Complaints jobs in United Kingdom

Priory Hospital Mildmay Oaks £36,296 - £39,511 Full Time | of 37.5 hours a week Priory Hospital Mildmay Oaks has an opportunity for a Qualified Registered Mental Health Nurse (RMN) with 6-12 months' post-registration experience to join our team. Priory Hospital Mildmay Oaks is a specialist in autism and learning disability Conveniently located in Hook, Priory Hospital Mildmay Oaks benefits from excellent public transport links, including rail and bus services, a peaceful rural setting with access to nearby towns and transport connections and easy access to Located 5 minutes from the M3 and parallel to the A30. You will be part of a compassionate team that is committed to supporting people's wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. Responsible for delivering prescribed care to a defined group of patients within an agreed framework, assessing, planning, and providing person-centred nursing care in partnership with patients and their families/carers while acting as the named nurse. Accurately observes, assesses, and evaluates patients' needs and progress, monitoring and reviewing care plans and responding appropriately to changes in condition. Contributes effectively to multidisciplinary team working, participates in clinical and non-clinical meetings, and manages nursing priorities through effective delegation and shift coordination, including acting as nurse in charge when required. Maintains professional standards through ongoing development, clinical supervision, reflective practice, and adherence to preceptorship and revalidation requirements. Develops positive professional relationships with patients, colleagues, and visitors, responds effectively to concerns and complaints, supports newly qualified staff through preceptorship, and works in accordance with safeguarding policies, the Mental Capacity Act, Deprivation of Liberty Safeguards, medicines management procedures, organisational policies, and the NMC Code of Conduct. You can find additional information in the attached job description. Essential for the role Minimum 6 months post registration experience within Mental Health or Learning Disabilities Care Environment, evidence of continued professional development in relevant field We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. Benefits • Free on-site parking, • Enhanced maternity pay, • Birthday Holiday - Your Birthday as an extra days annual leave, • Contributory pension scheme, • Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and private healthcare, • Access to development opportunities, • Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel, • Leadership & management development, • Long service award, • Refer a friend bonuses Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people. We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer _. For agency enquiries and applications, please view our legal statement _. All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.

Package Description: \n \n At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. \n \n \n \n When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. \n \n \n \n We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Supervisor at Barnet Grange Care Home in Barnet. If this sounds like the place for you, we’d love to hear from you! \n \n \n ABOUT THE ROLE \n \n Your focus as Care Supervisor will be to manage, support and guide a small team within the Care Services team ensuring Avery processes and procedures are followed to the highest standards and ensuring that our resident’s choices, dignity, independence, and personal safety are at the core of all care and support activity. \n \n Other responsibilities will include: \n\n • Promoting and delivering high quality person-centred care to our residents.\n, • Closely monitoring and reporting on residents’ daily progress, ensuring all observations and interventions are recorded.\n, • Dealing with any concerns or complaints raised by residents or relatives in a polite, prompt and appropriate manner as soon as they occur.\n, • Providing ongoing support for the residents, their families and the Care Services Team.\n\n \n \n \n ABOUT YOU \n \n To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. \n \n Our ideal candidate must have: \n\n • A minimum of NVQ Level 3 or equivalent.\n, • A recognised Medication administration qualification and experience. \n, • Previous experience in a Senior Care role.\n, • Demonstrable ability in organising, leading, inspiring and influencing a team.\n\n \n \n \n ABOUT AVERY \n \n At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. \n \n \n Please note this role will require: \n\n • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.\n, • Proof of eligibility to work in the UK.\n\n \n This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs. \n \n \n

Operations Manager – Housing Management & Income Recovery \n Temporary Contract \n Job Details \n Client: London Borough of Tower Hamlets \n Service Area: Housing Options & Homelessness \n Hours: 35 hours per week \n Start Date: 07 September 2026 \n Duration: 26 weeks \n Number of Roles: 1 \n Working Pattern \n Initially 5 days in the office, then reducing to 3 days in the office subject to being able to perform the role effectively. \n Location \n 160 Whitechapel Road \n London \n Tower Hamlets \n E1 1BJ \n PAYE Rate: £48.13 per hour \n Job Overview \n London Borough of Tower Hamlets is seeking an experienced Operations Manager – Housing Management & Income Recovery to lead and manage the Housing Management and Income Recovery Service. \n The role will focus on effective temporary accommodation management, rental income maximisation, arrears reduction, customer service, contract and provider management, statutory compliance and service improvement. \n Important – Please Read Carefully \n This is a senior housing management and income recovery operations role. \n Candidates must have strong experience managing temporary accommodation, housing management, income recovery, rent collection, arrears reduction and service delivery. \n The role also requires staff leadership, complex case management, complaints, Ombudsman, legal challenge, contract management, provider management, performance data and service improvement experience. \n Key Responsibilities \n\n • Lead the Housing Management service\n, • Lead Income Recovery operations\n, • Manage temporary accommodation\n, • Maximise rental income\n, • Reduce arrears\n, • Minimise financial risk\n, • Manage landlords and providers\n, • Oversee contracts and commissioned services\n, • Support homelessness prevention\n, • Manage allocation and use of TA\n, • Support vulnerable households\n, • Lead performance management\n, • Drive service improvement\n, • Manage complex cases\n, • Handle complaints and Member enquiries\n, • Support Ombudsman investigations\n, • Manage legal challenges\n, • Lead and develop staff\n, • Support policy and budget work\n, • Use performance data and MI\n, • Deputise for the Head of Service\n\n Essential Experience & Skills \n\n • Senior housing management experience\n, • Temporary accommodation experience\n, • Income recovery experience\n, • Rent collection experience\n, • Arrears management experience\n, • Housing operations experience\n, • Staff management experience\n, • Provider management experience\n, • Contract management experience\n, • Complex case management\n, • Complaint handling experience\n, • Ombudsman case experience\n, • Legal challenge awareness\n, • Performance data experience\n, • Service improvement experience\n, • Strong stakeholder management\n\n Desirable \n\n • London borough housing experience\n, • Housing Options experience\n, • Homelessness service experience\n, • Head of Service deputising experience\n, • Accommodation procurement experience\n, • Private rented sector experience\n, • Statutory returns experience\n, • Policy development experience\n, • Organisational change experience\n, • TA contract management experience\n\n Additional Information \n Interview will be held on site at 160 Whitechapel Road, London, E1 1BJ. \n Disclaimer \n On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. \n I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Media Litigation Solicitor, 6+ PQE, London, £120,000–£130,000+ DOE. Join a market-leading Media Litigation team advising on high-profile reputation management and complex disputes for an impressive client base. To apply or to register your interest, please contact Gemma Jones on or email with your CV – JOB REF: 215304858THE ROLE:An exceptional opportunity has arisen for an experienced Solicitor to join a highly regarded Dispute Resolution team specialising in reputation management and media law. You will advise an impressive client base, including high-net-worth individuals, family offices, corporates, charities and other prominent organisations, on a broad range of complex and often high-profile matters. Your work will include advising on defamation, privacy, confidentiality, harassment, data protection, reputation management, emergency injunctions, regulatory complaints and media crisis response. You will manage matters from pre-action strategy through to litigation and alternative dispute resolution, while working closely with colleagues across specialist practice areas to deliver commercially focused and strategic advice. The role also offers excellent opportunities to contribute to business development, mentor junior lawyers and further develop your profile within a leading disputes practice.THE CANDIDATE:Applications are welcomed from qualified Solicitors with a minimum of 6 years' PQE and strong litigation experience gained within a respected practice. Previous experience in media litigation or reputation management would be highly advantageous; however, applications are equally encouraged from experienced commercial litigators with a genuine interest in specialising in this area. You will possess excellent technical ability, outstanding drafting and communication skills, strong commercial awareness and the confidence to advise clients during sensitive and high-pressure situations. The successful candidate will demonstrate sound judgement, resilience, emotional intelligence and a proactive approach to client relationships and business development.THE FIRM:This is an opportunity to join a highly respected international law firm recognised for its expertise in complex disputes and reputation management. The firm advises an exceptional client base across private wealth, commercial and international sectors, offering outstanding quality work, flexible working, excellent professional development and genuine opportunities for long-term career progression.THE PACKAGE:The firm offer a highly competitive salary, comprehensive benefits package, agile and flexible working, outstanding client exposure, ongoing professional development and excellent long-term career progression.HOW TO APPLY:Contact Gemma Jones at eNL on or email with your CV or simply call for a confidential discussion.eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide.At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates, whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.

Passenger Service Agent – Part-Time - Spanish Speaker Only \n Location: London Heathrow Airport \n Contract: Part-time - 18.75hs/week \n * EXCITING OPPORTUNITIES TO WORK WITH A PRESTIGIOUS AIRLINE * \n Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow. \n As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department. \n About the Role: \n\n • Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.\n, • Ensuring that we are providing best in class customer service delivery for our customer airlines.\n, • Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.\n\n Requirements: \n\n • Fluent in Spanish\n, • Right to Work in the UK\n, • Educated to at least 'GCSE' level standard or equivalent\n, • At least 2 years experience of working in a customer service environment\n, • Excellent customer service attitude and skills and highly developed communication skills\n, • Flexibility to work rotating shifts across a 7-day week\n, • Ability to start shifts from 6:00PM onwards - Flexibility required in case of disruptions\n, • Roster is 4 days on 2 days off\n, • Be able to commute to Heathrow Airport.\n, • Knowledge of passenger services processes and customer airline operational procedures preferred\n, • 5-year checkable employment/education history\n, • Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.\n\n What we offer: \n\n • Competitive pay\n, • Company pension\n, • Free staff parking\n, • Full training provided\n, • Uniform & PPE supplied\n, • 29 days annual leave (pro-rata)\n\n Due to the nature of the role you will be required to submit the following documents to be considered for interview:

Job Title: Housing Services Manager Contract Type: PermanentSalary: £58,093.34 per annum Working Hours: 35 Hours per weekWorking Pattern: Monday-Friday/HybridLocation: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Housing Services Manager The Riverside Group provides homes for over 140,000 people across the UK, from Scotland to Kent. Our Homes & Communities Directorate is responsible for letting homes, managing tenancies, and working with our communities to deliver lasting improvements to neighbourhoods. Our Housing Services Teams are our ‘feet on the street’ – they deliver our face-to-face interactions with customers, whether that is viewing a property, discussing rent arrears or dealing with a tenancy matter. You will lead this team to build trust with our customers and our communities, delivering a visible service which reflects local needs and aspirations, to drive up customer satisfaction within a specified geographical area.About youWe are looking for someone with: • Proven track record of managing a high-quality customer service function, preferably in the housing sector. • Experience of successfully leading, managing and motivating teams, including managing team performance. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Champion the customer, leading by example to create a strong customer-centric culture, ensuring colleague behaviour reflects our values, and that local service delivery remains responsive to the diverse needs and experiences of customers. • Lead, motivate and engage with the Housing Services Team, to ensure the delivery of a high-quality service, developing and implementing operational objectives to support the strategic objectives of the Housing Services team and the wider business. • Manage the performance of the Housing Services Team, using mentoring and performance coaching techniques, ensuring a quality service is provided, resources are flexible and deployed effectively and targets, key performance indicators and service agreements are developed and implemented effectively, ensuring underperformance is identified and addressed promptly and effectively. • Manage a mobile team of Housing Services officers, role modelling agile/flexible working to deliver a highly proactive service to customers. • Managing a housing sustainment officer, whose role is to help residents sustain their tenancy, offering practical support and advice to signposting to outside agencies to ensure support is provided. This includes, but not limited to, financial, substance misuse, hoarding, mental and physical health. • Monitor, review and report progress to the Head of Housing Services, Regional Director and other governance bodies, on the performance and cost effectiveness of the service, analysing relevant data to identify performance against targets and key performance indicators, escalating findings and recommendations and ensuring appropriate actions are implemented to address under performance. • Contribute to the development and review of relevant budgets, ensuring income and expenditure is robustly managed in line with Group financial controls. • Assist the Head of Housing Services and Regional Director to champion strong customer engagement to ensure service delivery remains responsive to the needs and experiences of customers. • Work with customers to minimise and resolve issues and complaints, liaising with Regional • Colleagues and the Customer Complaints Team to resolve escalated complaints as required. ...

Head of Risk & Compliance \n This prestigious US law firm housed in stylish new offices near Liverpool Street is seeking a new Head of Risk & Compliance to support the UK and European compliance function. This high-profile role with oversee regulatory compliance, risk management, policy development, training and engagement with regulators, ensuring the firm maintains the highest standards of governance and compliance. \n What’s On Offer: \n\n • Generous salary\n, • Attractive benefits package\n, • Hyrid working (3 days office / 2 days remote)\n, • City of London / Liverpool Street\n\n Head of Risk & Compliance – What You’ll Be Doing: \n\n • Lead the day-to-day management of the firm's UK and European risk and compliance function, supporting the COLP, COFA, MLRO and DPO\n, • Develop, implement and continually enhance the firm's compliance policies, procedures, systems and risk management framework\n, • Act as the primary liaison with regulators, managing investigations, information requests, data protection matters and other regulatory enquiries\n, • Monitor regulatory developments, provide expert compliance advice, and ensure the firm remains aligned with legal and regulatory requirements\n, • Conduct compliance audits and risk assessments, identifying areas for improvement and driving best practice across the firm\n, • Design and deliver training to attorneys and business services staff, fostering a strong culture of compliance\n, • Oversee the investigation and reporting of compliance breaches and client complaints, ensuring appropriate regulatory reporting where required\n, • Advise on key compliance areas including AML, GDPR, SRA Standards & Regulations, conflicts, anti-bribery and client due diligence\n, • Benchmark the firm's compliance framework against market best practice and maintain key compliance documentation, including the London office engagement letter\n\n Head of Risk & Compliance – What We’re Looking For: \n\n • Extensive experience in a similar / compliance role within a law firm is essential\n, • Good knowledge of SRA Standards and Regulations, AML rules and procedures, data protection legislation, KYC processes\n, • Judgement to balance commercial and compliance risks to achieve positive outcomes\n, • Ability to deal with confidential matters with discretion and tact\n, • Good IT skills and computer literacy are essential\n

We are seeking a proactive and commercially minded Compliance Analyst to join a growing compliance function within a dynamic underwriting business. This is an excellent opportunity for a compliance professional looking to develop broad exposure across a range of regulatory and compliance activities while supporting the business in maintaining a strong culture of governance, customer focus, and regulatory compliance.The role will suit an individual with experience in a generalist compliance position, including exposure to conduct risk, regulatory monitoring, and complaints handling within the insurance or financial services sector.Key Responsibilities\n\n • Support the day-to-day operation of the compliance framework across the business.\n, • Assist in the identification, assessment and monitoring of regulatory and compliance risks.\n, • Conduct compliance monitoring reviews and contribute to reporting on findings and recommendations.\n, • Support the management and oversight of conduct risk, helping to ensure fair customer outcomes are embedded throughout business processes.\n, • Review and analyse complaints data, identify trends and support root cause analysis and remediation activities.\n, • Monitor regulatory developments and assess potential impacts on the business.\n, • Assist with policy and procedure reviews, ensuring documentation remains accurate and up to date.\n, • Support the delivery of compliance training and awareness initiatives.\n, • Collaborate with stakeholders across underwriting, operations and management teams to provide practical compliance advice and guidance.\n, • Assist with regulatory reporting, governance committee reporting and compliance management information (MI).\n, • Support internal audits, regulatory reviews and other assurance activities as required.\nAbout You\n\n, • Previous experience within a compliance role in the insurance, underwriting, MGA or wider financial services sector.\n, • Good understanding of UK regulatory requirements and compliance principles.\n, • Experience supporting conduct risk frameworks and customer outcome initiatives.\n, • Exposure to complaints handling, complaints oversight or complaints analysis.\n, • Strong analytical and problem-solving skills with the ability to identify themes and emerging risks.\n, • Excellent communication and stakeholder management skills.\n, • Ability to work independently while managing multiple priorities.\n, • Proficiency in Microsoft Office, particularly Excel and PowerPoint.\nDesirable\n\n, • Knowledge of FCA regulatory requirements and expectations.\n, • Experience working within an underwriting, insurance or specialty insurance environment.\n, • Exposure to compliance monitoring programmes.\n, • Relevant compliance qualification (ICA or equivalent), or currently studying towards one.\n

My London based Local Authority is looking to recruit a Strategic Lead for Revenues and Benefits for a period of 12 months. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. You will also lead service improvement activity and undertake a comprehensive review of the Collections and Welfare operating model to determine the most effective long-term structure, governance arrangements and resource requirements for the service. As Strategic Lead for Revenues and Benefits you will also be responsible for leading service improvement and developing a transformation plan focused on performance management, service efficiency, systems optimisation, customer complaints handling, innovation and operational resilience. To be considered for the role you will need to be an experienced head of service with a strong background in leading revenues and benefits teams in a large and complex local government setting. The role will initially be offered on a 12 month fixed term basis, and will require 2 to 3 days office presence each week. The salary range is circa £95,000 to £105,000.

We are recruiting for a part time Claims Handler on behalf of a small Property Insurance company. \n Key Responsibilities \n\n • Handling incoming claims (ROCs – Record of Change), reviewing and liaising with customers.\n, • Liaising with on-site staff to understand claim details.\n, • Investigating and resolving customer complaints.\n, • Managing new job entries, contacting customers and scheduling technician appointments.\n, • Updating systems daily with claims progress and revised finish dates.\n, • Communicating with field staff on claims progression.\n, • Uploading RAMs (Risk Assessment and Method Statements) for job resketchments.\n\n Key Requirements \n\n • Minimum 1 year experience as a claims handler in insurance (flood/fire, domestic property ideal).\n, • Comfortable managing detail and keeping accurate records.\n, • Well suited to someone wanting flexibility, e.g. returning from maternity/paternity leave.\n\n Keywords: Claims Handler; Claims; Remote; Insurance; Property \n We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information. \n

About the Independent Schools Inspectorate (ISI) \n ISI is an independent inspectorate, appointed by the Department for Education to inspect association independent schools in England. Our inspection reports inform the Department for Education on the extent to which the statutory Independent School Standards are met. We are also approved by the Department for Education to inspect British schools overseas and by the Home Office to inspect private further education colleges and language schools. \n About the Role \n As the Legal, Regulatory and Complaints Officer, you will support the Director of Legal, Regulation and Complaints and fellow Complaints Officers by providing legal, regulatory and complaints support. You will help to ensure the effective discharge of the inspectorate's statutory, regulatory and legal responsibilities through case management, governance administration, document drafting, information management and regulatory compliance. You will also support the development and implementation of policies and procedures relating to high-quality complaint handling and case management. \n Key Responsibilities: \n In this role, you will add value to the team by delivering the following key responsibilities – \n Legal and Regulatory: \n\n • Portfolio of legal responsibilities including (but not limited to):\n, • Drafting and reviewing routine legal documents, correspondence, notices, legal case packs, policies and procedural documents\n, • Liaising with external legal advisers, counsel and relevant stakeholders where required.\n, • Undertaking research and preparing summaries, briefings and advice notes on matters relating to education law, public law, regulatory law, safeguarding, data protection and related areas\n, • Supporting the Director of Legal, Regulation and Complaints across all legal matters as needed.\n, • Maintain records of legal matters, ensuring high-quality documentation, accurate and secure record keeping.\n, • Assist in maintaining governance frameworks, registers, delegations and policy documentation relating to all legal and regulatory work.\n, • Assist in monitoring compliance with legal and regulatory obligations relevant to the inspectorate.\n, • Support data protection functions for GDPR compliance, including responding to subject access requests, reviewing existing policies and practices and delivering regular update training.\n, • Undertake data retrieval and compile responses to subject access requests and assuring high-quality data protection compliance activities, including record keeping and policy monitoring.\n, • Maintain compliance trackers and assist in reporting on legal and regulatory risks through up-to-date risk registers and strategy documents.\n, • Act as a professional point of contact for internal and external stakeholders on routine legal matters.\n, • Support with the delivery of legal, regulatory and compliance training where appropriate.\n, • Produce regulatory and legal update papers with the Director of Legal, Regulation and Complaints so that the executive team and senior management are fully appraised of legislative changes.\n, • Provide timely, succinct and accurate reporting to senior management and regulatory bodies.\n, • Provide written contributions to briefing documents, updates, handbooks, internal and external, on new regulations/legal requirements to enable staff and inspectors to perform their roles to an optimum level in areas of compliance and policy.\n\n Complaints: \n\n • Oversee investigations and handle complaints from beginning to end. This will include drafting responses to complaints received and/or providing accurate and timely regulatory input into complaints, as required.\n, • Explain findings and conclusions with confidence, orally and in writing.\n, • Support with managing a comprehensive system of tracking that ensures clarity and robust processes in every stage of complaint handling and response.\n, • Liaise in a timely manner with schools, complainants, inspectors and other stakeholders to arrange meetings, calls and gather relevant information.\n, • Provide accurate and timely advice on stages of complaint handling and reporting including being agile with data collation and analysis.\n, • Evaluate data sets and produce high-quality reporting to senior leaders, the executive team and the Board.\n, • Think strategically on a day-to-day basis and in long, medium- and short-term planning so that all processes secure a cycle of continuous improvement in complaint handling and resolution.\n\n General responsibilities: \n\n • Maintain confidentiality and handle sensitive information appropriately.\n, • Ensure work is delivered with accuracy, professionally and within specified deadlines.\n, • Contribute to continuous improvement within the Legal, Regulatory and Complaints function.\n, • Undertake any other duties that commensurate with the level of the post.\n\n Essential Criteria \n The skills and qualities we are looking for include: \n\n • Degree level or equivalent qualification\n, • Experience working in a legal, governance, regulatory or compliance environment\n, • Experience conducting legal research and drafting legal or governance documents\n, • Experience in administration or regulation, for example in private practice or in another educational institution or in a regulatory body\n, • Experience managing sensitive or confidential information\n, • Experience of working with stakeholders and senior managers on highly sensitive matters\n, • Experience supporting meetings, committees or formal governance processes\n, • Experience in complaint handling and high-quality stakeholder engagement\n, • Experience of implementing policy into comprehensive standard operating procedures and supporting documentation\n\n Desirable Criteria \n\n • Graduate / post-graduate qualification in law\n, • Membership of a relevant professional body (e.g. CILEX).CILEX qualification or equivalent relevant legal qualification\n, • Experience within education and/or inspectorate environments\n, • Experience supporting litigation or tribunal processes\n\n How to Apply \n Please apply by submitting your CV and a cover letter explaining your suitability for the role. \n Application Deadline:Monday 17 August at 9am.

Customer Support Executive Esher (Own transport required due to location) \n Up to £28,000 per annum DOE \n \n Looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters. \n We are on the lookout for a proactive and personable Customer Support Executive to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly. \n \n What's in it for you? \n\n • Hybrid working - 2 days from home after 3 month probation\n, • Flexible working options\n, • 25 days holiday + bank holidays\n\n \n Responsibilities \n You will be the go-to contact for customers, ensuring a seamless experience from order to delivery: \n\n • Manage a portfolio of customer accounts daily\n, • Process orders and coordinate delivery schedules\n, • Work closely with the Sales team to support business growth\n, • Track orders and ensure timely, accurate deliveries\n, • Build strong, lasting relationships with customers\n, • Provide product information and updates on orders/contracts\n, • Handle queries and complaints with confidence and care\n, • Support internal teams with administrative tasks when needed\n\n \n Skills required \n\n • At least 1 year of office-based customer service experience\n, • Strong IT skills - ideally with SAP, Power BI, or advanced Excel\n, • Confident using the MS Office suite\n, • Excellent communication and relationship-building skills\n, • Own transport is essential due to location\n\n \n Apply now and take the next step in joining a fantastic team! \n

Employment Lawyer 2+ To £££This dynamic, top 30 City firm is looking to hire an ambitious employment lawyer to join their highly regarded team and enjoy working with FTSE clients on both national and international matters. These include dealing with strategic employment law advice, complex employment tribunal claims, cross-border issues, restructuring and redundancy, complex grievances at a senior level including discrimination and whistle blowing complaints and senior executive/board room issues. The role will also involve high value and High Court litigation so experience in this area will be advantageous. The firms client base includes financial services, life sciences and infrastructure and the team also advises on the M&A and outsourcing space, so an appetite for this type of work would be helpful. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Compliance Manager \n Top tier US law firm with ultra-modern offices in the City is seeking an exceptional Senior Compliance Manager to support its UK and European compliance function. This broad and varied role will play a key part in regulatory compliance, risk management, policy development, training and regulatory engagement, helping to foster a strong culture of compliance across the firm. \n What’s On Offer: \n\n • Generous salary\n, • Hybrid working (3 days office / 2 days remote)\n, • Competitive benefits, wellness and pension package\n, • City of London / Liverpool Street\n\n Senior Compliance Manager – What You’ll Be Doing: \n\n • Support the firm's Compliance function (including the COO, London Managing Partner, COLP, COFA, MLRO and DPO) on all compliance, risk management and regulatory matters, driving continuous improvement of systems, controls and processes\n, • Develop, implement and maintain the firm's compliance policies, procedures and risk management framework in line with regulatory requirements and best practice\n, • Act as the primary point of contact for regulatory bodies, including investigations, information requests, data protection enquiries and Subject Access Requests\n, • Monitor regulatory and market developments, ensuring attorneys and staff remain informed of relevant changes and compliance obligations\n, • Conduct compliance audits and risk assessments, identifying key risks, recommending improvements and overseeing remediation\n, • Deliver and coordinate compliance training and promote a strong culture of regulatory compliance across the firm\n, • Maintain systems for recording, investigating and reporting breaches, near misses and client complaints, ensuring appropriate escalation to regulators where required in consultation with the relevant function holders\n, • Maintain expert knowledge of relevant legislation and regulatory requirements, benchmark the firm's compliance framework against market best practice and maintain the London office engagement letter\n\n Senior Compliance Manager – What We’re Looking For: \n\n • Law firm experience in a similar compliance role\n, • Good knowledge of SRA Standards and Regulations, AML rules and procedures, data protection legislation, KYC processes\n, • Maintains the highest professional standards to ensure the firm is not in a position of risk\n, • Ability to work collaboratively with partners and the management team to resolve any client conflicts and to ensure acceptable outcomes\n, • Good IT skills and knowledge are essential\n

\n Devereux Chambers is a leading set of 57 barristers, including 13 KCs, supported by an experienced and enthusiastic team of practice managers and business services staff. We have an excellent reputation for the quality of our work, particularly in serious injury and clinical negligence, employment, and tax. We are known for our supportive and approachable culture, progress approach and strong professional work ethic, offering a high standard of client service and commitment to excellence in all areas of practice at all times. \n We are looking for confident, client friendly candidates, with excellent communication skills, a focused and proactive approach and a minimum of 5 GSCEs at Grades 5-9 (or equivalent). \n Personal qualities and knowledge \n\n • Taking a role within the clerks’ room to deliver a superior level of service based on the principle of ‘right first time, every time.’\n, • Demonstrating the confidence and resilience to operate in a high- profile organisation.\n, • Consistently acting in a professional manner, to build personal gravitas and credibility.\n, • Developing a detailed knowledge of each barrister’s practice, specialist areas and clients.\n, • Keeping abreast of developments and trends within the legal sector, particularly the Bar (including new legislation, changes in regulations, and movement among our client base) with an emphasis on the impact of the changes on the team and on clerking services.\n\n Strategic practice management \n\n • Assisting Members of Chambers to meet their "practice diversity" aspirations and achieve their chosen work-life balance, in the approach taken to the matters above.\n\n Business development \n\n • Taking part in a minimum of three marketing and business development initiatives – i.e., attending and contributing to events with clients, sometimes out of office hours.\n\n Client relationship management \n\n • Ensuring effective cross-selling of members and implementing Chamber’s policies relating to the fair, appropriate and effective distribution of client work.\n, • Developing and maintaining professional relationships with current and potential professional clients of the barristers in their team.\n, • Recording all work opportunity information in LEX and report to the Job Summary\n, • To undertake general clerking and administration duties for members of Chambers within the appointed team, as directed by Practice Manager/Deputy Practice Manager.\n, • Work with the Practice Manager and Deputy Practice Manager, contributing to the smooth running of the team, liaising regularly with clerking colleagues. Reporting to their Practice Manager and Deputy Practice Manager and working closely with all members and staff.\n\n Management and organisation of the clerks’ room \n\n • Acting as first point of contact for appointed barristers for the team, both for internal and external clients.\n, • Allocating briefs and diary management for their appointed barristers.\n, • Advising solicitors and other clients or potential clients of Chambers on appropriate Counsel, their availability, and applicable fee rates.\n, • Responding to all queries or requests for information by clients in an efficient, professional, and courteous manner.\n, • Negotiating fees, including tranche arrangements and settlement fees, pricing, and billing of work for their appointed barristers.\n, • Utilising case management software to record and update case data, diary dates, case records, fee data, tasks, contact details and other related data.\n, • Liaising by telephone or in person with the Courts, clients, and other barristers’ clerks for fixing dates as appropriate, and logging/maintaining up to date records of such negotiations.\n, • Notifying barristers and instructing solicitors, of listing information from the Court offices. Recording listing information on the LEX Diary system.\n, • Liaising as appropriate, internally, and externally, to organise conferences and meetings on behalf of members of their appointed team.\n, • Monitoring the diary for forward planning – next day, next week, next month etc.\n, • Reading correspondence and briefs received carefully. Noting, logging, and following-up requests for advice or other documents or information and maintaining accurate records of such information in accordance with clerking protocols.\n, • Liaising each day with clients and barristers to inform both parties (as appropriate) of commitments, availability, the progress of cases, relaying other relevant information, to ensure the timely delivery of papers and to follow up on correspondence.\n, • Reminding all team members of their diary commitments for the next day.\n, • Liaising with the junior clerks as necessary to ensure that documents and other information is delivered where and when needed, for example the lodging of skeleton arguments or bundles.\n, • Reporting problems or complaints immediately to the Director/Deputy Director of Clerking and Business Development, and/or Practice Manager to agree the appropriate course of action.\n, • Ensuring that clerking processes, protocols, and procedures are properly adhered to and providing a superior level of service to members.\n, • Undertaking such other duties as agreed from time to time with the Director/Deputy Director of Clerking and Business Development to ensure the smooth and efficient running of Chambers.\n, • Maintaining effective communication with colleagues and providing appropriate support and cover for other teams in their absence, for whatever reason.\n, • Acting in a manner commensurate with an ethos of ‘continuous improvement’ to the service experience of internal and external clients.\n\n Working Relationships \n\n • Developing and maintaining good working relationships, with barristers and colleagues at Devereux Chambers, as well as professional clients, court officers, and with staff and barristers in other chambers.\n\n

Experienced Lift and Electrial Manager Purpose: Working together to deliver homes and communities where residents feel happy and secure. \n Experienced Lift and Electrial Manager Values: High Performing, One Team, Make it Happen and Excellent Customer Service. \n Experienced Lift and Electrial Manager Responsibilities & Outcomes Skills & Experience Expectations \n Key Responsibilities: Experienced Lift and Electrial Manager \n ? Uphold SHPs Values, Behaviours & Leadership \n expectations at all times (see overleaf) \n ? Responsible for the operational management \n and delivery of M&E works programmes and \n projects. \n ? Contract manage and monitor service \n providers delivering the M&E repairs, \n maintenance, and servicing contracts and \n ensure SHP is statutory compliant in all \n aspects. \n ? Audit contractor performance and ensure \n certification and test reporting is accurate and \n correctly recorded in databases and registers. \n ? Undertake pre and post inspections of works \n and servicing to monitor quality and ensure \n the service provider is meeting the contract \n specification or brief. \n ? Design and prepare specifications, tender \n documents and procure contracts with the \n support of the Client Manager and Quantity \n Surveyor. \n ? Commission and manage consultants to \n deliver projects as instructed by the \n Engineering and Compliance Manager. \n ? Forecast annual budgets and manage monthly \n cash flow and expenditure to meet approved \n sums. \n ? Deliver a high quality and 'best in class' \n repairs service to customers demonstrated by \n high levels of satisfaction. \n Essential: \n ? Significant Experience in managing Lift and \n Electrical Compliance Contracts \n ? Significant Experience in Programme and \n Project Management from conception to \n completion \n ? Ability to work independently, exercising good \n initiative and judgement \n ? Excellent written and verbal communication \n skills. \n ? Proven time management and prioritisation \n skills. \n ? Proven experience and ability to deliver \n excellent customer care and valuing diversity. \n ? Proven attention to detail and ability to work \n on a variety of tasks simultaneously. \n ? Experience of conducting technical inspections \n ? Working knowledge of building services and \n building construction, best practice and \n Regulations \n ? Working knowledge of current forms of \n building services contract and implementation \n ? Experience of managing and monitoring \n budgets, implementing action plans to \n address adverse variances \n ? Technical expertise sufficient to understand \n complex issues in construction, engineering \n and maintenance in the delivery of projects. \n ? Understanding and experience of leasehold \n service charging including consultation \n requirements for qualifying works (S20). \n Desirable: \n ? Minimise exposure to risks for SHP and residents by effective \n management of service providers and ensuring properties are \n compliant. \n ? Programmes and projects are delivered on time and in \n budget with overall quality meeting agreed standards. \n ? Prepare Health & Safety plans, risk assessments, project \n plans, works programmes, budget estimates, draft board \n reports, project update reports and other information as \n required. \n ? Communicate with residents to ensure that services meet \n their needs and involve them in projects, specifications and \n setting service standards. \n ? Provide excellent front line customer service by working in \n partnership with internal and external stakeholders to ensure \n our customers? needs are met and objectives are achieved. \n ? Develop and maintain relationships with internal and external \n stakeholders in order to support our customers. \n ? Instruct works in accordance with SHP Standing Orders and \n Financial Regulations. \n ? Provide technical advice to colleagues and stakeholders \n ? Ensure compliance with all relevant statutory and regulatory \n requirements \n ? Address complaints appropriately and within required \n timescales \n ? Ensure that all policies and procedures are adhered to so that \n consistent and standard practice is achieved across the \n organisation \n ? Assess clients needs to ensure effective service delivery. \n ? Prepare works orders, specifications, schedules of work, \n manage variations. \n ? Ensure high standards of work, customer satisfaction, and \n VFM.

Senior Relationship Manager (Intermediary)Location: LondonEmployment Type: Permanent | Full-TimeSalary: Up to £70,000Working Pattern: Onsite - 5 days per week (no hybrid working)About the RoleWe are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.Key ResponsibilitiesRelationship Management & Business DevelopmentManage and grow relationships with commercial clients ranging from SME to Corporate.Develop and maintain strong partnerships with intermediaries to generate new business opportunities.Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.Corporate Portfolio & Credit ManagementManage a portfolio of corporate credit accounts with varying turnover and exposure levels.Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.Monitor account performance, payment behaviour, and portfolio health.Conduct regular client visits to strengthen relationships and enhance account profitability.Monitoring, Reporting & DocumentationEnsure facility documentation and account records remain accurate and up to date.Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.Provide regular MIS and performance updates to senior management.Remedial & Risk ManagementIdentify early warning indicators and proactively escalate concerns.Follow up on overdue accounts and coordinate transfer to Recovery where required.Provide full documentation and ongoing support to recovery teams.Team Development & LeadershipAdvise and guide Assistant Relationship Managers on routine and complex matters.Line-manage junior support staff and Relationship Support Officers where applicable.Support team development through coaching, feedback, and performance management.Customer Service & Stakeholder EngagementAct as a key point of contact for intermediaries and clients, ensuring timely and effective responses.Handle complex customer queries and complaints professionally.Ensure customer data accuracy and compliance with internal procedures.Represent the organisation positively with clients, intermediaries, and internal stakeholders.Projects & Continuous ImprovementContribute to special projects and initiatives as assigned.Identify process gaps and recommend improvements to enhance efficiency and control.Participate actively in team meetings, training, and professional development.Regulatory & Conduct ResponsibilitiesComply with all FCA and PRA Conduct Rules and Certification Regime requirements.Act with integrity, skill, care, and diligence at all times.Ensure effective control, compliance, and oversight within areas of responsibility.Promote fair customer outcomes and sound market conduct.Experience & QualificationsMinimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking.Strong background in commercial lending, intermediary banking, and portfolio management .Proven experience in credit analysis, customer relationship management, and negotiation .Line management experience preferred.Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.Key Skills & CompetenciesCommercial and SME Banking ExpertiseIntermediary Relationship ManagementCredit & Financial AnalysisRegulatory & Conduct Risk AwarenessNegotiation & Stakeholder EngagementCustomer Service ExcellenceStrong Numerical & Financial AcumenTPBN1_UKTJ

Risk & Compliance Manager London or Sussex Hybrid 2/3 days a week in office We're working with a leading regional law firm looking for a Risk & Compliance Manager to join its central management team.This is a broad, hands-on role covering professional risk, compliance, claims, complaints, insurance and regulatory matters, with significant exposure to partners and senior stakeholders.The role?• Managing and developing risk & compliance policies and procedures• Advising fee earners on SRA regulations, professional conduct, ethics and conflicts• Managing claims and complaints, including liaison with insurers, the SRA and Legal Ombudsman• Supporting the firm's PI insurance process• Carrying out compliance audits and identifying areas for improvement• Delivering training across the firm on risk and compliance matters• Coordinating the firm's Lexcel accreditation• Maintaining risk registers and root cause analysis• Supporting business continuity planning• Advising on regulatory requirements and changes in legislation• Supporting risk and compliance matters relating to M&A and mergers• Reviewing third-party terms of business• Working alongside IT, HR, Finance and other support functions on wider risk matters• Supervising a Risk & Compliance AssistantAbout you? 7+ years in legal compliance Strong knowledge of SRA regulations and professional conduct Experience managing professional indemnity insurance and claims Strong understanding of risk management within a legal environment Experience handling complaints and regulatory matters Excellent communication and stakeholder management skills Confidence working with partners and senior management Strong analytical, investigative and problem-solving abilitiesThis is a great opportunity to join a truly supportive culture and team, working closely with the Head of Risk in a broad compliance role. Interested?Know someone great?Reach out, let's have a confidential chat

Job Title: Complaints LeadContract Type: 6 Months Fixed TermSalary: £52,065.35 Per AnnumWorking Hours: 35 hours per weekWorking Pattern: Monday - FridayLocation: London / Hybrid - 2 days a week in the London officeIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as Complaint Lead The Complaints Lead (CL) will be accountable for a team of complaints professionals, ensuring they are delivering against all objectives and performance measures and providing complaint resolution service to customers ensuring an empathetic approach at point of contact. Ideally in this role you will be support the Complaints Operations Manager to actively & visibly champion the customer and embed a coaching & performance culture across the team, also to maximise team productivity, quality of service and customer satisfaction through an innovative approach.About youWe are looking for someone with:• Knowledge of the Housing Ombudsman’s complaint handling code. • Customer first ethos and the ability to elicit customer needs quickly and deliver to those needs, were possible. • Excellent coaching skills with the ability to drive performance • Experience of complaint handling • Knowledge of identifying service improvements as a result of feedback, service failures and complaints • Experience of liaising and working with senior colleagues of all levels • Experience of managing and developing a new team • Provision of providing high quality business focused customer serviceWhy Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:\n\n • Competitive pay & generous pension \n, • 28 days holidays plus bank holidays\n, • Flexible working options available\n, • Investment in your learning, personal development and technology\n, • A wide range of benefits\nDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile\n\n, • The Complaints Lead (CL) will be accountable for a team of complaints professionals, ensuring they are delivering against all objectives and performance measures and providing complaint resolution service to customers ensuring an empathetic approach at point of contact.\n, • To support the Complaints Operations Manager to actively & visibly champion the customer and embed a coaching & performance culture across the team. \n, • To maximise team productivity, quality of service and customer satisfaction through an innovative approach\n, • The CL will lead and develop their team to create a culture that encourages individual autonomy and freedom to solve customer problems within milestones\n, • The CL is accountable for the performance and delivery of their team and is responsible for the management of and continuous development of people, processes, systems and governance within the complaints process working with the Operations Manager and Head of Complaints\n, • The CL will ensure that all complaints and disputes are investigated or reviewed fairly and impartially, using an evidence-based approach. \n, • The CL will ensure that the team are working efficiently and effectively and in accordance with agreed performance targets, service standards and quality standards.\n, • The CL will work closely with other key areas of the business to share learnings and to ensure delivery of service improvements as a result of customer feedback.\n, • Lead on local continuous improvement activity\n, • Work with the wider Complaints leadership team to create a highly engaged workforce within the group Complaints Centre of Excellence\n, • To ensure knowledge of Riverside policies & processes is maintained in order to support colleagues with more complex enquiries & resolve issues where intervention at a more senior level is necessary\n, • Manage the operational performance of a team of between 8 to 10 Complaint colleagues\n, • Allocate casework appropriately and monitor completion of work in line officer’s targets to contribute to Riverside’s corporate objectives.\n, • Ensure compliance with legal, regulatory and statutory obligations within their team including QA being...\n

Our client is a global, leading specialist for intelligent drive technology and systems as well as tailor-made services. They are looking for a Electrical Support Engineer to join their growing team. The client offers excellent career progression and development, and the ideal candidate will have. Electrical Support Engineer Permanent £50,000 – £65,000 (dependent on experience) Monday – Thursday, 08:30am - 16:30pm, Friday 8:30am – 15:30pm Croydon Electrical Support Engineer Job Description Manage Electrical tasks, testing protocols and issues in conjunction with the Senior Mech Eng and Head of Eng; Conform to, own, develop and manage the Job Pack system for all electrically biased Job Packs; Own and manage electrically biased Concessions & Engineering Changes (ECs); Own the creation, review, development, certification and management of electrically biased BoMs; Own the management of all electrically biased data, manuals, drawings, information, etc; Determine, design/ select and reverse engineer electrical components, systems and test equipment; Carry out electrically biased investigations, analyses, research and assessments to support NCRs, customer complaints, warranty claims, fault diagnosis, casualties, overhaul activities, creation of COIs, method statements, manuals, work instructions, RAMS, etc Electrical Support Engineer Essential Experience/Skills/Qualifications Experienced engineer with a minimum HNC/HND qualification (or equivalent) in an electrical/ electronics/ avionics (Electrically biased) engineering discipline; Design experience and a good balance of general design engineering, reverse engineering. Working knowledge and grasp of electrical fundamentals, principles and their application to products, fault diagnosis, analyses and design. Electrical Support Engineer Company Benefits Annual Bonus & 25 Days Holiday (pro rata on year of joining) Car Allowance Pensions 3% EE and 6% ER, Life Assurance & Salary/Bonus Sacrifice Private Health Care & Dental Health Care If you feel you’re a good fit for this position, please click ‘apply

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview Please note this role can be based out of any of our Pen Underwriting locations The Technical Underwriting Manager is responsible for providing technical leadership within the Risk Managed division. The role is accountable for delivering financial performance (GWP, revenue and profitability) alongside insurer performance targets (loss ratio), through effective management of underwriting standards and technical performance. A key focus of the role is to design and embed a robust underwriting framework that enables the delivery of products under delegated authority from carrier partners. The role holder will own the product suite, ensuring ongoing value, competitiveness, and relevance for brokers, coverholders and end customers. How you'll make an impact • Lead and influence the technical performance of the business unit, driving delivery of P&L objectives through proactive performance management, including target setting, monitoring and corrective action planning, • Identify emerging risks, trends, opportunities and challenges, responding with clear, actionable plans to protect and enhance performance, • Develop and maintain underwriting frameworks, guidelines and rating structures to support consistent, high-quality underwriting decisions within delegated authority, • Contribute to product development, innovation and continuous improvement of underwriting systems and processes, • Establish and maintain high standards of technical underwriting, professional conduct and ethical behaviour across the team, • Work closely with Risk & Governance to allocate underwriting authorities and implement structured audit processes to ensure compliance and consistency, • Support internal and external audit processes, including oversight of delegated authority arrangements, • Act as a key referral point for complex or high-value risks exceeding individual underwriting authorities, • Build and maintain strong relationships with key stakeholders including brokers, insurers and coverholders, • Lead, coach and develop underwriting teams, ensuring capability and succession for future growth and market opportunities, • Ensure adherence to service standards and effective handling of complaints in line with company procedures, • Act as a role model for company values, professionalism and ethical conduct, ensuring compliance with the AJG Professional Standards Manual, • Ensure full compliance with all applicable legal, regulatory and governance requirements, taking ownership for identifying gaps and implementing remedial actions where required About You Technical Knowledge • Strong understanding of insurance principles and the application of these in complex underwriting scenarios, • Advanced knowledge of underwriting disciplines, pricing and rating methodologies, • Awareness of when specialist input (e.g. surveys, engineering reports) is required for complex risks, • Good understanding of claims handling, reserving and its impact on loss ratio performance, • Strong knowledge of UK regulatory frameworks and legal considerations within insurance Experience • Proven underwriting leadership experience within a defined line of business, • Strong track record of delivering against financial targets and managing business performance, • Experience operating within delegated authority environments, • Demonstrated ability to embed robust processes and technical standards in line with compliance requirements, • Experience working in a matrix environment, collaborating across functions to deliver shared objectives, • Strong market awareness with the ability to identify and capitalise on growth opportunities Skills & Capabilities • Strong analytical capability, with the ability to interpret KPIs and drive performance improvements, • Excellent communication skills, with the ability to influence and engage across all levels, both internally and externally, • Strong organisational and leadership skills, with the ability to manage teams against deadlines and targets, • Effective negotiation and decision-making skills in complex scenarios, • Commercial acumen and financial awareness, including business planning and trading in a competitive market, • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint), • Awareness and practical understanding of how data and AI can enhance underwriting and product development, • Strong product knowledge across standard and complex risks, with the ability to evolve offerings in response to market changes Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, _. • Competitive compensation, • Comprehensive benefits programs designed to support your well-being, • Career development opportunities and ongoing learning, • A collaborative, people-first culture with accessible leadership, • The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our _ to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

\n \n \n We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live. \n Where will I be working? \n Camden Goods Yard, London, NW1 8BT \n Working Pattern \n Nights 4 on 4 off rolling rota – 7 PM to 7 AM \n What You'll Be Doing \n \n • Providing a warm, professional welcome to all residents and guests\n, • Conducting regular building checks and patrols ensuring communal areas are clean and secure\n, • Handling queries, complaints, and emergencies with calm and courtesy\n, • Monitoring CCTV and managing visitor access\n, • Managing deliveries and post in line with company procedures\n, • Issuing and logging keys responsibly\n, • Proactively addressing cleaning and maintenance issues\n, • Ensuring bikes are stored correctly and issuing warnings for unattended ones\n \n What We're Looking For \n \n • Front of House experience in residential or hospitality setting\n, • Excellent customer service and communication skills\n, • Calm, courteous, and professional under pressure\n, • Strong organizational skills and attention to detail\n, • Honest, reliable, punctual, and well-presented\n, • Able to use initiative and prioritise workload\n, • Confident handling complaints and difficult situations\n \n What does RMG have offer you? \n You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: \n \n • 27 days holiday plus all Bank Holidays - Pro rata for shift based roles\n, • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services\n, • Sponsorship for study and professional qualifications (up to 4 study days)\n, • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)\n, • As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!\n \n \n \n \n \n \n What's next? \n If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. \n As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. \n We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. \n If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. \n We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. \n \n If you are a recruitment agency please note we operate a PSL and do not take cold calls \n \n \n \n \n Safeguarding \n At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. \n We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. \n By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities \n \n \n \n \n

Main purpose of job: \n \n Working as part of the DUA team, responsible for the management and governance of delegated claims administrators (DCA) including due diligence, onboarding, agreements, declarations, ongoing oversight. \n Review and upload claims bordereaux, providing insights to relevant underwriting and non-underwriting stakeholders including Claims, and contributing to relevant regulatory returns and internal reporting. \n Coordinating internal and external DCA audits, tracking remediation of actions through to completion. Working closely with the DUA team and Compliance in ensuring compliance with applicable regulatory standards, such as conduct risk oversight. \n Contributing to the operational resilience requirements relevant to DCAs. \n \n Key tasks: \n \n 1) DCA Onboarding and Oversight \n\n • Manage the onboarding of new and renewed DCAs\n, • Maintain oversight of DCA performance through review of SLAs, complaints, issue resolution.\n\n \n 2) Audit and Governance \n\n • Coordinate internal and external DCA audits (including DAM-led).\n, • Manage the claims auditor panel and annual reviews.\n, • Review and sign-off on completed audits.\n, • Track actions arising from audits through to remediation.\n\n \n 3) Bordereaux Management and Reporting \n\n • Review and upload claims bordereaux within the system (VIPR Intrali), liaising with relevant DCAs to ensure data quality is maintained.\n, • Utilise bordereaux data to extract valuable insights and to complete relevant regulatory returns (e.g. Solvency II/Solvency UK).\n, • Produce MI, KPIs, trend analysis and Conduct Risk reporting.\n\n \n 4) Operational Resilience \n\n • Contribute to the operational resilience oversight of coverholders and DCAs, ensuring relevant review of DCA processes, procedures and systems in the context of Operational Resilience.\n\n \n 5) Stakeholder Management \n\n • As part of the DUA team, maintain strong relationships with key stakeholders including Claims, Underwriting, Compliance and Operations.\n, • Attend relevant internal and external meetings, including DA and Conduct Risk Oversight meetings.\n\n \n Key personal skills required: \n \n\n • An experienced and hands-on market practitioner with strong organisation skills, able to balance multiple priorities.\n, • Strategic mindset, focused on continuous improvement.\n, • Strong communication and stakeholder management skills, able to effectively communicate at all levels.\n\n \n Key technical skills required: \n \n\n • Experience in delegated claims authority oversight in the London/Lloyd’s market.\n, • Strong knowledge of claims processes and regulation.\n, • Systems experience in cover holder and bordereaux management software preferred (e.g. VIPR).\n, • ACII qualification preferred.\n

AJ Chambers is currently working with a tier 2 Legal 500 firm, in the City of London. They are seeking a Employment Associate for a 4 years+ PQE. You will be working with high profile cases within the UK and Europe. \n \n Key Responsibilities \n \n You will manage a caseload of both contentious and advisory work, with a focus on: \n \n\n • Discrimination complaints\n, • Whistleblowing concerns\n, • Grievance and disciplinary matters\n, • TUPE\n, • Redundancy\n, • Employment issues involving safeguarding\n, • Employment status\n\n \n Skills Required \n \n\n • 4 years + PQE Employment Law experience in UK\n, • Experience managing work for multiple partners and clients while maintaining and nurturing relationships\n, • Excellent written and verbal communication skills\n, • Genuine interest in the work, with a willingness to ask questions and propose ideas\n\n \n Please Apply or contact Laura Turner @ AJ Chambers to find out more

Role - Forward Deployed Management Consultant \n Salary Range: £70k - £100k \n \n SentiSum is the AI intelligence layer for customer experience. We turn customer voice from support tickets and calls into reviews and surveys, and then into a clear picture of what's driving cost, churn, and complaints. Some of the leading household consumer brands make sharper decisions about their customers using SentiSum. \n \n But we don't really sell software. We sell the result: lower cost to serve, higher CSAT, fewer complaints. The platform is how we get there. The outcome is the point. \n This role owns that outcome for a small number of strategic accounts. You sit alongside their team, get deep into their data, and turn it into decisions that move the numbers they care about. It's the work the best consultants do, except your recommendations actually ship, and you're there to see them land. \n \n What you'll do \n \n Own two or three major accounts as their trusted partner. Get into their data, find what's driving cost, churn and complaints, and build the plan to fix it. Run the business reviews and working sessions that keep it moving. Drive adoption so the impact is real, not theoretical. Feed what these accounts need back into our product and AI roadmap. \n \n You'll own the impact. You won't carry a quota. \n Who you are \n \n\n • You've done this kind of work before, as a consultant or in a client-facing delivery role where you owned outcomes for demanding enterprise clients.\n, • You're comfortable in data: not an engineer, but you can interrogate a dataset and turn it into a story.\n, • You can walk into a room with a client's senior leaders, run the conversation, and leave with a decision.\n, • You're curious about AI and can talk about it with substance.\n, • You'd rather go deep on a few accounts than manage a wide, shallow book.\n\n \n Two backgrounds tend to work: a strategy consultant who got hands-on with data and product, or a technical delivery person with real client polish. \n \n First six months \n \n Our top accounts see you as their most valuable partner. You've led at least one piece of work that moved a customer's numbers. The product team is building against needs you surfaced.

We are working with a leading international law firm to hire a Risk Lawyer for their General Counsel team in London. In this role you will handle and resolve professional indemnity insurance matters, client complaints, and internal service reviews while upholding best practice standards across the business. \n \n The firm is looking for a qualified solicitor with significant experience handling investigations, complaints, or claims within a contentious insurance or law firm compliance environment. Candidates must possess deep knowledge of the regulatory landscape, including Legal Ombudsman processes and professional indemnity insurer engagement, alongside proven drafting skills and meticulous attention to detail. The ideal candidate will combine a robust, agile approach with the strong interpersonal skills required to advise partners, influence senior stakeholders, and maintain composure under pressure. \n \n The responsibilities will include: \n\n • Responding to and resolving client complaints in accordance with internal protocols and regulatory procedures.\n, • Assisting in the management and resolution of potential issues engaging the firm's professional indemnity insurance arrangements.\n, • Delivering proactive, commercial advice on legal service obligations, operational risks, and professional negligence procedures.\n, • Conducting internal investigations and service reviews alongside key stakeholders, liaising with the COLP as required.\n, • Developing and delivering training initiatives that promote best practice, service excellence, and risk awareness firmwide.\n, • Collaborating across the General Counsel function on ad-hoc departmental projects and risk management initiatives.\n\n \n Please apply today to register your interest in this position.

Product Manager — Social Housing Technology (SaaS) | £75-100k | Remote (UK-wide) \n \n We are hiring a social housing operations / SaaS expert; Someone who truly understands how social housing operates the challenges, workflows and technology requirements of housing providers. This role is ideal for someone from a social housing operations, systems, digital or transformation background who wants to help shape the future of a critical housing technology platform. Product Management experience is beneficial, but deep sector knowledge is the priority. \n \n Our client is a leading provider of SaaS solutions to the UK social housing sector. Their complex platform supports housing providers with some of the most complex operational and regulatory processes in the industry. \n \n \n The Role \n\n • Use your understanding of social housing operations to influence product strategy and roadmap.\n, • Work with housing providers to understand their challenges and improve technology solutions.\n, • Help shape a complex housing management platform used across the sector.\n, • Collaborate with customers, engineering, UX and internal teams to deliver meaningful improvements.\n, • Bring your knowledge of housing processes and regulations into product decisions.\n\n \n Experience Required \n\n • Deep understanding of the UK social housing sector is essential.\n, • Experience working within housing associations, local authorities, housing technology providers or housing transformation programmes.\n, • Strong knowledge of housing operations, including areas such as:\n, • Repairs and maintenance\n, • Rent and income management\n, • Arrears\n, • Compliance\n, • Complaints\n, • Tenancy and housing management processes\n, • Understanding of the regulatory complexity and operational challenges faced by social housing providers.\n, • Experience working with housing management systems, digital transformation or technology change.\n, • Product Management experience is desirable but not essential — candidates with exceptional social housing expertise who can develop their product skills will be considered.\n\n \n This client cannot offer visa sponsorship

Agilia Infrastructure Partners is a specialist infrastructure consultancy established in 2016. We support some of the UK's most complex and high-value infrastructure programmes across the water, energy, transport and defence sectors, providing expert advisory and delivery support to clients navigating the most demanding regulatory and commercial environments in the UK. \n \n Our Procurement Service Line plays a leading role in helping clients deliver best-in-class procurement outcomes. We collaborate with contracting authorities and regulated utilities at every stage of the procurement lifecycle – from strategy development through to contract award – bringing deep regulatory expertise and genuine delivery experience to every engagement. \n \n ROLE: \n \n This is an exciting opportunity for an experienced procurement professional to join Agilia at Associate Project Director level. We are looking for someone who has not only advised on procurement but delivered it. You will bring hands-on experience of delivering complex, high-value procurements in regulated environments: having sat on the client side or in a deeply embedded delivery role, managed live tender processes, chaired evaluation panels, navigated regulatory risk in real time, and driven programmes through to compliant contract award. \n \n Working closely with the Procurement Director, you will lead client-facing procurement delivery, grow the Procurement Service Line, and act as a credible senior practitioner across the public sector and regulated utility procurement. You will be an active contributor to a collaborative, high-performing team – mentoring colleagues, sharing knowledge openly, and taking genuine satisfaction in seeing others develop alongside you. You will help build our tools and frameworks, contribute to Agilia’s market presence, and bring an enthusiasm for procurement as a strategic profession that is visible to clients and colleagues alike. \n \n You will understand the practical pressures our clients face: constrained internal capacity, political and regulatory scrutiny, affordability challenges, and legacy commercial frameworks. You will model best-in-class procurement practice - grounded in real delivery experience - and help build a high-performing team capable of executing complex, high-value procurements for some of the UK's most significant infrastructure projects. \n \n KEY RESPONSIBILITIES: \n \n Procurement Strategy Development: – Lead the development and implementation of robust, compliant procurement strategies for complex infrastructure programmes. Draw on direct delivery experience to ensure strategies are not only technically sound at the approval stage, but workable in execution - reflecting the practical realities of live procurement management, supplier behaviour, and regulatory risk. \n Procurement Execution and Management: Lead the day-to-day delivery of live procurement processes, including managing tender portals, issuing tender documentation, coordinating and chairing evaluation panels, managing bidder communications and clarifications, overseeing moderation, and ensuring compliant standstill and award processes. Identify and manage procedural risk in real time and know how to recover when things do not go to plan. \n Regulatory Compliance and Risk Management: Draw on direct, firsthand experience of operating under the Procurement Act 2023, or its predecessor regimes to guide clients through their compliance obligations. This means practical application - having structured procurements, drafted compliant notices, managed standstill periods, and navigated challenges or complaints. Ensure clients understand their obligations and risks at each stage with clear, actionable guidance. \n Route-to-Market: Identify and recommend appropriate procurement routes working closely with legal, commercial, and technical advisors to build well-evidenced business cases. Candidates should be able to demonstrate having recommended and subsequently delivered across more than one procurement route. \n Market Engagement: Design and lead structured market engagement activities, including market soundings, supplier days and pre-qualification processes, to inform procurement decisions and build competitive supply chains. \n Stakeholder Management: Function as a trusted senior adviser to client procurement and commercial leads, programme directors and executive stakeholders. Understand the specific pressures faced by public sector and regulated utility clients - including constrained internal procurement capacity, political and regulatory scrutiny, affordability challenges, and legacy commercial frameworks and provide pragmatic guidance that is workable within those constraints, not just technically correct. \n Assurance and Governance: Support internal and external procurement assurance reviews, preparing high-quality documentation including procurement business cases, strategy papers, evaluation frameworks and approval submissions. Bring direct experience of presenting procurement decisions to senior governance boards and defending those decisions under scrutiny. \n Team Leadership: Provide direction and mentoring to junior members of the procurement workstream, supporting their professional development, and ensuring quality of output across the team. \n Thought Leadership: Contribute to Agilia's capability development by sharing insights on regulatory developments, market trends, and best practice procurement approaches within regulated infrastructure sectors. \n \n ESSENTIAL SKILLS: \n \n Hands-on Procurement Delivery: Demonstrable, end-to-end experience of managing and delivering complex, high-value procurements on major public sector infrastructure or capital programmes – from strategy development and route-to-market through tender management to compliant contract award. Strong theoretical knowledge alone is not sufficient; we are looking for people who have done this. \n Procurement Legislation: Direct experience of delivering procurements under PA23 and/or Procurement Contract Regulations 2015 (PCR15) Utilities Contracts Regulations 2016 (UCR16) and The Defence and Security Public Contracts Regulations 2011 (DSPCR11), including structuring compliant processes, drafting or reviewing compliant notices, managing standstill periods, and steering programmes through to award. Understanding of Utilities and/or Defence regulations, including familiarity with qualification, tender procedures, regulatory constraints, and for defence security and single source considerations. \n Client-Side or Embedded Delivery Experience: Experience of working within, or in a deeply embedded capacity alongside, public sector contracting authorities or regulated utilities – whether through direct employment, secondment, or sustained consultancy roles where you held functional accountability for procurement decisions and governance submissions. \n Procurement Execution: Proven record of managing live procurement processes end-to-end, including tender documentation preparation, supplier communication management, evaluation coordination and moderation, and compliant award processes. Ability to identify and manage procedural risk in real time during live procurements. \n Route-to-Market: Proven ability to develop procurement strategies and route-to-market recommendations in complex technical, commercial, and stakeholder environments, and to have subsequently delivered against those strategies. Candidates should understand where well-crafted strategies can break down in execution and how to mitigate that risk. \n Governance and Approvals: Experience preparing and presenting procurement documentation to senior governance boards, securing approvals at programme gates, and defending procurement decisions under scrutiny. \n Communication: Strong written and verbal communication skills, with a clear ability to translate complex regulatory requirements into actionable guidance for non-specialist audiences, and to present confidently at executive and board level. \n \n ADDITIONAL SKILLS: \n \n Membership of the Chartered Institute of Procurement & Supply (MCIPS) or Equivalent \n Consultancy Experience, supporting multiple clients concurrently across different sectors and regulatory frameworks \n Cross-Sector Exposure, across more than one regulated sector (e.g. water and energy, or energy and defence) \n NEC and Infrastructure Contract Forms, in a pre-award procurement context \n Public Sector Investment Appraisal, including familiarity with HM Treasury’s Green Book or IPA frameworks \n Procurement Legal Challenge, having managed or supported a challenge, or operated in environments with heightened challenge risk \n Procurement Policy Notes (PPNs), particularly those relating to social value, net zero, and transparency requirements under PA23 \n Net Zero and Social Value, including embedding sustainability requirements within procurement strategies and evaluation frameworks. \n e-Procurement Portals (e.g. Jaggaer, Bravo, Delta eSourcing), used in a live delivery capacity \n \n LOCATION: \n\n • You will be based from our London office (Third floor, 11 Curtain Road, London, EC2A 3LT) and will be expected to travel to client site.\n\n

SENIOR COMPLIANCE MANAGER \n LOCATION: LONDON \n \n This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK. \n \n WHAT WILL YOU DO? \n The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA. \n \n \n WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? \n \n Key responsibilities: \n \n Regulatory Compliance & Governance: \n\n • Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd's and Santam Group requirements.\n, • Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA.\n, • Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations.\n, • Support regulatory reviews, audits, inspections and information requests.\n, • Provide pragmatic, risk-based advice and challenge to the business and executive leadership.\n\n \n Conduct Risk & Customer Outcomes: \n\n • Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation.\n, • Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives.\n, • Oversee Product Oversight Group (POG) activities, including product governance, fair value assessments and distribution arrangements.\n, • Monitor and challenge conduct risk indicators, management information and remediation activities.\n, • Drive ethical decision-making and accountability across the business.\n\n \n Complaints & Customer Oversight: \n\n • Oversee complaints handling arrangements in line with FCA DISP and Lloyd's requirements.\n, • Review complaint trends, root cause analysis and thematic issues.\n, • Ensure systemic conduct or customer outcome concerns are identified, escalated and addressed appropriately.\n\n \n Financial Crime & Sanctions: \n\n • Provide oversight of financial crime, sanctions and related compliance frameworks.\n, • Ensure effective controls, sanctions screening, referral processes and escalation arrangements are in place and operating effectively.\n, • Support the identification and management of emerging financial crime and regulatory risks.\n\n \n Stakeholder Engagement: \n\n • Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams, delegated authority functions and governance committees.\n, • Influence and engage senior stakeholders with credibility and confidence.\n, • Deliver clear, practical and commercially focused compliance guidance.\n\n \n \n QUALIFICATIONS AND EXPERIENCE: \n\n • Degree qualification or equivalent.\n, • ACII or equivalent insurance qualification.\n, • ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.\n, • Experience within the Lloyd's and London Market insurance sector.\n, • A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.\n\n \n KNOWLEDGE AND SKILLS: \n The successful candidate should have: \n\n • Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants.\n, • Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.\n, • Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.\n, • Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.\n, • Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.\n, • Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies.\n, • Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters.\n, • Excellent judgement, integrity and the confidence to challenge constructively while maintaining strong stakeholder relationships.\n, • Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions.\n, • Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence.\n, • Technical & Industry Experience\n, • Significant compliance experience within the Lloyd's, London Market, insurance, syndicate, managing agent or MGA environment.\n, • Strong technical knowledge of UK insurance regulation and Lloyd's operations.\n, • Broad compliance generalist experience covering conduct, governance, complaints, regulatory compliance and financial crime/sanctions.\n, • Experience working closely with underwriting and delegated authority teams.\n, • Excellent communication, influencing and stakeholder management skills.\n, • Ability to provide pragmatic, commercially aware and proportionate challenge.\n\n \n PERSONAL ATTRIBUTES: \n\n • A self-starter with ability to Initiate action and be proactive\n, • To have strong organisational and time management\n, • Ability to collaborate with all stakeholders – internal and external\n, • Ability to manage upwards and influence\n, • To have strong attention to detail\n, • To have a client and outcomes focus\n, • To be flexible and adaptable\n\n \n WHO WE ARE: \n Santam syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.

My Private Equity owned Real Estate Debt Fund client is hiring for an experienced Compliance Manager to join their busy team. \n \n Overview: \n The Compliance Manager is responsible for overseeing and maintaining the firm's compliance framework, ensuring adherence to applicable regulatory requirements, industry best practices, and internal policies. Working within a Real Estate Debt Fund, the role supports all aspects of the business, including lending activities, portfolio management, and operational functions. \n The successful candidate will act as a trusted adviser to the business, promoting a strong culture of compliance while enabling commercial objectives through practical and proportionate risk management. \n \n Responsibilities: \n Regulatory Compliance \n\n • Monitor and interpret relevant regulatory developments affecting alternative investment funds and real estate lending activities.\n, • Ensure ongoing compliance with applicable regulations, including FCA rules, AML/CTF requirements, sanctions, market abuse, and data protection legislation.\n, • Maintain and update the firm's compliance policies, procedures, and controls.\n, • Conduct periodic compliance monitoring reviews and document findings and recommendations.\n, • Coordinate regulatory reporting and filings, ensuring submissions are accurate and timely.\n\n \n Financial Crime Compliance \n\n • Oversee the firm's Anti-Money Laundering (AML), Know Your Customer (KYC), sanctions screening, and financial crime compliance framework.\n, • Review higher-risk investors, borrowers, counterparties, and transactions.\n, • Support enhanced due diligence processes where required.\n, • Liaise with external service providers undertaking investor onboarding and KYC activities.\n\n \n Lending & Transaction Support \n\n • Provide compliance advice throughout the loan origination and execution process.\n, • Review new business proposals from a regulatory and reputational risk perspective.\n, • Participate in transaction approval committees where appropriate.\n, • Support due diligence on borrowers, sponsors, intermediaries, and third-party service providers.\n\n \n Compliance Monitoring & Risk Management \n\n • Develop and execute the annual Compliance Monitoring Programme.\n, • Perform thematic reviews across business functions.\n, • Monitor breaches, incidents, complaints, and regulatory issues, ensuring appropriate remediation.\n, • Maintain compliance risk registers and assist with enterprise risk assessments.\n\n \n Training & Culture \n\n • Deliver compliance training across the business.\n, • Promote awareness of regulatory obligations and ethical standards.\n, • Support the embedding of a strong compliance culture throughout the organisation.\n\n \n Governance & Reporting \n\n • Prepare compliance reports for senior management, executive committees, and the Board.\n, • Assist with regulatory inspections and external audits.\n, • Maintain compliance records and evidence in accordance with regulatory requirements.\n, • Manage relationships with external legal advisers, consultants, and regulators where appropriate.\n\n \n Experience and Skills Required: \n Essential \n\n • 5–8+ years' compliance experience within real estate finance (in a Bank or Non-Bank lender).\n, • Strong knowledge of FCA regulations, AML regulations, financial crime prevention, and corporate governance.\n, • Excellent analytical, communication, and stakeholder management skills.\n, • Ability to balance commercial objectives with regulatory requirements.\n, • High level of integrity, professionalism, and sound judgement.\n\n \n Desirable \n\n • Experience with compliance monitoring systems and regulatory technology solutions.\n, • Professional compliance qualification (ICA, CISI, or equivalent).\n, • Legal or risk management background.\n\n \n Salary: £80-£100k (depending on experience) \n Location: London (4 days in the office)

Customer Operations Manager (Heat Networks) | 12-month Contract | London (Hybrid) | Inside IR35 | ASAP Start \n We’re hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites—ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. \n What you’ll be doing \n\n • Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management\n, • Manage and performance-monitor external service partners / contact centre providers against SLAs\n, • Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows\n, • Lead new site/customer onboarding, partnering with regional teams and service partners\n, • Support escalations: complex complaints, service interruptions and Ombudsman cases\n, • Drive process improvement: SOPs, guidance, training and operational standards\n, • Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight)\n, • Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem)\n\n Essential experience \n\n • Demonstrable experience in utility billing, credit control and customer service (non-negotiable)\n, • 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal)\n, • Strong knowledge of billing, metering, CRM/service desk and customer account systems\n, • Proven track record managing service providers and holding them to SLAs\n, • Confident with Excel/data analysis and producing operational reporting\n, • Strong background in complaints handling, escalations and service recovery\n\n Contract details \n\n • 12 months, Inside IR35\n, • London (hybrid)\n, • ASAP start\n\n Interested or know someone suitable? Message me directly for full details and a quick confidential chat. \n \n

About the role \n \n We are seeking a highly organized and commercially minded Destination Procurement Specialist to join our growing team. This role is responsible for developing and managing supplier partnerships across the UK, ensuring operational excellence, maintaining high service standards, and supporting the delivery of exceptional travel experiences. \n The successful candidate will combine strong supplier management skills with operational expertise and a customer-focused approach, working collaboratively across internal teams and external partners. \n \n Key Responsibilities \n Supplier Contracting & Relationship Management \n\n • Develop, negotiate, and maintain strategic partnerships with hotels, attractions, transport providers, and other tourism suppliers throughout the UK.\n, • Source and onboard new suppliers to strengthen the company's product portfolio and commercial offering.\n, • Negotiate competitive commercial terms while maintaining service quality and cost efficiency.\n, • Monitor supplier performance and implement improvement initiatives where required.\n\n \n Operations & Service Quality \n\n • Oversee the quality of supplier services and ensure operational standards are consistently met.\n, • Manage and resolve operational issues and customer complaints in a timely and professional manner.\n, • Develop contingency plans and collaborate with suppliers to minimise service disruptions.\n, • Drive continuous improvements to operational processes and customer satisfaction.\n\n \n Financial Coordination \n\n • Coordinate supplier payments in accordance with agreed contractual terms.\n, • Work closely with the Finance department to ensure timely and accurate payment processing.\n, • Maintain accurate supplier records and support reconciliation activities where required.\n\n \n Team Collaboration & Process Improvement \n\n • Support the onboarding and training of new team members.\n, • Contribute to the development, documentation, and optimisation of operational procedures.\n, • Collaborate with internal stakeholders to improve efficiency and ensure best practice across the department.\n\n \n Additional Responsibilities \n\n • Undertake additional duties and projects as required by the Line Manager to support business objectives.\n\n \n About You \n The ideal candidate will demonstrate a strong understanding of the UK travel industry together with excellent organizational and stakeholder management skills. \n\n • Legal authorization to work in the United Kingdom.\n, • Solid knowledge of the UK travel and tourism market.\n, • Previous experience in travel operations, tour operations, destination management, or a related tourism environment.\n, • Excellent communication, negotiation, and relationship management skills.\n, • Strong organisational skills with exceptional attention to detail.\n, • Ability to manage multiple priorities and perform effectively in a fast-paced environment.\n, • A proactive, collaborative, and solution-oriented approach.\n, • Background in Hotel Sales, Reservations, Revenue Management, Contracting, or Guest Relations.\n, • Experience working with B2B travel partners and supplier contracting.\n\n \n \n What We offer \n\n • The opportunity to join a dynamic and internationally focused travel organisation.\n, • A collaborative and supportive working environment.\n, • Career development opportunities within a growing business.\n, • Exposure to a broad network of tourism and hospitality partners across the UK.\n, • The opportunity to contribute to the delivery of high-quality travel experiences for international clients.\n\n \n Apply \n If you are passionate about the travel industry and are looking to develop your career in supplier contracting and operations, we encourage you to apply. \n Please submit your CV through LinkedIn or email your application to alpi@nordistravel.com

Our client is a provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. They offer a comprehensive range of modern plant and machinery, with a strong focus on customer service, safety, innovation and supporting clients across a variety of construction projects. \n \n They are seeking an experienced Hire Controller to join their team. You will manage customer plant hire requirements, coordinate equipment movements and work closely with Operations to ensure the right equipment is supplied to sites efficiently and on time. \n \n \n Key Responsibilities \n\n • Act as the main point of contact for customers throughout the hire process.\n, • Coordinate equipment deliveries, collections, mobilisation and demobilisation.\n, • Understand customer requirements and provide accurate quotations.\n, • Work closely with Operations to manage plant availability and equipment allocation.\n, • Ensure hire documentation, delivery notes, certificates and purchase orders are completed accurately.\n, • Maintain regular communication with customers and resolve issues or complaints promptly.\n, • Maintain accurate records of plant, equipment, customers and hire agreements.\n, • Provide reports on equipment availability, utilisation and maintenance requirements.\n, • Ensure hire activities comply with relevant health and safety regulations.\n, • Identify opportunities to improve processes, efficiency and customer satisfaction.\n\n \n Requirements \n\n • Previous experience in a similar role within the plant hire industry.\n, • Good knowledge of plant and equipment types, specifications and applications.\n, • Strong organisational and planning skills.\n, • Excellent communication and customer service skills.\n, • Experience using plant hire software and systems.\n, • Knowledge of relevant health and safety requirements.\n, • Full UK driving licence.\n\n \n What We’re Looking For \n\n • A proactive and organised individual who can manage multiple priorities in a fast-paced environment.\n, • Strong customer service and relationship-building skills.\n, • Excellent attention to detail and communication skills.\n, • A team player who can work effectively with customers and operational teams.\n, • A solutions-focused approach with a commitment to delivering a high-quality service.\n\n \n This role is ideal for an experienced Hire Controller looking to join an established and growing plant hire business with a strong reputation within the construction industry \n \n\n • Pay/Salary: Competitive salary and package, dependent on experience\n, • Location: Wembley, London\n\n \n Apply for more information. \n \n Cavendish Recruitment Professionals Ltd is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, race, age, sexual orientation, religion, or belief.

Position: Supported Housing Manager at Davenant & Caledonian \n Reporting to: Operations Manager \n Direct Report: Deputy Manager & Employees at both Davenant & Caledonian Road \n Location: Davenant & Caledonian and St Martins House (Hybrid) \n Contract Type: Permanent \n Salary: £40,000 - £50,000 \n Benefits: \n Holidays: 25 days plus bank holidays \n Pension: Employer contribution up to 6% \n Home and Tech Salary Sacrifice \n Season Ticket Loan \n Enhanced Paternity, Maternity Leave \n Cycle to Work scheme \n Income protection \n \n And more .... \n \n Job Purpose \n To provide accountable operational leadership across more than one supported housing service, ensuring residents receive safe, trauma-informed, recovery-focused and person-centred support. The post holder will maintain effective staffing, governance, financial control and service quality, and will ensure each service complies with applicable housing, health and social care law, contractual requirements, organisational policy and, where relevant, regulatory registration conditions. \n Why this role matters \n The role provides consistent leadership across multiple locations so that risks are managed, staff are supported, and residents receive a reliable service that promotes independence and positive outcomes. \n Job Summary \n \n · Lead and coordinate day-to-day operations across allocated sites, balancing visibility and management oversight according to risk and service need. \n · Maintain safe services through effective safeguarding, risk management, health and safety, incident management, staffing, business continuity and quality assurance arrangements. \n · Lead Deputy Managers and frontline teams, setting clear standards and managing performance fairly and consistently. \n · Ensure support is strengths-based, trauma-informed, recovery-focused and co-produced with residents. \n · Manage occupancy, referrals, contracts, budgets and performance indicators, working constructively with commissioners and partner agencies. \n · Participate in the management of the on-call rota in accordance with organisational arrangements. \n · Travel to and from St Martins sites or identified venues for meetings or training related to the role \n \n Main duties and responsibilities \n The post holder is required to carry out the following duties, but not limited to; \n \n Service Delivery \n · Provide effective managerial oversight of the allocated services, including regular site presence, clear delegation and timely escalation to the Operations Manager. \n · Deploy the policies that are in place for safeguarding, individual and environmental risk assessments, fire safety, infection prevention, medicines support where applicable, lone working, security, emergency response and business continuity. \n · Ensure incidents, accidents, near misses, safeguarding concerns and complaints are reported, investigated, reviewed and escalated within required timescales; lead debriefs and ensure learning results are shared and reviewed. \n · Maintain readiness for the commissioner, St Martins, local authority and regulatory inspection. Where a service carries out a regulated activity, ensure compliance with the relevant registration requirements and promptly notify the operations manager and director of any actual or potential breach. \n · Complete a planned programme of audits, quality checks and service improvement actions, with clear owners, deadlines and evidence of completion. \n · Manage referrals, assessments, move-ins, occupancy and move-on or eviction activity safely and fairly, ensuring decisions are documented and consistent with service criteria. \n · Monitor contractual outcomes and key performance indicators, provide accurate reports and take corrective action when performance falls below standard. \n · Apply St Martin's policies and procedures consistently, while identifying where policy, resources or systems require review to the operations manager. \n \n \n Care and Support of Residents \n · Ensure assessments, support plans and risk management plans are current, proportionate, co-produced with a resident and reviewed following changes in need or risk. \n · Promote residents’ dignity, privacy, choice, independence, equality and human rights, including access to advocacy, complaints and safeguarding processes. \n · Ensure support records are accurate, timely, secure and suitable for legal, contractual and regulatory scrutiny. \n · Promote positive approaches to distress and behaviour that may challenge, using the least restrictive and evidence-based practice. \n · Maintain a safe, welcoming and inclusive environment for residents, visitors and staff, and act promptly where accommodation or support standards are not met. \n · Ensure concerns about care, treatment, abuse, neglect, discrimination, confidentiality or professional conduct are addressed and escalated without delay. \n \n \n Communication \n · Communicate clearly and respectfully with residents, colleagues, families, advocates, commissioners and professionals, using accessible information and reasonable communication adjustments where required. \n · Maintain effective multi-agency relationships and represent St Martin's professionally in meetings, reviews and external enquiries. \n · Provide clear management information, reports and briefings, and ensure staff receive relevant operational updates and learning. \n \n People Management \n · Lead recruitment, induction, supervision, appraisal, attendance, capability, conduct and grievance processes in partnership with HR and in line with policy and employment law. \n · Set clear expectations, allocate work fairly and manage performance using evidence, confidentiality and procedural fairness. \n · Plan rotas to meet assessed service needs, contractual staffing requirements, working-time obligations and budget, escalating unsafe or unauthorised variances. \n · Ensure employees complete mandatory and role-specific training and are competent to carry out delegated duties. \n · Promote an inclusive culture in which staff can raise concerns, contribute ideas and access development opportunities without detriment. \n · Maintain accurate HR and payroll information and protect employee personal data. \n · Provide leadership, expertise and empower the Deputy Managers to drive up the standards of practice through a clearly defined and monitored supervision structure. \n · Participate in providing service-based training for staff as part of local induction and in the delivery of staff workshops. \n \n Identifying unit needs \n \n · Use service data, audits, resident feedback, incidents and staff feedback to identify gaps in quality, capacity, skills and resources. \n · Develop service improvement plans and contribute to service development and activity. \n \n Stakeholder management \n \n · Maintain constructive relationships with local authorities, health services, housing partners, regulators where applicable, community organisations and other stakeholders. \n · Provide accurate information for monitoring and review activity and escalate material concerns, funding risks or service changes through the appropriate governance route. \n · Support appropriate referral pathways and present the service accurately and professionally. \n \n Project Management and budgets \n · Manage delegated budgets, staffing expenditure and purchasing controls, ensuring value for money and timely escalation of forecast overspend. \n · Work with Finance and commissioners to maintain accurate funding information and resolve payment or agreement issues. \n · Ensure residents receive appropriate information and support regarding service charges, arrears or repayment plans; staff must not provide regulated financial advice. \n · Produce accurate operational, workforce and performance reports and contribute to projects assigned by the Operations Manager or wider senior leadership team. \n \n Other \n \n Any other duties reasonably requested. \n \n · Participate in the management of the on-call rota and respond proportionately to urgent service matters outside normal working hours. \n · Work flexibly across allocated sites and, where reasonably required, support other services or deputise for senior colleagues, subject to competence, workload, health and safety and contractual arrangements. \n · Carry out other duties reasonably consistent with the scope and grade of the role. \n \n This role is subject to satisfactory pre-employment checks appropriate to the duties, including evidence of the right to work in the UK, references and the level of DBS check for which the role is legally eligible. St Martins will consider reasonable adjustments for disabled applicants and employees throughout recruitment and employment. \n \n Person Specification \n \n Essential Knowledge - \n Good working knowledge of safeguarding adults, risk management, health and safety, confidentiality/data protection and person-centred support. \n • Understanding of the legal and contractual framework relevant to supported housing and community mental health services. \n • Competent use of Microsoft Word, Excel, PowerPoint, email and electronic record systems. \n \n Essential Experience/ Qualifications - \n Substantial experience managing staff and delivering services for adults with complex mental health or related support needs. \n • Experience managing more than one team, location or service area, including rotas, quality assurance, incidents and performance. \n • Experience of budget management and partnership working with commissioners or statutory agencies. \n • A Level 5 qualification in Leadership and Management for Adult Care, Health and Social Care, Housing, or an equivalent management qualification relevant to the role OR demonstrable equivalent knowledge and experience with a commitment to complete an agreed Level 5 qualification within a reasonable timeframe. \n \n Essential Skills - \n Clear written and spoken communication, with the ability to adapt information for different audiences. \n • Ability to prioritise across sites, make evidence-based decisions and respond calmly to risk and operational pressure. \n • Ability to supervise, coach and hold employees accountable fairly. \n • Ability to analyse service data, produce reports and manage improvement plans. \n \n \n \n \n \n \n \n \n

\n About our client \n Our client manages a large residential leasehold portfolio across England and Wales, acting as a long-term steward for the homes in its care. They're a close-knit team who take pride in delivering a high standard of service, supported by good technology and a collaborative, friendly culture. It's a smaller business backed by a much larger group, so you get variety and a tight team with real stability. \n \n The role \n Reporting to the Estate Manager, you'll be the engine room of the estates function. You'll keep records, systems and trackers in order, prepare and issue reports and documents, manage a busy shared inbox, and help keep the portfolio compliant day to day. It blends administration, coordination and customer contact, so you'll need to juggle priorities and stay on top of detail in a fast-moving environment. It's a fully office-based role in Hertfordshire. \n \n What you'll be doing \n\n • Keeping records, central systems and task trackers accurate and up to date\n, • Preparing, issuing and distributing reports, management agreements and leasehold documents\n, • Managing the team inbox and making sure service standards and KPIs are met\n, • Supporting the complaints process, investigating and escalating where needed\n, • Helping with leasehold consents and certificates, and chasing debtor queries\n, • Liaising with managing agents, customers and external partners to keep everyone aligned\n\n \n Skills and experience \n Essential \n\n • At least a year in an administrative or coordination role\n, • Confident with Outlook 365, particularly Excel and email\n, • Experience handling customer complaints and dealing with external parties\n, • Comfortable managing data and pulling together reports\n, • Strong organisation, attention to detail and the ability to juggle competing priorities\n\n Desirable \n\n • Experience in property management or leasehold\n, • ATPI membership or above (they'll cover the cost of full membership)\n, • Full UK driving licence\n\n \n Why join them \n You'll join a friendly, close-knit team in a genuinely nice office with free on-site parking, on a salary of £35,000. The package includes a discretionary bonus, paid holiday, pension, life cover and an employee assistance programme, plus regular team events and away days. They'll also support you towards a professional qualification if you want one. It's a stable, people-first business and a good place to build a career in property.

\n At Heathrow Airport, Royal Air Maroc is seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards on Royal Air Maroc sites under your supervision, in line with current procedures and the Health and Safety at Work program. \n \n Key Responsibilities : \n \n\n • Supervise the services provided to RAM clients at all stages of the passenger journey, ensuring compliance with RAM quality standards.\n, • Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to RAM quality, security, and safety standards.\n, • Oversee and control the performance of third-party assistance organizations.\n, • Coordinate passenger support in case of irregularities (transport, accommodation).\n, • Represent Royal Air Maroc to local authorities and various stakeholders at the station.\n, • Liaise with the Operations Control Center (OCC) and other operational entities (Hotline, HUB, etc.).\n, • Report on station activity and escalate passenger complaints to relevant entities for resolution.\n, • Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.\n, • Contribute to enhancing Royal Air Maroc’s brand image.\n, • Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction.\n, • Ensure compliance with baggage SLAs, thereby optimizing dispute resolution and enhancing the customer experience.\n, • Provide immediate incident reporting and activity updates.\n\n \n Desired Profile : \n \n\n • Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country.\n, • Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator.\n, • You are agile, dynamic in the field with a very large capacity for learning.\n\n \n Key Skills : \n \n\n • Strong leadership and excellent team management skills.\n, • Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements\n, • Strong customer service acumen and the ability to manage complex situations.\n, • Proactivity and analytical thinking for decision-making under pressure.\n, • Disciplined Organization for Enhanced Operational Efficiency\n, • Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations.\n, • Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities.\n, • Languages: Fluency in written and spoken English is mandatory for this position.\n\n \n

About Atrium \n In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach. \n \n We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, and Syndicate 2026 which launched at 1/1. With a proud history going back to the 1930s our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace. \n \n We’re all in it together at Atrium \n \n We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business. \n \n Click here to find out more--> About Us \n \n Role \n This an exciting entry level opportunity for a Compliance Analyst to join Atrium to support with managing the compliance function and advocating for proportionate culture of compliance across the business. \n \n Description \n Compliance - Monitoring Framework \n \n\n • Under the direction of the Compliance Team, maintaining an effective compliance monitoring framework including: documentation of the framework; performance of monitoring work; reporting and escalation of findings; identification and implementation of enhancements.\n\n \n\n • Assisting other members of the Compliance Team in the performance of financial crime checks (including sanctions screening and Anti Money Laundering checks) and in the management of financial crime risk.\n\n \n\n • Assisting other members of the Compliance Team in ensuring compliance with Atrium’s complaints handling procedures and Conduct Risk policy.\n\n \n \n General - Advisory \n \n\n • Providing support and guidance to the Syndicate and Agency business units and to the overseas offices on regulatory and compliance matters (such as licensing, financial sanctions and conduct risk-related queries) as and when they arise.\n\n \n \n General Compliance Duties \n \n\n • Ensuring that policies, procedures and control systems are designed, implemented, communicated and in place for the purpose of achieving compliance with all relevant Lloyd’s and external regulatory requirements, and that adherence to these is monitored.\n\n \n\n • Contribute to reporting on Compliance matters to the Board and relevant Committees.\n\n \n \n Team Administration \n \n\n • Assisting members of the Compliance Team with the administration and management of the Annual Compliance Workplan.\n\n \n\n • Assisting members of the Compliance Team in the maintenance and development of systems used by the team, including the Compliance section on the Company Intranet and ensuring that key information is kept up to date.\n\n \n\n • Assisting other members of the Compliance Team in the management and development of the automated Compliance Reporting Timetable, with responsibility for monitoring adherence to reporting deadlines and reporting of upcoming and missed deadlines.\n\n \n\n • Assisting in the facilitation of Compliance Team meetings through management of the agenda and other items\n\n \n Third Party Relationships \n \n\n • Liaising with external parties (such as Lloyd’s, the Financial Conduct Authority (FCA), Prudential Regulatory Authority (PRA), Lloyd’s brokers, other Managing Agents, and external service providers) on compliance and regulatory matters as directed by members of the Compliance Team, conducting any such communication in a professional manner.\n\n \n\n • To undertake ad-hoc work as may be requested from time to time by members of the Compliance Team, or other Senior Management.\n\n \n\n • Will be accountable for delivering good consumer outcomes within their areas of responsibility, in line with the SM&CR Duty of Responsibility and the Conduct Rules\n\n \n \n Required knowledge and skills \n \n Knowledge of financial crime requirements applicable to UK and US financial services firms. \n Ability to learn knowledge relevant to the role in the following areas: \n \n\n • Relevant provisions of FCA Handbook, Lloyd’s Byelaws, Regulations and Codes of Conduct and all other relevant external regulatory requirements.\n, • Compliance issues facing Lloyd’s managing agencies\n, • Insurance and reinsurance in the Lloyd’s and London market\n, • The standards and rules set out in the firm’s standards documents\n\n \n \n Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements. \n \n Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. Atrium actively invites applications from candidates requiring any form of flexible working arrangements. \n \n We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. \n \n We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.

Customer Service Contractor (Subscriptions & App Experience) \n \n 📍 Remote/Hybrid (UK) \n 📅 Contract: 9 Months \n ⏱ Start Date: September 2026 (ASAP) \n 💼 Contract Type: Contractor or Fixed-Term Contract \n £37,000 annual salary \n \n About the Role \n We're looking for an experienced and proactive Customer Service Contractor to help shape and scale the customer experience across a growing subscription-based digital product portfolio, including a mobile app and premium audio subscription offering. \n This is not a traditional customer service role. You'll be the primary owner of customer operations, responsible for building processes, improving customer journeys, managing incidents, and establishing the systems and frameworks needed to support a rapidly growing subscriber base. \n You'll work closely with Product, Editorial, Marketing, Technology teams and external partners to deliver an exceptional customer experience while helping define how customer support evolves over the next phase of growth. \n \n What You'll Be Doing \n \n Customer Support & Subscriber Experience \n\n • Act as the primary customer service contact across all subscription products\n, • Manage and own the customer support inbox, ensuring service levels and response-time targets are consistently met\n, • Resolve customer queries relating to:\n, • Account access\n, • Identity and security\n, • Subscription management\n, • Marketing preferences\n, • General customer account support\n, • Create and operate GDPR processes, including:\n, • Subject Access Requests\n, • Right to be Forgotten requests\n, • Data management workflows\n, • Build and manage sanctions screening processes where required\n, • Own incident management processes, acting as the central coordinator during customer-impacting issues\n, • Manage and route customer complaints to relevant Editorial, Compliance, Product or Technology teams\n, • Ensure external support partners are delivering a high-quality customer experience through regular oversight and guidance\n\n \n Customer Operations & Process Improvement \n\n • Lead the selection and implementation of a customer support/helpdesk platform\n, • Establish customer feedback loops, reporting and contact-tagging frameworks\n, • Identify trends, customer pain points and operational improvements\n, • Work with Product teams to improve retention and cancellation journeys\n, • Help define scalable customer support processes as subscriber volumes grow\n\n \n App Store Ownership & ASO \n \n As the mobile app grows, you'll also take ownership of App Store customer engagement activities, including: \n\n • Managing App Store relationships and submissions\n, • Supporting feature launches and promotional opportunities\n, • Monitoring and responding to customer ratings and reviews\n, • Maintaining App Store listings and metadata\n, • Refreshing screenshots and creative assets\n, • Helping ensure compliance with App Store guidelines\n, • Tracking competitors, customer sentiment and market trends\n, • Supporting App Store Optimisation (ASO) initiatives\n\n \n Stakeholder Management \n\n • Collaborate with Product, Editorial, Marketing and Technology stakeholders\n, • Work closely with third-party service providers to ensure customer issues are resolved efficiently\n, • Support VIP subscriber programmes and promotional offers\n, • Share customer insights and recommendations to improve product performance and customer satisfaction\n\n \n What We're Looking For \n \n Essential \n\n • Proven experience in customer service, customer success, subscriber support or customer operations\n, • Experience managing customer issues in a digital product, app or subscription environment\n, • Strong understanding of GDPR and customer data handling best practices\n, • Excellent written communication and stakeholder management skills\n, • Experience creating processes and improving operational workflows\n, • Comfortable working independently and taking ownership of customer outcomes\n, • Strong problem-solving and organisational skills\n\n Desirable \n\n • Experience with subscription-based products\n, • Exposure to mobile apps and App Store ecosystems\n, • Experience using customer support/helpdesk platforms\n, • Knowledge of App Store Optimisation (ASO)\n, • Experience working with external vendors or outsourced support providers\n, • Understanding of incident management and escalation processes\n\n \n Why Join? \n This is a unique opportunity to build a customer function almost from scratch within a growing digital subscription business. You'll have significant ownership, visibility across the organisation, and the chance to shape how customer support, subscriber operations and App Store engagement evolve as the product scales. \n \n If you enjoy creating processes, solving problems and delivering exceptional customer experiences in a fast-moving environment, we'd love to hear from you. \n \n Apply now to be part of an ambitious growth journey and help define the future customer experience for a premium digital subscription product.

An exceptional opportunity has arisen for a passionate and experienced Front Office Manager to join the team at Criterion Hospitality. \n \n Salary:£33000k \n \n As Front Office Manager, you will take full ownership of the day-to-day Front Office operation, ensuring an exceptional guest experience from arrival through to departure. You will lead from the front, creating a welcoming, professional and high-performing environment while developing and motivating the team to consistently deliver excellent service. \n Key Responsibilities \n\n • Take full responsibility for the smooth day-to-day operation of the Front Office department\n, • Lead, train, motivate and develop the Reception and Front Office team\n, • Ensure seamless check-in and check-out procedures and consistently high standards of guest service\n, • Manage team rotas, staffing levels, holidays and departmental coverage\n, • Handle guest feedback, complaints and escalations professionally and efficiently\n, • Monitor guest satisfaction and identify opportunities to continuously improve the guest journey\n, • Ensure the lobby, reception and Front Office areas are always well presented and proactively managed\n, • Conduct team briefings, one-to-ones, performance reviews and ongoing training\n, • Manage departmental procedures, administration and reporting\n, • Monitor Front Office performance and ensure operational standards and KPIs are achieved\n, • Work closely with Housekeeping, Reservations, Maintenance and other departments to ensure seamless hotel operations\n, • Ensure compliance with company procedures, health & safety, data protection and security requirements\n, • Support recruitment, onboarding and development of Front Office team members\n, • Lead by example and create a positive, professional and guest-focused culture within the department\n\n \n About Us \n \n Criterion Hospitality is a vibrant and forward-thinking company bringing innovation to real estate, hotels and beyond. With four hotels located in London’s dynamic West End, we are passionate about delivering exceptional guest experiences and pushing creative boundaries in everything we do. \n \n What We’re Looking For \n\n • Previous experience as a Front Office Manager, Assistant Front Office Manager or experienced Reception Manager within a hotel environment\n, • Strong knowledge of Front Office operations, systems and procedures\n, • Proven experience leading, motivating and developing a Front Office team\n, • A hands-on leadership style with a strong presence on the hotel floor\n, • Excellent guest service and problem-solving skills\n, • Strong communication, organisational and people-management skills\n, • Confidence managing difficult situations and guest complaints\n, • Ability to work effectively in a fast-paced hotel environment\n, • Commercial awareness and an understanding of departmental performance\n, • Calm under pressure, solution-focused and proactive, with a positive can-do attitude\n\n

Note : This role could be located anywhere between Bristol, London or Derby but 2 days/week in Derby are mandatory. \n \n Who we are: \n \n ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. \n \n 1. Role Overview \n The Quality Assurance Manager (QAM) ensures that result-committed projects comply with the ALTEN Delivery Framework (ADF) and meet client expectations. This role focuses on quality KPIs, continuous improvement, audit preparation, and client relationship management to drive operational excellence and client satisfaction. \n \n 1. Key Responsibilities \n A. Compliance \n Pre-sales Phase \n\n • Anticipate contract renewals or tenders to support project acquisition.\n, • Contribute to drafting the Quality Assurance Plan (QAP) and ensure compliance alignment.\n, • Attend internal project kick-off meetings.\n\n Project Management Phase \n\n • Understand the contractual framework and ensure the QAP is updated.\n, • Conduct regular follow-ups to assess ADF compliance and provide objective evaluations.\n, • Train and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on compliance requirements.\n, • Highlight compliance and escalate deviations from standards.\n\n \n B. Client Relations \n Managing Client Requirements \n\n • Ensure client quality requirements are documented and integrated into project plans.\n, • Monitor changes to maintain continuous compliance.\n, • Address client complaints using root cause analysis (RCA) and implement corrective actions.\n\n Communication and Reporting \n\n • Serve as the primary liaison for quality-related issues between clients and ALTEN teams.\n, • Participate in client/ALTEN meetings (PRM/CRM) and contribute with presentations.\n, • Organize quality reviews and provide performance reports as required.\n\n \n C. KPIs and Performance \n Quality Dashboards \n\n • Update dashboards with accurate and relevant data.\n, • Analyze KPIs (RFT, OTD, customer satisfaction) and prepare reports for stakeholders.\n, • Ensure data reliability and monitor performance to identify improvement areas.\n\n Gap Analysis \n\n • Communicate with ACQP Direction and Technical Direction on quality control.\n, • Identify trends and propose action plans to enhance performance.\n\n \n D. Continuous Improvement \n Capitalizing on Best Practices \n\n • Propose process, method, and tool adaptations for project monitoring.\n, • Share updates with QAMs and use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa).\n, • Facilitate lessons-learned sessions and document best practices.\n\n Project Management \n\n • Lead corrective/preventative action plans and engage stakeholders.\n, • Track non-compliances, conduct RCAs, and monitor actions.\n\n \n E. External Audit \n Preparation and Monitoring \n\n • Coordinate preparation for client/certification audits (ISO 9001, EN 9100, etc.).\n, • Support teams in audit preparation and follow up on corrective actions.\n\n Auditor Relations \n\n • Act as the interface between external auditors and project teams.\n\n \n F. Additional Potential Missions \n Sector Referent \n\n • Lead a network for sharing best practices and audit learnings.\n, • Harmonize ADF standards and maximize certification audit impact.\n, • Monitor regulatory changes and provide expert coaching.\n\n Backup for QAM Team Leader \n\n • Allocate workload, facilitate team meetings, and report to the Head of Quality Assurance.\n\n \n 1. Required Skills \n A. Technical and Professional Skills \n\n • Standards & Audits: Knowledge of ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513.\n, • Tools: SM, Office 365, SharePoint, JIRA.\n, • Language: Fluent English (minimum B2 level).\n, • Experience: 4+ years in result-committed projects, operational management, or quality roles.\n, • Past Experience in the aerospace, space, defense or Nuclear sector is a plus.\n\n \n B. Behavioral Skills \n\n • Technical Assertiveness: Enforce quality requirements without hierarchical authority.\n, • Critical Thinking: Detect inconsistencies in data and demand evidence.\n, • Transversal Leadership: Align stakeholders around quality goals.\n, • Operational Resilience: Manage ambiguity and propose pragmatic solutions.\n, • Adaptive Communication: Tailor communication for evaluations, auditors, and coaching.\n, • Proactivity: Anticipate risks and act preemptively.\n\n \n C. Benefits \n\n • 9.00 am. to 6.00 pm. Monday to Friday, with a 60-minute unpaid break.\n, • Hybrid- Standard (3days from office and 2 days from home)\n, • Social in London office – Breakfast Tuesdays, Thirsty Thursdays, and Pizza on the last Thursday of each month as well as commitment to charitable causes\n, • Private Medical Insurance – 100% paid by ALTEN (taxable benefit), including access to dental and optical cover and can add your dependents on the insurance. (additional benefits available).\n, • Employee Assistance Program (EAP) – Free, confidential support available 24/7, including up to six face-to-face counselling sessions and a dedicated bereavement service.\n, • Life Insurance – 3× your base salary.\n, • Travel Insurance- Covers work travel only.\n, • Pension Scheme– Company contribution up to 5% or 6% (matching the employee contribution). Automatic enrolment after three months of service (subject to eligibility), with the option to opt out if you choose.\n, • Cycle to Work Scheme – Save 25%–39% on bikes and accessories through tax-efficient salary deductions (available after probation).\n, • Tech Scheme – Save 25%–39% on technology purchases via Currys, also through tax-efficient salary deductions (available after probation).\n, • 24 days of annual leave plus 8 bank holidays (calculated on a pro rata basis according to your start within the year).\n, • Maternity, paternity, adoption, shared parental leave with pay in line with statutory entitlements in place from time to time.\n, • Up to 5 days of company sick fully paid pay per calendar year (pro rata), followed by statutory sick pay if required.\n\n \n Any doubts? \n Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Background and Company \n \n Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III. \n A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware. \n \n We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups. \n \n At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service. \n \n Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world. The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world. \n \n The Role \n \n The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop. \n \n Company Culture \n \n • Our team’s passion, drive and commitment are at the heart of our success and growth \n • We embrace new ideas, innovation and change is the key to success \n • The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals \n • A varied, fast paced, high energy working environment, built on the trust and support of colleagues \n \n Responsibilities of the Role \n \n • Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication. \n • Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents \n • Liaison with customers and internal staff across the business \n • Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment \n • Weekly attendance at Production meeting \n • Regular monitoring and review of production schedule with workshop management team \n • Monitor and manage customer complaints to ensure successful resolution \n • Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits \n • Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct. Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date. \n • Triage enquiries and support with lead distribution \n \n Skills and Experience \n \n • Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment. \n • Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support. \n • Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently. \n • High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records. \n • Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams. \n • Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously. \n • Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality. \n • Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery. \n • Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution. \n • Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability. \n \n Personality & Attributes \n \n • Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control. \n • Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience. \n • Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities. \n • Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them. \n • Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams. \n • Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication. \n • Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery. \n \n Benefits \n \n • Company bonus scheme \n • Generous private healthcare \n • Auto-enrolment pension scheme \n • Salary sacrifice electric vehicle leasing scheme \n • Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events \n • Additional days off for birthday and charity work \n • Employee Assistance Programme, including lifestyle discounts and resources \n • Gym membership included \n

Millennium Hotel and Resorts UK are looking for the Groups Manager who will be part of their Event booking centre team. This role will support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times. \n As a Groups Manager, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. \n \n \n Groups Manager key responsibilities are: \n\n • Ensure you are managing and converting incoming Groups Business enquiries according to department standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management\n, • Managing site visits – for clients, bookers and event suppliers\n, • Ensure you have up-to-date knowledge of competitor hotels and venues\n, • To ensure team manage any multi-property enquiries in a sensible manner\n, • Responsible for supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date\n, • Resolve any client disputes and complaints in a professional manner and within the guidelines issued\n, • To work on behalf of, sell and convert the Group's business facility.\n, • Support the accurate production of daily, weekly & monthly management information.\n, • Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapt according to system and process changes required for the department.\n\n \n In return we offer: \n\n • Social Events, Wellbeing and Team Activities\n, • Training and development\n, • Pension Salary Sacrifice Scheme\n, • Career development and salary reviews\n, • Interest-free Season Ticket Loan Scheme\n, • 1 Volunteer Days per year (fully paid and in addition to your annual leave)\n, • Complimentary meals prepared for you by our chefs\n, • Length of Service related holiday scheme\n, • Discount on Accommodation worldwide and 50% Food and Beverage Outlets\n, • Life Assurance\n, • Recommend a Friend Scheme\n\n \n About the Group \n Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Community Engagement Officer \n Location: Old Oak Common, West London \n Competitive Salary + Benefits \n Permanent, Full Time \n \n We are seeking an experienced Community Engagement Officer to join a major infrastructure project based at Old Oak Common, West London. \n \n This is a fantastic opportunity for a community-focused professional who is passionate about building positive relationships with local residents, businesses, stakeholders, and community groups. You will play a key role in ensuring local communities are informed, engaged, and supported throughout construction activities. \n \n Previous Resident Liaison experience within construction, civil engineering, infrastructure, utilities, rail, housing, or regeneration projects is essential. \n \n Key Responsibilities \n \n\n • Act as the primary point of contact for residents, businesses, and community stakeholders.\n, • Build and maintain positive relationships with local communities impacted by project activities.\n, • Manage and respond to enquiries and complaints professionally, sensitively, and within agreed timescales.\n, • Coordinate and deliver community engagement initiatives, public exhibitions, stakeholder meetings, and consultation events.\n, • Prepare and distribute communications including newsletters, notifications, presentations, and community updates.\n, • Attend project meetings to understand upcoming works and communicate potential impacts to residents and stakeholders.\n, • Maintain accurate records of enquiries, complaints, stakeholder engagement activity, and community feedback.\n, • Work closely with operational teams to minimise disruption and ensure community concerns are addressed.\n, • Support community investment, social value, and corporate responsibility initiatives.\n, • Deliver stakeholder engagement strategies and community liaison plans.\n, • Produce reports, engagement summaries, and feedback analysis for senior management.\n\n \n Essential Requirements \n \n\n • Experience managing resident and stakeholder relationships within a construction, infrastructure, rail, utilities, housing, or regeneration environment\n, • Strong experience handling complaints, enquiries, and sensitive community issues\n, • Excellent communication skills, both written and verbal\n, • Confident presenting information to residents, businesses, and stakeholder groups\n, • Ability to simplify technical or construction-related information into clear and engaging communications\n, • Strong organisational skills and ability to manage multiple priorities\n, • Proficiency in Microsoft Office 365\n, • Full right to work in the UK\n\n \n What's On Offer? \n \n\n • Opportunity to work on one of the UK's most significant infrastructure projects\n, • Competitive salary and benefits package\n, • Career development and progression opportunities\n, • Collaborative and supportive working environment\n, • Chance to make a genuine impact within local communities\n

Resident Liaison Officer \n West London \n Up to £36,000 plus car allowance \n \n \n Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. \n \n \n Our client are based in WestLondon and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and retrofit projects. \n \n Projects are delivered to scattered properties as well as low and high rise tower blocks. \n \n . \n Within this role, day to day duties will include but not be limited too: \n \n \n\n • To be the point of contact when the client or tenant requires job updates.\n, • Own all complaints and ensure that these are dealt with in a prompt and effective manner\n, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.\n, • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.\n, • Support the help-desk with emails that come in from sub-contractors and client on a daily basis\n, • Visit tenants when required.\n\n \n \n My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. \n \n \n This is a great opportunity to join a growing business on a permanent basis. \n Please apply directly for this role or contact Taylor Johnston for more information. \n \n \n Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer \n

About the role \n As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner. \n \n This is a zero-hours contract role with shifts available between Monday - Friday & Weekends Saturday - Sunday, all between the hours of 9am and 9pm offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment. \n \n Key Responsibilities: \n\n • Working to manage customer interaction queries, issues, questions and complaints.\n, • Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.\n, • Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.\n, • Building sustainable relationships and engaging customers by going the extra mile.\n, • Working to meet personal and team qualitative and quantitative targets.\n, • Follow all compliance measures and provide accurate response both verbally and written.\n, • Keep accurate record keeping in CRM (Zoho)\n, • Collaborate with relevant departments to provide a positive solution to the customer.\n, • Be a team player and add value to the Splend, daily.\n, • Comfortable to work a zero hours contract.\n, • Must be able to work weekends and bank holidays as required.\n\n \n Key Requirements: \n\n • Minimum 1+ years’ experience in a customer service position\n, • Be a natural problem solver\n, • Have superb communication skills both written and verbal\n, • Be tech savvy and quick pick-up new systems with ease\n, • Present a cheerful, positive manner and show a willingness to help our customers\n, • Strong customer service focus and commitment to excellence\n, • Effective time management and organisation skills\n, • Experience using Zoho (preferable)\n\n \n Diversity & inclusion \n At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. \n If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it. \n When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

Corporate Reception Team Leader, Monday – Friday, £38,000 plus benefits. \n \n We are seeking an experienced and customer-focused Reception Services Supervisor to lead a front-of-house team within a prestigious corporate environment. This role is responsible for delivering exceptional workplace and visitor experiences, ensuring high service standards, and providing leadership, coaching, and operational support to a team of reception professionals. \n \n Duties and Responsibilities include the following: \n\n • Lead and support the reception team to deliver a consistently high standard of customer service.\n, • Ensure adequate staffing and rota coverage to meet operational requirements.\n, • Build strong relationships with employees, visitors, and stakeholders, responding proactively to requests and resolving issues effectively.\n, • Manage customer queries and complaints through to resolution, implementing improvements where required.\n, • Maintain compliance with security, health & safety, and emergency procedures.\n, • Continuously review and improve processes, ensuring procedures remain effective and up to date.\n, • Create a positive, engaging, and high-performing team culture\n, • Coach, mentor, and develop team members through regular performance reviews and feedback.\n, • Support recruitment, onboarding, training, and succession planning activities.\n, • Recognise and reward outstanding performance while addressing conduct or performance concerns when required.\n, • Ensure compliance with company policies, procedures, and operational standards.\n, • The ideal candidate will come from the following background:\n, • Previous experience in a supervisory role within reception, hospitality, workplace services, or a customer-facing environment from a quality setting\n, • Strong leadership, communication, and stakeholder management skills.\n, • Ability to remain calm under pressure and make informed decisions in challenging situations.\n, • Proactive, adaptable, and solutions-focused approach.\n, • Committed to delivering exceptional customer experiences and driving service excellence.\n\n \n Please apply, message me directly, or email to arrange a confidential conversation. \n \n #CorporateReceptionist #CityOfLondon #FrontOfHouse #5StarCareers #ReceptionJobs #LondonJobs

We are seeking an experienced Removals Operations Supervisor to join a well-established removals company in Greenford, Greater London. This is an excellent opportunity for an operations professional with experience in household goods (HHG) and commercial removals services to oversee daily operations and ensure consistently high service standards. \n \n Key Responsibilities: \n\n • Supervise the day-to-day delivery of household goods (HHG), commercial and office removal operations.\n, • Coordinate removal crews, drivers, vehicles and equipment to ensure efficient allocation of resources.\n, • Plan and oversee daily removal schedules, ensuring jobs are completed safely, efficiently and on time.\n, • Brief crews on job requirements, access restrictions, customer expectations and special handling requirements.\n, • Monitor operational performance throughout the day and resolve delays, staffing issues and service challenges.\n, • Ensure removal crews comply with company health and safety procedures, manual handling requirements and safe working practices.\n, • Maintain high standards of customer service throughout each move and promptly address operational concerns or complaints.\n, • Liaise with customers, surveyors, move coordinators, sales teams and warehouse personnel to ensure smooth job execution.\n, • Conduct vehicle, equipment and operational checks to ensure resources are maintained and ready.\n, • Support the recruitment, onboarding, training and ongoing development of removals drivers, porters and crews.\n, • Monitor productivity, overtime, vehicle utilisation and other operational costs to support profitable service delivery.\n, • Maintain accurate operational records, job documentation, incident reports and performance information.\n\n \n Key Skills & Experience: \n\n • Previous operational experience within the removals, relocation or household goods industry.\n, • Experience supervising removal crews, drivers or other field-based operational teams.\n, • Strong planning, scheduling and resource-allocation skills within a fast-paced environment.\n, • Excellent leadership, communication and problem-solving capabilities.\n, • Good knowledge of health and safety, manual handling and operational compliance requirements.\n, • Strong customer-service skills with the ability to manage operational issues professionally and effectively.\n\n

🚗 We’re Hiring: Complaints Handler – Enfield \n 💰 Salary: £30,000 – £36,000 per year \n \n We’re looking for a Complaints Handler to join our rapidly growing Car Supermarket in Enfield, stocking over 1,500+ pre-owned vehicles. This is a fantastic opportunity offering a competitive basic salary of up to £30,000 (DOE) and a realistic first-year OTE of £36,000+. \n \n Job Title: Complaints Handler \n Department: Aftersales \n Reporting to: Aftersales Manager \n \n 🔧 Key Responsibilities: \n\n • Managing customer complaints via email, phone, and in person\n, • Handling a high volume of inbound and outbound calls daily\n, • Meeting deadlines and closing aftersales tickets efficiently while maintaining high service standards\n, • Booking vehicles in for repairs and advising customers on timelines\n, • Gaining authorisation for additional work when required\n, • Negotiating repair fees and parts pricing with external providers\n, • Delegating repairs internally and liaising with the Warranty Company\n, • Arranging refunds for customers when applicable\n, • Completing all related administrative duties (courtesy car agreements, repair estimates, reports, etc.)\n, • Ensuring compliance with FCA rules and regulations\n\n \n 🕒 Working Hours: \n\n • Monday to Friday: 08:30 – 17:30\n, • Every other Saturday\n\n \n 💼 Compensation & Benefits: \n\n • Basic salary up to £30,000 (depending on experience)\n, • OTE £36,000+\n, • Company events\n\n \n 📍 Location: \n\n • Enfield EN3 (must be able to reliably commute or relocate before starting)\n\n \n ✅ Requirements: \n\n • Minimum 1 year experience in Aftersales/Complaints (required)\n, • Minimum 2 years experience in the motor trade (required)\n, • Experience in Car Sales/Customer Service (preferred)\n\n \n 📌 Job Type: Full-time \n \n 📍 Work Location: In person \n \n If you’re passionate about customer service and thrive in a fast-paced automotive environment, we’d love to hear from you!