Trabajos guest service en HornchurchCrear alertas

We are looking for a passionate, reliable and guest focused Chef to help deliver fresh, nutritious and beautifully presented meals in a high end hospitality environment. Working as part of a very friendly team, you'll contribute to menu development, maintain the highest food hygiene standards, and create memorable dining experiences for every guest. This is an opportunity for a Chef to be part of a very relaxed location that they can be proud of and where your food and dishes play a massive part on the guests experience and stay within the resort. You will also be working with all fresh ingredients and also spend some face to face time with guests allowing you to share and discuss your passion for healthy foods and fresh ingredients. This Chef role also offers an incredible work life balance within the the hospitality sector, with 2 weekends off a month, no late finishes and is a 42 hour week that is actually a 42 hour week. What we're looking for: Experience in a quality catering or hospitality environment Passion for healthy, nutritious food and excellent presentation Strong teamwork and communication skills Knowledge of food hygiene and kitchen safety A professional, positive attitude with outstanding customer service What you'll enjoy: Great work life balance with 2 weekends off a month and no late finishes All fresh ingredients and dishes Be a part of the guest experience and share your passion for food with them Working in a premium hospitality setting Opportunities for training and development A supportive team environment A varied role where no two days are the same Free meals on duty PLEASE NOTE Due to location you will need your own transport Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. TPBN1_UKCT

Product Delivery Manager (Guest Experience & Cruise Operations) Location: Hybrid – Purfleet, Essex (1–2 days in the office) Travel: Approximately 10 days per month onboard cruise ships (international travel) Salary: Competitive + Monthly Bonus Are you passionate about delivering exceptional customer experiences? Do you have experience within the cruise, travel or hospitality industry? If so, this could be the perfect opportunity for you. We're looking for a Product Delivery Manager to become the company's eyes and ears onboard our allocated cruise ships. You'll work closely with Hotel Directors, Guest Services Managers and operational teams to ensure every guest enjoys an outstanding onboard experience. Your role will involve travelling internationally to visit ships, reviewing guest feedback, complaints and satisfaction scores, identifying trends, and recommending improvements that enhance both the customer experience and operational performance. You'll monitor KPIs, support onboard management teams and help maintain consistently high service standards across all guest-facing departments. What we're looking for: • Previous experience within the cruise industry is highly desirable., • Candidates from travel, hospitality or customer experience backgrounds will also be considered., • Strong operational and problem-solving skills., • Excellent communication and stakeholder management., • Confident using Excel and analysing performance data., • Willingness to travel internationally on a regular basis. Benefits: • Competitive salary, • Monthly performance bonus, • 20 days holiday, increasing annually to 25 days, plus Bank Holidays, • Ex-UK cruise after 6 months, • Birthday off after 1 year's service, • Employee of the Month reward, • Annual company performance reward, • Sage Benefits including retail discounts, GP services, wellbeing support and more, • Hybrid working and a friendly, supportive team environment If you're ready for an exciting role where you can make a real impact on the guest experience, we'd love to hear from you

Role Overview The Cruise Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering. In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest. Key Responsibilities Guest Experience & Product Delivery Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation Work closely with internal stakeholders to maintain onboard service standards, ensure compliance with operational procedures, and identify priorities for ship improvements. Collaborate with the Head of Guest Experience, Group Head of Hotel Operations, Procurement, and the CXO to develop and implement the Guest Experience brand strategy in a way that is operationally deliverable onboard. Monitor onboard product delivery performance and ensure consistent compliance with agreed standards. Review guest feedback, surveys, analytics, and comment forms to identify improvement opportunities and implement corrective action plans. Support the development and implementation of new product and service enhancements across the fleet. Operational Performance Act as the primary point of contact for Hotel Directors and Guest Services Managers on all product and service-related matters. Monitor ship performance across guest satisfaction, onboard revenue, operational KPIs, and compliance measures. Produce monthly operational performance reports for the CXO and senior leadership team. Analyse onboard product delivery and revenue performance to ensure optimal execution across assigned vessels. Review operational dashboards and work collaboratively with onboard and shoreside teams to drive continuous improvement and operational excellence. Review daily operational logs to ensure smooth cruise operations and provide recommendations to onboard management teams. Audits, Projects & Ship Support Conduct regular ship visits to audit standards, support onboard teams, and ensure consistent product delivery. Coordinate Mystery Shopper audits and manage all follow-up actions and improvement initiatives. Support the planning and operational delivery of charter cruises in collaboration with the CXO. Develop project plans and recommendations for hotel refurbishment and enhancement projects. Manage weekly hotel snagging lists and work closely with Technical Officers to ensure all hotel equipment and facilities are maintained to required standards. Key Skills & Experience Previous cruise ship experience is preferred but not essential. Strong organisational, leadership, and problem-solving abilities. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and onboard PMS systems such as Resco or equivalent. Ability to analyse operational performance and make data-driven decisions. Confident, accountable, proactive, and results-oriented approach. Flexible and willing to travel regularly, including working weekends as required. Committed to promoting a positive “can do, will do, with pleasure” service culture. Key Performance Indicators (KPIs) Onboard Revenue Margin (ONB REV) – performance-related bonus applicable Onboard & Shoreside Operational Cost Performance (OPEX) Onboard & Shoreside Guest Satisfaction / Net Promoter Score (NPS) Product Delivery Compliance & Brand Standards Mystery Shopper Audit Results Operational Improvement & Project Delivery Metrics benefits : 20 days holiday – increasing annually to 25 + bank holidays Access to Sage Benefits offering many retail, gym, cinema discounts as well as a GP and personal counselling and advice, wellbeing Employee of the month reward Company performance annual reward Ex UK Cruise after 6 months to enjoy 1 day for off for your birthday after 1 year Friendly, open office environment as well as hybrid working pattern Please notes: Must be able to travel internationally and drive due to travel requirements. ideally have a revenue and guest experience background

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. The Guest Services Officer must be Friendly, Passionate, and Committed. Proven customer service skills to interact appropria

Allocating work and ensuring matters progress efficiently while maintaining excellent client service.

Manage daily claims workflow, workloads, ageing and service levels. Investigate complaints, errors and service issues and drive corrective action. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at.

Good customer service and administration skills.

You’ll be at the heart of the sales operation, driving performance, coaching your team, and ensuring customers receive the highest standard of service.

We are a subscription service providing research and analysis to key partners across the energy value chain. Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides.

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

We are a subscription service providing research and analysis to key partners across the energy value chain. Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides.

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

Software Technical Team Lead - 3683-1.SC must be in place prior to starting the contract.Join our dynamic team as a hands-on Software Engineering Team Lead, where you'll spearhead a medium-sized team to deliver our Missile Control Software.In this fast-paced role, you'll drive the entire development

You will mentor art directors, designers and copywriters, collaborate with Client Service and Strategy, and present concepts confidently to stakeholders, while upholding the highest standards of regulatory compliance.

This role will translate Fujitsu’s global quantum strength into market-ready services and client outcomes.

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management servic

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Why this job ma

Join Superior Healthcare as a Complex Care Assistant in Crawley , supporting children, young people, and adults with complex health conditions to live independently and safely in their own homes across Crawley and West Sussex.This is more than a care job - it's a chance to build a rewarding, special

Pick and pack customers’ orders and deliver them to their doorsteps, driving safely and considerately while providing a friendly service Work as part of a team to keep things running smoothly, supporting your colleagues in store when you’re not out on deliveries Work hands-on in store, s

Role Overview As Housekeeping Assistant, you will play a key role in maintaining a clean, safe and welcoming environment while also supporting laundry services.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed Work

Company Description Care Assistant Pay: £13.Shifts: Flexible, full time hours Location: Gravesend, and surrounding areas Driver required : Yes - full UK licence and access to your own vehicle We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care

Alongside a safe working environment, we offer perks and benefits to suit everyone: Enhanced digital GP service for you and your dependents 50% earned salary advances for four-weekly paid employees High street shopping and restaurant discounts including 15% off Ocado. Up to 7% matched pension contri

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Are you a Senior Care Assistant seeking genuine flexibility, excellent rates of pay, and rewarding work across Taunton?.If you're passionate about delivering quality care and want control over your working schedule, this opportunity is tailored for you.What's in it for you? Competitive pay:.Earn £1

Our ideal Cafe Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude.

Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance progra

Our ideal Retail Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude.

About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of 57 homes across England.

Engineering Team Leader Aylesbury £55,000 - £60,000 Bonus DAYS - Monday to Friday, 10:00am - 6:30pm Engineering Team Leader Lead People.An exciting opportunity has arisen for an ambitious Engineering Team Leader to join a growing manufacturing business investing heavily in its people, equipment an

Care Assistant Hours: Days, Nights or Bank - 22, 33 or 44 per week Location:.Langford Park Nursing Home, Langford Road, Exeter, EX5 5AG If youre a compassionate person with a love for helping others, wed like to talk to you.Our residents need the support of caring people, like you, to help them lead

Are you a Health Care Assistant seeking genuine flexibility, excellent rates of pay, and rewarding work across Taunton?.If you're passionate about delivering quality care and want control over your working schedule, this opportunity is tailored for you.What's in it for you? Competitive pay:.Choose w

La Fontana Dementia Nursing Home is nestled on the outskirts of Martock, surrounded by the stunning Somerset countryside.This innovative, purpose-built home provides specialist Dementia and Nursing care for up to 76 residents.Senior Care Assistant Contract £13.Contracted to 36 hours per week Pai

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

What we need from you to apply: Front of House experience is preferred, but not essential training provided You must live within a 30-mile radius of DL11 6ED Willing and keen to learn Friendly, bubbly personality Able to work in a fast-paced environment A team player who is happy to help where need

Shift based role | 3 on 3 off | Days and nights Ready to lead a team of up to 20 colleagues and take ownership of performance, safety and continuous improvement within one of Europe's leading dairy manufacturers? This role offers the opportunity to lead a dedicated production team within one of Arla

Job Description Children's Team Leader \n Company: Bayview Childcare \n Contract: Permanent, Full Time \n Hours: 40 hours per week \n Responsible to: Registered Manager \n Location: Capernwray, Carnforth \n Salary : Base salary of £28,915.We're seeking a motivated Residential Home Team Leader to jo

Monitor the store to maintain quick service times while ensuring quality and accuracy in every order.

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Joinery Team Leader Do not wait to apply after reading this description a high application volume is expected for this opportunity.Veneering & Forming This is a fantastic opportunity for a Joinery Team Leader with 5 to 10 years experience with strong man management skills and ideally some basic expe

Key responsibilities as a Team Leader, you will; Mentor, coach and develop team members to reach their full potential Conduct audits, spot checks and record this information accurately Oversee medication management in line with policy and procedures Promote independence, choice and community partici

Manufacturing Development Team LeaderLocation: Kent | Permanent Are you an experienced technical or manufacturing professional looking for an opportunity where you can lead a t