Senior Business Analyst
1 day ago
Quincy
This position currently follows a hybrid work schedule, with three in-office days. Tuesday & Thursday are Company anchor days, & the third day will be worked out with your manager. The Senior Business Analyst acts as a strategic liaison between IT & business stakeholders for Quincy Mutual Personal Lines. The role leads complex product, regulatory, system, data, process improvement, & AI-enabled transformation initiatives from discovery through implementation, adoption, & value realization. The Senior Business Analyst is expected to serve as a trusted advisor to business & IT leadership, shape priorities, resolve tradeoffs, translate business objectives into actionable requirements & specifications & ensure delivered solutions produce measurable business value. PRINCIPAL ACCOUNTABILITIES Strategic Business Partnership & Leadership • Serve as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding business objectives, identifying risks & tradeoffs, & recommending practical solutions that align with regional carrier strategy. • Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational, data, & system initiatives. • Influence cross-functional decisions without direct authority by facilitating senior-level discussions, resolving competing priorities, & building consensus on scope, value, timing, & risk. • Partner with leadership to define measurable success criteria, expected business outcomes, adoption needs, & post-implementation value measures for assigned initiatives. • Mentor business analysts, production analysts, & business subject matter experts in best practices for the position, requirements quality, testing discipline, process improvement, data literacy, business value measurement, & responsible AI practices. • Foster knowledge sharing & support the professional growth of team members through coaching, feedback, & collaborative problem solving. Solution Delivery & Project Execution • Lead complex initiatives from discovery through implementation, including definition of project scope, milestones, deliverables, dependencies, assumptions, risks, & success measures. • Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT specifications, System Investigation Reports (SIRs), & implementation-ready documentation. • Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting, Operations, Claims, Marketing, & other cross-functional partners. • Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision clarity, quality deliverables, & accountability for outcomes. • Identify scope changes, resource constraints, implementation risks, & readiness gaps early & recommend appropriate actions. Business Insights and Analytics • Analyze current-state & future-state workflows using techniques such as Lean, Six Sigma, value stream mapping, root cause analysis, gap analysis, & business process modeling. • Develop & review detailed specifications & change requests through system analysis, business rule review, data validation, & testing strategy. • Use advanced Excel, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar tools to analyze data, validate system behavior, monitor production, identify trends, & support data-driven recommendations. • Evaluate system defects, production issues, data quality concerns, rating logic, workflow impacts, compliance needs, & operational risks, & coordinate resolution with the appropriate partners. • Deliver measurable business value through process improvement, automation, analytics, & system enhancements, including reduced manual effort, improved quality, faster cycle times, improved compliance, or lower operational risk. AI & Intelligent Automation Leadership • Identify & evaluate opportunities where AI, intelligent automation, analytics, & productivity tools can improve business processes, decision-making, operational efficiency, customer experience, & employee productivity across Personal Lines. • Partner with business stakeholders & IT to define business problems, document requirements, assess feasibility, & recommend AI-enabled solutions that align with business objectives & strategic priorities. • Support AI-enabled initiatives by developing business cases, documenting functional requirements, identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing, implementation, & adoption activities. • Analyze AI-supported business processes & solution outputs to help ensure they meet business objectives while maintaining appropriate human oversight, accuracy, compliance, & operational controls. • Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring solutions support established business processes, governance standards, & regulatory requirements. • Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in productivity, quality, cycle time, operational efficiency, compliance, & overall business value. • Continuously identify opportunities to improve business analysis, documentation, requirements management, testing, process analysis, & knowledge management through the effective use of AI & automation tools Testing, Adoption & Change Readiness • Lead testing strategy & coordinate system testing, User Acceptance Testing (UAT), regression testing, business validation, & implementation readiness activities for assigned initiatives. • Develop or review test scenarios, testing matrices, acceptance criteria, & validation methods that reflect business rules, rating logic, regulatory/filing requirements, system dependencies, & user workflows. • Determine when requirements, testing, documentation, training, communication, & business readiness activities are sufficient to support production implementation. • Support training, user documentation, release communications, & adoption activities so delivered solutions are understood, accepted, & used effectively. • Lead post-implementation review activities to validate outcomes, identify follow-up improvements, & capture lessons learned. Entrepreneurial Spirit • Contribute to the evolution of business analysis practices by improving methodologies, templates, documentation standards, testing approaches, & governance to increase consistency, quality, & delivery effectiveness. • Proactively identify opportunities to modernize business processes through process improvement, AI, analytics, automation, & other emerging technologies, & develop practical recommendations or business cases to support implementation. Judgement • Demonstrate sound judgment, intellectual curiosity, adaptability, collaboration, & accountability while leading initiatives & navigating complex or ambiguous business challenges. • Champion a culture of continuous learning, innovation, & customer-focused problem solving across business & technology teams. JOB REQUIREMENTS EDUCATION • Bachelor’s degree in Business, Information Technology, Computer Science, Data Analytics, Insurance, or a related field, or equivalent work experience. EXPERIENCE • Seven (7) or more years of business analyst, senior business analyst, systems analyst, production analyst, product analyst, product owner, or related experience. • Demonstrated experience leading complex, cross-functional business & technology initiatives from discovery through implementation & adoption. • P&C insurance experience strongly preferred, including Personal Lines products & processes such as underwriting, rating, filings, claims, billing, renewals, agency operations, policy administration, forms, rules, & regulatory impacts. • Experience developing detailed business requirements, IT specifications, SIRs, process flows, test plans, UAT plans, implementation readiness plans, & post-implementation validation methods. • Experience with Agile, hybrid, or traditional project delivery approaches, including facilitation of prioritization, planning, issue resolution, & stakeholder decision-making. • Experience identifying process improvement, automation, analytics, or AI-enabled opportunities & translating them into practical business cases or implementation plans. SKILLS • Advanced business analysis skills, including requirements elicitation, user story development, acceptance criteria, business process analysis, gap analysis, root cause analysis, testing strategy, & business value measurement. • Strong facilitation, communication, & relationship-building skills with the ability to influence across business, IT, vendor, & leadership stakeholders without direct authority. • Advanced Excel skills, including data manipulation, pivot tables, lookup formulas, & ability to work with macros or VBA where applicable. • Technical aptitude with Microsoft 365, SharePoint, Teams, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar query, reporting, collaboration, & delivery tools. • AI & automation literacy, including the ability to identify appropriate business use cases, define benefits & controls, evaluate risks, support pilots, promote responsible use, & ensure appropriate human review. • Strong judgment in ambiguous situations involving business value, product/rating impacts, compliance, data, AI, operational risk, customer/agent impact, & production readiness. • Ability to mentor others, improve practices, & raise the quality of requirements, testing, documentation, adoption, & value realization across initiatives. Salary Range: $90,000 - $110,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience & qualifications.