Customer Service Agent (Fully Remote)
5 days ago
Leigh
About the Company FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. About the Role This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. Responsibilities • Respond to customer enquiries by telephone, email and online channels, • Provide clear and accurate information about products and services, • Resolve customer queries and complaints professionally, • Maintain accurate customer records and update internal systems, • Process requests, orders and account updates, • Liaise with internal teams to resolve customer issues, • Follow up with customers when required, • Help maintain consistently high customer-service standards Qualifications • Previous customer service experience is desirable Required Skills • Excellent verbal and written communication skills, • Confident speaking with customers by telephone, • Strong problem-solving and organisational skills, • Professional, patient and approachable manner, • Good attention to detail, • Comfortable using Microsoft Office and customer-management systems, • Able to work independently from home, • Reliable internet connection and a suitable home-working environment Preferred Skills • This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team. Pay range and compensation package Salary: Negotiable, depending on experience Equal Opportunity Statement The closing date for applications is 31/08/2026. Applications will only be reviewed once the closing date has passed.