Hybrid - House Cleaner / Office Assistant
hace 24 días
Saint Louis
Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Employee discounts, • Flexible schedule, • Free food & snacks, • Free uniforms, • Opportunity for advancement, • Paid time off, • Training & development, • Wellness resources Job Description: This role is designed for someone who wants to grow with Ezer and build experience in both the field and office. Candidates will begin as a Cleaning Specialist II, where they will learn and demonstrate the Ezer Way: Look. Touch. Perfect. With strong performance, reliability, and initiative, team members will be considered for advancement to Cleaning Specialist III and/or a hybrid field and office role, with training in scheduling, client communication, invoicing, and daily operations. Applying for this position indicates interest in that growth path; advancement is based on performance and business needs and is not guaranteed. Responsibilities: Client Communication • Answer calls, texts, and emails promptly and professionally., • Support quotes, services, and scheduling questions; send confirmations and reminders., • Follow up for feedback and recurring service; maintain positive client relationships.Scheduling & Job Coordination, • Build, adjust, and confirm daily/weekly schedules for residential and commercial clients., • Assign jobs based on availability, skill, and location; track team availability., • Update changes in CRM (Jobber) and keep owners informed of impacts.Administrative & Office Tasks, • Maintain and update client records; organize digital documents and contracts., • Support supply checks/restock and internal calendars (meetings, events, trainings)., • Daily invoicing/status checks; log skips, cancellations, and special requests.Marketing & Sales Support, • Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled., • Assist with simple marketing tasks (social posts, email sends, flyers) as needed., • Keep CRM lead fields current and note conversion status.Staff Support, • Assist onboarding (documents, schedules, basic systems walk‑throughs)., • Keep clear two‑way communication between the field and office., • Help coordinate meetings, supply needs, and schedule changes.Reporting & Tracking, • Prepare simple reports on client feedback, recurring status, and cancellations., • Track basic KPIs (bonuses, performance, client retention) and daily ops trends.In-Home (CSIII), • Lead client walk‑throughs; confirm scope and expectations before work begins., • Oversee quality control; ensure work meets Ezer standards on every visit., • Model pace, safety, and detail; mentor teammates on site when paired., • Communicate updates/issues to clients & office; document notes and photos in apps.Requirements:, • 1+ year residential cleaning experience; confident with solo cleans., • High school diploma or equivalent required; associate degree preferred., • Strong organizational skills and attention to detail., • Excellent written and verbal communication skills., • Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred)., • Ability to multitask, prioritize, and work independently in a fast-paced environment., • Friendly, professional, and customer-service oriented.Employment Type:, • Part‑time to Full‑time (25–40 hrs/week)., • Cleanings start as early as 7:00am and end no later than 6:00pm., • Approximately 40–60% office / 40–60% field.Benefits:, • Starting pay of $18.00–$24.00 per hour, based on experience!, • Field Perks: Tips on client jobs; daily driver bonus when using your vehicle., • Office Perks: Incentive program., • Paid training, leadership development, and career growth, • Premium field supply kit; laptop/tools provided for office work., • Opportunities for professional growth within the company., • PTO, referral bonuses, swag, team outings, and so much more!Join Us: Be part of a growing, people‑first team that delivers peace of mind at home and in the office. If this sounds like you, apply today and let’s chat about next steps. Ezer Home Solutions — Care you can feel. Clean you can see. Flexible work from home options available.