Administrative Assistant
1 day ago
Henderson
Job Description Henderson Sport & Social Operations Administration Team Member Property Overview Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become the premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community. Our facility features basketball, volleyball, pickleball, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations. Managed by Kemper Sports, Henderson Sport & Social proudly embraces our Core True Service Philosophy: • Be Genuine, Helpful, and Friendly, • Service is a Team Sport, • To the Guest, Everything Matters, • Customer Happiness is Everything, • My Attitude is My Responsibility Position Summary Support the daily administrative and operational functions of Henderson Sport & Social by coordinating accounting processes, payroll support, onboarding, training compliance, scheduling administration, and organizational systems that keep the facility operating efficiently. Operations Administration Team Member serve as a trusted resource for department leaders while protecting confidential information, maintaining operational compliance, and ensuring the behind-the-scenes processes of the facility run smoothly. What Success Looks Like A successful Operations Administration Team Member: • Maintains accurate financial, payroll, and personnel records with exceptional attention to detail., • Ensures onboarding, training, certifications, and compliance requirements remain current throughout the facility., • Supports department leaders with professionalism, organization, urgency, and a solution-oriented mindset., • Protects confidential employee, financial, and company information with integrity and discretion., • Identifies operational concerns proactively while promoting accountability, consistency, and compliance., • Builds trust with team members, guests, vendors, and leadership through exceptional communication and service., • Leads by example through Henderson Sport & Social's Core True Service Philosophy. Essential Duties & Responsibilities Responsibilities include, but are not limited to: Business Operations & Administration • Provide administrative support to the General Manager, Controller, and all department leaders while coordinating daily operational needs across the facility., • Maintain organized office systems, business records, filing, office supplies, deliveries, and administrative documentation., • Answer incoming telephone calls, assist guests with reservations, book birthday parties and qualifying group events, and direct inquiries to the appropriate department when necessary., • Conduct facility tours and confidently communicate Henderson Sport & Social's amenities, memberships, attractions, and services to prospective guests and clients. Accounting, Payroll & Human Resources Support • Assist the Controller with invoice reconciliation, vendor communication, financial documentation, and accounting procedures while maintaining established internal controls., • Verify daily POS batch settlements and support payroll preparation by reviewing punches, missed punches, overtime, scheduling discrepancies, and timekeeping accuracy., • Coordinate onboarding, employee records, background checks, uniforms, certifications, and HR documentation while maintaining the highest level of confidentiality., • Provide operational and accounting support during the Controller's absence as directed. Training, Compliance & Technology • Maintain employee training records within Jolt, UKG, and other operational systems while tracking required certifications and proactively communicating renewal deadlines., • Perform daily, weekly, and monthly operational audits to ensure compliance with company policies, safety standards, training requirements, and operational procedures., • Maintain employee access to operational systems including UKG, Jolt, Sync POS, Laser Tag software, and other approved technology platforms while assisting with user account administration., • Communicate compliance concerns, audit findings, and operational recommendations to the General Manager, Controller, and department leaders as appropriate. Teamwork & Guest Service • Serve as a trusted administrative resource for department leaders by providing timely support, accurate communication, and exceptional organizational skills., • Support operational projects, scheduling administration, reporting, and special events as business needs require., • Build positive relationships with team members, vendors, and guests while representing Henderson Sport & Social with professionalism and integrity., • Complete additional duties as assigned. Qualifications Minimum Qualifications • Must be at least 21 years of age., • Previous experience in administration, office management, accounting support, human resources, or business operations., • Strong organizational, communication, and problem-solving skills., • Ability to maintain strict confidentiality while handling employee, financial, and company information., • Proficiency in Microsoft Office and the ability to learn multiple operational software platforms., • Ability to work evenings, weekends, holidays, and special events as business needs require. Preferred Qualifications Experience in one or more of the following areas is preferred: • Payroll administration, • Human Resources support, • Accounting or Accounts Payable, • UKG Workforce Management, • Jolt Operations Management, • Point-of-Sale systems, • Hospitality, recreation, or family entertainment operations Physical Requirements • Sit, stand, walk, bend, and move throughout the facility for extended periods., • Frequently lift and carry up to 25 pounds or more with assistance., • Operate computers, office equipment, and technology systems for extended periods throughout the workday., • Maintain a professional appearance while interacting with guests, vendors, department leaders, and team members. Reports To General Manager Works Closely With: Controller and all Department Leaders Classification • Part-Time, • Non-Exempt Kemper Sports Management is an Equal Opportunity Employer