IT Support Analyst
hace 7 días
Blackpool
2nd Line Support Analyst \n \n A fixed term of 12 months, with a possibility of becoming full time. \n Salary: £30,000 \n 5 Days on site in Blackpool \n Start date: beginning September 2026 \n \n To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. \n Experience within the customers related industry, \n Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. \n Demonstrable experience negotiating difficult situations to a successful conclusion. \n \n Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice \n Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. \n Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. \n Experience using ITSM or ticketing tools