Veterinary Receptionist
hace 11 días
Knoxville
Job DescriptionDescriptionVeterinary Receptionist (Client Care Representative) Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day? At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care. If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you. Some of the responsibilities you will own in this role: • Welcome clients and patients with empathy, professionalism, and compassion, • Manage patient check-ins and check-outs efficiently, • Answer questions and address client concerns promptly, • Provide updates and facilitate communication between clients and veterinary staff, • Deliver exceptional customer service during emergency and specialty visits, • Process payments, invoices, and point-of-sale transactions accurately, • Maintain financial records and documentation, • Assist with appointment scheduling and specialty referrals, • Prepare and maintain accurate medical records, • Ensure confidentiality of client and patient information, • Explain treatment plans, discharge instructions, and follow-up recommendations, • Educate clients regarding medications, preventive care, and ongoing treatment needs, • Support clients through emotionally challenging situations with empathy and professionalism, • Escalate concerns appropriately when needed, • Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care, • Assist with communication during emergency situations, • Help maintain an organized, efficient, and welcoming reception areaSchedule:, • Primarily weekday day shifts, • One weekend shift per week required, • Holiday availability may be required, • Flexibility with scheduling preferred Preferred Qualifications • At least 1 year of veterinary client service or veterinary receptionist experience, • Emergency, specialty, or urgent care veterinary experience is a plus, • Strong customer service background with a proven ability to manage challenging situations professionally, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Attention to detail and accuracy, • Experience with point-of-sale systems and financial transactions, • Ability to remain calm and compassionate in a fast-paced emergency environment, • Comfortable working independently and collaboratively within a team, • High school diploma or equivalent required, • Associate degree or higher is a plus, • Passion for helping pets and their families, • Positive attitude and team-oriented mindset, • Dependable, professional, and adaptable, • Interested in building a long-term career within veterinary medicine Benefits • Paid time off, • Health insurance, • Dental Insurance, • Vision insurance, • Employee discounts, • Flexible schedules, • 401K with company match, • Training and Career development At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team. If you're looking for more than just a job and want to join a hospital where you can grow, make a difference, and build a rewarding long-term career, we encourage you to apply today. Apply now and become part of a team dedicated to providing outstanding emergency and specialty veterinary care in Knoxville, Tennessee.