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Customer experience director jobs in United Kingdom

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  • Cluster Maintenance Manager
    Cluster Maintenance Manager
    18 hours ago
    £71750 yearly
    Full-time
    Temple, London

    Job Ref: 13423 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Operations Director
    Operations Director
    22 days ago
    £55000–£65000 yearly
    Full-time
    London

    Operations Director We are looking for a driven, hands-on Operations Director to join our growing business and play a key role in taking it to the next level.This is not a role for someone who simply oversees operations from behind a desk. We are looking for someone who is happy to lead from the front, support our General Managers on the ground, identify opportunities for improvement, and implement systems that make the business stronger as it grows.You will work closely with the other directors to improve operational performance, develop our management team, introduce new structures and processes, improve customer experience, support marketing initiatives, drive sales, control costs, and ensure consistency across all sites. Responsibilities • Support and develop our General Managers and management teams., • Maintain high operational standards across all sites., • Implement and improve systems, structures and SOPs., • Analyse KPIs, labour, stock, GP, sales and profitability., • Identify opportunities to improve efficiency and revenue., • Support recruitment, training and staff development., • Work closely with the marketing team to help drive sales., • Ensure excellent customer service and food quality., • Be hands-on when required and lead by example. Essential Experience • Previous experience as a Area Manager or Operations Manager within hospitality., • Proven experience managing multiple sites or high-volume operations., • Strong leadership and people management skills., • Commercially minded with the ability to improve business performance., • Experience implementing operational systems and processes., • Comfortable working both strategically and operationally. What We’re Looking For We want someone who genuinely enjoys building businesses, improving operations and developing people. This is an excellent opportunity for someone who wants to make a real impact within an ambitious and growing hospitality business.

    Immediate start!
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  • Head Chef
    Head Chef
    1 month ago
    Full-time
    London

    Head Chef – Authentic Italian Fresh Pasta & Pizza | Pentole & Padelle | Bloomsbury, London Pentole & Padelle is one of London's most exciting independent Italian restaurants, specialising in fresh handmade pasta, authentic Italian pizza and traditional regional Italian cuisine. Although we launched only three years ago, we have already established ourselves as one of London's leading fresh pasta restaurants, recognised by customers and food critics alike for our commitment to authenticity, quality and genuine Italian hospitality. Our beautiful restaurant is located in the heart of Bloomsbury, one of London's most elegant and historic neighbourhoods, surrounded by universities, theatres, museums and an exceptional clientele that truly appreciates authentic Italian food. We are incredibly proud to continue the history of this remarkable site, believed to have been home to the first Italian restaurant ever opened in the United Kingdom in 1934. We don't simply serve Italian food—we honour nearly a century of Italian culinary tradition. As we continue to grow, we are looking for an exceptional Head Chef who shares our passion for authentic Italian cuisine and wants to become part of an ambitious company with exciting plans for expansion. PLEASE READ CAREFULLY BEFORE APPLYING We are looking for a chef who genuinely understands Italian cuisine, Italian culture and Italian traditions. We are searching for someone who understands that authentic Italian cooking is built on respect for ingredients, simplicity, consistency and technique. WHAT MAKES PENTOLE & PADELLE DIFFERENT Everything we serve is prepared fresh in-house, every single day. Our fresh pasta is handmade daily. Our pizza dough is prepared in-house using traditional methods and carefully controlled fermentation. Our sauces, stocks, desserts and preparations are made from scratch. We do not believe in shortcuts. We source the finest ingredients directly from Italy, working with carefully selected Italian suppliers to ensure authenticity and exceptional quality. We expect our Head Chef to respect these outstanding ingredients and transform them into dishes that our guests will remember. ESSENTIAL REQUIREMENTS Please only apply if you meet ALL of the following requirements: • Minimum 5 years' experience as Head Chef or Senior Sous Chef in a high-quality authentic Italian restaurant., • Extensive experience producing fresh handmade pasta., • Extensive knowledge of traditional Italian pizza and dough fermentation., • Strong understanding of regional Italian cuisine., • Excellent knowledge of Italian ingredients and traditional cooking techniques., • Experience managing food cost, stock control and kitchen GP., • Excellent leadership and team management skills., • Strong HACCP and food safety knowledge., • Calm under pressure with exceptional organisational skills., • A genuine passion for training, mentoring and developing young chefs. Italian chefs are strongly encouraged to apply. Applications are also welcomed from chefs of any nationality who have a genuine and proven understanding of authentic Italian cuisine, language and culture. YOUR RESPONSIBILITIES • Lead and inspire the entire kitchen team., • Produce exceptional fresh handmade pasta every day., • Oversee pizza production and dough management., • Maintain the highest standards of food quality and consistency., • Manage ordering, stock control and food costs., • Ensure impeccable kitchen organisation and cleanliness., • Develop and train the kitchen team., • Work closely with the Directors to continue growing one of London's most respected Italian restaurants. WHAT WE OFFER We believe that talented chefs deserve excellent working conditions and a healthy work-life balance. Unlike many restaurants, we operate with exceptionally sensible opening hours. Opening Hours Monday-Friday 10:00am start Last kitchen order: 9:30pm Saturday 11:00am start Last kitchen order: 9:30pm Sunday 11:00am start Last kitchen order: 9:00pm No late-night finishes. No 1:00am closes. No unnecessary exhaustion. BENEFITS ✔ Full-time permanent position ✔ 48-hour contract ✔ Competitive salary based on experience ✔ 5 working days per week ✔ 2 days off every week ✔ 28 days paid holiday ✔ Company pension ✔ Staff meals provided on duty ✔ 20% discount for family and friends ✔ Genuine opportunities for career progression as our company continues to expand ✔ Work in a supportive environment with Directors who are passionate about authentic Italian food and who value their team THE PERSON WE ARE LOOKING FOR We are looking for someone who is proud of their profession. Someone who leads with respect, professionalism and humility. Someone who understands that consistency is just as important as creativity. Someone who enjoys teaching others and creating a positive kitchen culture. Someone who treats the business as if it were their own. UN MESSAGGIO AGLI CHEF La cucina italiana non è una moda. È cultura. È tradizione. È passione. È rispetto. Cerchiamo uno chef che abbia davvero l'Italia nel cuore. Uno chef che sappia fare una sfoglia perfetta, una pizza autentica e che conosca il valore dei migliori ingredienti italiani. Se per te la qualità viene sempre prima della quantità, se ami lavorare con prodotti eccellenti e vuoi entrare a far parte di un progetto serio, ambizioso e in continua crescita, saremo felici di conoscerti. Pentole & Padelle is not simply looking for a Head Chef. We are looking for a custodian of authentic Italian cuisine and someone who wants to help shape the future of one of London's fastest-growing independent Italian restaurant groups. If that sounds like you, we'd love to receive your application.

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