Trabajos incident response en LeedsCrear alertas

• Role: British Sign Language (BSL) Interpreters required!, • Start date: August 2026, • Location: Work from home, • Salary: £43.96 per hour, • Bonus: Bonus up to 10% p/a, • Operational hours: 8am - 10pm Monday to Sunday, • Shifts: 16 hour permanent shift available, • Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm, • Qualifications required:, • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: • Provide effective Video Remote Interpreting, • Support and model the company's mission and values, • Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues, • Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping, • Demonstrate the ability to adapt quickly to new and changing technologies, • Multitask between interpreting effectively and utilizing calls, • Participate in company sponsored training for Professional Development, • Exhibit the ability to meet performance expectations with minimal supervision, • Possess the ability to work effectively in a fast paced, dynamic environment, • Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: • Level 6 NVQ Certificate in British Sign Language, • Level 6 NVQ Diploma in Sign Language Interpreting, • Technical knowledge for interpreting IT/Customer Support calls, • Able to provide accurate interpretation, • Good understanding of Deaf culture, • Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES • Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions, • Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions., • Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure., • Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions., • Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities, • Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check, • Employment/Academic History Check - for a period three years leading up to your application., • We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

Is Product Recall your forte? we would like to hear from you! \n\n • An experienced Liability Adjuster is required to join a Global Loss Adjusting organisation.\n, • You will be part of a specialist division working with a wide range of business seeking immediate help, reassurance and guidance to help reduce exposure and a rapid recovery due to faulty products which could be anything from children’s products, electronics, vehicles to food and beverages.\n, • Working with various Businesses you will understand the impact a product recall can have on a business, providing speed of service, clear communication and progressing claims through to resolution in a proactive and practical way.\n, • Recalls can be complex depending on whether the recall was voluntary or mandated, whether contamination was accidental, whether it was caused by negligence and whether the issue is expected to result in injury or damages.\n, • You will understand the various policy coverages, resolving claims within the scope of coverage.\n, • Once a product recall occurs, you will be working to tight deadlines/strict timescales with time being of the essence where incident management is vital, you will provide exceptional communication supporting businesses in their recall response, recovery and protection of their brand.\n\n Key responsibilities: \n\n • Supporting valued clients in proactively handling and settling a mixed caseload of Third-Party Liability Claims.\n, • Establish liability through carrying out a thorough investigation working within specified timelines\n, • Manage a mixture of EL/PL claims with a strong focus on Product Recall Liability\n, • Working closely with Clients, maintaining Client’s relationships is key\n, • Ensure you get to the cause of issues, taking responsibility to resolve any problems\n, • Work towards an efficient settlement wherever possible\n\n About you: \n\n • An experienced Liability Adjuster ready for your next move\n, • Proven ability to handle a full range of EL/PL and Product/Recall Liability claims including TPPD.\n, • Experienced in writing complex and technical investigation reports\n, • Exceptional communication and negotiation skills and experience\n, • Extensive Insurance Market knowledge\n, • The ability to use various IT systems/software for scoping\n, • Flexibility in travelling\n, • A full clean driving licence\n\n Salary and Benefits: \n Salary up to £70,000 per annum plus car or car allowance, annual bonus plus an excellent benefits package \n

Trainee Cyber Security Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure cyber security roles within 3 months. Starting salaries: £28,000 – £38,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Registered British Sign Language Interpreters (RSLI) required! Start date: August/September 2026 Location: Work from home Salary: £43.96 per hour Bonus: Bonus up to 10% p/a Operational hours: 8am - 10pm Monday to Sunday Shifts: 16 hour permanent shift available Fully flexible Monday - Thursday between 11.30am - 3.45pm and Sunday 8am - 12.15pm Minimum 3 years experience post qualification required Role Overview We are seeking qualified and professional British Sign Language Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: Provide effective Video Remote Interpreting (VRS and VRI) Support and model the company's mission and values Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping Demonstrate the ability to adapt quickly to new and changing technologies Multitask between interpreting effectively and utilising calls Participate in company sponsored training for Professional Development Exhibit the ability to meet performance expectations with minimal supervision Possess the ability to work effectively in a fast paced, dynamic environment Demonstrate strong interpersonal skills in all settings Essential Competencies: Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Provide evidence of registration with NRCPD/RBSLI/SRLPDC Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. #Priority

Location Country United Kingdom/Europe Work Location Flexible Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job Acting as the frontline representative of V.Dockings in the planning, preparation, and execution of dry-docking activities on behalf of V.Ships offices and 3rd party customers, including accountability for; • Acting as primary V.Dockings representative throughout the docking planning and preparation stages, • Key accountability for the oversight and execution of safe, timely, and efficient dockings projects, • Active participation in the washup and reporting of docking projects, to ensure customer reporting needs are met and internal continually improvement opportunities are captured and acted upon, • Support Group Techncial and HSSEQ colleagues in continual improvement of V.Dockings and V.MS policies, processes, and standards to ensure V.’s offerings remain continually improved and aligned with best practices, • Provide immediate V.Group representation in event of incident during dockings projects, ensuring that V.’s personnel, reputation and best interests are protected at all times Key Performance Indicators • Delivery of assigned V.Dockings projects within agreed budgets and timeframes, • Delivery of assigned V.Dockings projects in full compliance with documented V.Dockings policy and process, • Overall HSSEQ and Operational performance and incident reduction during assigned V.Dockings projects, • Any other agreed internal KPIs/metrics related to V.Dockings performance, • Performance against agreed personal objectives for this role Key Responsibilities and Tasks Promoting a strong, proactive Culture of HSSEQ Excellence, through; • Continually providing strong, visible, and proactive examples of HSSEQ leadership, • Promotion of a transparent & value-adding HSSEQ Excellence culture across the Group, • Ensuring that docks, suppliers, and stakeholders are working and operating in a safe and environmentally sound manner, in order that the reputations, assets, and operations of V. and our customers are not impacted, • Immediately escalating any concerns about the HSSEQ, operational, legal, or financial compliance of any stakeholder or representative associated with any docking project, • Effective capture and reporting of learning opportunities to continually improve V.Dockings and V.Group processes Planning and Preparation • Liaison with Fleet Cells during the planning stages, which may commence up to 18 months in advance of docking, • Support and oversight of Fleet Cells in the completion of Docking Specs utilising preferred software solutions, in a timely manner and to meet necessary standards, • Active participation in all relevant Fleet Cell/Customer meetings during the planning stages Execution • Primary accountability for on-site oversight and execution of assigned dockings projects, ensuring the safe, timely, and efficient delivery of each, • Provision of daily reports and required forecasts, including ongoing docking activities, budgetary changes, end and release dates, and all other such documented updates required by Fleet Cells and customers, and in compliance with V. processes, • Issue and oversight of all Variation Orders required for Fleet Cell and Customer approval, in the event of required works arising during the docking that are outside the agreed docking spec, • Immediate reporting, in compliance with relevant V. policy and process, of all incidents or non-compliances during the course of assigned dockings projects Wash-Up and Continual Improvement • Ensure all learning opportunities are captured during and throughout the docking execution, for effective and timely feedback into V.’s Continual Improvement professes and programs, • Active participation in all post-docking wash-up sessions, ensuring all learning opportunities are captured to ensure the continual improvement of V. policies, processes, and services, • Provide subject matter expertise in above continual improvement to ensure V. policies, processes, and services remain efficient and effective, and meet industry best practices at all times, • Promote a culture of collaboration and transparency with crew, yard staff, contractors, and suppliers that actively supports awareness and implementation of continual improvement at all stages of the docking process Incident Response and Investigation • Provide immediate incident response and management where V. is impacted, ensuring that V.’s personnel, reputation and best interests are protected at all times, • Act as senior V. representative on-site until relevant ShipMan and/or Group resources are deployed to take over, • Ensure the preservation of all necessary physical evidence together with collection of all statements and documentary evidence that may be required, pre-empting subsequent investigation, • Provide subject mater expertise and own witness input to subsequent investigations, ensuring learning and improvement opportunities are maximised for V.Dockings and V.Group, overall Contribution to V.Group strategy and values: • Assuring V.Group capabilities, compliance, and commitment to outstanding service delivery, • Collaborating with Group, Business Unit, and Operational teams to drive safe operations in dry-docks, • Ensuring consistent and efficient dockings for V.Ships and 3rd parties, in line with V.Dockings processes, • Professional representation of V. at all times to customers and external stakeholders, • Continually reinforcing collaboration and close working relationships between V.Group and V.Ships teams Essential • Extensive technical experience in successfully executing dockings and large repairs across variety of vessel types (offshore and/or LPG/LNG), • Proven experience in Dry Dock Specification and Tender writing, review, and analysis, • Excellent ability to make, maintain, and grow customer relations with key internal and external stakeholders, • Excellent ability to represent V. to highest professional levels in external engagements, • Excellent analytical and problem-solving skills, • Excellent interpersonal skills with ability to engage and interact with people of all levels and cultures, • Ability to travel & work remotely for protracted periods What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Operational Resilience Manager - DORA Location: Edinburgh preferred, with other UK locations considered Working arrangement: Flexible hybrid working with occasional travel to Edinburgh Salary: £63,000 to £79,500 plus benefits Contract: Permanent The Opportunity We are supporting a growing regulated financial services firm with the appointment of an Operational Resilience Manager. The position sits across regulatory delivery, business continuity, technology resilience and operational risk. A key early priority will be to establish a clear view of the firm’s position against DORA, supporting technical requirements and UK operational resilience expectations. From there, you will shape a practical programme of improvement with clear priorities, ownership and measurable outcomes. The remit also includes strengthening continuity arrangements across the business. You will improve business impact analysis, refresh recovery plans, support incident response and ensure resilience activity becomes part of everyday operational management. This role needs someone who can move comfortably between regulation, risk and delivery. You will provide credible challenge, work closely with operational and technical teams then help turn identified weaknesses into lasting improvements. What You Will Be Responsible For • Review resilience arrangements against DORA, supporting standards and relevant FCA expectations, • Build a risk based improvement plan covering regulatory, operational and technology weaknesses, • Turn complex requirements into clear actions, controls and accountable business ownership, • Develop the firm’s business continuity approach and establish consistent review arrangements, • Lead business impact analysis and support teams in producing clear, usable recovery plans, • Maintain oversight of important services, disruption tolerances and the resources that support them, • Improve incident response, escalation, crisis coordination and lessons learned activity, • Support the assessment and reporting of material technology incidents in line with DORA, • Plan and facilitate continuity, crisis and operational resilience exercises, • Coordinate resilience testing across critical technology services and key dependencies, • Evaluate the resilience of important suppliers and identify concentration or dependency risks, • Maintain proportionate regulatory evidence, third party records and resilience management information, • Provide concise risk and progress reporting to senior leaders and governance forums, • Partner with teams across operations, technology, security, risk, compliance, procurement and supplier management What We Are Looking For You will bring relevant experience from operational resilience, business continuity, operational risk, technology risk or regulatory change. A background within financial services, fintech, investments, banking or insurance would be particularly useful. Your experience is likely to include: • A practical understanding of DORA and the standards that support it, • Delivery experience from a DORA, resilience or regulatory improvement programme, • A sound understanding of UK operational resilience expectations, • The ability to convert regulation into workable controls, processes and delivery plans, • Hands on experience of business impact analysis and continuity planning, • Knowledge of technology risk, operational incidents and crisis response, • Experience planning or facilitating resilience tests and scenario exercises, • An understanding of supplier resilience and third-party technology risk, • The ability to explain technical or regulatory issues clearly to different audiences, • Strong judgement, personal ownership and the confidence to work independently Additional Experience That Would Be Useful • Experience gained within an investment platform, wealth business or technology led financial firm, • Previous work within a business subject to DORA requirements, • Knowledge of DORA incident reporting and third-party information requirements, • Experience assessing supplier contracts, recovery arrangements and resilience controls, • Familiarity with ISO 22301 or a recognised continuity qualification How You Will Work The firm is looking for someone balanced, credible and delivery focused. You will know when an issue needs firm intervention, while still considering customer impact, business practicality and the overall level of risk. You should be comfortable asking difficult questions, working through incomplete information and taking responsibility for progress. The best solutions will often involve strengthening controls or reducing exposure rather than automatically stopping an activity or ending a supplier relationship. Apply directly for a quick turnaround!

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a director, you will lead, execute and continuously evolve the Data Incident & Investigation capability, setting the operating model, standards and ways of working that underpin effective incident triage and investigation. You will continually improve and mature the capability end-to-end from classification and prioritisation to escalation thresholds, governance routines and MI while providing senior oversight on complex and high severity incidents. The Data Incident Capability Architect & Strategic Lead holds ongoing operational accountability for the quality, consistency and discipline of data incident handling, ensuring the capability operates effectively day-to-day while embedding continuous improvement as part of business-as-usual operations. • Own and lead the triage operating model to ensure consistent validation, classification, prioritisation and escalation across all suspected data incidents, including any significant data incidents, operating in a confidential environment., • Provide senior oversight on complex or high-severity incidents, ensuring early assessment quality is sufficient to inform governance and downstream investigation., • Set expectations and quality standards for triage execution (minimum information standards, MI integrity and hand-off requirements)., • Ensure coordinated incident response through clear engagement pathways and structured hand-offs with relevant stakeholder groups including Privacy, InfoSec, Forensics, Legal, Talent, and Leadership., • Act as the senior escalation authority for complex triage and severity decisions, directly making or arbitrating prioritisation, classification and response decisions and engaging senior stakeholders where required to resolve risk, timing or ownership trade-offs., • Own, operate and evolve incident MI reporting as a core capability, setting the data model and standards, chairing governance routines and using MI directly to challenge performance, drive decisions and prioritise actions across the incident portfolio., • Identify and act on systemic weaknesses observed during live incidents, directly driving changes to standards, controls and ways of working to improve response quality, speed and discipline., • Lead engagement with senior executives and governance forums on data incidents, presenting insights, trends and recommendations, escalating material risks and securing decisions on risk acceptance, remediation priorities and control changes., • Represent the Data Incident function in senior forums, contributing insights, trend analysis and recommendations to influence organisational risk posture., • Strong leadership and experience in incident triage/operational risk delivery: able to set standards, drive consistency and lead through ambiguity under time pressure., • Senior stakeholder management capability across technical and risk functions, enabling coordinated response and effective escalation., • Excellent written and verbal communication, able to produce executive-ready briefings and high-quality MI outputs., • Strong operational rigour with a continuous improvement mindset, able to improve processes, templates, standards and reporting routines., • Professional experience delivering triage, incident management or comparable risk-based workflow delivery., • Experience interviewing insider risk actors, witnesses and impacted individuals across both digital and human domains., • An incident investigation professional training or certification, e.g., GIAC Incident Handler., • Expertise in producing structured reporting/MI outputs and maintaining disciplined documentation standards., • Experience of working in a professional services firm or partnership would be beneficial, e.g., understanding of complex matrix organisations, working with colleagues in other functions/organisations or indirect relationships., • A passion for security and technology and identifying and solving problems., • Motivation, commitment and the desire to continue to learn and develop. The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. At EY, you’ll have the chance to build a meaningful and fulfilling career, supported by an inclusive culture and cutting‑edge technology. Together, we can create a better working world for all. We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset. We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well‑being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: • Success as defined by you: The opportunity to build and shape a new UK&I Incident & Investigations capability with firm-level impact focused on improving consistency, speed and governance in suspected data incident triage., • Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs, • Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next., • Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. #J-18808-Ljbffr

• Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas, • Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. Demonstrates strong leadership in managing multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. • Leadership Experience, • IT Service Management, • Incident Management, • Data Analysis, • Stakeholder Management, • Incident Management, • Problem Management, • Change Management, • Service Level Agreements (SLAs), • Key Performance Indicators (KPIs), • Service Reporting, • Communication Skills, • Collaboration, • Continuous Improvement Mindset, • Healthcare, • Social Care, • Education, • Regulated Sectors, • Knowledge Management Systems, • Self-Service Platforms #J-18808-Ljbffr

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. • Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. You will lead services that truly matter, supporting organisations that make a real difference to people’s lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment. Apply today and help us deliver technology that improves lives. #J-18808-Ljbffr

• Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas, • Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. Demonstrates strong leadership in managing multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. • Leadership Experience, • IT Service Management, • Incident Management, • Data Analysis, • Stakeholder Management, • Incident Management, • Problem Management, • Change Management, • Service Level Agreements (SLAs), • Key Performance Indicators (KPIs), • Service Reporting, • Communication Skills, • Collaboration, • Continuous Improvement Mindset, • Healthcare, • Social Care, • Education, • Regulated Sectors, • Knowledge Management Systems, • Self-Service Platforms #J-18808-Ljbffr

• Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas, • Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. Demonstrates strong leadership in managing multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. • Leadership Experience, • IT Service Management, • Incident Management, • Data Analysis, • Stakeholder Management, • Incident Management, • Problem Management, • Change Management, • Service Level Agreements (SLAs), • Key Performance Indicators (KPIs), • Service Reporting, • Communication Skills, • Collaboration, • Continuous Improvement Mindset, • Healthcare, • Social Care, • Education, • Regulated Sectors, • Knowledge Management Systems, • Self-Service Platforms #J-18808-Ljbffr

• Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas, • Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. Demonstrates strong leadership in managing multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. • Leadership Experience, • IT Service Management, • Incident Management, • Data Analysis, • Stakeholder Management, • Incident Management, • Problem Management, • Change Management, • Service Level Agreements (SLAs), • Key Performance Indicators (KPIs), • Service Reporting, • Communication Skills, • Collaboration, • Continuous Improvement Mindset, • Healthcare, • Social Care, • Education, • Regulated Sectors, • Knowledge Management Systems, • Self-Service Platforms #J-18808-Ljbffr

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. • Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. You will lead services that truly matter, supporting organisations that make a real difference to people’s lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment. Apply today and help us deliver technology that improves lives. #J-18808-Ljbffr

Company description: Water Utility Company based in Yorkshire region of England. Job description: Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a salary (Salary band 4b) from £42,214 - £52,767 per annum dependant on experience This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance (£3000 per annum) subject to meeting all BNU company criteria. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Resilience & Response Team Leader (Waste) progression plan Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus two extra wellness days! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Where Id work : This role is based at Leeds Valley Park . This role leads an anchored workforce and is required to be on site 4 days per week. Work Type: This is a permanent opportunity, working full time, 37 hours per week within our working window of 8:00am 6:00pm, Monday - Friday What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in: As our Resilience & Response Team Leader (Waste) you will focus and improve on business processes associated with the overall management and operation of our 24/7 desks for Wastewater Networks and Pollution Coordination in Central Control. This is a key role in the management of our Wastewater Treatment works, networks & pumping stations and their performance through effective measurement, prioritisation, and delivery of initiatives. You will Manage and coach two teams of 24/7 Remote Asset Optimisers who are responsible for monitoring and analysing telemetry alarm data. Implement strategies to maximise remote interventions, enhancing resilience & reducing callouts in line with Alarm Governance. Develop, Monitor, and report on a range of KPIs and targets to support the Network Optimisers and Pollution Coordination teams. Manage escalation and ensure that incidents are brought to resolution as quickly as possible. Ensure 24/7 Resilience is maintained across the teams by applying the approved shift principles and protocols. Communicate progress and performance at all levels within the organisation and with external stakeholders. Create a safe working environment for the Optimisers to fully understand their role and impact on other teams. Manage team performance in line with the companies Talking Performance principles to drive towards creating & maintaining a high performing team. Be responsible for the development and upskilling of Optimisers to ensure that they are fully competent and effective in their daily tasks through coaching and identification of development and training needs. Directly engage with all levels of Clean Water field operations management to build strong relationships and align approaches for support. Liaison with compliance and policy teams to ensure procedural compliance is driven throughout the team. Ensure that robust financial management and commercial awareness form the foundation of all business decisions, aligning local activities with the unit and company plans. Drive and encourage innovation within the team and ensure it is properly prioritised at regional level for evaluation and subsequent implementation. What skills & qualifications you will need: The successful candidate will - Have excellent leadership skills balanced with analytical and creative abilities. Ideally possess a Management, Engineering or Science qualification or have previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors Previous experience of managing and leading a team with a proven track record of driving sustainable performance against challenging business targets. Be innovative, constantly looking for new ways of working and improving. You will be able to bring to life our core values of outstanding safety management and customer service. Have notable experience of delivering a high standard of customer service within a significant asset-based operation. Be able to develop and maintain effective internal and external working relationships. Have previous experience of supporting and embedding change, able to influence and drive the right culture and behaviours. Have technical understanding of Wastewater processes. Have analytical skills and fault diagnosis of production processes. Be knowledgeable in regards Wastewater above ground assets. Have previous experience in incident management. Valid driving licence with no more than 6 points If youre an experienced Technical/Process Team Leader and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. Recruitment Process: Closing Date: 6th September If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. TPBN1_UKTJ

Network Rail in Leeds is seeking a Station Operations Leader to guide a team in delivering a safe, high-quality station environment for passengers, tenants, and retailers. You will drive incident response, security planning, and customer-focused improvements while coordinating with route controls an

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. • Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement, • Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health, • Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions, • Strengthen incident, problem, and change management processes, • Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence, • Drive improvements in knowledge management and self-service, • Act as a senior point of escalation for customers and internal stakeholders, • Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI, • Proven leadership experience across software or application support teams, • Strong understanding of IT service management principles, • Experience managing complex incidents and customer environments, • Confidence working with data, KPIs, and service reporting, • Excellent communication and stakeholder management skills, • A continuous improvement mindset and the ability to lead through change, • Someone who can be part of a strong management team and contribute ideas Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. You will lead services that truly matter, supporting organisations that make a real difference to people’s lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment. Apply today and help us deliver technology that improves lives. #J-18808-Ljbffr

Key ResponsibilitiesMonitor security tools (SIEM, EDR, IDS/IPS) for s and suspicious activityPerform initial triage and classification of security eventsEscalate confirmed or high-risk incidents to SOC L2/L3Follow incident response playbooks and proceduresDocument incidents, actions taken, and findi

Deputise for the Travel Risk Manager and support the operational delivery of travel risk management, high-risk travel, traveller monitoring, travel risk policy compliance, incident and crisis response. The Protective Intelligence & Risk Manager/Deputy Travel Risk Manager operates to continuously imp

A government agency is seeking a Cyber Incident Operations Manager to lead a team in addressing cybersecurity threats and managing incidents.The ideal candidate will have a strong technical background in cybersecurity, excellent leadership skills, and experience with incident response.This role invo

Elevate Technology Group is looking for a Cyber Security Engineer in Leeds, England.

The ML Ops Engineer will drive production-grade ML/LLM services on Azure, owning end-to-end MLOps lifecycle, CI/CD, deployment automation, monitoring and incident response.

We are working with a leading international law firm looking to appoint a Cyber Security Engineer to join its growing Cyber Security function. We are looking for a technically strong cyber security professional with hands-on experience across security operations, detection and incident response. Thi

A leading property technology firm in Leeds seeks a Security Operations professional to enhance the security posture of its UK operations.The role involves triaging security alerts, responding to incidents, and working on independent and group-wide security initiatives.Ideal candidates will have 2-3

Low Carbon Contracts Company is seeking a Cyber Security Analyst to join the Tech Hub. This role focuses on monitoring, detecting, analysing, and responding to cybersecurity incidents to protect digital assets and data. Requires technical expertise in security technologies, incident response, and vu

Good working knowledge of security concepts (Physical, Personal, IT and Cyber Security), including security controls, security risk management and security incident management. Leading the rapid detection, investigation, and response to cyber security incidents, ensuring threats are contained, impac

Cyber Incident Operations Manager. Managing the response to cybersecurity incidents and related investigations, following the incident response lifecycle, to a timely and effective resolution. Experience of working in a SOC as part of an incident response function.

UST in Leeds is hiring a SOC Analyst (Level 1) for recent graduates eager to kickstart their cyber security careers. In this role, you'll monitor security events and contribute to incident response, gaining valuable hands-on experience within a Security Operations Centre. Ideal for those with a degr

REX Cyber Security is recruiting a Cyber Security Engineer for a leading international law firm in the United Kingdom. Collaboration with IT and outsourced SOC/MDR providers will be key as you embed security into. This hands-on role focuses on security operations, threat detection, incident response

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Complete online training designed to take you from zero experience to your first Cyber Security role. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The program

Position Summary As a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met. Objectives & Key Results Key Responsibilities • Shift Leadership and Team Coordination – You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners, • Incident Triage and Investigation – You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior SOC Analysts. You make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards, • Quality Assurance and Documentation – You conduct regular quality assurance (QA) of tickets to ensure SOC procedures and documentation standards are met, providing clear, constructive feedback to team members to improve technical skills and workflow consistency, • Collaboration and Mentorship – You mentor SOC Analysts in your team by offering regular, constructive feedback on triage processes and best practices. You encourage targeted training initiatives, including relevant certifications, to support career progression within the SOC, • Service Improvement – You contribute to ongoing service improvement through participation in supporting threat hunting activity led by Senior SOC Analysts, rule tuning, and process refinement initiatives. You assist in monthly reporting and post-incident reviews to drive improvements that reflect our commitment to transparent and reliable performance Required Qualifications & Experience • You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role, • Willingness to work towards or obtain intermediate cybersecurity certifications (e.g. SBT BTL2, CREST Registered Intrusion Analyst), • Proficiency with SIEM platforms, endpoint security tools, and ticketing systems, with an ability to make clear, data-driven decisions under pressure Critical Competencies – Technical Fit • Operating Systems - Possess detailed knowledge of Windows and Linux system architectures, with a clear understanding of how event logs (e.g., Windows Event Viewer, Syslog) reflect system security posture, • Networking and Protocols - Have a comprehensive understanding of TCP/IP, DNS, DCHP, VPNs, SSL/TLS, and network forensics concepts to validate network-based alerts and anomalies, • Cybersecurity Frameworks - Deeply understand and be able to articulate the elements of the MITRE ATT&CK framework, and Cyber Kill Chain; know how adversary tactics and techniques translate into observable indicators, • SIEM and Security Tools - Know the theoretical underpinnings of SIEM operations, including alert correlation, the design of automated detection rules, and the interpretation of aggregated security data, • Incident Triage - Understand the principles behind effective triage, including the rationale for using standardised playbooks and the criteria for escalating incidents without undertaking complex forensic analysis, • Threat Intelligence Integration - Be knowledgeable about the role and structure of threat intelligence – how feeds are sourced, what constitutes actionable information, and how malware indicators are defined, • Scripting and Automation - Understand the concepts behind using scripting for automating regular data extraction and log analysis, and the benefits such tools being to maintaining consistency in alert handling Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

Your new company An established healthcare provider is seeking an experienced Clinical Systems Manager to join its digital and technology leadership team. This organisation delivers vital community healthcare services and is committed to leveraging technology to improve patient outcomes, service delivery and operational efficiency.This is an excellent opportunity to play a pivotal role in the management, development and optimisation of clinical systems that support frontline healthcare professionals and patients. Your new role Reporting to a senior digital leader, the Clinical Systems Manager will take ownership of the organisation's clinical systems portfolio, leading a specialist team of around 10 and managing key third-party technology suppliers. The successful candidate will be responsible for ensuring clinical applications remain secure, effective and aligned with business and clinical requirements. The role will also drive service improvement, system optimisation, supplier performance management and the successful delivery of upgrades, enhancements and digital transformation initiatives. Lead and develop a Clinical Systems team to deliver high-quality support and system services. Act as the subject matter expert for clinical systems, providing strategic guidance and technical leadership. Oversee the administration, maintenance, performance and availability of clinical applications and interfaces. Manage system upgrades, releases, testing and implementation activities. Ensure compliance with NHS information governance standards, DSPT requirements and cybersecurity best practice. Develop and maintain strong relationships with third-party SaaS providers and technology partners. Monitor supplier performance, contractual obligations and service level agreements to ensure value for money. Lead on system risk management, incident response and service continuity planning. Work closely with clinical and operational stakeholders to identify opportunities for service improvement and innovation. Support procurement activities, contract renewals, tender processes and business case development. What you'll need to succeed Essential Experience Significant experience managing, supporting and developing complex healthcare or clinical systems. Proven leadership experience managing technical or multidisciplinary teams. Strong supplier and contract management experience within a technology environment. Experience delivering system enhancements, upgrades and digital transformation projects. Knowledge of NHS information governance, Data Security & Protection Toolkit (DSPT), ITIL and data protection requirements. Strong stakeholder engagement skills with the ability to communicate complex technical concepts to non-technical audiences. Experience analysing system performance, managing risks and implementing service improvements. Budget management and business case development experience.Desirable Experience Experience working with clinical systems such as SystmOne, RLDatix (Allocate), Docmail or Shared Care Record solutions. Knowledge of system integration technologies, XML or healthcare messaging standards. Understanding of project delivery methodologies such as PRINCE2, MSP or Agile. Experience within NHS, community healthcare or wider health and care settings. What you'll get in return Competitive NHS Band 8a salary (£57,528-£64,750) NHS Pension Scheme. Generous annual leave entitlement. Flexible and hybrid working opportunities(1-2 days on site per week). Ongoing professional development and leadership training. The opportunity to influence digital healthcare services and deliver meaningful improvements to patient care. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Eligibility for UK SC is an essential requirementKey ResponsibilitiesManage and lead incident response engagements, including scoping work, guiding clients through forensic investigations, and containing security incidents. You will work directly with a variety of customers and key stakeholders to m

See yourself at TwilioJoin the team as Twilio’s next Security Engineer, Incident ResponseAbout the jobThe Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to l

You will lead the security operations function, develop the SOC team, own incident management, and ensure resources are deployed effectively while strengthening monitoring, threat intelligence and vendor relationships.

You will work with diverse clients to manage incident response from start to finish, providing expert digital forensics guidance and long-term security posture improvements.

London is seeking a senior security incident response lead to own the technical direction of incident response across the company. You will guide investigations, containment, eradication, and recovery, and lead from the front during serious incidents with calm authority.

Maintain and improve incident response documentation and readiness (playbooks, runbooks, contact trees), and ensure training is delivered for technical responders and business stakeholCommunicate cyber risk and active incidents clearly to technical and non‑technical audiences, including concise ex

You will own the technical direction of security incident response and response readiness across the company. Leading the end-to-end technical response to high‑severity security incidents. Proven, hands‑on experience leading response to real security incidents.

Palo Alto Networks is seeking a client-facing Principal Consultant to lead reactive services engagements and manage incident response from start to finish.

Doist is seeking a Head of Cyber Defence and Incident Response to own the organisation’s cyber defence across a hybrid environment. You will drive threat and incident management with governance, metrics, and executive updates.

Lead and coordinate response to security incidents, acting as incident commander where required, including stakeholder communications, forensic triage, and recovery coordination. Strong experience leading cyber defence/SOC and incident response, including major incident coordination, investigation,

A cybersecurity firm based in London is seeking a Senior SOC Analyst (Level 3) to lead incident investigations, manage client communication, and refine detection content within the SOC team.

Quadient seeks a strategic Head of Cyber Defence & Incident Response to own the organisation’s cyber defence across hybrid environments, ensuring robust monitoring, detection and recovery.

You will work with diverse clients to manage incident response from start to finish, providing expert digital forensics guidance and long-term security posture improvements.

A cybersecurity firm based in London is seeking a Senior SOC Analyst (Level 3) to lead incident investigations, manage client communication, and refine detection content within the SOC team.

You will work with diverse clients to manage incident response from start to finish, providing expert digital forensics guidance and long-term security posture improvements.

A cybersecurity firm based in London is seeking a Senior SOC Analyst (Level 3) to lead incident investigations, manage client communication, and refine detection content within the SOC team.