Trabajos direct line group en CoventryCrear alertas

OverviewAs Solus and Direct Line Auto Services come together as one team, we are growing our capability to support increased volumes and a wider range of services. The Vehicle Recovery and Movement Lead is a key role that provides first line leadership across our recovery and transportation operations, making sure our vehicles, drivers and processes run safely, efficiently and in line with legislation.You will shape how we manage vehicle recovery and movement across multiple sites, develop best practice, and drive improvements that help us continue delivering great service to our customers.ResponsibilitiesLead, coach and support a dispersed team, creating a positive culture and high standards across day-to-day operationsWork with the Mobility and Insurance Manager to design, implement and monitor efficient systems for vehicle recovery and transportationManage risk by delivering robust driver and vehicle audits and ensuring up-to-date compliance with all legislative requirementsPlan and oversee maintenance schedules to minimise downtime of recovery vehiclesBuild effective relationships with operational stakeholders to support pricing, service quality and continuous improvementMaintain a central register of contracts, pricing and related documentsEnsure all policies, procedures and procurement practices are followedSupport wider business projects and collaboration across functionsQualificationsExperience in multi-site vehicle recovery or transportation operationsStrong organisational and influencing skillsAbility to lead teams remotely and on siteClear communication skills, both written and verbalConfidence in identifying risks and making sound operational decisionsAnalytical and problem-solving skillsFlexibility to travel to different locations as neededWho are Solus?Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.Why Join Solus?We have so much to offer when it comes to being a Solus colleague:Competitive salary based on location, skills, experience, and qualifications.Bonus opportunity tied to your performance and the overall success of Solus.Company pension scheme with employer contributions.33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.Save money with up to 40% discount on Aviva products and other retailer discounts.Share in Aviva's success through the Aviva Save As You Earn scheme.Supportive policies including parental and carer's leave.Wellbeing focus with tools like Group Income Protection and 24/7 GP access.At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.Ready to join us? Apply online today, and our team will be in touch within 14 days.TPBN1_UKTJ

Job Title: Archive Officer / Driver Location: Coventry, CV6 Contract Length: 3 Months (Possibility of extension) Payrate: £12.90 per hour via PAYE (Overtime at x1.5 hours.) Working Arrangement: Fully Onsite JOB PURPOSE To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive. You will also make collections from clients and attend solicitor's offices to collect boxes of documents which are returned to Coventry. KEY RESPONSIBILITIES Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures Receive, assess and acknowledge incoming documentation and direct appropriately Log incoming post onto our in-house database and create physical files Link incoming documents to existing applications and update records Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents. Determine ownership of files and documents and the authority needed for the release To sift files and redact documents prior to release. Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why Taking responsibility for chasing information and keeping clients updated. Support the intervention process Drive a van Attend third party sites to collect/deliver files As directed assist with loading and unloading of incoming and outgoing boxes and files Ensure any mechanical handling equipment is operated safely and securely Maintain accurate records and logbooks as per instructions Sort files and maintain accurate filing systems in line with agreed processes Ensure all aspects of confidentiality are strictly observed Ability to comply with Health & Safety instructions and guidance Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs. Ensure all responsibilities to be carried out in line with local and company guidelines KEY SKILLS & QUALIFICATIONS GCSE Maths and English Full Driving Licence - Willingness to Travel Good knowledge of MS office and a working knowledge of general IT systems Excellent communication skills both oral and written with the ability to communicate at all levels Excellent customer service skills - the ability to effectively communicate clearly with demanding customers Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach Excellent organisational skills, ability to prioritise work and multi-task Ability to work to tight deadlines Ability to follow processes and procedures Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed Ability to work as part of a team Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements Experience of manual handling Ability to identify risks and apply health and safety procedures Flexibility with hours - may be required to work overtime Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

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