Business Support Specialist {174332}
2 days ago
Johnston
Job Description NOW HIRING!! A-Line is seeking a detail-oriented Business Support Analyst to provide operational support for a Consumer Specialty Operations Account Maintenance & Support team. This position performs critical, customer-impacting activities related to account servicing, regulatory compliance, documentation, and recovery operations. Business Support Analyst Location: Johnston, RI Schedule: Monday–Friday, 8:30 AM–5:00 PM Hours: 40 hours/week Work Arrangement: 100% Onsite Pay: $22–$24/hour, depending on experience Position Overview The ideal candidate will have experience in banking, financial services, accounting, operations, collections, recovery, loan servicing, loans, or credit card processes. This is a fast-paced, production-driven environment where accuracy, organization, confidentiality, and meeting deadlines are essential. Primary Responsibilities • Process incoming mail, including receiving, opening, sorting, researching, documenting, and distributing correspondence to the appropriate teams., • Perform quality control reviews of recovery letters and receipts to ensure accuracy, consistency, and compliance with applicable requirements., • Review Power of Attorney and authorization documents received through mail, fax, or email and complete necessary account maintenance., • Perform account tagging and maintenance activities to ensure customer records accurately reflect current instructions and restrictions., • Maintain accurate and timely updates within applicable account and loan servicing systems., • Complete customer-impacting activities accurately and within established turnaround times and service-level agreements (SLAs)., • Maintain accurate documentation and records for audit and compliance purposes., • Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries., • Support loan servicing, loan, and credit card-related processes as needed., • Serve as a backup resource for mail processing functions., • Identify opportunities to improve processes, increase efficiency, reduce risk, and enhance the customer experience., • Support departmental objectives, reporting requirements, and special projects as assigned. Required Qualifications • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred., • Strong attention to detail and commitment to accuracy., • Excellent verbal and written communication skills., • Strong organizational and time-management skills., • Ability to manage multiple priorities and meet deadlines in a production-driven environment., • Proficiency with Microsoft Office applications, particularly Microsoft Excel., • Experience working with data and using VLOOKUPs or similar Excel functions., • Ability to appropriately handle confidential and sensitive customer information., • Strong listening and communication skills., • Proactive, dependable, and motivated approach to work. Preferred Qualifications • Experience in banking, financial services, accounting, operations, collections, recovery, or customer servicing., • Experience supporting loan servicing, loans, or credit card processes., • Knowledge of account maintenance, recovery operations, or regulatory compliance processes., • Experience with loan servicing platforms such as Debt Manager and ALS., • Previous experience working in a fast-paced, time-sensitive operational environment. Why Join This Opportunity? • Competitive pay of $22–$24/hour, based on experience., • Consistent Monday–Friday schedule., • 40-hour workweek., • Opportunity to gain valuable experience in financial services operations and account servicing., • Hands-on exposure to loan servicing, recovery, compliance, and customer-impacting processes., • 100% onsite role in Johnston, RI. If you are detail-oriented, organized, proficient with Excel, and have experience in financial services, operations, loan servicing, collections, or related areas, we encourage you to APPLY NOW! Dan Lupo / A-Line Staffing