Engagement officer jobs in NorthwoodCreate job alerts

Housing and Resident Engagement OfficerWatford, HertfordshireFull-timeUp to £33,000~ + BenefitsAre you passionate about delivering excellent resident services and creating positive communities?Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their teamThis is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing servicesCoordinating resident engagement activities, meetings and forumsManaging complaints and compliments through to resolutionResponding to reports of anti-social behaviour and working towards effective outcomesSupporting tenancy management activity, including warnings and possession processesProducing resident communications, newsletters and engagement materialsWorking closely with care providers, local authorities and partner agenciesMaintaining accurate housing records and resident informationAnalysing resident feedback and performance data to identify service improvementsAbout you:Experience within supported housing or working with vulnerable tenantsKnowledge of housing legislation and tenancy lawWhat's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experienceDiverse role combining engagement, housing and community-focused responsibilitiesSupportive and collaborative working environmentCareer development opportunities within a growing organisationThis opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.If you are interested in working as Housing and Resident Liaison Officer, please click 'apply now.' For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.TPBN1_UKTJ

Customer Liaison Officer \n Location: Harrow \n Contract: Full-Time | Permanent \n Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm \n About Our Client \n Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. \n With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. \n Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. \n Overview of the Role \n As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. \n Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. \n Key Responsibilities \n\n • Provide consultation and support to residents before, during, and after works are completed.\n, • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle.\n, • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented.\n, • Maintain resident information securely in accordance with GDPR and data protection requirements.\n, • Respond promptly and professionally to resident enquiries, concerns, and complaints.\n, • Manage the resident engagement process in line with client and project requirements.\n, • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams.\n, • Organise and attend resident consultation events, information sessions, and one-to-one meetings.\n, • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required.\n, • Complete resident profiling to support effective project planning and communication.\n, • Coordinate access arrangements and schedule appointments with residents.\n, • Prepare and distribute resident communication packs for new projects.\n, • Support social value initiatives by identifying and participating in community engagement activities and local events.\n\n \n Skills & Experience \n Essential \n\n • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector.\n, • Full UK Driving Licence.\n, • GCSEs (or equivalent) including English and Maths.\n, • Excellent organisational skills with the ability to manage a varied workload.\n, • Strong customer service and communication skills.\n, • Good understanding of construction site health and safety practices.\n, • Ability to build positive relationships with residents and stakeholders at all levels.\n\n \n Desirable \n\n • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes.\n, • Knowledge of retrofit or decarbonisation projects.\n, • Experience supporting community engagement or social value initiatives.\n\n \n What's on Offer \n\n • Competitive salary with car allowance.\n, • Enhanced pension contributions.\n, • Healthcare cash plan.\n, • Enhanced maternity benefits.\n, • Employee Assistance Programme.\n, • Ongoing training and continuous professional development opportunities.\n, • Excellent career progression within a growing organisation.\n\n \n Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

OUTREACH ADMINISTRATION OFFICER(LUMINA REGISTRAR & PROGRAMME OFFICER)?? Permanent contract, full time, 40 hours per weekMonday to Friday, with flexibility to start late and work until 19.00 when online lessons are taking place and on occasional Saturdays to support special learning programmes.State School term time only, 39 weeks per year.?Background: Harrow School is situatedwithina beautiful site inHarrow on the Hill, north-west London, and is one of the best-known schools in the world, with around835boys studyingatHarrow.Lumina is aflagshipprogramme run by Harrow Schools Shaftesbury Enterpriseteamwhich is the driving force behind Harrows commitment to charity and community engagement, empowering positive change through meaningful partnerships and collaboration.Lumina is a transformative collaboration bringing together teachers from leading independent and state schools to deliver one-to-one online tutoring and mentoring for care-experienced young people. Lumina provides personalized online tuition and mentorship, fostering academic success, building self-esteem, and creating a network of support for vulnerable students at no cost to partner schools, young people, carers, or local authorities. You will join this friendly team at an exciting time of expansion, supporting big aspirations for national outreach. (Learn more at lumina.org.uk).The role:The Lumina Registrar & Programme Officer provides comprehensive administrative support, recruitment coordination, and digital engagement to enable the effective delivery and growth of the programme.Key duties include:Teacher Recruitment & Onboarding: Proactively engaging prospective volunteer teachers, running recruitment campaigns, guiding candidates through onboarding, and tracking safeguarding checks.Student Pairing & Attendance: Managing tutor/pupil schedules, matching tutors with care-experienced young people alongside Local Authorities, maintaining delivery registers, and executing prompt follow-ups within 24 hours on missed sessions.Digital Outreach & Social Media: Supporting Luminas social media presence by gathering impact stories, tutor spotlights, and student milestones in line with safeguarding guidelines.Event Logistics: Coordinating room bookings, catering, and on-site arrangements for in-person enrichment events and revision courses.The skills:This is an exceptional opportunity for a proactive self-starter with outstanding administrative skills who thrives on taking ownership of projects.You will bring:Accomplished written and verbal communication skills with an engaging, enthusiastic personality to build trust with teachers, local authorities, foster carers, and pupils.A strong background in administrative coordination within a busy office, juggling competing priorities with a keen eye for detail and data accuracy.Confidence or experience in volunteer recruitment, candidate onboarding, or generating creative social media content.A genuine passion for improving the lives of care-experienced young people, combined with emotional maturity, discretion, and strict adherence to safeguarding principles.The benefits include:free lunchfree parkingautomatic enrolment in theSchoolspension schemeuse of theSchoolssports facilities such as the swimming pool, gym, and running track.subsidised membership of the tennis, golf,anglingand social clubs.Applications will be processed as they are received and we may interview suitable candidates before the closing date;thereforeearly application isadvised.Equality,diversityand inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.TPBN1_UKTJ

The Royal Geographical Society (with the Institute of British Geographers) is seeking to appoint an Expeditions & Fieldwork Officer.Expeditions & Fieldwork Officer Department: Directors Office Responsible to: Expeditions & Fieldwork Manager Location: South Kensington, London SW7 Hours: Full Time. 35 hour working week Contract: Permanent Salary: £30,295 to £32,930 per annum depending on experience and qualifications.About Us:The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.About You and the Role:The Expeditions & Fieldwork Officer will join a specialised team at a time of transition and growth, helping to expand the Society's capacity to support expedition and fieldwork practitioners and reinforce its position as an international leader in geographical exploration.Drawing upon first-hand experience of expeditions or field research, the post holder will support the delivery of the Society's advice, information, training and outreach activities. They will act as a key point of contact for the exploration community, assisting with enquiries, maintaining specialist information resources and contributing to the development of practical guidance and publications.The role combines operational and administrative responsibilities with support for a wide range of public engagement activities. This includes producing the Society's monthly exploration community bulletin, helping to organise training for grant recipients, maintaining exploration directories and databases, creating digital resources, and supporting the delivery of events including the annual RGS Explore Weekend.The successful candidate will bring experience of expeditions or fieldwork together with strong communication, organisational and digital skills. Working as part of a small, collaborative team, they will help ensure the Society's support for modern geographical exploration remains rigorous, accessible and impactful as the community continues to grow.Salary and Benefits:This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £30,295 to £32,930 per annum depending on experience and qualifications. The post is based in Kensington, London.There are a range of benefits at the Society which include the following:Full time working week of 35-hours with core working hours between 10.00am-4.00pm.Flexible working arrangements are available with a mix of office based and home working.25 days annual leave per annum plus public bank holidays.Society closure between Christmas and New Year, in addition to the basic annual leave allowance.Pension scheme - 3% employee, 7.5% employer.Group Life Assurance at four-times basic annual salary.Free annual eye test.Free annual flu vaccination.Cycle to work scheme.Free 24-hour Employee Assistance helpline with available counselling supportApplications must be received by 9.30am on Monday 14 September. Interviews are planned to take place on Wednesday 30 September.Interested?If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.The Society aims to be an equal opportunities employer. We strongly encourage applicants from those traditionally underrepresented in the geographical discipline.Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.No agencies please.TPBN1_UKTJ

Partnerships ExecutiveLondon (office-based to support collaboration, with flexibility for some remote working once established)About UsFounded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end-of-life care for around 2,500 people every year, enabling each of them to make the very best of every moment.Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.We are now looking for a Partnerships Executive to join us on a permanent, part-time basis, working 15 hours per week across two or three days.Rewards and Benefits of Working at Trinity- Salary of £29,000 - £29,800 per annum pro rata- A generous 27 days annual leave (pro rata), increasing to 29 after five years and 33 days after 10 years, plus bank holidays- A pension scheme is offered with employer contributions of up to 7.5%- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum- Cycle to Work scheme and interest-free season ticket loans available- Free eyesight tests for DSE users and a contribution towards the cost of glasses- 25% store discount in Trinity shops- Life assurance cover- Lots of opportunities to attend exciting and high-profile events, e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party- Regular ballots for donated free tickets and prizes- Access to courses of free counsellingThis is a rewarding opportunity for a relationship-focused professional with experience in partnership support, account management, fundraising, customer service or stakeholder engagement to join our compassionate organisation.Youll have the chance to support people receiving specialist palliative and end-of-life care, ensuring that we can continue to deliver the services people need at potentially the most important time in their lives.Whats more, this part-time role offers a rare chance to combine purposeful work with flexibility, while becoming part of a historic hospice with a strong community presence and an ambitious approach to sustainable retail.So, if youre looking for a role where every relationship can help create more meaningful moments for others, read on and apply today.The RoleAs a Partnerships Executive, you will manage and grow relationships with corporate partners, ensuring they receive an outstanding experience and are inspired to deepen their support.Managing a portfolio of existing partners, you will act as their day-to-day contact and deliver a high-quality stewardship programme through regular communications, impact reporting, recognition and engagement.You will work closely with internal teams to co-ordinate partnership activities, including volunteering, employee engagement, stock donations, collaborations and retail activations.Additionally, you will:- Produce partnership updates, case studies and impact reports- Identify opportunities to increase the value of relationships- Maintain accurate CRM records and partnership plans- Support new partnership opportunities and eventsAbout YouTo be considered as a Partnerships Executive, you will need:- Experience in partnership support, account management, fundraising, customer service or stakeholder engagement- An understanding of partnership management, customer service, fundraising or account management- A proactive, collaborative and solution-focused approach- Excellent communication and relationship-building skills- Strong organisation and time management skills- Attention to detail and excellent administrative skills- The ability to coordinate multiple projects simultaneously- Confidence using Microsoft Office and CRM/database systems- The ability to analyse information and produce clear reports.The closing date for this role is 31st August 2026.Other organisations may call this role Corporate Partnerships Executive, Corporate Partnerships Officer, Partnerships Officer, Corporate Fundraising Executive, Corporate Fundraising Officer, Corporate Partnerships Fundraiser, or Partnerships Fundraiser.Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.We encourage and welcome applications from people of all backgrounds.So, if youre looking for a meaningful role as a Partnerships Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.TPBN1_UKTJ

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities • Provide consultation and support to residents before, during, and after works are completed., • Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle., • Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented., • Maintain resident information securely in accordance with GDPR and data protection requirements., • Respond promptly and professionally to resident enquiries, concerns, and complaints., • Manage the resident engagement process in line with client and project requirements., • Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams., • Organise and attend resident consultation events, information sessions, and one-to-one meetings., • Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required., • Complete resident profiling to support effective project planning and communication., • Coordinate access arrangements and schedule appointments with residents., • Prepare and distribute resident communication packs for new projects., • Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential • Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector., • Full UK Driving Licence., • GCSEs (or equivalent) including English and Maths., • Excellent organisational skills with the ability to manage a varied workload., • Strong customer service and communication skills., • Good understanding of construction site health and safety practices., • Ability to build positive relationships with residents and stakeholders at all levels. Desirable • Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes., • Knowledge of retrofit or decarbonisation projects., • Experience supporting community engagement or social value initiatives. What's on Offer • Competitive salary with car allowance., • Enhanced pension contributions., • Healthcare cash plan., • Enhanced maternity benefits., • Employee Assistance Programme., • Ongoing training and continuous professional development opportunities., • Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Senior Internal Communications Officer Harrow £250.00 per day PAYE + 28 days holiday (£65,000.00 per annum) Ongoing contract Hybrid Location: HA3 Role Reporting into the Head of Communications, you will be a key player in the Council’s Communications function Develop, implement and evaluate integrated communications strategies and solutions to promote and support Harrow’s services, policies and objectives, manage reputation, change behaviour and promote resident engagement. Uphold and promote the reputation of Harrow Council in traditional and digital media Advise senior officers, members, colleagues and external partners on a range of reputational and communications issues Work with senior officers and senior councillors, including the Leader and Portfolio Holders on public affairs and lobbying campaigns Contribute to the communications teams’ income generation targets Answer media enquiries in a timely fashion and effectively use the media to promote Council services, policies and objectives Play a key role in the production of high-quality promotional materials and Harrow’s main communications channels (internal and external) including the Harrow People magazine, MyHarrow enewsletter, social digital media, the website, intranet, yammer, and staff newsletter. Identify positive stories about the work of the council and its staff, through effective relationships across the Council and Members. Support/lead on the delivery of consultations corporately Act as the Council’s lead liaison with stakeholders’ communications teams Support the delivery of internal communications and staff engagement, reviewing staff feedback to assess the effectiveness of staff communications. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

HR Officer Hillingdon OR Slough based Full Time, Permanent Are you a passionate HR professional who thrives in a fast-paced environment and enjoys making a real impact? At Comfort Care Services, our people are at the heart of everything we do. We are looking for an experienced and proactive HR Officer to join our growing HR & Training team and play a key role in supporting managers, developing our workforce, and driving best practice across the organisation. This is an exciting opportunity for someone who enjoys building strong working relationships, managing employee relations matters, and helping leaders create high-performing teams. What You'll Be Doing Providing day-to-day HR advice and support to managers and employees Supporting employee relations cases and helping resolve workplace issues effectively and professionally Monitoring compliance, workforce data, and HR metrics to support operational performance Assisting managers with organisational design, workforce planning, and succession planning Supporting the development and retention of our people through best practice HR initiatives Drafting and reviewing HR documents, policies, and procedures in line with employment legislation and company policies What We're Looking For Essential • Experience in a HR Officer, HR Advisor, or HR Assistant role, • Experience handling employee relations matters, • Experience drafting HR policies, procedures, and employment documentation, • Strong communication and relationship-building skills, • Excellent organisational skills and attention to detail, • Strong IT skills including Microsoft Outlook, Word, Excel, and PowerPoint, • Ability to analyse data and produce meaningful insights Desirable • Full UK driving licence and access to a vehicle, or ability to travel to operational sites regularly CIPD qualification or HR degree, • Experience working in a fast-paced, multi-site environment About You You are: • Positive, resilient, and solutions-focused, • Confident engaging with managers and employees at all levels, • Able to work independently and collaboratively, • Flexible and adaptable to the needs of a growing organisation, • Passionate about people, compliance, and continuous improvement What's on Offer • Permanent, full-time role, • Monday to Friday working pattern, • Opportunity to influence and shape people practices across the business, • Career development and progression opportunities, • Supportive and collaborative working environment, • Rotational on-call duty (inclusive of weekends) to support business needs Join Our Team If you're looking for a rewarding HR role where you can genuinely contribute to organisational success and employee engagement, we'd love to hear from you. Apply today and become part of a team dedicated to supporting, developing, and empowering our people. Equality, Diversity & Inclusion Comfort Care Services is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Employment is subject to satisfactory pre-employment checks and the right to work in the UK. #HROfficer #HRAdvisor #HumanResources #HRJobs #PeopleManagement #EmployeeRelations #HRCompliance #EmployeeDevelopment #SocialCareJobs #CareSector #EqualityDiversityInclusion #JoinOurTeam #HiringNow

Housing Engagement Officer, Location: Hertfordshire Salary: £29000 - £33,200 dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents. This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions. The Role As Housing Engagement Officer, you'll work with the different service providers to ensure trusted relationships with residents through regular check-ins, meetings and forums, while coordinating engagement activity with internal teams and care/support providers. You'll manage resident communications, support the warnings and evictions process, respond to and record anti-social behaviour, and ensure complaints and compliments are resolved promptly and accurately. You'll also produce regular reporting on resident interactions and trends, including the annual Tenant Satisfaction Measures (TSM) survey. Key Responsibilities Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums Coordinate resident-focused support and engagement activity with internal teams and care/support providers Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy Keep the tenancy management system up to date with accurate tenant documentation and occupancy information Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed About You Experience of working within housing, with a good understanding of tenancy law and tenancy management Good understanding of the housing benefit system Understanding of housing standards, including health & safety and fire compliance within social housing Experience liaising and building relationships with external support servises Excellent interpersonal and communication skills, both verbal and written Strong conflict resolution and negotiation abilities Ability to engage with a diverse range of residents and stakeholders Good standard of education with good literacy, numeracy and IT skills Full UK driving licence Desirable A relevant housing qualification Experience working within a supported living environment or with vulnerable adults Familiarity with community development principles This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team. HR/People Officer Reference number: 369 Reports to: Director of People & Culture Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours) Contract: Permanent Salary: £32,000 - £34,000 per annum Working base: Watford (with occasional travel across Hertfordshire) We’re Hertfordshire Mind Network We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. About the role As HR/People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture As HR/People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way. Key Responsibilities include: Employee Lifecycle • Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving., • Advise line managers on recruitment; selection, interview and safer recruitment, • Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate. Systems, Data & Reporting • Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc), • Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting., • Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll., • Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated Employee Relations & Case Management • Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests., • Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed., • Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate. Projects & Continuous Improvement • Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements., • Support quality assurance processes in line with National Mind policies and ISO9001 standards., • Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director General Responsibilities • To support any member of the People and Culture team and to cover team absence as required., • Note taking for meetings as required, • Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health., • Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement., • Maintain strict confidentiality at all times., • Undertake any other reasonable duties as required by the Senior Leadership Team. Benefits • Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)., • Birthday leave day., • Cash plan health cover (after 6 months employment)., • Eligibility for blue light card., • Employee Assistance Programme., • Ongoing training relevant to your role. Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 2nd September 2026 Interviews to be held on a rolling basis. We will close the advert prior to this date if we receive sufficient applications. N.B. Please quote reference number 369 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please

Education Programme Lead - QTS Required (Named QTS Lead) Contract Type: Full-Time, Permanent Location: Hybrid / London Start Date: August Salary: £40,000 Are you a QTS-qualified teacher with strong experience supporting pupils with SEND, SEMH or complex barriers to learning? Are you ready to step away from a traditional classroom role and use your teaching expertise to design, oversee and improve bespoke education programmes for vulnerable learners? This is a brilliant opportunity for an experienced teacher, SENCO, inclusion lead, alternative provision specialist or education programme lead who wants to make a real difference to children and young people who need education to look a little different. A growing education organisation is looking for a Named QTS Lead to join its Education Delivery team. The organisation provides 1:1 tuition and mentoring for children and young people who are temporarily outside mainstream education, at risk of disengagement, or in need of specialist support to access learning. This is not a standard teaching role. You will not be delivering lessons every day. Instead, you will be the named education professional responsible for overseeing each learner’s programme from referral through to exit, making sure provision is carefully planned, professionally managed and genuinely responsive to the learner’s needs. About the Role As a Named QTS Lead, you will hold a varied caseload of learners, many of whom may have SEND, SEMH, social care involvement, complex needs or disrupted educational histories. You will assess referrals, review available information, speak with families and professionals, and help design bespoke education programmes that meet each learner’s needs. This may include thinking about hours, tutor profile, learning environment, risk, engagement, reintegration and next steps. You will act as the education lead for each learner, maintaining strong relationships with families, commissioners, tutors, mentors and wider professional networks. You will attend and contribute to meetings such as TACs, CINs, Annual Reviews, EHCP reviews and other multi-agency discussions where appropriate. You will also support and guide tutors and mentors, reviewing progress, moderating reports and making sure programmes remain purposeful, safe and focused on outcomes. What You’ll Be Doing You will assess new learner referrals and identify key needs, risks, strengths and barriers to learning. You will design bespoke education programme structures, including recommendations around hours, tutor/mentor profile, learning approach, venue and risk mitigation. You will oversee learner progress, engagement, reporting and reintegration planning. You will work closely with tutors and mentors, offering guidance, feedback and professional support. You will build positive, professional relationships with parents, carers, commissioners, schools, local authorities and external professionals. You will attend and contribute to multi-agency meetings as the named education professional. You will manage difficult conversations calmly and professionally, always keeping the learner’s best interests at the centre. You will ensure safeguarding concerns are acted on promptly and escalated correctly. You will keep accurate records, monitor programme documentation and ensure information is up to date across systems. Who This Role Would Suit This role would suit someone who has worked as a: Qualified Teacher SENCO or Assistant SENCO Inclusion Lead Alternative Provision Teacher SEND Teacher SEMH Teacher Pastoral or Behaviour Lead Education Programme Lead Virtual School / LA Education Officer Tutor Provision LeadYou may currently be working in a school, alternative provision, SEND setting, tuition service, local authority education team or specialist education organisation. The most important thing is that you have QTS, strong professional judgement, excellent communication skills and a genuine commitment to improving outcomes for vulnerable learners. What We’re Looking For You must have Qualified Teacher Status. You will have experience working with children or young people with SEND, SEMH, complex needs, social care involvement or barriers to accessing education. You will be confident assessing learner needs, planning support and adapting provision when circumstances change. You will be able to build strong relationships with families, commissioners, educators and wider professional networks. You will be calm, professional and confident when managing difficult conversations. You will have strong safeguarding awareness and be willing to act as a Deputy Designated Safeguarding Lead, with training provided. You will be highly organised and able to manage a large, varied caseload independently. You will be comfortable working with documentation, learner records, reports, risk assessments and programme information. Above all, you will care deeply about helping children and young people access education in a way that works for them. Why Apply? This is a role with real purpose. You will be joining a growing, values-led education organisation that works with some of the most vulnerable young people in the country. You will have the chance to use your teaching expertise in a different way, shaping provision, guiding tutors, supporting families and helping learners move towards positive next steps. If you are a QTS-qualified education professional who is passionate about SEND, inclusion and alternative pathways into learning, this could be an excellent next step. Apply today If this sounds like the right role for you, please send your CV to Billy @ Create Education and we will be in touch to discuss the opportunity in more detail. Create Education and our partners are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to relevant safeguarding checks, including an enhanced DBS check, references and right to work checks. We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications

Customer Liaison Officer Location: Harrow Contract: Full-Time | Permanent Hours: Monday to Thursday: 8:00am – 5:00pm | Friday: 8:00am – 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic

Assistant Director of People Watford Salary: £80,000 - £90,000 Permanent 37 hours per week The Vacancy We are looking for a leader who is excited by change and motivated by the opportunity to shape the future of workforce experience across our organisation. Chime Housing is a Community Gateway housing association with over 13,500 homes across Hertfordshire and the surrounding areas. Our core focus is on providing good-quality places to live for lower-income households, and most of our homes are for social and affordable rent. We were formed in June 2026 through the merger of Thrive homes and Watford Community Housing, two well-respected housing associations with shared values, ideas and geography. As a Community Gateway, we’re committed to putting our residents at the heart of everything we do. As well as working closely with residents to make sure, we’re delivering excellent services; we encourage them to become members so they can vote and make decisions which help to shape what we do. Introduction to the role This newly formed role will take responsibility for all People and HR matters across the organisation. As a member of the Leadership Team, you will help us to achieve our strategic aims and objectives by actively contributing to corporate decision-making, policy formulation and business development. You’ll ensure that robust controls are effectively operated across performance management and employee relations while embedding a culture of wellbeing, support and development. Role purpose Reporting to the Chief People & Governance Officer, you will lead a Human Resources team of 10 people, bringing together two teams from legacy organisations, to provide a harmonised and comprehensive service for the entire employee lifecycle. To support engagement and retention, you will form a strong relationship with our Colleague Forum to deliver a competitive colleague reward offer that is externally benchmarked and regularly communicated to new and existing employees. You will support the Group in achieving its corporate diversity and inclusion initiatives, and work with all areas of the business to champion inclusivity and equality. To ensure the standard of the HR service is measured, you will gather and monitor relevant feedback and performance indicators, reporting to key parties and taking remedial action as necessary. What’s the role? Key Accountabilities: • Providing strong strategic and operational leadership and direction to ensure effective and efficient delivery of the full range of services within HR; including business partnering, talent management, organisational development and reward management, • Delivering workplace wellbeing, equity, and staff engagement initiatives, • Leading on structural transformation, workforce planning, and employment policy implementation, • Leading, monitoring and delivering complex projects on time within budget, whilst achieving stated outcomes, • Driving continuous improvement and innovation in HR practices, to influence positive change from all aspects of the employee journey, • Proactively lead and provide solutions to workforce challenges, in accordance with the organisation's strategic aims and objectives What are we looking for? Essential: • CIPD Accreditation (Level 7), • In-depth knowledge of employment legislation including TUPE, • Experience of influencing at a senior level, • Able to think and act independently, • Expertise in workforce equality, employee engagement, and organisational change, • A passion for creating inclusive workplaces where everyone can belong and succeed, • Excellent communication, reporting and stakeholder management skills., • Strong analytical capability, both in budget management and when using data to drive insight and improvement, • Energy and enthusiasm for change, including the opportunity created by merger, • Strong empathy and sensitivity to the needs and experience of both individuals and groups What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 16 August 2026 Virtual interview: 21 August 2026 In-person interview: 27 August 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

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