Dispatch Supervisor - Final-Mile Delivery Operations
hace 6 días
Nashville
Job DescriptionDescription: C&G Enterprises LLC is seeking an experienced, dependable, and highly organized Dispatch Supervisor to support a fast-paced final-mile appliance delivery and installation operation in Nashville. The Dispatch Supervisor is responsible for overseeing the daily dispatch process from route preparation and morning load-out through final route completion. This position serves as a primary point of communication among delivery teams, contracted motor carriers, warehouse personnel, customers, and local leadership. The ideal candidate is a hands-on leader who can remain calm under pressure, make timely decisions, hold teams accountable, and ensure that operational issues are documented and resolved quickly. Requirements: Key Responsibilities • Oversee daily dispatch, route readiness, driver check-in, load-out, and route completion., • Confirm that routes are properly assigned and that delivery teams have the information and equipment needed to begin their day successfully., • Monitor delivery routes throughout the day, including team progress, service windows, delays, failed stops, and completion status., • Communicate proactively with delivery teams, warehouse personnel, carriers, and leadership regarding operational changes or concerns., • Respond to driver questions, customer escalations, missed delivery windows, property access issues, product concerns, and other service exceptions., • Ensure customers are contacted promptly when delays or service issues may affect their scheduled delivery., • Supervise and provide daily direction to dispatch and operational support employees., • Help train, coach, and hold employees accountable for communication, attendance, documentation, and performance expectations., • Track daily performance indicators such as route completion, on-time performance, customer experience, service failures, and team productivity., • Document route issues, escalations, customer complaints, delivery exceptions, and corrective actions accurately., • Assist with route planning, route audits, staffing adjustments, and operational coverage., • Coordinate solutions when a delivery team is delayed, unavailable, or unable to complete an assigned route., • Support carrier performance management by identifying recurring concerns and communicating them to leadership., • Maintain clear shift notes and provide complete operational handoffs., • Assist local management with reports, investigations, process improvements, and special projects., • Ensure company policies, safety expectations, customer-service standards, and operational procedures are consistently followed. Qualifications, • At least two years of dispatch, transportation, logistics, warehouse, delivery, or field-service experience preferred., • Previous supervisory or team-lead experience strongly preferred., • Experience in appliance delivery, installation, final-mile delivery, or home services is a plus., • Ability to lead employees and delivery teams in a fast-moving, deadline-driven environment., • Strong communication, problem-solving, and de-escalation skills., • Ability to manage multiple routes, priorities, phone calls, and escalations simultaneously., • Comfortable using dispatch systems, route-monitoring platforms, spreadsheets, email, and web-based applications., • Experience with DispatchTrack or similar routing software is preferred but not required., • Strong attention to detail and ability to maintain accurate operational documentation., • Dependable attendance and punctuality are essential., • Ability to work early mornings, weekends, holidays, and overtime when operationally necessary., • Must be able to complete all required pre-employment screening and onboarding requirements. What We Are Looking For The successful candidate will be: • Calm and professional during high-pressure situations., • Proactive rather than reactive., • Comfortable holding employees and delivery teams accountable., • Focused on customer experience and operational execution., • Able to communicate clearly with drivers, warehouse teams, customers, and leadership., • Willing to step in and help wherever needed to keep the operation running successfully.