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Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Executive Associate to the CEO & Strategic Communications \n Head Office | European Travel | Full Time \n \n Want a front-row seat to how a leading hotel group is run? \n \n It's an opportunity for a bright, commercially minded graduate or early-career professional to work directly alongside our CEO and Strategic Communications team, gaining exposure to high-level decision-making, business strategy, communications, operations, and leadership across a growing European hotel portfolio. \n \n You'll be trusted with real responsibility from day one. From supporting board-level meetings and analysing business performance to shaping strategic communications and driving projects forward, you'll become an integral part of how our business operates. \n \n If you're naturally curious, highly organised, comfortable with technology and AI, and excited by the idea of learning directly from senior leaders, we'd love to hear from you. \n \n What You'll Be Doing \n Be the CEO's Trusted Right Hand \n\n • Manage a fast-moving diary, travel arrangements, meetings and priorities.\n, • Coordinate leadership meetings, site visits and events across Europe.\n, • Ensure actions are followed through and delivered.\n\n \n Turn Information into Insight \n\n • Analyse business performance data and market trends.\n, • Support the creation of board packs, reports and presentations.\n, • Research new opportunities and provide recommendations.\n\n \n Shape Business Communications \n\n • Draft CEO briefings, key messages and leadership communications.\n, • Create compelling presentations for investors, boards and stakeholders.\n, • Work closely with our Strategic Communications team on business-wide initiatives.\n\n \n Drive Projects Forward \n\n • Track strategic projects across Operations, Finance, People & Development and Communications.\n, • Champion the use of AI and digital tools to improve efficiency and decision-making.\n, • Keep multiple workstreams moving while maintaining exceptional attention to detail.\n\n \n What You'll Bring \n\n • Degree educated, ideally in Business, Finance, Economics, Communications or a related field.\n, • Strong analytical and communication skills.\n, • Confidence working with data, reports, PowerPoint and modern digital tools.\n, • A genuine interest in AI and emerging technologies.\n, • Excellent organisation and project coordination abilities.\n, • Professionalism, discretion and sound judgement.\n, • A proactive mindset with the confidence to engage senior stakeholders.\n, • Experience within hospitality is helpful but not essential.\n\n \n Why Join Us? \n\n • Work directly with the CEO of a leading European hotel group.\n, • Gain exposure to board-level strategy, communications and business operations.\n, • Travel to hotels across Europe.\n, • Shape how we use AI and technology within the business.\n, • Develop skills that can lead to future careers in strategy, communications, operations or general management.\n, • Join a collaborative, ambitious and high-performing team.\n

Job Family Group: Marketing GroupJob Description: About the roleAs Customer Marketing Lead, you will be a critical part of the Comms Planning, Channel & Execution sub-team within the M&C Marketing Network of Excellence. You will help turn M&C customer, commercial and brand priorities into clear, customer-led and scalable marketing activity that priority markets can adapt and complete with greater consistency, speed and impact.You will lead defined customer marketing workstreams across campaign planning, trade-driving activation, CRM and lifecycle content, customer-facing channel guidance and toolkit development. Working with priority markets, the Hub and specialist teams, you will translate customer insight, market needs and performance learning into clear propositions, messaging hierarchies, briefs, content guidance and market-ready toolkits.The role is both customer-led and commercially focused. Success means improving the quality, consistency and effectiveness of M&C marketing activity while supporting outcomes such as MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth. You will use independent judgement, operational knowledge and a continuous improvement mentality to simplify delivery, reduce duplication and help markets activate stronger customer marketing, faster.Role ResponsibilitiesCustomer marketing strategy and planningLead defined customer marketing workstreams that translate M&C priorities, customer insight and local market annual plans into clear campaign plans, propositions, messaging hierarchies and activation guidance.Develop customer-led campaign plans that support priority customer moments, long-term CX strategy, integrated annual plans and pan-M&C priorities.Supply to annual and quarterly planning by providing customer, market and performance insight, with clear recommendations on where to focus, scale, test or improve.Support the maintenance of the marketing calendar and messaging hierarchy, ensuring customer-facing activity is joined up, prioritised and aligned to business objectives.Campaign, toolkit and activation deliveryDevelop global campaign and toolkit outputs for agreed markets, from brief and strategy development through to execution guidance, toolkit creation and offshore hub handover.Lead agreed trade-driving and customer activation workstreams, including the Trade Driving System (TDS), seasonal toolkits, CRM and lifecycle content, and related customer-facing channel activation where relevant.Create clear, practical and reusable outputs that help markets complete activity consistently while adapting for local customer needs and commercial priorities.Support the development of market-ready materials, including content guidance, channel assets, activation templates, messaging frameworks and production guidance.Customer insight, propositions and content guidanceTranslate customer insight, market needs and business priorities into clear customer propositions, messaging hierarchies, briefs and content guidance.Use customer behaviour, performance data and channel learning to shape recommendations that improve relevance, loyalty, retention and measurable customer engagement.Apply strong creative judgement to help ensure customer-facing communications are clear, distinctive, brand-consistent and effective by channel.Work with specialist teams to ensure customer marketing activity is informed by the right insight, evidence and performance learning.Performance, optimisation and effectivenessGuide performance tracking and test-and-learn approaches for assigned campaigns and toolkits, including optimisation opportunities such as A/B testing where relevant.Work with the Hub, markets and specialist teams to identify what is working, what needs to improve and what should be scaled, adapted or stopped.Help improve customer-facing channel performance by maintaining quality, technical and creative standards, supporting compliance and embedding learning into future activity.Connect marketing activity to commercial outcomes, including MROI, brand health, volume, profitability, CLV, loyalty engagement, registration and opt-in growth.Market, Offshore hub and customer partnershipPartner with markets to understand local requirements, market opportunities and execution needs.Co-create outputs with markets, creative agencies and specialist internal functions so that customer marketing activity is locally relevant, globally consistent and practical to complete.Provide clear briefs, feedback and guidance to the Hub and agency partners, helping to ensure outputs meet the agreed customer, commercial, brand and channel objectives.Communicate progress, risks, requests and opportunities clearly to relevant partners, bringing up issues early with a recommended point of view.Standards, reuse and ways of workingFind opportunities to reduce duplication, increase reuse and make customer marketing delivery simpler, faster and more effective.Role models strong delivery ownership by handling dependencies, tracking progress and maintaining a clear view of risks, decisions and next steps.What you will need to be successfulConfirmed relevant marketing experience, ideally including customer marketing, campaign development, trade-driving activation, CRM/lifecycle communications or customer-facing channel marketing.Experience developing integrated campaigns, toolkits, content guidance, CRM/lifecycle content, channel assets or activation materials that can be adapted across markets.Strong customer and commercial judgement, with the ability to connect customer needs, market context, brand priorities and business outcomes.Ability to translate customer insight, campaign performance data and channel metrics into clear briefs, recommendations and marketing actions.Strong creative judgement, with the ability to judge what good looks like by channel and provide clear, constructive guidance to markets, the Hub and agency partners.Good understanding of the marketing and channel mix, including owned channels, CRM, digital, paid social, OOH, POS and PR.Strong project management and delivery ownership, including the ability to handle multiple workstreams, track dependencies, surface risks early and maintain quality standards.Strong partner management and communication skills, with experience working collaboratively across markets, agencies, the Hub and specialist teams.Confidence using independent judgement within agreed processes, including seeing opportunities to simplify ways of working, improve reuse and raise execution standards.Customer-first and commercially minded approach, with the ability to balance customer relevance, brand consistency, channel effectiveness and measurable business impact.Why Join Us?At BP, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Reinvent your career as you help our business meet the challenges of the future.Apply now!Travel Requirement:Negligible travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is a hybrid of office/remote workingSkills:Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans.Future Location Notice: This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time.Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.SummaryLocation: United Kingdom - SunburyType: Full time

• Digital Health Networks & Stakeholder Engagement Manager, • £55,000–£60,000 basic + £5,000–£8,000 performance bonus, • Hammersmith | Hybrid – 3 days in the office, 2 from home, • One direct report We’re looking for an experienced relationship and engagement professional to help grow an established network of senior NHS digital-health leaders. This is a newly created, hands-on role covering a major annual digital-health event, its year-round professional networks and an established digital news channel. Your initial priority will be to build relationships across the NHS digital-health community—including CCIOs, CIOs, CNIOs and CEOs—and turn that engagement into active participation across the annual event, specialist network meetings, webinars and other year-round activities. This isn’t a traditional sales role, but it is proactive, commercial and accountable. You’ll need to be comfortable initiating senior conversations, developing relationships and delivering measurable growth in engagement and event registrations. The role will include: • Mapping and engaging senior digital-health leaders across the NHS, • Building trusted, long-term relationships with key NHS and government stakeholders, • Growing and developing the year-round professional networks, • Driving registrations and senior NHS attendance for the flagship annual event, • Arranging regular meetings and activities for the different network groups, • Identifying relevant speakers, topics and opportunities for collaboration, • Working closely with marketing on targeted communications and audience growth, • Supporting sponsor deliverables and wider commercial objectives, • Helping shape the future development of the Networks division, • Managing one team member who will support the administration of the networks, • Monitoring engagement, registrations and other agreed KPIs We’re interested in people from either of two backgrounds: • Someone with existing relationships across the NHS, government or digital-health community or • Someone with strong healthcare events, professional networks, community engagement or audience-development experience who understands the market and can build those relationships You’ll need to: • Be confident approaching and communicating with senior stakeholders, • Have experience growing a professional network, community or event audience, • Demonstrate measurable results across engagement, participation or registrations, • Combine excellent relationship-building skills with pace, persistence and commercial awareness, • Be comfortable using CRM data to organise outreach and monitor progress, • Work independently while collaborating across events, content, marketing and commercial teams, • Have experience managing or supporting the development of another team member Existing NHS relationships would be a strong advantage, but they are not essential if you bring relevant healthcare market knowledge and the drive to build them. We’ll be reviewing every application carefully and will contact candidates whose experience most closely matches the role. Good luck!

Track webinar registrations and support pre- and post-event communications. An exciting opportunity for a Junior Digital Marketing Executive to join a growing marketing team, supporting the development and execution of digital campaigns across website and social channels.

Senior Embedded Software Engineer needed to design, implement, and test firmware.Experience with C, digital electronics, and wireless communications is required.

Operations Administrator Salary: £32,000 - £37,000 Based in Park Royal Office-Based Role - 9 am - 5.30 pm A well-established communications company based in Park Royal are looking for a Compliance and Operations Administrator to join our busy team. This role will focus heavily on compliance management and ISO accreditations, while assisting with day to day operational support. Looking for someone highly organised, process-driven, and detail-focused, with the ability to take initiative and work effectively as part of a team. Responsibilities: Support the Operations Supervisor with company accreditations and management systems, including Quality, Environmental, Health & Safety, Cyber Essentials, Information Security, and Business Continuity. Assist with audits, carry out compliance checks, investigate quality issues, and ensure procedures are followed. Manage key ISO activities, including Carbon Footprint reporting (ISO 14064) and Business Continuity (ISO 22301). Complete monthly Health & Safety inspections and maintain COSHH compliance. Maintain accurate company documentation and records, including insurance, training, and property compliance certificates. Oversee property and facilities maintenance, liaising with contractors and sourcing quotes. Manage new starter and leaver processes, including IT setup, PPE, checks, and inductions. Process leave requests and prepare reports for the Operations Director. Provide administrative, IT, and systems support, including digital forms and telephony. Maintain company vehicle records, servicing, MOTs, and compliance databases. Support operational projects and provide cover for the Purchasing team when required Experience Required: Proven experience in administration with exposure to compliance or quality processes Knowledge of ISO standards Ability to prioritise work and meet deadlines Excellent attention to detail and process/procedure driven Experience with ISO/NQA accreditations - desirableBenefits: Holiday 21 days + BH (closed at Christmas hols to be taken during this). Holiday increase over the length of service Pension scheme Medicare Parking available Opportunity to progress in timeIf you're compliance-driven, detail-oriented and confident in ISO processes with an easy commute to Park Royal, apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Location: Hybrid / Ealing (113 Uxbridge Road, Ealing, W5 5TL) DBS Level: Basic DBS About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview Strengthen the People Support team's capability to deliver consistent, high-quality advice to managers, bridging the gap between transactional support and People Adviser services. Design and implement scalable guidance, knowledge frameworks and self-service tools to enable the team to confidently handle more complex (non-ER) queries and support informed manager decision-making. Drawing on significant experience providing Tier 1 and Tier 2 HR advice, the postholder will translate policies, procedures and employment legislation into practical guidance, knowledge resources and self-service solutions that improve manager capability and support consistent advice delivery. This role is critical in evolving the People Support function into a more advisory, insight-led service, improving the manager experience while reducing unnecessary escalation to the Business Partnering team through increased first and second-line resolution capability. Key responsibilities • Strengthen the People Support team’s capability to deliver consistent, high-quality advice, acting as an escalation point for complex queries and supporting a clear advice model with defined service boundaries and escalation pathways., • Develop and maintain accessible guidance and tools (e.g. SOPs, templates, decision trees, manager toolkits, knowledge articles and workflow guidance), translating policies into practical, up-to-date resources aligned with legislation and organisational practice, while creating digital knowledge content and AI-ready resources to support self-service channels and improve access to HR guidance in conjunction with IT team., • Ensure consistent, high-quality advice delivery through quality standards, QA activity and use of data insights to identify risks, capability gaps and opportunities for improvement., • Build team capability through training, coaching and targeted development to enhance confidence and expertise., • Enable manager self-service by developing effective tools and guidance, promoting digital solutions (e.g. Copilot, ServiceNow) and reducing reliance on manual support. Continuously improve self-service resources to ensure managers can easily access accurate HR guidance, processes and documentation., • Collaborate with Business Partners and People Services to align on policy interpretation and provide feedback to drive continuous improvement., • Ensure governance, risk and compliance by aligning advice with policy and legislation, supporting early escalation of risks, and maintaining robust documentation and audit readiness., • Partner with Digital, Internal Communications and People teams to improve how HR information is structured, accessed and consumed through self-service and AI-enabled solutions, supporting the implementation and continuous improvement of digital HR tools, including Copilot-enabled and AI-driven resources. About you • CIPD Level 5 (or equivalent experience), • Significant experience providing Tier 1 and Tier 2 HR advice to managers and employees within a shared services, advisory, operations or business partnering environment., • Experience supporting digital transformation, service improvement or process redesign initiatives within an HR or People function., • Strong working knowledge of People policies, procedures and UK employment legislation, with demonstrable experience applying these in a Tier 1 and Tier 2 HR advisory environment., • Experience of coaching, training or upskilling colleagues to build capability, • Strong communication skills, with the ability to simplify complex information for different audiences, • Ability to review query trends or data to identify risks and improvement opportunities, • Experience designing, developing and maintaining HR knowledge content and guidance frameworks, including SOPs, knowledge articles, decision trees, manager guidance and self-service resources., • Strong understanding of employment legislation, policy application and risk management within a non-complex employee relations and advisory environment., • Experience implementing, enhancing or administering digital HR solutions, knowledge management systems or self-service tools (e.g. ServiceNow, SAP SuccessFactors, Microsoft Copilot or equivalent technologies). Desirable • CIPD Level 7 (or working towards), • Experience of working in a high-volume, service-led People/HR environment, • Experience of quality assurance, audit, or service improvement within a People/HR function, • Experience developing AI-enabled knowledge content, chatbot solutions or Copilot-based self-service resources., • Experience working closely with HR Business Partners to develop manager capability and reduce escalation of routine advisory queries., • Experience of developing or managing HR knowledge bases, intranet content, service portals or manager self-service platforms. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers

Communications Manager £44-57k Depending on experience + Benefits London/Remote VR/10580 This is an exciting, brand new opportunity working for a well-established, growing organisation who are at the heart of making a positive impact across the country. As their new Communications Manager, you will be responsible for creating and delivering high-quality content that showcases the organisation’s expertise, insight and impact This is a hands-on role ideally suited to an exceptional writer, editor and storyteller. You will own the organisation's content pipeline and editorial calendar, working closely across the organisation to create compelling thought leadership, case studies, reports, digital content and campaign assets that strengthen its reputation, support marketing activity and raise their profile Your role will involve: • Owning the organisation's editorial calendar and content pipeline, • Creating engaging content across websites, social media, publications, newsletters, videos and other digital and print channels, • Developing thought leadership articles, case studies, client success stories and reports, • Working closely with stakeholders to translate complex policy, technical and commercial information into clear, engaging content, • Leading the content element of integrated marketing campaigns that support brand awareness, stakeholder engagement and business development, • Producing media content including press releases, commentary, opinion pieces, stakeholder briefings and key messaging, • Ensuring consistency of tone of voice, editorial quality and brand standards across all external communications, • Managing relationships with designers, videographers, copywriters and other external creative suppliers, • Monitoring content performance and audience engagement You will be the ideal candidate due to your: • Significant, demonstrable experience creating high-quality content across digital, social media, web and print channels, • Outstanding writing, editing and storytelling skills, • Experience developing content strategies, editorial calendars and multi-channel campaigns, • Experience of media relations, • Proven ability to translate complex technical or policy information into engaging content, • Experience producing thought leadership, reports, case studies and campaign content, • Strong stakeholder management skills, with confidence working alongside senior leaders and subject matter experts, • Experience using CMS platforms, social media management tools, analytics and SEO best practice, • Excellent organisational skills with the ability to manage multiple priorities and deadlines, • Experience managing suppliers and/or agencies This is a great chance to join a fun, supportive team within a growing, ambitious organisation with a hugely positive impact. Please apply now if this sounds like the role for you

Interim Events & Communications Manager (6 months) £40-45k Depending on experience London/Remote VR/10579 This is an exciting, brand-new opportunity working for a well-established, growing organisation who are at the heart of making a positive impact across the country. As their interim Events & Communications Manager, you will support the organisation in delivering their marketing and events programme during a critically busy time This is a senior, hands-on role where you will act as the central coordination point across communications and events, bringing structure, consistency, and strategic oversight to a busy and varied programme. Your skills within strategic planning and practical delivery, including on-the-ground support at events and direct content creation will be invaluable within this six-month contract Your role will involve: • Leading integrated communications and marketing activities, • Taking ownership of the organisation’s events programme, • Ensuring a clear, consistent brand identity, • Growing organisational profile, stakeholder engagement, and impact, • Campaign delivery and content oversight, • Events programme leadership, • Event planning and delivery, both in person and digitally, • Content, messaging and event integration, • Digital and brand management, • Resource management, • Planning coordination and process improvement, • Monitoring, evaluation and continuous improvement You will be the ideal candidate due to your: • Proven experience in a senior communications, marketing, or events role, • Experience delivering end-to-end events programmes and high-quality in-person events, • Strong background in marketing, • Excellent written and verbal communication skills, • Experience managing campaigns, content pipelines, and editorial planning, • Strong understanding of digital platforms (CMS, CRM, social media, analytics tools), • Knowledge of branding and design tools (e.g. Canva, Adobe, SharePoint), • Experience working with senior stakeholders and external partners, • Highly organised, self-starter, able to manage multiple priorities, • Experience managing suppliers, • Ability to operate in environments with high-profile public sector audiences This is a great chance to join a fun, supportive team within a growing, ambitious organisation with a hugely positive impact. Please apply now if this sounds like the role for you

Digital Marketing Manager - National Charity Full time. Permanent Salary: £45,000 to £47,000 per annum Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility. About the role Missing People’s award-winning Marketing & Communications Team is known for punching above its weight. You will play a key role in leading our digital marketing communications activity, helping to develop integrated marketing strategies that align with the organisation’s strategic goals, grow brand awareness, drive people down the marketing funnel and create engaging audience-led content across all channels, that ensure strong growth and retention of our service users and supporters. You will have a huge impact on missing people and their loved ones, creating awareness of our multiple services for children, young people, adults and their families. Your strategy will bring a growing number of people to engage with the cause and develop our websites as a ‘one stop shop’ for information, support and giving. We have a wide range of audiences for our digital marketing including missing people, the police, professionals, supporters and families. You will have the opportunity to collaborate with outstanding external agencies on innovative campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. You will use your experience running digital campaigns, managing websites, creating engaging content and delivering analytical reports, to support teams across the charity with their communications and marketing needs. About you You will need: Significant experience of managing and leading digital growth, such as retention and acquisition, working across a range of digital disciplines e.g. web, mobile, social media, email campaigns, SEO, Paid Ads; Significant experience of management of websites, SEO and content programmes; Experience of developing marketing strategies, plans and budget setting and maangement; Experience of confidently and collaboratively managing a range of internal colleagues and external contacts and stakeholders; Experience of line management. Developing effective customer journeys and optimisation of key marketing channels to increase conversion and improve customer experience Managing social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube) and developing engaging content; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues and other stakeholders; Exceptional ability to create and tailor content to different audiences and platforms with an understanding of optimising content; Excellent analytical skills to allow test and learn approach and ability to interpret and apply analytics and audience insight; Legal right to work in the UK. What you will get in return You will have the opportunity to collaborate with outstanding external agencies on innovative digital campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. You will find plenty of scope for further personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager. 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