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Deputy Service ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Deputy Service ManagerLocation: Romford, please note that this location does not have step free accessSalary: £34,400Shift Pattern: 37.5 hours per week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours on call service for managers.About the Role We are seeking a dedicated Deputy Service Manager to join our service based in Romford . Our service is a Independent Approved Premises commissioned by Criminal Justice Service (IAP) based in Havering. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents.You will also support some day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma- and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure the service runs smoothly. Were looking for a solution-focused individual with experience in similar service environments, who can create a safe space for individuals to learn and grow, while continuing to embed trauma-informed and psychologically informed practice that puts people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include:Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and developmentEncourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.Ensure Risk Management processes and policies are followed within the service.Property and housing management, ensuring accommodation standards, timely maintenance and reporting.Striving to ensure excellence and quality in our service delivery.Financial Management of service budget with cost saving mechanisms.About You We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.What we are looking for:Ability to provide high quality support and line management to staffAbility to motivate and empower a team to achieve KPI'sAbility to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the serviceAbility to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queriesAbility to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergencyIT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational softwareAlignment with our values of Ambition, Empowerment, Inclusivity, and TransparencyPlease refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of serviceEmployer Pension ContributionEligibility to register with Blue Light Discount CardAccess to discounted tickets for music events, shows, sports and moreReflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at workTraining and Development, including access to courses, upskilling, and progression plansEmployee Assistance Programme, including counsellingLife Assurance SchemeCycle-to-work schemeAnnual Staff AwardsEDI Ambassador programmeAbout Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group .Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website .TPBN1_UKTJ

Aegis Care Shield is an independent fostering agency in Essex with a bold vision, to provide safe, nurturing, and stable homes for children and young people in need. Experience in managing a fostering agency or similar care setting. Lead the quality assurance, development, and continual improvement

Part Qualified Audit Manager| Office Based | Ilford | Full Time - Monday to Friday | £35,000-£40,000 per year. Are you an experienced audit professional ready to step into a leadership role?. Do you thrive on delivering high-quality audit services, mentoring a dynamic team, and fostering client re

Part Qualified Audit Manager | Office Based | Ilford | Full Time - Monday to Friday | £40,000-£50,000 per year. Are you an experienced audit professional ready to step into a leadership role?. Do you thrive on delivering high-quality audit services, mentoring a dynamic team, and fostering client r

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Please note: This role is contracted to 42.6 weeks per year We're recruiting an experienced Chef Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 35 hours per week. As a Chef Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Monday to Friday - Days Only Could you shine as Chartwells's next Chef Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/3107/99288001/52416657/SU #State Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Eden Brown Synergy are currently looking for an experienced Team Manager to join the Child in Care Team at Havering Council. Duties and Responsibilities Provide strong operational and professional leadership to the Child in Care Team, ensuring children receive high-quality statutory services. Manage, supervise, and support Social Workers, providing regular supervision, guidance, and management oversight. Ensure effective care planning and permanence planning for children in care, with the childs wishes, feelings, needs, and best interests at the centre of practice. Oversee the quality and timeliness of statutory visits, assessments, reviews, care plans, and other statutory responsibilities. Provide management oversight of complex cases involving safeguarding, risk, placement stability, and permanence. Ensure children in care receive appropriate support to promote their health, education, emotional wellbeing, and overall development. Work closely with foster carers, birth families, Independent Reviewing Officers, education, health, and other partner agencies. Support effective planning for permanence, including reunification, long-term fostering, special guardianship, adoption, and other appropriate arrangements. Monitor caseloads, performance, statutory timescales, and quality of practice within the team. Quality assure assessments, care plans, reports, and recording to ensure compliance with legislation, statutory guidance, and local procedures. Provide professional challenge and support to Social Workers where practice or decision-making requires improvement. Contribute to service development, performance improvement, and the delivery of positive outcomes for children in care. Working Pattern * Hybrid working. Pay Rate £45.20 p/h Umbrella Essential Requirements Social Work Qualification - Degree or equivalent. Social Work England Registration. Significant post-qualified experience within Childrens Social Care. Previous Team Manager / management experience within a Children in Care, Looked After Children, Permanence, or similar service. Strong knowledge of Looked After Children procedures, care planning, permanence, safeguarding, and relevant legislation. Experience managing and supervising Social Workers working with complex children and families. Strong understanding of statutory requirements relating to children in care, including reviews, visits, care planning, and placement stability. Excellent leadership, supervision, decision-making, performance management, and multi-agency working skills. Benefits DBS check processed and paid for by Eden Brown Synergy. Twice-weekly payroll. * Dedicated recruitment consultant to support you throughout. Please apply with an up-to-date CV for immediate consideration. (phone number removed) | K.Dsouza@ (url removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Frontier Consulting are assisting an established Children`s Residential Group to recruit an experienced Children`s Registered Manager for a good rated / established 5 bed EBD Home in Ilford. There is a full team in place, and this role offers further growth opportunities. We are seeking a dedicated and experienced Children’s Registered Manager to lead and oversee an existing Emotional and Behavioral Difficulties (EBD) home. In this vital role, you will be responsible for ensuring the delivery of high-quality care tailored to children with complex emotional and behavioral needs. Your leadership will foster a safe, nurturing environment where children can thrive, develop resilience, and achieve their full potential. This position offers an exciting opportunity to make a meaningful difference in young lives while managing a compassionate and professional care team. Responsibilities • Lead and manage the day-to-day operations of the children’s home, ensuring compliance with all regulatory standards and safeguarding policies., • Develop, implement, and review personalized care plans that address each child's unique emotional, behavioral, and developmental needs., • Supervise and support care staff, fostering a positive team environment through effective leadership, supervision, and training., • Monitor the delivery of care to ensure it meets high standards of quality, safety, and consistency., • Oversee medication administration processes in accordance with healthcare guidelines and ensure accurate record-keeping., • Maintain strong relationships with families, social workers, health professionals, and external agencies to support holistic child development., • Ensure all documentation related to care plans, incident reports, risk assessments, and safeguarding are accurately maintained and up-to-date. Apply today

HR Manager | Romford | £65,000 | Hybrid Working | Professional Services Looking for an HR leadership role where you can influence, improve and genuinely make your mark? We're recruiting an experienced HR Manager to join a growing, multi-site financial services organisation employing more than 500 people across five locations. Reporting to the Head of HR, you'll lead and develop an established HR team of 5, including HR Business Partners and HR Administration. You'll work closely with senior leaders to turn the people strategy into meaningful action, helping the business strengthen its culture, develop its leaders and support continued growth. This is a broad and visible position for someone who enjoys combining strategic thinking with hands-on leadership. You'll have the opportunity to shape how the HR function operates, improve the employee experience and influence important commercial decisions. Why consider this opportunity? Lead and develop an established HR team. Work directly with senior leaders across the organisation. Influence the wider people strategy and future direction of HR. Take ownership of varied projects across change, talent, reward and engagement. Join a successful, growing business with a strong employee-focused culture. Benefit from hybrid working and an excellent overall package. The role You'll lead a responsive, commercially focused HR function that delivers a consistent and high-quality service across the Group. Your responsibilities will include: Leading, coaching and developing the HR team, creating a collaborative and high-performing function. Partnering with the Head of HR and senior leaders to develop and deliver the people strategy. Providing trusted advice on complex people matters and commercial decisions. Leading organisational change, restructures, consultations and transformation programmes. Managing complex employee relations matters and minimising employment-related risk. Developing leadership capability through coaching, guidance and practical support. Leading workforce planning, talent management, succession planning and organisational development. Driving employee engagement, wellbeing, inclusion and retention initiatives. Supporting the development of reward and remuneration, including benchmarking, pay reviews and benefits. Developing HR policies, procedures and people initiatives that support business objectives. Using HR systems, workforce data and management information to identify trends and improve decision-making. Overseeing recruitment, onboarding, employer brand and the employee value proposition. Leading HR projects and continuous improvement initiatives. Overseeing the Group's Health & Safety framework and supporting managers with their responsibilities across all locations. Deputising for the Head of HR and representing HR at leadership meetings when required. About you You may already be working as an HR Manager, or you could be an accomplished Senior HR Business Partner ready to take on broader team leadership and functional responsibility. You'll need: Proven experience in a senior generalist HR position. Previous experience managing, coaching and developing an HR team. Strong knowledge of UK employment law and HR best practice. Experience managing complex employee relations matters. A track record of supporting organisational change, restructures and consultation. Confidence partnering with and influencing senior stakeholders. Experience across talent, workforce planning, employee engagement and organisational development. An understanding of reward, salary benchmarking, pay reviews and benefits. Experience overseeing recruitment and talent acquisition activity. Confidence using HR systems and people data to support decisions. A practical understanding of workplace Health & Safety responsibilities and compliance - Essential CIPD Level 5 as a minimum Most importantly, you'll be a credible and approachable HR leader who can balance commercial priorities with the needs of employees. You'll be comfortable challenging constructively, introducing new ideas and taking ownership of delivery. If you're ready to step into an influential HR leadership role where you can develop a team, shape the people agenda and see the impact of your work, we'd love to hear from you. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Foster Care Associates (The FCA) Registered Manager - Fostering Salary: Up to £55,000 Contract: Full Time, Permanent Base Location: Ivybridge Covering Area: South West Benefits Company Car or £2,000 Car Allowance 30 days annual leave, rising to 35 days with length of service Bank Holidays Life Ass

Senior Care Assistant – Livingston, West Lothian.Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Your responsibilities may include:.Providing high-quality, person-centred care and supporting patients with personal care and daily living activities.Carrying out clinical

Support Worker (Learn Dis) REF: HSCP/.Salary: Grade 3 £27,992 - £28,610 �

For further information please contact Sarah Cooper, Area Business Support Manager e-mail:.

Care Assistant Job in Livingston, West Lothian (EH54).Full time and part time flexible shifts available.Newcross Healthcare is recruiting experienced Care Assistants in Livingston to provide high quality care in care homes and local community settings.You will support people with daily living, promo

As part of our ongoing service development, you will also have a role in supporting birth family members affected by fostering and adoption. Social Worker – (Fostering and Adoption). An exciting new opportunity has arisen within the Fostering and Adoption Service for two Social Workers.

A snapshot of your day:Takes overall responsibility for the team’s workload and service to members Monitors the team’s performance against Service Level Agreements and client deadlines Conducts regular one-to-one discussions for all team members and undertakes formal Personal Devel

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you becom

Production of accurate and economical drawings, schedules and quotationsSafety and well-being of all staff, customers and visitorsMaintenance and upkeep of all Company assets, property and services in conjunction with Facilities Manager. Production of accurate and economical drawings, schedules and

Requisition ID 66197Position Type FT PermanentWorkplace Arrangement About the roleWe have the opportunity for Production Team Leaderto join our Kerry Team in Coleraine, Co.This is a full-time, permanent position on 12-hour shifts, alternating between day and night shifts.Where will you work?In Ke

We are committed to fostering an environment where you can grow, make a meaningful impact, and thrive.

Job ID: JN-112025-6885678Posted: 2025-12-16Location: Dartford, England, GBSalary: 40000 - 55000/yearType: Full-timeCompany: Michael PageContact: Ryan LeggettJob function: AccountingSubsector: Financial AccountantSector: Financial ServicesWhere: DartfordContract type: PermanentConsultant name: Ryan L

Government security clearanceA full understanding of the Government & Safety environment and its drivers Sound understanding of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer re

Shift Pattern: 4 on 4 off days and nights Salary: up to 67,300 per annum depending on experience and skills Benefits include: profit related bonus, 6.Location: Brimsdown, North London Are you an Engineering Team Leader or Lead Engineer looking for a new challenge within a business you can tr

The successful candidate will assist Senior Planning Managers and will lead and support a team of planning officers, providing effective professional supervision, performance management and technical guidance to ensure the delivery of a timely and customer-focused service. If you would like to speak

Our new ERF in Tilbury, Essex, is currently under construction and we are looking for 5 Shift Team Leaders to join our team.This is a full-time role working 40 hours per week, initally Monday to Friday, but moving to a shift pattern when the plant becomes operational.The salary for this role is comp

Team Leadership: Provide leadership and guidance to a team of software developers, fostering a collaborative and productive work environment.

Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

Fujitsu UK is seeking a UK Head of Quantum to establish and lead a new UK quantum capability, reporting to the UK CTO within the Technology Group.This role will translate Fujitsu’s global quantum strength into market-ready services and client outcomes.You will build the team, governance, and deliv

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

Lead and develop a high‑performing team with diverse skillsets, fostering a collaborative and coherent research unit.

Lead and develop a high-performing team with diverse skillsets, fostering a collaborative and coherent research unit.

Team Leadership: Provide leadership and guidance to a team of software developers, fostering a collaborative and productive work environment.

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by co

Flexible - full-time, part-time, evenings, weekends.Brighton and surrounding areas.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind.We’re n

Shifts: Flexible, full time hours .Yes - full UK licence and access to your own vehicle.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind.We�

Closing date: Customer Team Leader.Location: Main Street , Broadford, IV49 9AE Pay: £14.Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shift

Childrens Residential Support Worker Thaxted, Dunmow Day or Night Shifts Available! £14.Full time, Permanent position Temp All Staffing are currently recruiting for Support Workers on behalf of our client based in Thaxted.You will be responsible for supporting young individuals with complex needs i

About The Role Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.Whatever stage youre at in your career, with us youll have an opportu

Female Support Worker BrightonDriver EssentialFull UK licence (21+ for insurance purposes)Pay Rate: £14.Shift Patterns: Days Flexible between 8am and 10pm.Hours: 16 hours per weekCalling allcinema-goers, music lovers,

Role Description Support Worker Make Every Day Matter! Location:Hedge End, Hampshire Hours:20 hours per week, please note there may occasions when you may work over 20 hours Salary: £13.Driving Licence:Manual UK licence required Visa Sponsorships:Not available Whats In It For You?<li&g

Engineering Team Leader Aylesbury £55,000 - £60,000 Bonus DAYS - Monday to Friday, 10:00am - 6:30pm Engineering Team Leader Lead People.An exciting opportunity has arisen for an ambitious Engineering Team Leader to join a growing manufacturing business investing heavily in its people, equipment an

The role Lead and shape NRWs software engineering and digital delivery capability, overseeing high-performing agile teams responsible for developing, supporting and continuously improving business-critical digital products and services.As Team Leader for Software Development, youll provide strategic

Cedar Lodge Care Home is a well established service in Taunton, Somerset, providing specialist dementia, palliative and respite care for up to 39 residents, alongside The Limes, a dedicated mental health community supporting a further 15 individuals.Set in a peaceful location, the home offers a welc

Location: Rownhams Manor, Southampton.Are you an experienced care professional with an NVQ Level 3 in Health & Social Care looking to take the next step in your career? At Crystal Care Collection, were passionate about creating exceptional homes where residents receive outstanding care and our x

JDR Recruitment are recruiting for a Warehouse Operative / FLT driver to join our client based in Middlewich CW10 This is a fantastic opportunity to our client who is growing business, this position is temporary to permanent Location: Middlewich CW10 Salary: £13.Hours of Work: Monday to Friday 8am

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something Extra Special, Every Day.Were seeking a Kitchen Assistant to help us achieve our goals.As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen

Reporting to the Operations Manager and working in a small team this is a fantastic opportunity to join a well-established company.

Our client is currently recruting experienced warehouse operartives to join their busy operation in Taunton.Monday to Friday) Dutes include loading / unloading.Stacking goods on to pallets along with general warehouse duties.There will be some heavy lifting involved and the goods can weigh upto 20kg