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Customer Experience Advisor \n OverviewVisionTrack is the leading global provider of AI video telematics and connected fleet data. \n The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. \n We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement.Responsibilities \n First point of call for visitors & phone calls and emails - ensuring customer service of a high standard. \n Order Management & Customer Support \n\n • Process customer orders, quotations and pro forma invoices accurately and efficiently.\n, • Manage customer enquiries, order updates and delivery communications.\n\n Account Manager Support \n\n • Provide administrative support, reporting and account updates for key customers.\n, • Assist with customer reviews, action tracking and service improvement initiatives.\n\n SLA Monitoring & Reporting \n\n • Monitor customer SLAs and produce service performance reports.\n, • Identify risks early and work with internal teams to prevent customer impact.\n\n RMA & Technical Support Coordination \n\n • Manage RMAs through the ticketing system and coordinate resolutions with Tech Support.\n, • Monitor open cases, provide customer updates and drive timely closure.\n\n Invoice Accuracy & Credit Control Support \n\n • Support accurate invoicing, billing queries and credit reduction initiatives.\n, • Assist with aged debt queries and work with Credit Control to resolve disputes.\n\n Low-Touch Sales Support \n\n • Support customer sales enquiries, product recommendations and quotation requests.\n, • Liaise with product specialists via Teams to provide accurate customer information.\n\n Cross-Functional Coordination \n\n • Work closely with Operations, Logistics, Finance, Billing and Technical teams.\n, • Escalate risks, chase actions and ensure customer commitments are delivered.\n\n Key Skills Required \n\n • Strong administration, customer service and account support experience.\n, • Excellent attention to detail with a right-first-time approach.\n, • Experience producing reports and monitoring SLAs.\n, • Confident communicator with strong stakeholder management skills.\n, • Proactive problem-solving and ability to manage multiple priorities.\n, • Good Microsoft Office skills, particularly Excel and Outlook.\n, • Ability to work collaboratively across departments and drive actions to completion.\n\n Based at Tunbridge Well Office (min 3 x per week on Rota) Hybrid role after first month \n Monday – Friday 09h00 - 17h00

We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Energy and Transportation sector. Job Description:The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales throu

Paid Marketing Coordinator | Oval, London (Office-Based) | £30,000 - £35,000 per annum (DOE)About the RoleWe are recruiting on behalf of our client, who is seeking a Paid Marketing Coordinator to join their growing marketing team, supporting the delivery, optimisation, and scaling of paid advertising campaigns across a global portfolio of live event brands.This role sits within our client's paid marketing function, reporting into the Senior Paid Marketing Manager (Events) and working closely with wider marketing, creative, and events teams to drive ticket sales and maximise campaign performance.This is an excellent opportunity for someone with 2-3 years' experience in paid social advertising who is looking to develop their skills within a fast-paced live events environment. You will play a key role in launching, monitoring, and optimising campaigns across Meta and TikTok, supporting the growth of some of the world's most exciting event brands.What You'll Be DoingSupporting the planning, setup, and optimisation of paid advertising campaigns across Meta and TikTokAssisting with campaign launches for events, tours, and new brand rolloutsMonitoring daily campaign performance and making recommendations to improve resultsWorking closely with the Senior Paid Marketing Manager to identify opportunities for scaling campaignsAnalysing campaign data and reporting on key metrics including ticket sales, ROAS, CPA, conversion performance, and audience engagementAssisting with audience research, testing strategies, and ongoing campaign optimisationCollaborating with the creative marketing team to brief and develop high-performing ad creativesSupporting the management of advertising budgets across multiple campaigns and event brandsStaying up to date with platform updates, trends, and best practices across Meta, TikTok, and paid social channelsSupporting reporting and performance reviews across multiple international territoriesWorking closely with marketing, events, and operations teams to ensure campaigns align with event objectives and timelinesWorking PatternMonday - Friday: Office-based in Oval, London This is a fully office-based role with no hybrid or remote working.About You2-3 years' experience in paid social, performance marketing, or digital advertisingExperience working with Meta Ads Manager is essentialExperience with TikTok Ads Manager is highly advantageousStrong analytical mindset with confidence working with campaign dataGood understanding of campaign optimisation, audience targeting, and paid social best practicesCommercially aware with an interest in performance-driven marketingHighly organised with strong attention to detailAble to manage multiple campaigns and priorities simultaneouslyEager to learn, develop, and grow within a fast-paced marketing teamInterest in live events, music, entertainment, nightlife, festivals, or popular culture is highly desirableNice to HaveExperience promoting live events, entertainment, hospitality, or consumer brandsUnderstanding of Google Analytics, tracking tools, or reporting platformsExperience using project management tools such as Trello, Monday.com, ClickUp, or AsanaBasic understanding of creative testing and content performanceAbout Our ClientOur client is a fast-growing international events company operating across the UK, Australia, New Zealand, Europe, South Africa, USA, and Canada, delivering large-scale tours and branded event concepts globally.Supported by dedicated teams across events, marketing, creative, entertainment, customer service, finance, and operations, our client continues to scale globally and deliver high-impact live experiences across multiple international markets.This role offers the opportunity to work on large-scale paid campaigns across multiple territories while developing your career within a fast-growing and ambitious marketing team.Apply NowIf you're ready to develop your paid marketing career and help drive ticket sales for some of the world's most exciting live event brands, we'd love to hear from you!BH36558TPBN1_UKTJ

What you’ll be doing:Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.What makes a great customer & trading manager:Previous line management responsibilities in a fast-paced, operational environment.Provides brilliant customer service, and coaches a team to do the same.Delivers KPI's or other performance indicators.Can manage disciplinaries, performance issues or other similar employee relations issues.Leads operations and comfortable doing this alone in the absence of more senior management.Essential Criteria:A track record of delivering brilliant customer service and coaching colleagues to do the same.Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.Has managed employee relations issues, including performance and absence management. Working for us has great rewardsSalary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave.Pension – we’ll match 4-7.5% of your pension contributions.Sainsbury’s share scheme – build up an investment at discounted rates.Wellbeing support – access to emotional support, counselling, legal and financial advice.Colleague networks – link with like-minded people to help fulfil your potential.Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.Special offers on gym memberships, restaurants, holidays, retail vouchers and more.An inclusive place to work and shop:We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.Leading in our stores:Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.Full timePosting Date: 2026-08-18

55,000 - 63,000 per annum dependent on experience Controls Testing Manager 6 Month FTC 55 - 63,000 per annum London/Folkestone Hybrid We are seeking a motivated and technically strong Internal Controls manager, with experience in controls testing and supporting Risk and Control Self-Assessment (RCSA), to join our growing FTSE 250 business for a six-month fixed term contract. This is a fantastic opportunity for someone who enjoys working in a dynamic environment to set up and contribute to a project that is focused on the enhancement of the operation of the internal control framework across Saga Services Limited (SSL) Reporting to the Head of Risk, you will work closely with the Insurance CFO and operating within the first line of defence. You will set up and run a project that will enhance the internal controls across SSL financial, operational, and compliance control environment. You will assist with the implementation and ongoing monitoring of SSL internal control framework that is appropriate for the risk environment of the business. The primary focus will be on setting up and running a project to testing material and key controls, providing assurance over the design and operating effectiveness of those controls across key functions: Marketing, Product and Partnership, Operations, Finance, Technology, Change, Risk and Compliance. This role will work alongside stakeholders in the business as well as engaging with senior leaders and Risk SMEs to implement and document the new controls standard. You will support executive management by providing insight on the effectiveness of SSL control environment overall and by function ensuring alignment with external regulatory expectations and Saga Group governance standards. This will be achieved by working with the group risk function to ensure that SSL is aligned on the standards and level of documentation expected. We work in a hybrid way at Saga, both at home and in the office. This role requires you to be working across our London and Folkestone office at least twice a week, allowing us to collaborate and share success as a business. Role Responsibility As our Control Testing Manager you will be responsible for setting up and implementing the control framework approach by working with control owners and senior leadership across Sagas Insurance business. Other accountabilities will include: - Training the first line risk and control owners on their accountabilities and standards expected - Working with all functions control owners and control managers to: - Conduct design effectiveness reviews of controls in line with control objective, create/review process maps, and work with the business and SMEs to complete design testing, document test result to resolve control design failures and monitor remediation plans. - Perform operating effectiveness testing of controls, provide outcomes and recommendations, and work with the business to address root causes of control deficiencies and track remediation plans. - Provide guidance and best practice advice to control owners on remediation activities and internal control improvements. - Supporting the business with their Risk and Control Self Assessments and help support maturity and improvement of the process application. - Leading in the development of control indicators and measures to assess control effectiveness. - Working with the business to develop continuous monitoring practices and using data analytics to assess control effectiveness. - Helping the business in understanding and applying how the new UK Corporate Governance Code requirements affect processes and controls. - Leading the preparation of management information and compiling control assessment findings and recommendations for reporting to Executive and Board Committees with the Head of Risk and CFO. The Ideal Candidate It is essential that you have strong experience in Internal Controls, Risk Management, SOX, Operational Risk or Internal Audit. Ideally you will come with experience from within the Insurance industry, and the regulatory environment knowledge. Other skills and experience include: Strong understanding of control design and operating effectiveness assessments Experience developing testing methodologies and quality assurance processes Experience presenting to senior leadership and governance committees Experience of working with implementing GRC systems Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs)Internal Control approaches such as COSO Control Design Assessments Operating Effectiveness Testing Sampling Methodologies Root Cause Analysis Issue Management Working with a control tool / spreadsheets for recording Experience using data analytics for control testing Knowledge of automated controls and IT General Controls (ITGCs) Audit / finance / IT control methodologies Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, thats why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: - 25 days holiday + bank holidays - Option to purchase additional leave - 5 extra days - Pension scheme matched up to 10% - Company performance related annual bonus - Up to 5% - Life assurance policy on joining us, 4 x salary - Wellbeing programme - Colleague discounts including family discounts on cruises, holidays and insurance - Range of reductions and offers from leading retailers, travel groups and entertainment companies - Enhanced maternity and paternity leave - Grandparents leave - Income protection - Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3543

Were Hiring! Final Mile Territory Manager Ashford Location: Ashford Shift Pattern: 5/7 Ready to Lead, Inspire, and Keep the Final Mile Moving? If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time. About the Role As a Final Mile Territory Manager , youll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. Youll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams. This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety every single day. Responsibilities as a Final Mile Territory Manager Own service, cost, and performance across your Delivery Unit(s) Ensure consistent, compliant, on-time parcel flow and courier coverage Analyse digital dashboards and Service Tracker to identify and resolve risks Build strong relationships with EBPs, couriers, support teams, and unions Lead budget management with a focus on cost leadership and efficiency Drive continuous improvement and proactive planning across all operations To Be Successful in This Role You Will Require the Following Qualifications: Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit) Knowledge & Experience: Knowledge of the self-employed courier model Previous experience working in a customer-focused industry within a fast-paced operational role Strong planning and organisational experience Technical & People Skills: Analytical mindset with the ability to prioritise effectively Ability to empower teams with appropriate oversight and support recruitment/interview activity when required Strong communicator across a dispersed workforce IT proficient, including experience with digital dashboards Interested? Heres What Youll Need to Succeed A strong analytical mindset with the ability to prioritise effectively Experience managing operational performance in a fast-paced environment Excellent communication skills across dispersed or remote teams Ability to motivate, influence, and engage multiple stakeholders Confident using digital dashboards, apps, and operational tools Solid organisational and planning skills especially when working across multiple sites If youre motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, wed like to hear from you. TPBN1_UKTJ

Hatch is seeking a Customer Service Manager to lead their team in New South Wales, Australia. The ideal candidate will oversee customer interactions to ensure satisfaction and work collaboratively with internal teams to foster continual process improvement.

Finning (UK) Ltd is seeking a commercially driven Product Support Account Manager in the Energy and Transportation sector. You will maximise revenue across parts and service sales by managing a portfolio of customer accounts and promoting tailored support solutions.

We're excited to be recruiting exclusively, for this brand new position as an Insurance Administrator for a reputable company who have doubled their turnover in the past few years! This position is working as part of a small team of 7 and would suit someone who likes a quieter office. Please find all the details below: Job Title: Insurance Administrator Location: Ashford, Kent. Office based. Salary: £27,000 Hours: Monday-Friday, 9am-5:30pm Benefits: 25 days annual leave + Bank holidays, Annual pay reviews, Discretionary company performance related bonus As an Insurance Administrator your responsibilities would be: General telephone customer service handling enquiries from policyholders and clients Dealing with new instructions of insurance claims from insurer clients Working closely with other offices throughout the UK Assisting in the compilation and/or management of Key Performance Indicator reports Data entry General office tasks You'll be the perfect match for this position if you have: Previous Office Administration experience Experience working within an Insurance or FCA regulated environment would be an advantage. An excellent telephone manner The ability to contribute effectively to an enthusiastic team Next steps: If you have the above skills and experience, then please apply today. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Manager) or Nicola (Elite Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Our client is a leading builders' merchant dedicated to providing high-quality building materials, tools, and supplies to the construction industry. They are looking for and experience External Sales Rep to join their team. You will be covering the Maidstone and Ashford area. Salary up to £43,000 DOE + company car, phone, laptop You must have experience working in a sales capacity for a builders merchant to apply for this role Area Sales Representative Key Responsibilities Identify and pursue new sales opportunities within the assigned territory. Develop and maintain strong relationships with existing customers to ensure repeat business. Conduct regular site visits to understand customer needs and recommend appropriate products. Meet or exceed sales targets and performance metrics. Provide excellent customer service by addressing inquiries and resolving issues promptly. Act as the main point of contact for customers, ensuring their needs are met. Collaborate with the internal sales team and other departments. Maintain an in-depth knowledge of the company’s product range and services. Stay updated on industry trends, market conditions, and competitors. Provide customers with detailed product information and technical advice. Prepare regular sales reports and forecasts for the Sales Manager. Keep accurate records of customer interactions and sales activities. Proven experience in an external sales role, within a builders merchant. Strong knowledge of building materials and supplies. Excellent communication, negotiation, and interpersonal skills. Self-motivated with a results-driven approach. Ability to build and maintain strong customer relationships. Valid driver’s license and willingness to travel within the assigned territory

We're excited to be recruiting for a French speaking Customer service position for our Engineering client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Advisor Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £26,000 - £28,000 Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 9am - 5pm (1 hour for lunch) Annual leave: 25 days + Bank holidays Development opportunities: To grow your skills and career As a French speaking Customer Service Executive your duties and responsibilities would be to: Liaise with customers and suppliers in France Process customer orders for engineering parts Respond to any queries on the telephone and on e-mail Build relationships with customers Update customers about deliveries Handle occasional complaintsIdeal skills and experience for the position: Bi lingual French and English is essential Previous experience within a Customer service office environment Experience of processing customers orders Knowledge of Microsoft applications, especially ExcelNext steps: If you're enthusiastic to utilise your French skills and you're passionate about Customer service, we would love to hear from you - apply today! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a £100 voucher of your choice! (Terms apply) Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Pippy (Candidate Manager) on (phone number removed) within 24 hours to discuss the role in more detail. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder

Registered Manager – Orchard House Location: Kingsnorth, Ashford, Kent Salary: £36,000.00 - £38,000.00 Permanent | Full-time | 37.50 hours per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. We support individuals to live fulfilling, independent lives and are now seeking an experienced Registered Manager to our residential services in Ashford. About Us Orchard House is a small, friendly home which provides care and support for up to 10 people with learning and physical disabilities. The age of the service users are 31 to 66. They support 2 females and 8 males in this service. We are now seeking a passionate and experienced Registered Manager to lead our dedicated team and ensure the continued delivery of outstanding care in line with CQC and regulatory standards. Job Summary Reporting to the Locality Manager, the Registered Manager will provide operational, commercial, and quality leadership at Orchard House. You’ll play a key role in service delivery, regulatory compliance, people management, and business development. You will ensure our service users receive high-quality, personalised care and support while maintaining the home’s full occupancy, financial stability, and staff performance. Key Responsibilities: Service Operations Ensure full occupancy and manage referral assessments. Lead on recruitment and resource management to minimise agency use. Tailor all services to meet the unique needs of each individual. Commercial & Business Development Build and maintain strong relationships with local authorities and external partners. Collaborate with the Business Development team to grow the service organically. Financial Management Lead on achieving gross margin and EBITDA targets. Monitor financial performance, identifying and addressing variances proactively. Communicate service changes to finance within 2 days. Quality & Compliance Ensure compliance with internal policies, CQC regulations, and contractual obligations. Embed person-centred care pathways across the service. Respond to complaints effectively and uphold excellent customer service standards. Leadership & People Management Provide strong, visible leadership to the team. Manage performance, encourage development, and address underperformance as needed. Conduct supervisions, disciplinary and appeal hearings appropriately. Continuous Improvement Promote a culture of learning, quality improvement and service efficiency. Stay informed on sector developments and legislative changes. What We’re Looking For Essential: NVQ Level 5 in Leadership for Health and Social Care (or equivalent). Previous experience managing a residential care setting, ideally supporting individuals with learning disabilities. Strong understanding of CQC standards and regulatory frameworks. Proven leadership, financial and operational management skills. Why Join Us? Be part of a compassionate and committed team making a real difference. Ongoing training and professional development opportunities. Supportive leadership and a people-focused culture. Competitive salary and benefits package. Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we’d love to hear from you. About CareTech Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support. CareTech Community Services are proud to inform you that they are a Disability Confident Leader

Vacancy Specification As a Deputy Store Manager at Aldi, you'll take pride in driving sales, delivering excellent customer service, minimising costs, and improving operational efficiency. You'll support the Store Manager by training colleagues, checking displays, and achieving sales targets. This role offers real responsibility and is the perfect stepping stone for experienced team leaders on their journey towards a store management role. Key Responsibilities • Running the store in the absence of the Store Manager and Assistant Store Manager • Deliver excellent customer service that goes beyond expectations • Support the Store Manager to boost employee engagement and meet store KPIs • Monitor product quality and manage stock rotation consistently • Oversee till cashing up and safe deposits • Ensure Health & Safety and due diligence standards are maintained Skills & Experience • Experience managing teams in fast-paced, customer-focused environments • Skilled in time management and cost control • Motivated to achieve and exceed targets consistently • Strong customer service and compliance skills • Previous Store Management experience is a plus but not essential Our Benefits • An additional premium of £4 per hour whilst running the store • A flexible working contract between 25-35 hours a week • 28 days annual leave including bank holidays • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Wavenet is seeking a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring contractual commitments are met while identifying opportunities for service and revenue enhancement. In this customer-facing role you will manage relationships across the service lifecyc

The Customer Service Manager will be responsible for delivery day‑to‑day service operations, providing support to suppliers and buyers, drive overall satisfaction and manage the platform functionality at head office level. The Ideal Customer service Manager candidate:. This is a Customer Service

Above all, you’ll ensure all our customers receive a truly world‑class service, and your sense of ownership will continuously improve the quality of service and the workspace. Part-time Customer Services Manager. Alongside your customer service and commercial skills, what matters most is that yo

You will manage a portfolio of customers and coordinate nationwide Field Engineers, delivering excellent service in a fast-paced environment. Unity Resourcing has a fantastic opportunity for a Service Account Manager in Harrogate.

Convergence Group is seeking a Service Delivery Manager to ensure our customers receive top-tier service for LAN and WAN networks. You’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our network products and services. You

Unity Resourcing Ltd is seeking a Service Account Manager in Harrogate to manage a portfolio of customers and coordinate nationwide Field Engineers. The role focuses on delivering excellent customer service in a fast-paced environment.

You will coordinate door-to-door shipments, deliver exceptional customer service, and ensure KPIs are met. You will liaise with agent networks, service suppliers, and internal teams while maintaining accurate documentation and upselling opportunities. Red Recruit Global is partnering with a leading

Wavenet Ltd is seeking a Service Delivery Manager to be the primary contact for assigned customers, ensuring contractual commitments are met while spotting opportunities for service and revenue growth. The role is customer-facing and collaborative, managing relationships through the service lifecycl

Halfords Group PLC is seeking a Centre Manager at our Leeds Autocentre to lead the team and deliver an outstanding customer journey. You will drive business performance, develop staff through coaching, and ensure compliance with health and safety standards while delivering high levels of customer sa

Talent Sure Recruitment Limited is partnering with a Portsmouth-based firm to recruit a Customer Service - Case Manager. The ideal candidate will have strong communication skills, a background in customer service or hospitality, and the ability to work across multiple channels.

Wavenet in the United Kingdom seeks a Service Manager to be the key contact for assigned customers, ensuring delivery against contractual commitments and identifying opportunities for service and revenue growth. You will own the customer contract and service obligations, plan and lead Service Review

You will manage day-to-day customer service activities, support order-to-cash processes, monitor service KPIs and collaborate with Commercial, Supply Chain, Logistics and Finance to ensure excellent customer satisfaction and flawless. Manpower is seeking an interim Customer Service Assistant Manager

Principally working within Caesarstone’s fabricator customer channel, the role leads the customer service function, including UK based and offshore teams, manages fabricator customer enquiries and orders, oversees showroom presentation and supports sales growth through excellent service and relati

Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us. You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers a

You will oversee day-to-day operations, inspire a small team and drive branch performance while maintaining high standards of workmanship and customer service. Eden Tyres & Servicing in Newark is seeking an experienced Garage Manager to lead our busy workshop.

Lloyd Recruitment Services are partnering with a well-established ecommerce business based in Westerham who are seeking an experienced Office Manager to run the day-to-day office operations and customer service function. You will lead the support team, manage workloads and drive process improvements

Get notified about new Customer Service Manager jobs in. Managing Director | People Manager | Recruitment Manager | Head of Recruitment. Customer Success Manager, Enterprise (Translation & Localization industry experience required - Expression of Interest).

BCT Resourcing in London is seeking a Customer Service Manager to lead the customer service function across London and remote settings.

You will manage Counter Assistants, ensuring excellent customer service, compliance, and robust financial controls in a community-focused setting. TGJones operates a Post Office within its store, seeking an Operations Manager to lead a high-performing branch. You will drive KPIs, support training, a

The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites. We are looking to recruit a Custo

Customer Service, Internal Sales or Account Management. Lead, coach and develop a team of five Customer Service Coordinators. Manage key customer relationships and attend customer meetings.

They currently have an exciting opportunity for a Customer Service Manager to join their team on a permanent basis!.

We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. Working alongside an allocated Service Manager, you will provide a focused C

Manufacturing company seeks a Customer Service Assistant Manager in Tamworth to support the Customer Service Operations Manager in leading the department and ensuring exceptional customer experience.

Manage customer service and accounts in the waste and recycling sector, handling inquiries, bookings, documentation, invoicing, and customer onboarding.

As ME+EM continues its rapid global expansion, protecting our brand identity, our intellectual property, and our customers’ data is paramount. Supply Chain Resilience: Assess the security posture of third-party APIs and integrations to prevent data leaks or service disruptions. Brand Protection: M

You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.

Remote is seeking a Senior Manager, Sales - Account Management (Existing Customer Expansion) to lead a high-performing team across the EMEA region from a remote setting. You will own forecasting, deal strategy, and coaching to drive expansion and retention of mid-market and enterprise customers.

Ensuring that deliverables are met on time for the customer (full software life cycle experience is key).

We are a subscription service providing research and analysis to key partners across the energy value chain. Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides.

We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. We're looking for a Strategy & Operations Manager to contribute to how we expand and operate across the globe. Yo

You will work closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improve customer outcomes and business performance. Partner closely with Product, Revenue Operations, Customer Success, Finance, Marketing, and Acquisition Sales to improve customer