Pharmacy Operations Manager
3 days ago
Boise
Company Overview: _is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. _is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: Team Management & Development • Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients., • Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met., • Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards., • Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed., • Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement., • Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes. Operational Excellence • Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals., • Monitor and manage workflow queues to ensure timely and accurate resolution of tasks., • Set clear performance targets for agents and ensure adherence to service level agreements (SLAs)., • Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity., • Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change., • Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns. Compliance & Quality Assurance • Ensure adherence to all regulatory requirements and company policies in pharmacy operations., • Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance., • Proactively identify and address any compliance risks or errors in operational processes. Collaboration & Communication • Foster open communication within the team to ensure alignment on goals and priorities., • Communicate updates, changes, and best practices effectively to the team. Leadership & Problem-Solving • Serve as a role model for professionalism, accountability, and excellence in operations., • Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions., • Promote a positive work environment that values teamwork, accountability, and employee satisfaction., • Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate. Requirements: • 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams., • Bachelor’s degree in healthcare, business administration or similar field is strongly preferred., • Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities., • Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results., • Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance., • Excellent organizational and multitasking abilities to manage competing priorities effectively., • Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement., • Proven track record of managing employees and workflow in a high-volume environment., • Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy., • Data-driven mindset with experience in analyzing performance metrics and reporting., • Exceptional communication and interpersonal skills to foster collaboration and engagement., • Knowledge of pharmacy regulations, compliance, and operational standards (preferred)., • Proficiency in queue management tools, workflow systems, and office software. Location/Hours: • Fully onsite role in Boise, ID Monday - Friday Benefits • Medical, dental, and vision coverage starting day 1, • 401k with Traditional and Roth options, • Paid sick and vacation time, • Holidays off, • 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement), • Short-term and long-term disability coverage at no cost, • Life insurance, • Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations, • Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more, • Daily snack and drink stipend at all pharmacy locations