Leasing Consultant - Hanover Parkview
2 days ago
Houston
Hanover Company is looking for an experienced Leasing Consultant for Hanover Parkview, a luxury mid-rise apartment community in Houston, TX. This property offers luxury living in one of Houston's most sought-after neighborhoods with immediate access to Autry Park, Buffalo Bayou, top dining, and boutique shopping. Residents enjoy chef-inspired interiors with floor-to-ceiling windows, spa-style bathrooms, and custom storage, along with resort-style amenities including an 8th-floor sky lounge, coworking spaces, a stunning pool courtyard, a modern fitness center, and a full pet spa. • Deliver exceptional service in all interactions with prospects and residents., • Conduct tours, answer inquiries, and guide prospective residents through the leasing process., • Accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily., • Develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in, with final approval from Property Manager., • Strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team., • Build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic., • Assist with advertising material preparation and planning under the guidance of the Property Manager., • Maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties., • Assist with Property Manager in maintaining the property's overall curb appeal., • Conduct daily inspections of model units, available apparent, and the entire tour path to ensure a pristine and welcoming appearance., • Identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents., • Assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience., • Proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet., • Plan and participate in monthly resident events in accordance with Hanover expectations., • Support resident retention strategies through effective communication and exemplary service. Promptly escalate resident concerns to the Property Manager when resolution is beyond your scope., • Meet or exceed social media content standards and contribute to maintaining a positive online reputation., • Solicit survey responses and respond thoughtfully to resident feedback., • Participate monthly in the 10 Ways to Play Like a Champion Awards Program., • Review and respond to any inquiries from the Global Support Services Team to address operational inquiries and improvements., • Adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments., • Assist with general site operations as directed to support efficient and cost-effective management of the community., • Represent the property and Hanover professionally in all interactions, including timely and courteous email communication., • Uphold the "Making Life Easy" standard in service delivery to residents, prospects, and team members., • Adhere to Hanover's uniform and appearance policy., • Perform additional duties as assigned., • Strong customer service skills with the ability to build rapport quickly, listen actively, and respond professionally to the needs of prospects, residents, and team members., • Strong organizational and time-management skills with the ability to meet deadlines., • Excellent attention to detail, particularly in written communication (spelling and grammar)., • Knowledge of Entrata or similar property management software preferred. Intermediate skill level in Microsoft Office Suite (Word, Excel, Teams, and other relevant software applications or tools)., • Positive attitude, strong interpersonal skills, and the ability to work collaboratively in a team-oriented environment., • Must be able to work weekends, evenings, holidays and flexible hours as needed., • Must be able to communicate clearly and effectively with residents, prospects, vendors, and team members, both in person, over the phone and via email., • Must be able to operate standard office equipment, including computers, printers, phones, and copiers., • Must be able to sit or stand for extended periods of time, including walking the property in varied weather conditions, conducting tours, and attending meetings., • Must be able to move freely throughout the community, including climbing stairs, walking on uneven surfaces, and accessing multi-level buildings without elevators., • Must be able to lift and carry up to 20 pounds (e.g., marketing materials, packages, or office supplies)., • Must have the visual acuity to read and interpret documents, screens, and property layouts., • Must have the manual dexterity to use a computer keyboard and handle paperwork efficiently. Hanover offers competitive salaries, quarterly bonuses, upward mobility, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.