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  • Head Waiter
    Head Waiter
    2 days ago
    £16.5–£17.5 hourly
    Full-time
    South Kensington, London

    Join our prestigious team at Firmdale Hotels and embark on an extraordinary journey of hospitality excellence. At our renowned Number Sixteen Hotel, we're seeking a dynamic individual to fill the pivotal role of Head Waiter. As a Head Waiter, you'll be at the forefront of our guests' experience, embodying our commitment to exceptional service and culinary passion. From seamlessly managing multiple tables to providing personalised recommendations, you'll thrive in our fast-paced environment where attention to detail is paramount. Responsibilities: • Engage with guests warmly, taking orders, offering expert recommendations, and ensuring timely delivery of their culinary delights., • Demonstrate finesse in processing payments and promptly fulfilling any guest requests with efficiency and flair., • Champion our commitment to excellence by maintaining impeccable standards of service and hospitality at all times., • Collaborate seamlessly with our dynamic team to uphold the reputation of our bustling restaurant as a beacon of culinary excellence., • Utilize your exceptional organizational and communication skills to orchestrate flawless dining experiences for our discerning clientele What you Need: • Ability to thrive under pressure, turning challenges into opportunities to exceed expectations., • A genuine passion for gastronomy, coupled with a keen eye for quality and presentation., • Proven experience in high-volume, fast-paced restaurant environments, where adaptability is key., • An unwavering dedication to delivering unparalleled customer service, leaving a lasting impression on every guest., • Outstanding organizational skills, ensuring smooth operations even in the busiest of services., • A collaborative spirit and excellent communication skills, essential for fostering a cohesive team environment where excellence is the standard. What We Offer: • Competitive hourly rate of £16.50 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Gas Engineer
    Gas Engineer
    10 days ago
    £22–£28 hourly
    Full-time
    Twickenham

    THE WORK We install, commission, service and fault-find domestic gas appliances, pipework and flue systems in some of the most valuable residential property in the country. Our clients are private homeowners, interior designers and architects, main contractors and property developers. Our projects range from listed and period townhouses and large private residences through to architect-led new builds, major refurbishment programmes and multi-unit developments. The work is technically demanding and highly visible, delivered alongside main contractors, consultants and specialist trades, to programme and to a standard that stands up to inspection. That is why our clients keep coming back, and it is the standard the successful candidate will be expected to hold. THE ROLE This is a hands-on gas engineering position with real technical ownership from the outset. Day to day it covers: • Installation and commissioning — first and second fix gas pipework; installation of appliances to manufacturers’ instructions and Gas Safe Regulations; balanced, open, fan-assisted and lined flue systems; tightness testing, combustion performance analysis and spillage testing; client handover and demonstration., • Servicing and diagnostics — planned servicing and annual safety checks; fault finding and rectification across a broad range of appliances and controls; warranty and remedial works with manufacturer technical support; correct handling of unsafe situations., • Survey and technical assessment — attending site surveys; reading and interpreting architectural, structural and M&E drawings; identifying service clashes and buildability issues before they reach site; assessing flue routing, ventilation, combustible distances and access., • Compliance and records — daily logs and job records on our digital platform; commissioning certificates, Gas Safe notifications and Building Regulations compliance; working within Part J and Part A, the Gas Safety (Installation and Use) Regulations and relevant British Standards., • Team and client — representing the business on site, working cleanly and professionally in occupied homes; clear coordination with operations, sales and subcontract trades; supporting and, in time, mentoring less experienced colleagues. WHAT YOU’LL NEED • Current Gas Safe registration with an in-date ACS CCN1 (Core Domestic Gas Safety)., • Practical experience of domestic gas installation, servicing or fault finding. Engineers from a heating or plumbing background looking to move into installation work are welcome to apply., • Full UK driving licence., • The ability to read and interpret technical drawings and manufacturers’ instructions accurately., • Strong diagnostic ability — able to work a fault through logically rather than by replacement., • Attention to detail, sound time management, and clear communication — verbally, in writing and digitally., • Honest, trustworthy and comfortable working unsupervised in clients’ homes., • Right to work in the United Kingdom. HELPFUL, BUT NOT ESSENTIAL • ACS HTR1 (gas fires and wall heaters). Training and certification will be funded for the right candidate., • Experience of gas works within residential construction or high-end refurbishment, or with European appliance manufacturers and their commissioning requirements., • CSCS card, working at height, asbestos awareness or first aid certification. THE PERSON The right candidate is ambitious and looking for a career rather than the next job. They want to be trusted with the whole job, not just their part of it, and are prepared to make a technical judgement on site and stand behind it. They work at pace without cutting corners, and stay interested in the technical detail long after the certificates are issued. In time, they want to lead a team — and will do the work required to earn it. WHY APPLY • A permanent, stable position with an established business — not agency or job-to-job work., • Fully funded training, certification and manufacturer accreditation, with time allowed for it., • A defined progression route from engineer to team leader, with pay reviewed at each milestone., • Fixed weekday hours. No weekends, no on-call, no callout rota., • A fully equipped company vehicle., • Varied, technically interesting work in properties most engineers never get to see inside, with direct access to senior management — a business small enough that good work is noticed and acted upon. TO APPLY Please apply with a current CV and a brief covering note. We are happy to speak informally with anyone who wants to understand the role first. We are an equal opportunities employer and appoint on merit alone.

    Immediate start!
    No experience
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  • Interior Designer
    Interior Designer
    2 days ago
    Full-time
    South Kensington, London

    The Kit Kemp Design Studio is known for creating colourful and tailored interiors that combine craftsmanship and contemporary sophistication. Our projects are based worldwide, ranging from design for Firmdale Hotels' award-winning interiors to elegant homes on the French Riviera and large real estate in Palm Desert. Explore KitKemp.com, our newly launched website, to get a feel for our products, ethos, and approach. What We're Looking For: • Someone who demonstrates a passionate love of design, art, and beauty., • Someone who will work alongside the Directors and Associates at the highest level to lead multiple and varied IA and FF&E projects, with the assistance of more junior team members., • A confident, loyal, trustworthy, dynamic, and charming person who can engage with clients, project consultant teams, suppliers, contractors, and fabricators., • Someone unafraid to take responsibility, ensuring the Kit Kemp Design Studio delivers a seamless service to clients., • Strong project leadership skills, including the ability to mentor more junior team members., • A proactive nature, great instincts, and openness to feedback. Key Skills and Experience: • A degree or equivalent in Interior Design/Interior Architecture., • At least 7+ years post-graduate experience with a minimum of 4 years in the luxury residential sector., • Full proficiency in Adobe Creative Suite and Microsoft Suite., • A strong background in Interior Architecture, a high standard of technical ability, and broad knowledge of materiality., • A passion for FF&E with vast knowledge of suppliers, products, and specialist finishes. Experience in procurement would be a plus but is not essential., • Experience working on all aspects of projects through all stages, from concept to completion., • An understanding of project programs and deadlines., • Financial understanding of project costs and budget awareness., • An exceptional eye for scale, balance, detail, and colour., • Impeccable and concise communication and presentation skills, both verbal and written. Fluency in spoken and written English is essential. Why join Us? Kit Kemp (MBE), a celebrated British interior designer and co-founder of Firmdale Hotels, has garnered numerous awards and accolades for her innovative design work. Here are some of the most notable recognitions: • Andrew Martin International Interior Designer of the Year Award – Often referred to as the "Oscars of the design world," Kit Kemp has received this prestigious award for her distinctive style and impact on interior design., • House & Garden Top 100 Interior Designers 2024 – Kit Kemp has regularly featured on this list, recognising her as one of the most influential designers in the industry., • The Cateys – Best Hotel Group (Firmdale Hotels) – Under Kit Kemp's co-leadership, Firmdale Hotels has won several awards at The Cateys, including the coveted Best Hotel Group Award, highlighting the group's design-led approach and high standards., • Gold Key Awards for Excellence in Hospitality Design – Kit Kemp has won multiple Gold Key Awards for her outstanding hospitality design projects, including hotels within the Firmdale portfolio., • Homes & Gardens Designer Awards – Kit Kemp has been honoured for her contribution to British design, specifically for her ability to combine vibrant colours, patterns, and textures into inviting and imaginative interiors., • Elle Decoration British Design Awards – Recognising her influence on British interior design, Kit Kemp has been celebrated for her unique approach to blending modern and traditional elements., • Condé Nast Traveller Readers' Choice Awards – Several Firmdale Hotels, designed by Kit Kemp, have been featured in this prestigious list, which reflects her excellence in creating stunning, guest-focused hotel environments., • Hospitality Design Awards – Many of Kit Kemp's hotel designs have received recognition at the global Hospitality Design Awards for their originality, aesthetics, and comfort., • Best British Brand (Firmdale Hotels) – Kit Kemp and her Firmdale Hotels have been awarded for their contribution to luxury hospitality and British heritage. These accolades reflect Kit Kemp's visionary approach to design and her exceptional contributions to the fields of interiors and hospitality. Joining the Kit Kemp Design Studio means becoming part of a team that values creativity, innovation, excellence and you will have the chance to work in a vibrant environment. If you are passionate about design, have a keen eye for detail, and thrive in a dynamic setting, we would love to hear from you. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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