    11 hours ago
    £12–£20 hourly
    Full-time
    Potters Bar

    Gaming Machine, Pool Table & Jukebox Service Engineer Location: Hertfordshire, North London and surrounding areas Job type: Full-time, permanent Company: Crystal Leisure Ltd Salary: Competitive, dependent on experience Benefits: Company vehicle, fuel card, tools, uniform and workplace pension About the role Crystal Leisure Ltd is looking for a reliable and practical Field Service Engineer to install, maintain and repair gaming machines, pool tables, jukeboxes and associated leisure equipment across our customer locations. You will work mainly in pubs, clubs and other hospitality venues, responding to service calls and ensuring that equipment is safe, presentable and operating correctly. This is a field-based role involving regular travel throughout Hertfordshire, North London and the surrounding areas. Previous experience with gaming or leisure equipment would be an advantage, although training can be provided to a candidate with strong electrical, mechanical or technical ability. Main responsibilities • Diagnose and repair faults on digital gaming machines, fruit machines and other amusement equipment., • Service and repair pool tables, including coin mechanisms, ball releases, cushions, cloth and levelling., • Diagnose and repair digital jukeboxes, amplifiers, speakers and associated audio equipment., • Install, exchange and remove equipment at customer premises., • Configure equipment, internet connections, routers and basic network settings., • Complete preventative maintenance and equipment safety inspections., • Carry out software updates and basic equipment programming., • Maintain accurate digital job sheets, service records and parts-used information., • Manage spare parts and tools carried in the company vehicle., • Keep equipment clean, secure and professionally presented., • Communicate clearly with venue managers and staff., • Escalate recurring or complex technical faults when required., • Assist with machine collections, cash handling or meter readings where authorised and properly trained., • Follow company procedures relating to security, cash, data protection and health and safety., • Participate in an agreed out-of-hours or weekend call-out rota. Essential requirements • Good practical electrical, mechanical or technical skills., • Ability to diagnose faults logically and work independently., • Basic understanding of computers, software and networking., • Good communication and customer-service skills., • Reliable, organised and able to manage a daily workload., • Comfortable working in pubs, clubs and hospitality venues., • Physically capable of moving equipment safely with appropriate assistance and handling equipment., • Full UK driving licence., • Willingness to travel throughout the company’s service area., • Flexibility to work occasional evenings, weekends and bank holidays as required., • Honest and trustworthy, particularly when working around cash and valuable equipment. Desirable experience Experience in any of the following would be beneficial: • Gaming, amusement or fruit machines., • Pool tables and coin-operated equipment., • Digital jukeboxes and commercial audio systems., • Electronic or electrical fault-finding., • Computers, routers, Wi-Fi and network cabling., • AV, CCTV, alarms or other field-service equipment., • Working in pubs, clubs, arcades or the wider leisure industry., • PAT testing or relevant electrical qualifications. What we offer • Competitive salary based on experience., • Company vehicle and fuel card., • Company phone or tablet., • Tools, equipment and uniform., • Full product and systems training., • Workplace pension., • Holiday entitlement., • Overtime and call-out opportunities., • A varied, hands-on position with opportunities to develop your technical skills., • The opportunity to work with both established leisure equipment and new interactive gaming technology. Working hours The normal working pattern will be agreed with the successful applicant. Because our customers operate within the hospitality sector, some evening, weekend and bank-holiday work may be required. Participation in an on-call rota may also form part of the role. How to apply Please send your CV together with a short explanation of your relevant technical or field-service experience. Applicants from electrical, mechanical, AV, IT, vending, security or similar service backgrounds are encouraged to apply.

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