Customer Care Assistant
12 days ago
Harlow
Customer Care Assistant Harlow | £24,500 | Hybrid Working (3 Days Office / 2 Days Home) \n Looking for your first step into an office-based career? \n This is a fantastic opportunity for someone with customer service experience to join a successful organisation offering full training, hybrid working and excellent benefits. \n As a Customer Care Assistant, you will support customers by phone and live chat, helping with enquiries, resolving issues and ensuring a great customer experience. \n What's in it for you? \n\n • Hybrid working\n, • 25 days holiday plus bank holidays\n, • Private Medical Insurance\n, • Enhanced pension scheme\n, • Death in Service benefit\n, • Charity volunteering day\n, • Additional employee benefits\n\n What you'll be doing \n\n • Handling customer enquiries via phone and live chat\n, • Resolving queries and escalating when needed\n, • Updating customer records\n, • Providing information and support to customers, contractors and suppliers\n, • Maintaining accurate records on internal systems\n\n What we're looking for \n\n • Previous customer service experience\n, • Confident communication skills\n, • Good attention to detail\n, • Basic Microsoft Office and IT skills\n, • Positive, professional attitude\n\n Perfect for someone looking to move from retail, hospitality or customer service into a professional office environment. \n Apply today to start building your long-term career.