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Customer Services – Complaints Department (Temporary) \n Immediate Start | Bedford \n Hourly rate: 14.65 per hour \n \n \n We’re recruiting temporary staff to join the Customer Services team within the Complaints Department for our Bedford‑based client, with immediate start date \n sThis role is well suited to individuals who are patient, people‑focused and empathetic, and who can confidently handle sensitive customer situations while delivering a professional service \n \n . \n What’s on offe \n\n • r:Duration: 6 weeks initially but could be extend\n, • edTraining: 3 days (fully pai\n, • d)Working Hours:9am-5\n, • pmOvertime available, once trained, paid at time and a ha\n\n \n lf \n What we’re looking f \n\n • or:Excellent verbal communication ski\n, • llsStrong written Engl\n, • ishA calm, professional and empathetic appro\n, • achConfidence handling customer complaints and resolving issues effectiv\n, • elyA genuine desire to help customers and improve their experie\n\n \n nce \n If you’re available to start immediately and are looking for a well‑paid temporary role in Customer Services within a Complaints Department, apply today to avoid missing \n out.

Service ManagerPermanent£42,000BedfordshireHamilton Woods Associates are currently recruiting for a Service Manager to join an organisation on a permanent basis in Bedfordshire.Responsibilities of the Service Manager:Oversee the delivery of safe, secure and high-quality supported accommodation and services, ensuring positive outcomes for customers.Line manage, mentor and develop Team Leaders.Monitor service performance, including voids, rent collection, arrears, budgets and KPIs, taking action to achieve targets.Oversee safeguarding, complex cases, complaints and legal matters, ensuring compliance with policies, legislation and regulatory requirements.Build strong relationships with local authorities, external agencies and stakeholders, supporting partnership working, tenders and service development.Drive continuous improvement across services, reviewing processes, managing risk and ensuring effective housing management, repairs and compliance.Essential Experience of the Service Manager:Full UK Driving LicenseEnhanced DBSTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.TPBN1_UKTJ

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities Lead your team to deliver exceptional customer service that consistently exceeds expectations Drive KPI performance, consistently meeting challenging operational targets Oversee the execution and supervision of in-store tasks to meet targets and standards Recruitment for your team, leading them and fostering their growth and development Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment Proven track record in optimising operational efficiency through strategic time and cost management Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence Commitment to delivering exceptional customer service and driving business results Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits A market-leading salary package 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme A flexible contract of 40 or 45 hours a week 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave Comprehensive training and ongoing development opportunities throughout your Aldi career Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals. TPBN1_UKTJ

Quality & Continuous Improvement TechnicianLocation: BedfordPay Rate: £17.00 £20.00 per hourHours: 6:00am 2:00pm or 2:00pm 12:00amContract: TemporaryAbout the RoleSiamo Recruitment Bedford are currently recruiting for Quality & Continuous Improvement Technicians to join a growing manufacturing environment in Bedford on a temporary basis.This is a hands-on role supporting manufacturing operations by ensuring product quality, process compliance and continuous improvement. You will work closely with Production, Engineering, Supply Chain and Quality teams to identify issues, investigate root causes and implement practical solutions.Key ResponsibilitiesCarry out incoming, in-process and final inspections.Verify products against engineering drawings, specifications and customer requirements.Record inspection and test results accurately.Manage non-conforming materials and products, including segregation and containment.Investigate manufacturing defects, complaints and non-conformances.Support root cause investigations using 8D, 5 Why, Fishbone and Pareto Analysis .Implement and monitor corrective and preventive actions.Support audits, process reviews and quality improvement activities.Assist with Control Plans, SOPs, Build Instructions and Inspection & Test Plans.Support PFMEA reviews and ISO 9001 Quality Management System improvements.Identify opportunities to reduce defects, scrap, rework and waste.Promote quality awareness and support operator training.Work with production teams to improve Right First Time performance.About YouPrevious experience working within a manufacturing quality environment .Experience investigating quality issues and implementing corrective actions.Experience working closely with production teams.Knowledge of Root Cause Analysis, 8D, 5 Why and Fishbone Analysis .The ability to interpret engineering drawings and technical specifications.Familiarity with ISO 9001 .Strong attention to detail and excellent problem-solving skills.Good communication skills and the ability to work across different departments.Experience using inspection and measurement equipment.Experience within low-volume, high-mix manufacturing would be advantageous, as would exposure to electro-mechanical products, cooling systems, HVAC, refrigeration, pipework, welding, brazing, pressure or leak testing.What's on Offer£17.00 £20.00 per hourTemporary positionChoice of 6:00am 2:00pm or 2:00pm 12:00am shiftsOpportunity to work within a growing manufacturing environmentImmediate opportunity for the right candidateIf you have a strong manufacturing quality background and are looking for a hands-on temporary opportunity in Bedford, apply today!Siamo Recruitment Bedford?? 01234 413 413??TPBN1_UKTJ

Customer Services - Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

Technical Manager (Part Time) Remote | Organic Food Manufacturing | £25,000 - £35,000 | Approx. 2.5 Days Per Week Not everyone wants the next big career move. Some people want to use the experience they've spent years building, but on terms that suit them. Maybe you're looking to wind things down. Maybe you're semi-retired. Maybe you want something that fits around family life. Or maybe you're simply done with 50-hour weeks. I'm working with a growing food manufacturer that's looking for an experienced Technical Manager to take ownership of its technical and quality function on a part-time basis. The one thing they can't compromise on? Hands-on experience managing organic certification within food manufacturing. You'll be responsible for: • Managing organic certification and audit readiness, • Overseeing HACCP, food safety and quality systems, • Supplier approval and due diligence visits, • Working closely with manufacturing partners to maintain technical standards, • Investigating customer complaints, non-conformances and quality issues, • Reviewing specifications, artwork and technical documentation, • Acting as the technical lead for the business This is a remote role, with occasional travel to manufacturing partners, suppliers and certification visits (expenses covered). The preference is five half-days per week, however would be open to someone working 2.5 days a week with flexibility so there's someone available to support the business each day. Salary is £25,000-£35,000, equivalent to around £65,000-£70,000 on a full-time basis, depending on experience. If you've got the organic experience and are looking for a role that offers genuine flexibility without compromising on responsibility, I'd be happy to tell you more. Apply today or get in touch for a confidential conversation. JBRP1_UKTJ

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Clinical Deputy Manager to help us achieve our goals. Joining us at Elstow Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues • A competitive salary and benefits package, • 5 weeks holiday plus Bank Holidays, • Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care., • Workplace pension for your future security, • A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do, • Excellent training and career development opportunities, • Employee Assistance Programme, occupational health and wellbeing support services, • Everyday saving perks - Access to a wide range of retail discounts and savings, • Free on-site parking, • Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing:, • Upholding the values of Hamberley Care Homes and leading the Care teams., • Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager., • On call duties according to the needs of the home and Home Manager., • Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care., • Providing feedback to Home Manager on any areas of staff improvement., • Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders., • Leading team and clinical review meetings., • Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: • Registered Nurse with valid NMC Pin and demonstrable post registration experience, • Managing or mentoring experience, • Previous experience working as a Senior Nurse or staff nurse or registered nurse in a Care Home environment is desirable, • People Management experience, • Possess committed and organised approach, • A confident communicator with excellent verbal and written communication skillsIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Elstow Manor Elstow Manor is a luxurious care home in Wixams, Bedford, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley. JBRP1_UKTJ

Customer Services - Complaints Department (Temporary) Immediate Start | Bedford We're recruiting temporary staff to join the Customer Services team within the Complaints Department for our Bedford‑based client, with immediate start dates This role is well suited to individuals who are patient, people‑focused and empathetic, and who can confidently handle sensitive customer situations while delivering a professional service. What's on offer: Pay: £14.65 per hour Duration: 6 weeks, but could be extended Training: 3 days (fully paid) Working Hours:9am-5pm Overtime available, once trained, paid at time and a halfWhat we're looking for: Excellent verbal communication skills Strong written English A calm, professional and empathetic approach Confidence handling customer complaints and resolving issues effectively A genuine desire to help customers and improve their experienceIf you're available to start immediately and are looking for a well‑paid temporary role in Customer Services within a Complaints Department, apply today to avoid missing out. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Housing Officer Location: Clapham Park Salary: £41,235 - £43,405 per annum Job Type: Permanent, Full Time Driving Licence Required: Yes DBS Check: Basic DBS RequiredAbout the Role We are seeking an experienced and customer-focused Housing Officer to manage a designated housing patch within the Clapham Park area. This is a varied frontline role where you will act as the key local representative for residents across a range of tenures, including rented, shared ownership and leasehold homes. Key Responsibilities Act as the primary local point of contact for residents within your patch. Build and maintain effective relationships with residents, local authorities, councillors, MPs and community partners. Respond to customer enquiries and complaints, seeking early and effective resolutions wherever possible. Support and engage residents on service delivery matters, planned works, service charges and local initiatives. Work collaboratively with internal and external agencies to support vulnerable residents and those at risk. Participate in emergency response activities when required. Lead on estate inspections, ensuring communal areas are maintained to a high standard. Monitor contractor performance for services such as cleaning and grounds maintenance. Identify and report communal repairs, ensuring issues are addressed promptly. Carry out non-technical health and safety inspections and follow up on remedial actions. Manage local environmental issues and work with residents and stakeholders to improve estates. Support tenant and resident associations and attend local meetings and community events. Investigate and help resolve parking-related issues. Manage a range of tenancy and leasehold matters including: Respond to service charge queries using local knowledge of service delivery and associated costs. Undertake resident visits as required. Investigate and manage anti-social behaviour (ASB) cases within the patch.Essential Experience & Knowledge Previous experience in a Housing Officer, Housing Management or similar housing services role. Experience of managing leasehold and shared ownership tenures. Knowledge of housing management practices and relevant housing legislation. Understanding of anti-social behaviour legislation and tenancy enforcement processes. Experience of delivering excellent customer-focused services. Strong stakeholder management and partnership-working skills. Experience of handling complex tenancy cases and customer enquiries. Ability to work independently across a geographically dispersed patch. Excellent written and verbal communication skills. Strong report writing and case management abilities. Good planning, organisation and prioritisation skills. Ability to analyse financial and operational information.To apply for the Housing Officer position, please submit your CV for consideration

BBS Recruitment is an independent recruitment agency for transport and logistics sector, supplying to a variety of clients across UK. We are currently recruiting a Housing Register & Complaints Officer for our client based in Waltham Forest. Key Responsibilities for Housing Register & Complaints Officer Assess Housing Register applications and re-registrations, determining eligibility, priority, effective dates, medical needs and housing options. Provide housing advice, homelessness prevention support and guidance on alternative housing options. Allocate Council and Registered Provider properties through Choice Based Lettings, direct matching and other allocation schemes. Verify applicants’ circumstances and assess suitability for permanent, temporary and private rented accommodation. Identify support needs and make referrals to relevant tenancy, social care, health and specialist services. Investigate and resolve complex Stage 2 housing management and landlord complaints, gathering evidence and making fair, evidence-based decisions. Prepare clear and comprehensive complaint responses, addressing issues, findings, remedies and required actions. Liaise with residents, Housing, Assets, Legal Services, Registered Providers, senior managers and external agencies to resolve complex cases. Respond to Housing Ombudsman enquiries and investigations within required timescales. Maintain accurate case records, evidence, correspondence, decisions and audit trails in line with governance and data protection requirements. Manage a complex caseload, prioritising work and meeting statutory, regulatory and service deadlines. Identify recurring issues, service failures and risks, contributing to service improvement and prevention of repeat complaints. Requirements for Housing Register & Complaints Officer Strong knowledge of housing allocations, homelessness, tenancy management and landlord and tenant legislation. Good knowledge of Part VI of the Housing Act 1996 and relevant Housing Allocations Policies and statutory guidance. Knowledge of the Housing Act 1985, Housing Act 1996, Homelessness Reduction Act 2017, Landlord and Tenant Act 1985 and Housing and Regeneration Act 2008. Working knowledge of the Social Housing (Regulation) Act 2023, Regulator of Social Housing Consumer Standards and Housing Ombudsman Complaint Handling Code. Knowledge of the Children Act, Care Act and Welfare Reform Act, particularly their impact on housing needs and vulnerable households. Experience of investigating complex housing complaints and producing clear, evidence-based findings and responses. Excellent analytical, investigative, communication and problem-solving skills, with the ability to interpret legislation and apply policies accurately. Ability to manage complex caseloads, meet deadlines and work effectively with residents, housing providers, legal services, social care, health and other partners. Strong customer service skills and the ability to handle sensitive and contentious cases professionally. Proactive, solutions-focused approach to homelessness prevention, complaint resolution and achieving sustainable housing outcomes

Customer Service Advisor Reports to: Branch Manager / Area Operations Manager Location: Bedford Department: Customer Service / Operations Join Our Team Our Client is looking for an experienced customer Service Advisor to join their growing team. If you're passionate about delivering exceptional customer service, enjoy building strong customer relationships, and thrive in a fast-paced environment, we'd love to hear from you. As part of our ambitious growth strategy, our goal is to triple the number of repeat customers over the next five years. This role is central to achieving that ambition by ensuring every customer receives outstanding service, expert support, and a seamless experience from enquiry through to order fulfilment. The Role As a Customer Service Advisor, you'll be the first point of contact for many of our customers, providing a friendly, professional, and efficient service across a broad range of products. You'll process customer orders, manage enquiries, resolve issues, and work closely with colleagues across the business to deliver an outstanding customer experience. This is a varied role that combines customer service, sales support, administration, and operational collaboration, making it ideal for someone who enjoys taking ownership and making a real difference. What You'll Be Doing Deliver outstanding customer service across phone, email, and other communication channels. Process customer orders accurately and efficiently, ensuring prompt fulfilment. Handle customer enquiries and provide product guidance and recommendations. Escalate technical product enquiries to specialist teams where appropriate. Resolve customer issues and complaints professionally, achieving positive outcomes. Liaise with internal departments and external stakeholders to ensure smooth order processing. Follow up quotations and proactively engage with customers. Identify and communicate sales opportunities to the External Sales Team. Support branch operations, including warehouse or trade counter activities when required. Participate in stock cycle counting. Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency. Support the wider branch team and undertake additional duties as required. What We're Looking For We're looking for someone who enjoys helping customers, takes pride in delivering excellent service, and works well as part of a team. You'll ideally have: Previous experience in a customer service, sales support, or internal sales role. Excellent communication and relationship-building skills. Strong organisational skills with great attention to detail. The ability to manage multiple priorities in a busy environment. A proactive approach to problem solving and customer service. Experience using ERP or order processing systems (desirable). Good working knowledge of Microsoft Office. A willingness to develop product knowledge and learn about our industry. What Success Looks Like In this role, you'll help ensure: Customers receive consistently outstanding service. Orders are processed accurately and efficiently. Customer enquiries and complaints are resolved quickly and professionally. Strong customer relationships are developed and maintained. Sales opportunities are identified and passed to the relevant teams. The branch achieves improvements in customer retention, sales growth, and operational performance. You make a positive contribution to our team culture and business success. You'll become part of a supportive team where your contribution is recognised, your ideas are valued, and you'll have opportunities to develop your skills and progress your career. Every day brings new challenges, and you'll play an important role in helping us achieve our ambitious growth plans while delivering an exceptional experience for our customers. Ready to join us? Apply today and become part of a business that's committed to putting customers first and building lasting relationships. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

What You’ll DoReview and analyse existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approachLead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutionsFunction as a Primar

Ensure SEND complaints are managed in accordance with relevant legislation, statutory gu. Inclusion Officer – SEND Complaints. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by childr

Investigate complaints in line with FCA guidelines, ensuring fair and robust outcomes. Vehicle Quality Complaints Handler. Vehicle Quality Complaints Lead.

Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business improvements. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor in

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Lendable seeks a Head of Complaints to lead the complaints department across product lines, reporting to the Director of Complaints, Fraud and Financial Crime.

Key Responsibilities for the Risk Lawyer (Claims & Complaints):. Manage and advise on professional negligence claims, potential claims and client complaints from initial notification through to resolution. Provide legal and risk advice to partners and fee earners in relation to claims, complaints an

Our client, a well established insurance business in the City, is looking for a Complaints Investigator to join its complaints team. You will have solid experience handling complaints within an FCA regulated financial services environment, ideally within general insurance.

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A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.You will handle a variety of specialist Liability claims, predominantly EL & PL and Third-Party Property Damage losses.You will manage and be r

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An experienced Liability Claims Handler is required to join a rapidly expanding Construction & Engineering Division of an International Loss Adjusting organisation.You will manage your own portfolio of construction and engineering claims, primarily under delegated authority schemes for a wide ra