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Join Our Operations Controller Talent Pool - UK, Spain, Portugal and Greece \n \n We are currently recruiting now for Operations Controllers based in the UK. \n \n Please note Operations Controllers are fully office based and operate the following shift patterns: \n \n\n • 12-hour shifts: 7am–7pm / 7pm–7am\n, • 4 on / 4 off rotation\n, • Monthly rotation between days and nights\n\n \n As CMAC Group continues to grow and support an increasing number of clients across the airline, rail, corporate and emergency services sectors, we're proactively building a talent pool of talented Operations Controllers to support future hiring needs within one of the most critical areas of our business. \n \n Our Operations team works 24/7 to ensure people reach their destinations when travel plans are disrupted, coordinating transport and accommodation solutions at pace while delivering exceptional service to our customers. Due to the importance of this function and the specialist skills required, we are looking to connect with individuals who have the drive, resilience and customer focus needed to succeed in a fast-paced operational environment. \n \n By joining our talent pool, you'll be considered for upcoming Operations Controller opportunities as they arise and will be among the first candidates contacted when suitable vacancies become available. Opportunities may arise across our UK locations in Accrington and Nottingham, as well as our European operations in Barcelona, Portugal and Greece. Please note that Operations Controller positions are typically fully site-based and operate on a shift pattern, including evenings, weekends and public holidays, to support our 24/7 operation. Whether you're already working within transport, travel, logistics or customer operations, or you're seeking your next challenge in a dynamic and rewarding environment, we'd love to hear from you. \n \n At CMAC Group, we don't just coordinate journeys, we solve problems, support people during times of disruption and help keep the world moving. If that sounds like something you'd like to be part of, register your interest today. \n \n About the Role \n \n This forward-facing role sits within the Operations team and reports directly to the Duty Manager. The position is responsible for delivering and monitoring transportation and accommodation requests on behalf of both internal and external customers. \n \n The role supports customers across the airline, rail, road transport and internal pre-planning sectors by coordinating transport and accommodation solutions, monitoring service delivery against agreed SLAs, and providing accurate, timely updates throughout the lifecycle of each booking. \n \n What Success Looks Like \n\n • Customer requests and bookings are recorded accurately and processed within agreed service level agreements.\n, • Transport and accommodation solutions are coordinated efficiently and delivered on time.\n, • Customers receive proactive, accurate updates regarding the progress of their requests.\n, • Supplier performance is effectively monitored and recorded against contractual SLAs.\n, • Operational issues and potential complaints are escalated promptly to the Customer Feedback team.\n, • Internal and external service standards are consistently achieved.\n\n \n Core Responsibilities \n\n • Accurately record customer requests and fulfil transportation and accommodation requirements in line with customer SLAs.\n, • Schedule, source and coordinate passenger transport and hotel accommodation through approved third-party suppliers using the company's bespoke database system.\n, • Monitor transport and accommodation services provided by internal and external suppliers through GPS tracking systems, system integrations and direct communication with suppliers and drivers.\n, • Track and record key transport milestones throughout the customer journey.\n, • Provide internal and external customers with accurate and timely updates relating to their bookings and requests.\n, • Identify and escalate potential customer complaints by notifying the Customer Feedback Department via email as soon as issues are identified.\n, • Respond to and action all email correspondence in accordance with company standards.\n, • Monitor and record supplier performance against agreed service level agreements.\n, • Ensure compliance with all internal and external SLAs.\n, • Carry out additional administrative and operational duties as required.\n\n \n About You \n \n You are highly organised, customer-focused and able to work effectively in a fast-paced operational environment. You can manage multiple priorities simultaneously while maintaining exceptional attention to detail and accuracy. \n \n You are a strong communicator who can confidently liaise with customers, suppliers and internal stakeholders, ensuring a professional and solutions-focused approach at all times. \n \n Your Expertise \n \n Essential \n\n • Excellent customer service skills.\n, • Strong administrative and organisational abilities.\n, • Ability to multitask and manage competing priorities.\n, • Excellent verbal and written communication skills.\n, • High level of accuracy and attention to detail.\n, • Competent IT skills, including database and email systems.\n, • Ability to work effectively within a team environment.\n, • Experience working to service level agreements and performance targets.\n\n \n Desirable \n\n • Experience within transport, travel, logistics or operational coordination.\n, • Experience using GPS tracking systems and booking platforms.\n, • Knowledge of airline, rail or passenger transport operations.\n, • Experience working in a 24/7 customer service or operational environment.\n\n \n About Us \n \n CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. \n \n Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. \n \n Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. \n \n Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC Group continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. \n \n You’ll be joining a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. \n \n CMAC Group actively promotes equality, diversity and inclusion (EDI). \n \n EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. \n \n We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. \n \n Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. \n \n We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. \n \n CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees.

Mercure Blackburn Dunkenhalgh Hotel & Spa Location: Blackburn, Lancashire Job Type: Full-Time | Permanent. Nestled in the heart of Lancashire, Mercure Blackburn Dunkenhalgh Hotel & Spa is a beautiful 700-year-old country manor offering exceptional hospitality, award-winning dining, weddings, confere

Ensure all guest bedrooms, public areas and back-of-house spaces meet Mercure brand standards.

Premier Inn is seeking a Duty Manager for Blackburn South to lead shifts, coordinate reception, housekeeping and restaurant teams, and ensure a great guest stay.

Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.

HOSPITALITY is seeking a Food & Beverage Supervisor to help lead our award-winning operation across the Stanley House Hotel & Spa.This hands-on, part-time role focuses on delivering exceptional guest experiences in our restaurant, bar, breakfast and events when applicable, while supporting a busy te

Premier Inn is seeking a Duty Manager to lead hotel operations on your shift, coordinating reception, housekeeping and the restaurant to ensure guests have a great stay. You’ll join a supportive team where leadership from the front is valued; previous hotel experience isn’t required, as training

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. As a Duty Manager, you’ll learn how an entire hotel operates – not just one department. And if you’d like to become a Hotel Manager one day, this

As M&E Operations Banquet Manager, you will be responsible for the day-to-day management and delivery of all meetings and events operations within the hotel. Oversee the setup, execution, and breakdown of all meetings and events within the hotel.

Mercure Blackburn Dunkenhalgh Hotel & Spa is seeking an experienced Head of Housekeeping to lead the department with a focus on cleanliness, presentation and guest satisfaction. You will work closely with the General Manager to drive operational excellence and develop high-performing teams across be

HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. We build strong teams, create memor

Front Office Manager - Lancashire | Weekly pay, live-in available, and the chance to lead a welcoming hotel team. Are you an experienced Front Office Manager looking for your next opportunity in Lancashire? This is your chance to join a stunning boutique country hotel set within beautiful surroundin

Front Office Manager role in Lancashire at a stunning boutique country hotel.

Stanley House Hotel & Spa is seeking an experienced Restaurant General Manager to lead our restaurant operations and guest experiences.

Mercure Blackburn Dunkenhalgh Hotel & Spa is seeking an engaging M&E Operations Manager to oversee meetings and events inside the hotel.

Stanley House Hotel & Spa seeks an experienced Front Office Manager to lead its vibrant team.

You’ll spend your shift solving problems, coaching staff and ensuring the hotel runs smoothly, with opportunities to progress toward a Hotel Manager role.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role. Work closely with the Hotel Manager and wider leadership team. As a Duty Manager, you’ll learn how an entire hotel operates – not just one departme

Greene King is seeking a dedicated cleaner to join its team.The role involves detailed room cleaning to a set standard and coordinating with guest check-in and check-out times.You will also clean public areas and corridors and ensure rooms are ready for the next guests.You will replenish linen and r

Leaf Hospitality is seeking a Sous Chef for Stanley House Hotel & Spa in Blackburn, England. Ideal candidates will have experience as a Sous Chef or proven skills as a Junior Sous, demonstrating strong leadership and passion for food quality.

Experience as a Sous Chef or strong Junior Sous ready to step up. Sous Chef | 4-Day Week | Lead a High-Quality Kitchen | Creative Input & Progression. At Stanley House Hotel & Spa, we’re looking for a Sous Chef to help lead our kitchen team, drive standards, and shape our food offering.

Blackburn South (M65, J4) Premier Inn, Riversway Drive, Eccles Hall Road, Lower Darwen, Blackburn, BB3 0SN. Whitbread Benefits Card – up to 60% off Premier Inn rooms.

Stanley House Hotel & Spa in Mellor, Lancashire, is seeking an experienced Front Office Manager to lead the Front Office team, ensuring guests receive a warm welcome and exceptional service throughout their stay.You will lead and develop the Front Office team, oversee operational performance and wor

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. With 30 first-class bedrooms, unriv

We are seeking an experienced, hands-on management couple to lead the day-to-day operations of our charming Cornish boutique hotel in a stunning coastal setting. Together, alongside 4 additional members of staff, you will oversee the smooth daily running of the hotel while delivering a relaxed, high

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. Marriott Hotels strive to elevate the art of hospitality, in

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the towns historic and royal setting. Chef de Partie Castle Hotel, Windsor - £30,000 plus TRONC and superb benefits. With significant investment underway, including newly refur

Shift Engineer Heating and Ventilation.HVAC) systems, fan coil units, air handling units, guestroom comfort systems, and associated plant equipment.You will play a key role in ensuring guest comfort, maintaining plant reliability, improving energy efficiency, and supporting compliance with health a

Youll be the steady hand on shift, keeping the hotel sharp, the team focused, and every guest experience as iconic as the room around them. The expectation is clear, youll lead daily shifts across the hotel, support front office, rooms, guest recovery, safety, standards, team performance, and servic

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. With the name that's synonymous with hospitality t

Dalata Hotel Group are currently looking for an experienced Director of Sales & Marketing who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and succe

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott In

Experience required as Hotel Operations Manager:. Already a Operations or Deputy General Manager within the 4 star hotel sector in the UK. Previous experience of running 4 star full service hotels with a strong F&B, leisure and spa.

Are you an experienced Sous Chef seeking the chance to further your career?.Would you prefer to work within a smaller business where your voice is heard and listened to? Do you have the vision and capability to lead the kitchen brigade to success?.Working alongside the Head Chef you will be involved

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. With the name that's synonymous with hospitality t

Chef de Partie 4-Star Luxury Hotel | London. This is a strong opportunity for a confident CDP with a fresh-food background who is comfortable working across restaurant service, functions and larger events within a high-quality hotel environment.

Dominus Real Estate is seeking a Senior Acquisitions Manager to drive originations of hotel investments across central London and major UK cities. You will source underperforming hotels and offices suitable for conversion, manage due diligence, and advance opportunities from origination to close in

Rosewood Hotel Group is seeking a Director of Talent & Culture to lead the property’s people strategy and executive-enabled workforce initiatives in London.

JW Recruitment is partnering with a prestigious luxury hotel group to recruit a Group Finance Director for London and the South of England.

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt in London’s Westminster, seeks a Director of Sales & Marketing to shape the hotel's commercial strategy and lead revenue growth across rooms, meetings and dining experiences.

JWR is delighted to be partnering with an established luxury lifestyle hotel group to recruit an exceptional Group Finance Director. This is a rare opportunity to join a growing collection of luxury hotels, providing strategic financial leadership across a portfolio of distinctive properties in Lond

Hyatt Regency London Blackfriars is seeking a Director of Sales to lead the hotel’s sales strategy and team, driving revenue and client relationships in central London. The ideal candidate has extensive hotel sales leadership experience, a track record of revenue growth, and the ability to guide a

At Rosewood Hotel Group, we answer The Calling. OUR COMMITMENT TO YOUAt Rosewood Hotel Group, your voice is heard - and valued.

You will drive capital expenditure plans, optimize energy and utility usage, and uphold hotel policies while developing a high-performance team. English fluency and luxury-hotel experience are essential for success.

Johnsons Hotel Linen, is one of the UKs largest laundry and linen hire companies, which specialises in supplying bed and bath linen to 4-star to budget hotels. Johnsons Hotel Linen is a Disability Confident Employer. We have exciting opportunities for Class 2 LGV/HGV drivers to join our well-respect

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Director is responsible for the day to day operation and performance of all