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Concierge I Residential l Watford Permanent, full-time About our business Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and expect to be managing over 450 homes by the end of the year. We also have a pipeline of 2,000 properties currently being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is both effective and responsive across all our operations - from constructing new homes and letting apartments to managing communities. Our objective is to provide professionally managed rental homes that offer security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success. About this role We are looking for a warm, personable and proactive Resident Experience Concierge to deliver and exceptional living experience for our residents and visitors. As the face of the building, you will create a welcoming, professional and hospitality-led environment while building strong resident relationships and ensuring the smooth day-to-day operation of the front of house experience. This is an ideal opportunity for someone with passion for people, service excellence and community building, who enjoys creating memorable experiences and takes pride in delivering outstanding customer service. As a Buil-to-Rent (BTR) community, we are committed to creating an inclusive and welcoming environment for all residents, including pet owners, and are looking for someone who is comfortable working within a pet-friendly setting. As part of our commitment to sustainability and high service standards, we encourage environmentally responsible practices and take pride in maintaining clean, safe and well-presented spaces throughout the building. What you will do Resident & Guest Experience Deliver a warm, professional and engaging welcome to residents, guests and contractors Build positive relationships with residents and create a strong sense of community within the building Support a welcoming and inclusive experience within our pet-friendly community Anticipate resident needs and provide personalised support where possible Handle resident enquiries with professionalism, empathy and efficiency Resolve issues confidently and escalate concerns appropriately when required Create a consistent high-end front of house experience that reflects the brand and values of the community Front of House Operations Manage visitor access, resident sign-ins and contractor arrivals professionally and securely Ensure reception, lobby and resident amenity spaces remain clean, welcoming and exceptionally presented at all times Support smooth resident move-ins and move-outs Assist with resident events, community engagement initiatives and building activities Encourage and support sustainable practices within the building, including recycling initiatives and maintaining clean, safe and well-presented communal spaces Carry out regular walkthroughs of communal areas and report any maintenance, cleanliness, health & safety or security concerns promptly Support with maintenance requests, including logging, monitoring and following up through Fixflo Assist with Inventory Assist processes, Homebox and check-in lists for resident move-ins and move-outs Monitor the overall resident experience and identify opportunities for continuous improvement Collaboration & Communication Work collaboratively with Property Management, Lettings, Maintenance, and Security teams to ensure seamless resident experience Liaise closely with the Resident Services Hub teams to ensure resident enquiries, requests, and follow-up actions are managed seamlessly and efficiently Maintain accurate records and complete administrative tasks to a high standard Provide regular updates to the Block Manager regarding resident feedback, building activity and operational matters Communicate confidently and professionally with residents, colleagues, contractors, and external partners Support neighbouring sites and team members during busy periods when required You may be required to carry out other duties to assist the team. About you - your experience, knowledge and skills. You will be someone who genuinely enjoys working with people and delivering exceptional service. You take pride in creating positive experiences and remain calm, professional and solutions-focused in a fast-paced environment. Ideally you will have: A minimum of 2-3 years experience within hospitality, hotels, Build-to-Rent, residential, luxury retail, customer service or front of house environments Qualifications in hospitality, customer service, leisure & tourism or a related field would be advantageous GCSEs (or equivalent) including English & Maths A passion for delivering outstanding customer experiences Excellent communication and interpersonal skills Strong organisational skills and attention to detail The ability to multitask and prioritise effectively Confidence working independently or as part of a team A proactive, positive can-do attitude Excellent IT skills, including Microsoft Office, and property management systems An understanding of basic H&S responsibilities within a residential or hospitality environment You will be someone who: Puts customer experience at the heart of everything they do Is professional, approachable and confident communicating with residents, visitors and colleagues Takes ownership, remains solutions-focused and works well in a fast-paced environment Takes pride in their personal presentation, professionalism and maintaining high standards throughout the building Come and join us! If you are passionate about hospitality, people and service excellence, we would love to hear from you. JBRP1_UKTJ

We are seeking an experienced Retail Manager to lead and develop our retail operations across three sites, including visitor restaurants, coffee shops, vending, smart markets, and hospitality/events. Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and fo