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Role: Service Desk Analyst (SC Clearance Required) \n Job Type: Permanent \n Location: Warrington, United Kingdom \n \n \n Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. \n \n \n Careers at TCS: It means more \n TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation. \n \n \n\n • Be exposed to the future of technology.\n, • Work with some of the brightest global minds in the industry.\n, • Support many of the biggest brands in the UK and worldwide.\n\n \n \n Job Purpose and primary objectives \n The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with applications, computer systems, handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. \n \n Your Profile \n \n Key Responsibilities: \n \n\n • In conjunction with the ‘Purpose of the Role’ statement above, the job incumbent will be required to deliver such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift.\n, • Keying the incidents from Client ticket system to Partners ticket system and vice versa\n, • Coordinate end to end with various parties for printer incident closure within SLA\n, • Printer Calls log analysis\n, • Printer availability report preparation and analysis\n, • Liaising with third Party suppliers and managing printer issues for resolution\n, • Day-to-day Management of First line technical service desk on printer incidents to respond to internal/external customer incidents and queries via email and phone\n, • Monitor the Printer incidents through internal monitoring systems\n, • Maintain ongoing communication on the printer incident updates to customers provided by 2nd and 3rd line support teams\n, • Ticket management of Printer Incidents and New Printer Requests\n, • Pro-actively assist customers to avoid or reduce problem recurrence\n, • Act as an escalation point agent when difficult or controversial calls/ tickets that are received.\n, • Provide and assist other analysts\n, • Review and acknowledge service requests as per process\n, • Take overall responsibility for service request handling\n, • Act as a further escalation point for the coordinators.\n, • To act as a single point of contact for phone calls, chat, portals, and emails etc. from staff regarding IT issues and queries not limited to Printer tickets\n, • Receiving, logging, and managing calls/chat/self-service portal/tickets to their conclusion from internal staff via telephone and email\n, • Responsible for troubleshooting IT related issues such as but not limited to software / applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users\n, • Log all customer contacts in tool provided and take ownership of incidents to their desired conclusion\n, • Installation of all applications and resetting passwords to all enterprise applications\n, • Escalate unresolved calls to various application and infrastructure support teams\n, • Participate in enterprise application release / maintenance activities on request\n, • Closely monitor and meet ticket SLA targets\n, • Effective time / task management, as well as the ability to be flexible and creative on any given task\n, • Operating within a 247365 as per agreed shift Rota\n, • Willingness to take on extra responsibility, as and when required\n, • Responsible for monitor and maintaining defined SLA’s\n, • Identify process improvement opportunities\n, • Handle contacts in a professional manner with utmost quality\n, • Work as a backup for other functional teams when necessary.\n, • Perform Quality analysis when required\n, • Responsible for aged ticket follow up and closure\n, • Create Knowledge articles on common issues\n, • Act as the designated backup for Incident Manager when reasonably instructed to do so\n, • Follow the process and procedures that are introduced but not limited to the above points.\n\n \n \n Key skills/knowledge: \n\n • Must be certified Security Cleared or ability to be achieve on application\n, • Must be ITIL certified\n, • Quantifiable experience of operating in a face paced moving client facing engagement\n, • In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues\n, • Constantly seeks to improve technical knowledge and research new product capabilities\n, • Possess excellent inter-personnel skills\n, • Possess excellent soft skills, verbal and written communication skills\n, • Willingness to participate and lead project meetings with the customer on request\n, • Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc.\n, • Knowledge on scripting will be an added advantage\n, • Available to support in Night shift (12 hour working for 4 days and 4 days week off)\n, • Willingness to work on weekends on other shifts on rotational basis if required\n\n \n \n Rewards & Benefits \n TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. \n \n \n \n Diversity, Inclusion & Wellbeing \n At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. \n \n You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). \n \n TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs. \n \n If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”. \n \n Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. \n \n Join us and do more of what matters. Apply online now. \n

Role Overview: We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies. Requirements: Access to a smartphone, tablet, or computer with a functional camer

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. You can select the support programs you wish to service

In a Nutshell… We have a new opportunity for a Quantity Surveyor to join our team within Vistry Manchester & Cheshire East, at our Warrington office with travel to sites across the region. As our Quantity Surveyor, you will be responsible for managing all costs relating to our projects. Your focus is to minimise the costs of a project and enhance margin and value for money, whilst still achieving the required standards and quality. This will also include procurement, subcontract management inclusive of administration of the contract, monthly payments, and final account settlement. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality HNC in Surveying or Construction or equivalent Experience of working within the Construction industry for a residential housing developer Excellent IT, analytical and communication skills Strong mathematical ability Ability to assess and analyse information Good business sense Good understanding of budget management Negotiating and networking skills COINs user experience (highly desirable) Able to work within a busy team and under pressure Full, Clean UK Driving Licence An understanding of different methods of construction (Timber Frame, Block and Brick etc...) More about the Quantity Surveyor role… Working closely with other departments, including Land, Development and Construction, you will attend design meetings to advise on all areas that may have a cost implication. Attend development meetings when appropriate, contract pre-start and subcontract package review meetings. Upon receipt of Contract Documentation, you will be responsible for checking all contract drawings to identify errors, omissions, anomalies and areas where unnecessary cost may arise. Receive initial tender information and assist in the preparation of the proposed tender lists and updating of subsequent procurement programmes. Distribute design information packages and tender drawings, whilst preparing all tender documentation and letters including carrying out preliminary checks on subcontractors. Preparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required. Assess site staffing levels and build programmes with the Construction Director to ascertain preliminary costs, including collating all cost information and preparing the start on site budget. Arrange and adjudicate budget settlement meetings, with the support of the wider Commercial team. Prepare stage payment schedules to assist in the financing of the works. Carry out pre-order meetings including all necessary Health & Safety requirements, finalising a tender sum and agreeing a stage payment schedule for payment purposes before preparing all contract documentation and placing the order. Place subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations. Issue variation orders and development changes alongside providing cost advice on major variations prior to issue. You will issue revised contract drawings to subcontractors; negotiating the cost of variations including liaising between Buyers and Build Managers. You will provide a full range of pricing information for purchaser's extras. Check all costs posted to each contract, collate and reconcile all costs resulting from subcontract works, variation orders, site instructions, material order and preliminary / running costs. This will include providing monthly analysis of costs and identify possible areas of over expenditure at future dates. Check and arrange subcontractor payments, obtaining necessary authorisation for passing payments for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out within budget and analysing costs to assist on future estimates. Take responsibility for the preparation of documents for the basis of external valuation with the client's agent (CSA, Stage payment schedule, Tick offs) Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

Collections Administrator 12-month FTC £26,275 per annum Haydock, Merseyside (WA11) Monday - Friday, 36.25 hours per week Flexible working – open to remote working 2 days a week Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Collections Administrator. About the role Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control. You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target driven and have the ability to meet and exceed team targets. You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential. The responsibilities You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets. You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act. You will need strong PC skills conversant in MS Office Applications. You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation. Deal with any Direct Debit failures that occur, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis About you Team player with clear focus on customer service, quality and accuracy Excellent telephone manner Takes ownership of queries, problems and projects and manages to resolution Able to manage own workload and work unsupervised if necessary Have good experience with Microsoft packages including Excel and Word. Understand terms and conditions of various Hire Agreements. Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act. Understand the objectives of the company and work towards them through a personal development plan. Whilst previous experience of Debt Collection would be useful, it is not essential. This is 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits. Benefits 25 days annual leave plus 8 UK bank holidays Contributory pension scheme and life assurance (subject to conditions) Structured induction and ongoing training and support Employee benefits platform discounts Free on-site parking (A580 location, close to M6) Employee social events and team activities Free refreshments provided Keywords: Collections Administrator, Credit Control Administrator, Debt Collections Administrator, Arrears Administrator, Credit Controller, Collections Officer, Collections Assistant, Credit Control Assistant, Accounts Receivable Administrator, Sales Ledger Administrator, Collections Agent, Arrears Recovery Administrator

This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor

Responsibilities Deliver exceptional customer support across live chat, email and phone Ensure every customer interaction reflects Dabble's high standards of service Support customer verification and Safer Gambling responsibilities where required Assist in creating and maintaining customer service d

Job Title:Customer Service Agent.

Providing customer support through calls and emails, ensuring customer satisfaction, and building relationships.

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Training - 2 weeks on site Job Role : -Your key responsibilities, which are not exhaustive and not limited to include :Managing Inbound calls to the business from Worldwide clients handling shipment requestsBuilding rapport with customers and establishing their needsDeliver a consistent call fl

As a Warehouse Operative, you will be responsible for picking and packing customer orders, using handheld scanners to process stock, and preparing goods for dispatch.

RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for?Night Shift Customer Service Advisors?to join our supportive team based in?Northwich. As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. Respond to inbound cust

Previous reception, administration, or customer service experience is desirable. This is an excellent opportunity for someone with strong communication and organisational skills who enjoys being the first point of contact for customers and visitors. Greeting customers and visitors in a professional

Provide overall administrative & day-time security support and provide administration support to the plant.First point of contact for anyone entering the site including management of visitor booking in system.Provide direct administration support to the Plant Departments as required.Access and visib

Employee Assistance Programme, occupational health and wellbeing support services.

Part-Time Receptionist - Professional Services. Thrive Group are delighted to be working with our professional services client based in Chippenham, who are looking to recruit a.

School Receptionist (Turkish Speaking) Enfield.September Start | 6-Month Contract | £14.Horizon Teachers are recruiting a friendly and organised School Receptionist for a welcoming school in Enfield.The school has a large Turkish-speaking community, making fluent Turkish language skills highly des

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. Our ideal Customer Services Assistant will:. Display passion for delivering excellent customer service.

Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. This position focusses on delivering timely, accurate follow-up with insurers, c

Our client offers an opportunity to gain experience within a face to face sales and customer service environment, supported by experienced sales professionals. Due to continued growth, they are looking to expand their sales division with motivated individuals interested in developing sales and custo

As a Customer Service Assistant, you will contribute to the delivery of excellent customer service, helping the team achieve service and organisational objectives. This is an excellent opportunity for someone with strong customer service skills who enjoys working with people and providing a high-qua

Customer Service Administrator. Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about custome

The successful Customer Service Administrator will have previous administration and customer service experience, as you will be responsible for handling customer enquiries, processing orders and supporting the wider office team with day-to-day administration duties. My specialist, market leading cli

Customer Service Coordinator – Temp to Perm Location: Woking Hours: Monday–Friday, 9am–6pm, 40 hours per week Salary: £27,001 per annum (permanent equivalent) Are you an experienced customer service professional who can combine genuine empathy with the ability to work at pace

Responding to new customer enquiries and building strong relationships with existing customers. Processing customer orders accurately from end to end - receipt, stock availability, invoicing. Maintaining customer files on SAP and related software.

You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information. Maintain a high standard of customer service. Good listening and customer service skills.

Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. This position focusses on delivering timely, accurate follow-up with insurers, c

Responding to new customer enquiries and building strong relationships with existing customers. Processing customer orders accurately from end to end - receipt, stock availability, invoicing. Maintaining customer files on SAP and related software.

This is a strong next step for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor, or Contact Centre Advisor looking for genuine career progression within an established customer se. You'll be a trusted point of contact for custo

As a Customer Service Advisor, you will act as the first point of contact for customers, ensuring a seamless journey from booking through to vehicle collection. Working closely with customers and workshop teams, you will play a key role in coordinating service and repair activities while delivering

WAREHOUSE OPERATIVE PACKING SCUNTHORPE IMMEDIATE STARTS ONGOING ROLES ROTATING SHIFTS Due to increased workloads our client, a fantastic packaging company, are now looking for warehouse operatives to join their team This role is a ROTATING SHIFTS role so you must be able to work

The company supplies high-quality beef and vegetarian products to customers worldwide and is looking for reliable, hardworking individuals who are keen to develop within a fast-paced food production environment.

You'll manage service bookings, provide vehicle progress updates, explain technical information in a customer-friendly manner, and identify opportunities to promote service plans and additional aftersales products. Role: Service Advisor / Service Receptionist. Richard Abson Group is delighted to be

Warehouse Operative with FLT, Reach and Counterbalance (both required).Monday to Friday (08:00 - 17:00) and 1 role for Adhoc working 3 days per week (required to be available Monday to Friday).FLT Licence with Reach and Counterbalance (Inhouse or accredited accepted).Assist Resourcing are currently

Warehouse Operative – Morning shift.Gap personnel are currently recruiting for the role of Warehouse Operatives in Swindon, SN25.The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 9 warehouse operatives.Ideal candidate mus

Accurately assemble customer orders for top eyewear brands (Kukuna, Eschenbach, Cocoons).

The company distributes thermoplastic sheet, rod and tubing to customers throughout the fabrication, engineering and signage sectors and is backed by a global acrylic manufacturer. Picking customer orders accurately.

Job Title: Warehouse Operative.Monday - Friday or Tuesday - Saturday or Sunday - Thursday.Rotating shift weekly 06:00-14:00 / 14:00-22:00 with fixed weekend timing 09:00-17:00.Job Overview:Primary duties include, however are not limited to:.Picking and Packing - manual handling involved.Loading & Un

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels o

Key Responsibilities Welcome customers and provide a professional first point of contact Book vehicles into the workshop and manage customer appointments Manage the workshop diary and daily schedule Raise estimates and gain customer authorisation for additional work Handle customer enquiries by pho