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Front of House Assistant We are looking for a Front of House Assistant to join our team at Eden Locke, Edinburgh . Our teams bring our vision of soulful hospitality to life, creating memorable experiences for our guests across our locations in the UK and Europe. When and Where? 24 hours per week, over 3 days We believe in working flexibly, including flexibility around working days, weekends, bank holidays and working hours. About Eden Locke Eden Locke is a peaceful haven for sleeping, working and living, just minutes from Edinburgh’s main sights. Set behind a beautiful Georgian façade, our 72 apartments combine the comfort of home with thoughtful design and warm hospitality. About the Job As a Front of House Assistant , you will make sure our guests receive a warm and welcoming experience from arrival to departure. Your responsibilities will include: • Welcoming guests and supporting check ins and check outs • Handling bookings, payments and guest requests • Welcoming guests and helping in our F&B areas • Delivering food and drinks and keeping the space clean and inviting • Handling guest issues with a positive and solution focused approach • Supporting events and activations • Working flexibly across the hotel and supporting your colleagues • Following hotel, health and safety and brand standards What We're Looking For • Previous customer service or hospitality experience is preferred • Friendly, confident and professional communication • Good attention to detail and the ability to multitask • A positive, can do attitude and willingness to use your initiative • Comfortable working as part of a team • Confidence using IT systems Most importantly, we are looking for someone who is warm, proactive and genuinely enjoys creating great experiences for people .

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to and supporting the Front of House Supervisors, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests​ Being a friendly face and go-to person for guests, contractors and visitors​ Inspiring and informing guests on local attractions and goings-on​ Welcoming guests when you check them in and leaving a great impression when you check them out​ Managing reservations and queries online, by email, on the phone and in person with a can-do attitude​ Handling out-of-hours guest queries for other edyn properties​ Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit