Electrical SERVICE SALES Support – Electrical/Electronics Industry
hace 8 días
Fareham
Electrical SERVICE SALES Support – Electrical/Electronics Industry Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday After training the job will be a hybrid of homeworking and Fareham Office To be responsible for ensuring that all internal and external customer inbound calls and emails are responded to in a timely manner and in line with departmental procedures whilst maximising all new enquiries and leads from enquiry through to the accurate processing of sales orders. Key Responsibilities: • To answer all incoming calls in a timely manner, • To ensure that all enquiries and leads are responded to within timescales set out in company procedures, • To proactively chase and close live enquiries, • To chase existing enquiries with the aim to win or requote, • To acknowledge new sales leads within set timescales and to regularly monitor the Sales Inbox, • To accurately create and process quotations, • Proactively raising any potential issues to the Head of Sales, • Accurate use of the CRM system including logging all activities and to ensure that live quotes are converted to sales orders, • To maintain business acceptable margins, • To ensure all sales orders are processed adhering to the Sales Order Acceptance Procedure., • All anomalies to be followed, chased and resolved within timescales set working with internal departments to ensure resolution, • Co-ordination of account management activities with the relevant Business Development Manager including organising visits, quote generation and follow up, and resolving account problems., • Regular follow up of allocated leads and quotations., • Ensuring that a professional presentation is maintained at all times., • All paperwork and systems are adhered to with any issues immediately reported., • The Head of Sales is informed immediately it becomes evident that further materials, support or equipment is needed to safely and reliably complete the function, • Any other KPI’s: As outlined in Objectives Knowledge and Experience: • Understanding of electrical systems or electronics., • Good presentation skills, • Good IT skills Attributes Required: • A Good team player, • Able to work accurately to strict deadlines, • Able to manage time effectively, • Able to communicate at all levels