Office Administrator
2 days ago
Hemel Hempstead
JOVELA is a fast-growing eCommerce business specialising in the distribution of high-quality consumer products online. We operate several brands across a wide range of product categories and selling platforms. We’re a motivated, hard-working team with a drive for success, and we’re looking for a highly organised and proactive Office Administrator to help keep our day-to-day operations running smoothly. Key Responsibilities Office Administration • Manage day-to-day office administration and general office emails., • Answer incoming calls and handle post and correspondence., • Order and manage office and warehouse consumables., • Maintain organised company and building records, documents and filing systems., • Manage suppliers and service providers, including cleaning, utilities and other office contracts., • Support the wider team with ad hoc administrative tasks., • Help organise team activities and company lunches. HR & Recruitment Administration • Manage job adverts and assist with reviewing CVs and arranging interviews., • Support employee onboarding and induction., • Maintain accurate and confidential employee records., • Assist with staff documentation and general HR administration., • Coordinate information between employees, management and the accounts/payroll team. Logistics & Shipping • Assist with planning and coordinating inbound and outbound shipments., • Liaise with local carriers, shipping companies, freight forwarders, warehouses, suppliers and container haulage providers., • Help coordinate the movement of goods from international suppliers and through the UK and EU., • Track shipments and proactively follow up on delays or delivery issues., • Maintain accurate shipping records, delivery notes and logistics documentation. Customer Service & Returns • Assist with company wide customer enquiries through calls, emails and messages., • Manage remote staff activity, learning and teaching the most cost-efficient practices for every scenario, • Oversee customer cases and returns., • Liaise with carriers and internal teams to resolve delivery, listing, web and order issues, • Handle carrier claims for lost or damaged shipments. Health & Safety • Support office and warehouse health & safety administration., • Maintain health & safety records and documentation., • Keep systems such as BrightSafe updated., • Coordinate and document routine fire alarm, emergency lighting and safety checks. Ideal Candidate • Previous experience in office administration or a similar operational role., • Highly organised with excellent attention to detail., • Confident managing multiple tasks and priorities., • Strong written and verbal communication skills., • Good Microsoft Suite skills, • Comfortable communicating with suppliers, carriers, employees and customers., • Proactive and able to identify and resolve problems independently., • Reliable, professional and comfortable taking ownership of responsibilities., • Able to work effectively across different departments in a fast-moving business. Experience with HR administration, customer service, logistics,health & safety or eCommerce operations would be an advantage, but training can be provided. Benefits • Free on-site parking, • Company events and parties, • Complimentary team lunch every 6 weeks, • 3:30 PM Friday finishes throughout the year, • Fresh fruit and fully stocked soft drinks fridge, • Employee discount, • Casual dress, • Company pension Role Details Permanent / Full-Time Salary: £28,000 - £32,000 per year, depending on experience Location: Hemel Hempstead, Hertfordshire, HP2 7DU, United Kingdom