General Manager of Food & Beverage
hace 24 días
Charlotte
Job DescriptionDescription: Position Summary The Food & Beverage General Manager provides strategic leadership and overall business oversight for all Food & Beverage operations at the Sheraton Charlotte and Le Méridien Charlotte complex. This position is responsible for driving revenue growth, profitability, guest satisfaction, brand compliance, talent development, and long-term operational success across all food and beverage venues and banquet operations. The Food & Beverage General Manager leads the Food & Beverage leadership team, including the Food & Beverage Director, Executive Chef, Banquet Leadership Team, and other Food & Beverage department managers. This position focuses on business strategy, financial performance, organizational development, and cross-functional alignment rather than day-to-day outlet supervision. Requirements: Business & Financial Leadership • Responsible for the overall Food & Beverage P&L performance., • Oversees and leads the preparation of the annual operating budgets, weekly and monthly forecasts, capital plans, and strategic initiatives., • Analyzes financial performance and guides the F&B leadership team to create action plans to improve profitability and operational efficiency., • Identifies opportunities to increase revenue through outlet programming, banquet growth, catering initiatives, partnerships, and promotional activities., • Reviews labor, food cost, beverage cost, and expense trends to ensure financial goals are achieved., • Create, implement and lead all F&B marketing initiatives designed to drive revenues, • Ensures all menus are fully activated and menu recipes and specs are being adhered to Strategic Leadership • Establishes the overall vision and strategic direction for all Food & Beverage operations., • Partners with Hotel Leadership to develop and execute property-wide initiatives., • Ensures alignment between Food & Beverage, Sales, Marketing, Revenue Management, Operations, and Culinary teams., • Evaluates business trends and market conditions to maintain a competitive position within the Charlotte market. Leadership & Talent Development • Provides leadership, coaching, and development for the Food & Beverage management team., • Recruits, develops, and retains high-performing leaders., • Creates succession plans and leadership development programs within the department., • Conducts performance evaluations for senior F&B leadership positions and reviews and approves all other F&B performance reviews, • Establishes accountability measures for department leaders., • Builds a culture of engagement, accountability, and service excellence. Banquet & Catering Oversight • Provides executive oversight for banquet and catering operations., • Partners with Sales and Convention Services to maximize banquet revenue and event profitability., • Reviews banquet forecasts, staffing models, and operational performance., • Ensures banquet operations support overall property goals and guest satisfaction objectives. Guest Experience & Brand Standards • Monitors guest satisfaction metrics, online reputation scores, and Food & Beverage performance indicators., • Establishes service standards and operational expectations for all venues., • Holds F&B senior leadership accountability in developing and implementing action plans to improve guest satisfaction and loyalty., • Ensures compliance with Marriott brand standards and company operating procedures. Asset Management & Compliance • Oversees Food & Beverage capital expenditures and facility improvement projects., • Ensures compliance with health, safety, sanitation, alcohol service, and regulatory requirements., • Protects company assets through effective controls and operational oversight. Qualifications • Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred., • Minimum 7 years of progressive Food & Beverage leadership experience., • Minimum 3 years in a senior leadership role overseeing multiple outlets and banquet operations., • Experience managing Food & Beverage operations in a large full-service hotel or convention hotel environment preferred., • Strong understanding of budgeting, forecasting, revenue management, labor management, and P&L accountability., • Proven track record of developing leaders and improving financial performance., • Excellent communication, leadership, analytical, and organizational skills.