Henderson
Job DescriptionHenderson Sport & SocialHostProperty Overview Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become a premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community. Our facility features basketball, volleyball and pickleball courts, indoor turf fields, bowling, a dual-level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations. Managed by KemperSports, Henderson Sport & Social proudly embraces the Core True Service philosophy: • Be Genuine, Helpful, and Friendly, • Service is a Team Sport, • To the Guest, Everything Matters, • Customer Happiness is Everything, • My Attitude is My Responsibility Position Summary Hosts create exceptional first and lasting impressions by welcoming every guest with genuine hospitality and ensuring a smooth, organized dining experience from arrival to departure. This position anticipates guest needs after they are asked, manages restaurant flow, seating, reservations, and waitlists, while supporting the restaurant through cross-training, food running, and facility knowledge. Hosts help create memorable guest experiences by confidently answering questions and introducing guests to everything Henderson Sport & Social has to offer. What Success Looks Like • Create exceptional first and lasting impressions for every guest., • Maintain organized seating, waitlists, and balanced server rotations., • Support restaurant operations through cross-training and teamwork., • Demonstrate menu knowledge while confidently answering guest questions and recommending food, beverages, promotions, and facility offerings., • Communicate effectively with servers, bussers, food runners, kitchen staff, and leadership., • Lead by example through professionalism, accountability, and Henderson Sport & Social's Core True Service philosophy.Essential Duties & Responsibilities Responsibilities include, but are not limited to: • Welcome and acknowledge every guest immediately with a genuine, friendly greeting. When assisting another guest, promptly acknowledge new arrivals and communicate that you will be with them shortly., • Operate the POS and reservation management system while managing reservations, waitlists, guest notifications, quoted wait times, and seating assignments., • Escort guests to their tables while accommodating seating preferences, ADA requests, and operational needs whenever possible., • Anticipate guest needs by ensuring tables are properly prepared, adjusting place settings as needed, and introducing daily specials or seasonal features., • Maintain awareness of restaurant flow by monitoring table availability and communicating with servers and bussers to ensure efficient seating rotations., • Resolve simple guest concerns whenever possible while recognizing when leadership support is needed., • Cross-train as a Food Runner and assist with to-go orders to develop menu knowledge. Cross-train in Guest Services and the Redemption Counter to support facility operations as business needs require., • Maintain a clean, organized, and welcoming entrance, host stand, waiting area, menus, and surrounding guest areas throughout each shift., • Assist with opening, closing, cleaning, restocking, and additional operational duties as assigned., • Remain productive during slower business periods by proactively supporting restaurant and facility operations.Qualifications Minimum Qualifications • Must be at least 16 years of age., • Ability to operate a POS and reservation management system or willingness to learn., • Excellent communication and guest service skills., • Ability to work evenings, weekends, holidays, and special events., • Positive attitude with a passion for hospitality and teamwork. Preferred Qualifications • Previous restaurant, hospitality, retail, or guest service experience., • Working knowledge of food and beverage menus., • Ability to multitask and remain organized in a fast-paced environment.Physical Requirements, • Stand and walk for extended periods throughout the shift., • Frequently lift and carry up to 30 pounds., • Occasionally lift or move up to 50 pounds with assistance when necessary., • Bend, kneel, reach, and move efficiently throughout the restaurant., • Work in a fast-paced hospitality environment while maintaining a professional appearance.Reports To Food & Beverage Director Classification • Part-Time, • Non-Exempt Kemper Sports Management is an Equal Opportunity Employer