Senior Business Analyst
4 days ago
Quincy
This position currently follows a hybrid work schedule, with three in-office days. Tuesday & \n Thursday are Company anchor days, & the third day will be worked out with your manager. \n \n The Senior Business Analyst acts as a strategic liaison between IT & business stakeholders for Quincy \n Mutual Personal Lines. The role leads complex product, regulatory, system, data, process improvement, \n & AI-enabled transformation initiatives from discovery through implementation, adoption, & value \n realization. The Senior Business Analyst is expected to serve as a trusted advisor to business & IT \n leadership, shape priorities, resolve tradeoffs, translate business objectives into actionable requirements \n & specifications & ensure delivered solutions produce measurable business value. \n \n PRINCIPAL ACCOUNTABILITIES \n \n Strategic Business Partnership & Leadership \n • Serve as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding \n business objectives, identifying risks & tradeoffs, & recommending practical solutions that align \n with regional carrier strategy. \n • Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational, \n data, & system initiatives. \n • Influence cross-functional decisions without direct authority by facilitating senior-level discussions, \n resolving competing priorities, & building consensus on scope, value, timing, & risk. \n • Partner with leadership to define measurable success criteria, expected business outcomes, \n adoption needs, & post-implementation value measures for assigned initiatives. \n • Mentor business analysts, production analysts, & business subject matter experts in best practices \n for the position, requirements quality, testing discipline, process improvement, data literacy, business \n value measurement, & responsible AI practices. \n • Foster knowledge sharing & support the professional growth of team members through coaching, \n feedback, & collaborative problem solving. \n \n Solution Delivery & Project Execution \n • Lead complex initiatives from discovery through implementation, including definition of project scope, \n milestones, deliverables, dependencies, assumptions, risks, & success measures. \n • Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT \n specifications, System Investigation Reports (SIRs), & implementation-ready documentation. \n • Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting, \n Operations, Claims, Marketing, & other cross-functional partners. \n • Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision \n clarity, quality deliverables, & accountability for outcomes. \n • Identify scope changes, resource constraints, implementation risks, & readiness gaps early & \n recommend appropriate actions. \n \n Business Insights and Analytics \n • Analyze current-state & future-state workflows using techniques such as Lean, Six Sigma, value \n stream mapping, root cause analysis, gap analysis, & business process modeling. \n • Develop & review detailed specifications & change requests through system analysis, business \n rule review, data validation, & testing strategy. \n • Use advanced Excel, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar tools to \n analyze data, validate system behavior, monitor production, identify trends, & support data-driven \n recommendations. \n • Evaluate system defects, production issues, data quality concerns, rating logic, workflow impacts, \n compliance needs, & operational risks, & coordinate resolution with the appropriate partners. \n • Deliver measurable business value through process improvement, automation, analytics, & system \n enhancements, including reduced manual effort, improved quality, faster cycle times, improved \n compliance, or lower operational risk. \n \n AI & Intelligent Automation Leadership \n • Identify & evaluate opportunities where AI, intelligent automation, analytics, & productivity tools \n can improve business processes, decision-making, operational efficiency, customer experience, & \n employee productivity across Personal Lines. \n • Partner with business stakeholders & IT to define business problems, document requirements, \n assess feasibility, & recommend AI-enabled solutions that align with business objectives & \n strategic priorities. \n • Support AI-enabled initiatives by developing business cases, documenting functional requirements, \n identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing, \n implementation, & adoption activities. \n • Analyze AI-supported business processes & solution outputs to help ensure they meet business \n objectives while maintaining appropriate human oversight, accuracy, compliance, & operational \n controls. \n • Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring \n solutions support established business processes, governance standards, & regulatory \n requirements. \n • Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in \n productivity, quality, cycle time, operational efficiency, compliance, & overall business value. \n • Continuously identify opportunities to improve business analysis, documentation, requirements \n management, testing, process analysis, & knowledge management through the effective use of AI \n & automation tools \n \n Testing, Adoption & Change Readiness \n • Lead testing strategy & coordinate system testing, User Acceptance Testing (UAT), regression \n testing, business validation, & implementation readiness activities for assigned initiatives. \n • Develop or review test scenarios, testing matrices, acceptance criteria, & validation methods that \n reflect business rules, rating logic, regulatory/filing requirements, system dependencies, & user \n workflows. \n • Determine when requirements, testing, documentation, training, communication, & business \n readiness activities are sufficient to support production implementation. \n • Support training, user documentation, release communications, & adoption activities so delivered \n solutions are understood, accepted, & used effectively. \n • Lead post-implementation review activities to validate outcomes, identify follow-up improvements, \n & capture lessons learned. \n \n Entrepreneurial Spirit \n • Contribute to the evolution of business analysis practices by improving methodologies, templates, \n documentation standards, testing approaches, & governance to increase consistency, quality, & \n delivery effectiveness. \n • Proactively identify opportunities to modernize business processes through process improvement, AI, \n analytics, automation, & other emerging technologies, & develop practical recommendations or \n business cases to support implementation. \n \n Judgement \n • Demonstrate sound judgment, intellectual curiosity, adaptability, collaboration, & accountability \n while leading initiatives & navigating complex or ambiguous business challenges. \n • Champion a culture of continuous learning, innovation, & customer-focused problem solving across \n business & technology teams. \n \n JOB REQUIREMENTS \n \n EDUCATION \n • Bachelor’s degree in Business, Information Technology, Computer Science, Data Analytics, \n Insurance, or a related field, or equivalent work experience. \n \n EXPERIENCE \n • Seven (7) or more years of business analyst, senior business analyst, systems analyst, production \n analyst, product analyst, product owner, or related experience. \n • Demonstrated experience leading complex, cross-functional business & technology initiatives from \n discovery through implementation & adoption. \n • P&C insurance experience strongly preferred, including Personal Lines products & processes such \n as underwriting, rating, filings, claims, billing, renewals, agency operations, policy administration, \n forms, rules, & regulatory impacts. \n • Experience developing detailed business requirements, IT specifications, SIRs, process flows, test \n plans, UAT plans, implementation readiness plans, & post-implementation validation methods. \n • Experience with Agile, hybrid, or traditional project delivery approaches, including facilitation of \n prioritization, planning, issue resolution, & stakeholder decision-making. \n • Experience identifying process improvement, automation, analytics, or AI-enabled opportunities & \n translating them into practical business cases or implementation plans. \n \n SKILLS \n • Advanced business analysis skills, including requirements elicitation, user story development, \n acceptance criteria, business process analysis, gap analysis, root cause analysis, testing strategy, & \n business value measurement. \n • Strong facilitation, communication, & relationship-building skills with the ability to influence across \n business, IT, vendor, & leadership stakeholders without direct authority. \n • Advanced Excel skills, including data manipulation, pivot tables, lookup formulas, & ability to work \n with macros or VBA where applicable. \n • Technical aptitude with Microsoft 365, SharePoint, Teams, SQL, Access, Power BI, WINs Query, \n Sequel Viewpoint, or similar query, reporting, collaboration, & delivery tools. \n • AI & automation literacy, including the ability to identify appropriate business use cases, define \n benefits & controls, evaluate risks, support pilots, promote responsible use, & ensure appropriate \n human review. \n • Strong judgment in ambiguous situations involving business value, product/rating impacts, \n compliance, data, AI, operational risk, customer/agent impact, & production readiness. \n • Ability to mentor others, improve practices, & raise the quality of requirements, testing, \n documentation, adoption, & value realization across initiatives. \n \n Salary Range: $90,000 - $110,000 per year. This range is a good faith estimate which reflects the \n annual salary we reasonably expect to pay for this specific full-time position at the time of posting. \n The actual salary offered will be based on several factors including the candidate’s experience & \n qualifications.