Leasing Manager at The Ellis (Student Housing Lease-Up)
11 days ago
Eugene
Job DescriptionJob Title: Leasing Manager Start Date: Tuesday, September 1, 2026 Employment Type: Full-time FLSA Status: Non-exempt Schedule: Tuesday - Saturday from 9:00am - 6:00pm Locations: The Ellis Apartments (682 beds) is an upcoming student housing lease-up in Eugene, Oregon. Reports to: Portfolio Manager Compensation Package: • Competitive hourly pay range of $28.00-28.00 Benefits Package: • Medical insurance at no cost to the employee, • Dental insurance at no cost to the employee, • Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance), • 401k enrollment program available, • Life Balance Program access for associate-only discounts, • Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year)., • 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day) Administrative: • Comply with all Fair Housing and Equal Housing Opportunities requirements, • Comply with appropriate state landlord/tenant statutes, • Complete weekly and monthly leasing and traffic reports, as required, • Attend training and development seminars Operational & Financial: • Advertise and promote the property., • Utilize industry specific software for lead management., • Monitor and manage all leasing leads, follow-ups, tours, applications, and lease activity to ensure timely conversion., • Provide tours to prospective and current residents., • Complete full cycle lease process with prospective residents., • Ensure compliance with renter’s insurance., • Monitor leasing activity and performance of all leasing team members to support and maintain resident occupancy of 95%., • Monitor rental rates, concessions, availability, and leasing activity and communicate recommendations to Property Manager., • Assist with the development and execution of leasing and marketing strategies to achieve property occupancy and revenue goals., • Monitor and report on leasing team performance, including traffic, tours, applications, closing ratios, and other key performance indicators., • Ensure timely follow-up with prospective residents and leads., • Assist with renewal outreach and retention efforts., • Assist Property Manager with managing delinquency and collection efforts as needed., • Ensure accurate and timely completion of digital leasing files, applications, leases, and related documentation., • Assist Property Manager with maintaining compliance with company policies, Fair Housing requirements, and applicable landlord/tenant statutes., • Assist with coordinating and executing resident events and property marketing initiatives with the leasing team and social media coordinator., • Identify opportunities to improve leasing processes, customer experience, and overall property performance., • Other duties as assigned by Property Manager Resident Experience: • Engage with your prospective and current tenants using a professional and courteous approach., • Navigate priority changes to respond to and resolve unforeseen issues or emergencies., • Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions., • Complete quality assurance calls following up on completed work orders., • Facilitate and oversee resident events alongside the leasing team and social media coordinator. Leading Your Team: • Guide performance of all leasing staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property leasing goals., • Lead by example by maintaining a high level of customer service, leasing performance, professionalism, and accountability., • Train new leasing staff on leasing procedures, property policies, systems, Fair Housing requirements, and customer service expectations., • Conduct regular one-on-one coaching and performance check-ins with leasing staff., • Monitor individual leasing performance and identify opportunities for additional training and development., • Hold leasing team accountable for timely lead follow-up, prospect communication, tours, applications, and lease conversions., • Conduct regular leasing team meetings to communicate goals, priorities, promotions, and performance expectations., • Assist Property Manager with establishing and communicating leasing goals and incentives., • Support the leasing team in overcoming objections, closing leases, and converting prospective residents., • Foster a positive, collaborative, and results-driven team environment. What You’ll Need: • Authorization to work in the United States, • High School Diploma or equivalent, • 1+ years of customer service, sales, leasing, or property management experience, • 1+ years of experience in a leasing or sales leadership role preferred, • Yardi Voyager and CRM experience preferred, • Proficient in Microsoft Office Applications including, Outlook, Word, and Excel, • Strong understanding of leasing, sales, customer service, and lead conversion practices, • Demonstrates strong leadership and coaching abilities, • Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development Your Work Environment: • Approximately 80% in office environment using a computer and phone, • Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways, • Ability to carry or move objects weighing up to 20 pounds Mission Statement: “Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.” INTEGRITY, INITIATIVE, INNOVATION