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MassMutual’s AI Platform Engineering team is seeking an impact-driven Engineering professional to lead and grow the team that builds the infrastructure powering AI development across the company. You will own the people leadership, hiring, and day-to-day execution of the AI Platform team, partnering closely with technical leadership to translate roadmap priorities into delivery while building a high-performing, high-trust engineering culture. This is a unique opportunity to lead a team at the center of how MassMutual builds and operates the platform powering its AI initiatives. The team operates at the intersection of cloud infrastructure, AI/ML systems, and developer experience—delivering foundational capabilities that shape how the entire organization builds and deploys AI. As the engineering director, you will partner closely with the AI engineering, product, and cloud engineering teams across the enterprise, and you will invest in your team’s growth through a culture of peer learning, candid feedback, and shared technical standards. This team is defined by a shared commitment to engineering excellence, clear documentation, and the kind of people leadership that helps engineers do their best work. • Own the people leadership of the AI Platform development team—hiring, onboarding, performance management, and career development—for a team of AI platform engineers., • Drive execution against the AI platform roadmap—partner with key stakeholders to break strategic priorities into achievable sprints and milestones and hold the team accountable to delivery., • Stay technical enough to lead—participate in architecture discussions and design reviews for systems like agent runtime infrastructure, tool/plugin registries, memory and context management layers, and agent observability pipelines, even when you're not writing production code day to day., • Champion engineering excellence: set and uphold standards for code quality, reliability, on-call practices, and operational maturity across the platform., • Manage up and out: provide clear, honest reporting on team progress, risks, and resourcing needs, and communicate technical trade-offs to senior stakeholders., • Be the primary advocate for your team’s wellbeing and growth—removing blockers, building a high-trust culture, and raising the team’s technical craft through design reviews and documentation habits., • 3+ years of experience as a people manager of software, platform, or infrastructure engineers, plus 5+ years of overall software engineering experience., • Demonstrated track record of hiring, coaching, and retaining strong engineers, with experience leading teams through ambiguous, fast-moving priorities., • Working knowledge of cloud-native architecture: Kubernetes, managed cloud services, networking, and multi-tenancy patterns across AWS, GCP, or Azure, sufficient to engage credibly in technical discussions., • Proven ability to lead a team through complex, multi-month platform initiatives—driven from whiteboard to production, managing ambiguity and risk throughout., • Exposure to AI/ML infrastructure: model serving, inference pipelines, agentic solution or LLM integration patterns., • Experience setting and upholding engineering standards (code quality, on-call practices, operational excellence) across a team., • Strong communication skills: able to translate between technical depth and business priorities for different audiences, with clear written documentation habits., • Bachelors degree in a computer science, engineering or similar discipline., • Must be able to work in the US without sponsorship now or in the future., • Experience leading a team that built an internal developer platform (IDP) from scratch, with a product mindset that obsesses over internal developer experience., • Familiarity with AI safety, model evaluation, and governance frameworks., • Ability to lead with both people and technical credibility—influencing design decisions, driving alignment, and raising quality bar across the team., • Open-source contributions to platform or ML infrastructure tooling., • Comfort with ambiguity: energized by undefined problem spaces, with a habit of building clarity and shared context where there isn’t any., • Advanced educational degree preferred., • Regular meetings with the AI Platform Engineering team, • Focused one-on-one meetings with your manager, • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups, • Access to learning content on Degreed and other informational platforms, • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our _ page.

Job Description We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed. What you’ll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Previous healthcare experience, including proficiency with EMR systems, required Responsibilities/Duties: • Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals., • Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls., • Utilize dual monitors and leverage computer-based resources to find answers to customer questions, • Detail and gather information/notes taker to provide and relay message to the department/designated individual., • Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy., • Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation., • Observes telephone flow; offering or requesting assistance as needed., • Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service., • All other duties as assigned by the manager. Who you are: • A great communicator with a friendly, professional phone presence., • Detail-oriented and organized — ability to handle multiple calls and tasks with ease., • A team player who thrives in a supportive, fast-paced environment., • Previous experience with call centers and healthcare services a plus., • Experience with electronic medical records (EMR/EHR) preferred., • High School Diploma or Equivalent required Hourly rate: $20 per hour Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays. BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER \nCompany Description The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous, and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay. The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous, and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

Job Description Remote - Candidate needs to live in Tri- State Area of NY Shift requires: Evening & Weekend Hours: M-F 4pm-12am OR Tues - Sat 2pm-10pm Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the call volume. • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Complete quarterly performance reviews that reflect feedback given in supervision, coaching, and quality assurance monitoring activities. Qualifications: • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable., • A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements. Required Knowledge, Skills, and Abilities: Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Familiarity with laws, regulations and practices pertaining to public welfare programs and ways in which these resources could be made available to people in need of them. Skills: • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Ability to plan and organize work to achieve program objectives efficiently and effectively Attitudes/Attributes: • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance, • Ability to maintain confidentiality If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Salary: $24 - $25 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. Key Responsibilities: • Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible., • Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names., • Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc., • Managing closely all activity in the internal visitor processing system., • Register all guest activity and liaise with other centers on visitor processing., • Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information., • Handling car service requests for visitors and staff members., • Standing during peak business hours and when greeting guests throughout the day., • Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)., • Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency., • Adhering to uniform and grooming policies., • Maintaining the attractive, neat appearance of the Reception area, • Troubleshooting a wide variety of requests and situations, both for guests and for members., • Gaining an understanding of the company culture, key areas of activity and creating “transparency”., • Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands., • Prepare and submit daily reports to appropriate recipients., • Participate in daily, weekly, and monthly meetings., • Abiding by “20 Second Rule” and notifying manager on duty of any occurrences., • Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary., • Follow protocol for personalized email confirmations and internal correspondence. ADDITIONAL RESPONSIBILITIES: • Cross train in conference centers and Trading Floors to provide coverage and support during PTOs and sick call outs., • Learn EMS reservation system to assist with room bookings and re-confirmations while covering conference centers and Trading Floors.Preferred Qualifications:, • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job., • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment., • Excellent listening and oral communication skills., • Basic computer skills and knowledge of office technology / equipment., • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details., • Discreet, ethical and committed to maintaining a high degree of confidentiality., • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain., • Two to three years’ experience in a client service / reception position within a hospitality or corporate environment. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1538547 Rapport a specialized division of FLIK Hospitality Group

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Lead Knowledge Strategist Description: • As a Community Support Lead Knowledge Strategist, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our CS ambassadors., • You will work on large projects, often involving multiple Knowledge Editors, to ensure the ambassadors have accurate and current information that’s easy to find. You will work with cross-functional partners, Knowledge Editors and Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. Duties:, • You are responsible for translating information into clear, easy to understand content across internal knowledge bases in line with tone and voice standards, • Content types you create and maintain include internal solution articles, Community Support standard responses, and call scripts., • You independently manage and oversee complex content and knowledge management tasks and Lead (high-impact) initiatives that improve the accessibility and quality of our content often involving other content writers, and together deliver to expected timelines and standards., • You own overall team performance against certain content KPIs, including tracking and communicating progress and/or improvement opportunities, • You work with our program & product managers and engineering to design, set up and deliver new content and knowledge services, incl. the setup of content and knowledge repositories, such as bespoke knowledge bases or new content types, • You work with program & product managers, data analytics and engineering to measure content effectiveness, identify improvements, propose and deliver plans to increase content quality & effectiveness (SEO, workflow utilization, etc)., • You influence tone/voice standards, and shape CKMPO's tone/voice standards with standards in mind, • You are responsible for optimizing our internal CKMPO processes, standards, training, and toolingRequirements:, • Excellent writing, editing, and proofreading skills, • Resourceful, adaptable and comfortable with ambiguity; you have worked in a fast-paced environment, • 7+ years of experience in multi faceted technical and instructional content writing/content strategy, • Highly versed in the adopting, developing and rolling out of content style standards (e.x. Chicago Manual of Style) and information management strategies/taxonomies, • Well versed working with various C/KM systems (Drupal, Confluence, ContentStack, Contenful, etc.) and experiencing setting up/administrating C/KM systems., • In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences, • Proven ability to work in a multicultural, multilingual and global organization; highly familiar with the dynamics and culture of working in global teams., • Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously., • Applied Content & Knowledge Management methodologies; Holds Content/Knowledge Management certifications (KCS, UX, SEO) or acquired deep practical expertise related to these areas., • Experience mentoring team members, distributing work and assuring its delivery, and sharing success amongst a global teamCompensation:, • $62.71 – 68.97/hr W—2Req ID:, • 36482648

Job Description About the Opportunity This is an opportunity for a highly motivated and results-driven Real Estate Brokerage Sales Manager with a strong background and a keen understanding of the real estate market to join a reputable and successful national real estate company. The Sales Manager is responsible for motivating and leading a team of real estate sales associates in their office. In addition, the Sales Manager handles the recruiting to promote office growth, as well as the training to ensure the success of their sales associates. About the Company A nationally renowned and long-standing brand for over 50 years, our client has built their company around helping people achieve their visions of the future smoothly and with as little stress as possible. Equipped with outstanding tools for their agents to build and grow their careers, the company offers both agents and clients a high-touch, seamless experience. Job responsibilities include, but are not limited to, the following: Management and Leadership: • Leads all residential sales activities within a branch office, • Promotes the Company's Internal services and products, including those relating to mortgage, insurance, financial, and title, • Accountability for achieving branch office production and performance goals, • Leads weekly sales meetings to help Sales Associates achieve goals, • Oversees agent participation in the Internal Lead Network Program, • Oversees agent participation in the Internal Rental Network Program, • Conducts weekly training and call sessions Recruiting: • Manages the recruiting process for both new and experienced Sales Associates, • Reports progress to the Vice President on all recruiting and retention activities Marketing: • Maintains an active role in the execution of our significant local marketing/advertising, • Oversees direct mail/Farming programs, • Uses the Marketing Resource Center to customize key sales tools and brochures Other: • Implementing and managing various programs established by the company to achieve objectives, • Demonstrates mastery of key sales tools within the office and trains Sales Associates on the use of the following tools, including but not limited to: Getting to Know You; Listing Presentation; Price Trend Analysis; Market Update; Buyer Consultation, • Responsible for conditions and maintenance of the office grounds and supplies, • Performs other duties as assignedRequirements:, • High school diploma or GED, • Associate's or Bachelor's degree preferred, • State of NJ real estate license is required; local knowledge of Bergen County is preferred, • A real estate broker's license, • Valid driver's license with access to reliable transportation is required, • Five (5) or more years as a successful real estate Sales Associate preferred, • Sales experience in the local market a plus, • Real estate sales management experience is a plus, • Knowledge of all state and federal rules and guidelines pertaining to real estate transactions, • Proven ability to motivate and lead a team, • Good mentoring skills, • An energetic, positive, and professional demeanor, • Excellent communication, leadership and organizational skills with the ability to efficiently organize and set priorities, • Excellent presentation skills; ability to present to a large and diverse audience, as well as to a small group, • Ability to interact with all levels of management and the general public, • Ability to identify, analyze and logically solve problems quickly, • Proficiency in Microsoft Office suite of products and knowledge and ability to use typical office equipment Benefits: Competitive Compensation package Medical & Dental insurance 401(k) with match Life Insurance Supplemental Benefits Paid time off Work Location: In-Office, Full Time $80,000 - $100,000 Base Salary Plus Bonus Incentives based on production, company dollar, and office bonus

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.What You'll Do: We are seeking a Director of Product Marketing to define and drive the go-to-market strategy, positioning, and storytelling for CoreWeave's Agentic AI platform. This is a highly visible, high-impact leadership role at the center of one of the fastest-evolving categories in AI — helping the world's most ambitious builders understand why CoreWeave is the essential infrastructure for deploying, scaling, and operationalizing agentic AI systems. You'll shape how we position CoreWeave's inference capabilities, platform tooling, and underlying compute for agentic workloads, and partner closely with product, sales, and field marketing to turn that narrative into campaigns, sales plays, and customer proof points that drive adoption and pipeline. In this role, you will be responsible for: Positioning, Messaging & Narrative Development • Lead the development of CoreWeave's positioning as the premier infrastructure platform for agentic AI, spanning inference, orchestration, and developer tooling, • Create messaging frameworks and audience-specific value propositions targeting AI Leaders, ML Platform Engineers, CTOs, AI Engineers, and AI Researchers, • Build compelling narratives around CoreWeave's core differentiation for agentic workloads: high-throughput multi-model inference, low-latency serving, persistent storage for long-horizon tasks, and network fabric optimized for agent pipelines, • Translate technical platform capabilities into accessible stories anchored in real customer outcomes and business impact Go-to-Market & Sales Enablement • Design and execute go-to-market programs targeting AI-native companies, enterprises, and leading research labs building and deploying agentic AI systems, • Build and maintain use-case playbooks aligned to the highest-value agentic workloads: autonomous coding agents, multi-agent reasoning pipelines, AI-powered automation, and real-time decision systems, • Develop sales enablement materials — first-call decks, competitive battlecards, and executive narratives — equipping field sellers to lead technical and strategic conversations with AI buyers, • Partner with demand generation to define campaign strategy, measure pipeline influence, and optimize for target account penetration, • Support major event activations including Fully Connected, NVIDIA GTC, NeurIPS, AI Engineer World's Fair, and MLCommons benchmarking Ecosystem & Partner GTM • Build and execute joint GTM programs with key partners in the agentic AI ecosystem: agent framework providers, model providers, and complementary AI tooling companies, • Define CoreWeave's role in the emerging agentic stack, positioning the platform as foundational infrastructure that partners build on and enterprises rely on, • Collaborate with technology alliances and business development to shape partner-facing messaging, integration narratives, and co-marketing programs Customer Evidence & Thought Leadership • Build and scale a customer proof program featuring case studies and reference customers across AI labs, enterprises, and high-growth AI startups deploying agents in production, in partnership with the customer marketing lead, • Partner with analyst relations to establish CoreWeave's presence and voice in coverage of AI infrastructure, cloud for AI, and agentic AI trends, • Create and distribute thought leadership content — white papers, technical blogs, benchmark reports, webinars — that establishes CoreWeave as the authoritative voice on infrastructure for agentic AI, • Partner with PR and communications to amplify CoreWeave's story through press, influencer engagement, and keynote opportunities Market & Product Intelligence • Conduct ongoing market, competitor, and customer research to identify emerging agentic AI infrastructure requirements and GTM opportunities, • Synthesize insights from customer conversations, POCs, and deployments to inform product roadmap priorities and go-to-market strategy, • Track the evolving agentic AI landscape — new model capabilities, agent frameworks, and enterprise adoption patterns — and translate findings into actionable positioning updatesWho You Are:, • 10+ years in product marketing, solutions marketing, or GTM roles in AI, cloud infrastructure, or developer platforms, • Deep familiarity with AI/ML infrastructure, inference, and the technical demands of deploying large-scale AI systems in production, • Proven ability to develop narratives that bridge deep technical complexity and business impact for both technical and executive audiences, • Strong track record in GTM execution: campaign strategy, sales enablement, partner marketing, and pipeline-driven programs, • Demonstrated success building customer reference programs, thought leadership franchises, and analyst engagement strategies, • Comfortable operating in a fast-moving, high-ambiguity environment with a builder mindset and strong cross-functional collaboration skillsPreferred:, • Background in inference infrastructure, model serving, or AI platform products, • Hands-on familiarity with agentic AI frameworks, orchestration systems, or multi-model deployment patterns, • Experience marketing to AI researchers, ML engineers, and AI platform teams, • Established relationships in the AI developer and research ecosystem, • Experience with developer-focused or open-source GTM motions Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $198,000 to $264,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description The Licensed Supervising Social Worker plays a central role in maintaining the Safe Horizon Counseling Center (SHCC) as the first New York State-licensed outpatient mental health clinic to specialize exclusively in the evidence-based treatment of traumatized survivors of all ages who have experienced interpersonal violence. SHCC also functions as a resource to the agency with regard to trauma-focused treatment for survivors of crime. The Licensed Supervising Social Worker provides weekly supervision and training to a maximum of 7 staff therapists as well as social work and mental health counseling interns. Supervision includes providing weekly support to our treatment staff in reaching administrative as well as clinical productivity goals. This includes careful review of therapist documentation to ensure compliance with all city, state, and federal regulations as well as Safe Horizon productivity and practice requirements. In addition to providing staff with clinical and administrative supervision, the Licensed Supervising Social Worker assists in the development and implementation of the SHCC in-house training program. This includes engaging all staff (treatment staff as well as administrative staff) at SHCC in the design and implementation of a training calendar and curriculum that integrates all of the knowledge, skills and values necessary for new staff to learn in order to effectively serve our clients at SHCC. This work includes engaging the expertise of external and in-house experts on the trauma of racism as well as interpersonal violence, evidence-based treatment, administration and legal and regulatory compliance. The Licensed Supervising Social Worker also provides licensed trauma-focused treatment to a caseload of 12 individuals and families. The Licensed Supervising Social Worker functions as part of the clinic’s leadership through the facilitation of various SHCC subcommittees and workgroups and represents SHCC through participation in agency-wide subcommittees and workgroups when necessary. Essential Job Functions: • Provides individual supervision to a maximum of 7 staff therapists and clinical interns in the array of evidence-based, trauma-focused treatments implemented at the Counseling Center, • Engages supervisees in strategies such as rescheduling to achieve the minimum weekly productivity standard (Full-Time Supervisees = a caseload of 29 with 22 kept visits per week & Percentage Full-Time Therapists = a caseload of 16 with 12 weekly kept visits), • Supports supervisees to complete all required documentation on time and in full compliance with all city, state, federal and other laws and regulations (Ex: progress notes, psychosocial assessments, and treatment plans), • Provides individual and family trauma-focused treatment to a caseload of 12 clients (with an expectation of at least 10 kept sessions with clients each week) to further develop and maintain proficiency in the clinic’s evidence-based treatments, • Partners with the Clinical Director each week to develop and deliver weekly treatment-specific group supervision, • Takes the lead on assembling and posting an SHCC training calendar that is directed by the Clinical Director., • Is responsible for creating training curricula (slides, handouts, exercises, evaluations) that integrates interpersonal violence framework with a racism trauma framework., • Creates and maintains a Teams SHCC Training Library of training materials and resources under the direction of the Clinical Director, • Under the direction of the Clinical Director, assembles and maintains a new staff (employees, interns, volunteers) onboarding guide that includes all mandatory Safe Horizon trainings as well as SHCC-specific trainings, • Assists with recruitment for SHCC therapist positions including the posting and screening of resumes, • Is a weekly contributing member of the Case Disposition and a regular contributing member of the Clinical Conference Team, • Represents Safe Horizon and the Counseling Center through case coordination, clinical consultation or community presentations, • Provides Supervisor On-Call coverage as needed Secondary Job Functions: • To participate, occasionally, in agency initiatives consistent with the Licensed Supervising Social Worker’s particular areas of expertise Supervisory Reports: Up to 7 therapists and/or graduate interns Interacts with: Internal SH referral partners (CACs, Community Programs, etc.) External referral partners (ACS, foster care agencies, etc.) Required skills: • Ability to supervise and teach TFCBT, CPP, Seeking Safety, • Knowledge of OMH, DOHMH, and HIPAA regulations with the ability to monitor 100% compliance, • Superior assessment and crisis intervention skills (high risk assessment and intervention), • Excellent interpersonal skills required (including written, verbal, presentation and clinical engagement skills), • Excellent organizational and time management skills Qualifications: • The preferred credential for this position is LCSW. However, candidates are encouraged to apply that have an LMSW and exceptional required skills (above) and qualifications (below):, • One year of OMH clinic experience, • One year of experience practicing TFCBT, CPP, Seeking Safety, • SIFI Certification preferred If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $65,200 - $76,000 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description LM Studio is used by millions of people around the world to run AI on their own computers, and now with Bionic - also in the cloud. Our values prioritize putting the human in the center, and creating tools that we want to use ourselves, and recommend to our friends and family. As a team, we work with high technical intensity and personal responsibility. We are looking for curious, self-motivated, creative, and technically excellent teammates to join us and build the future of human-AI interactions in software. The Role We are looking for an Agent Harness Software Engineer to build the core agent system behind Bionic, LM Studio’s agent for work and code. You will make open models effective at working with codebases, documents, files, software tools, and the user’s computer. Open models vary widely in how they reason, call tools, use context, and recover from mistakes. You will build the software that handles those differences and gets the best possible agentic performance from models running locally, on linked devices, and in LM Studio's inference cloud. Qualifications Significant experience building production software involving language models, developer tools, or automation Strong understanding of tool calling, structured model output, context construction, and streaming inference Experience building stateful systems that perform multi-step work and recover cleanly from failures Excellent TypeScript and general software engineering fundamentals Deep interest in open models and a practical understanding of their strengths and limitations Works with high technical intensity and takes personal responsibility for the finished product Responsibilities Build and improve the agent harness that powers Bionic Make local and cloud models reliable at using files, search, Git, the shell, web tools, and document tools Integrate new open models and optimize how they perform in the Bionic agent harness Manage conversation history, working context, tool results, interruptions, and recovery Build repeatable evaluations and diagnostics for understanding where and why an agent fails Constrain the model in a smart way so it remains useful Work across Bionic, the LM Studio runtime, and LM Studio cloud to improve the complete system Benefits Competitive salary and equity grants Great medical, vision, dental healthcare plans Catered team lunch / expensed dinners in the office Flexible PTO Flexible WFH Sun-drenched office in SoHo in NYC Compensation Range: $150K - $350K

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 500M+ calls- Driven $7B revenue for customers- Scaled to $##M ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE: We're hiring a Director of Engineering to own two of our most technically challenging areas: the real-time systems that power every live call, and the applied AI research that determines how those calls sound and feel. You'll lead two teams: one responsible for the real-time call delivery infrastructure that handles every live voice interaction at scale, and one doing proprietary model work on the problems that matter most to voice quality, end-of-utterance detection, voice activity detection, answering machine detection, and STT accuracy. These are active, production-impacting problems, not research projects. This is the right role for someone comfortable at the intersection of applied AI and real-time systems, not a pure researcher, and not a pure product EM. You'll work closely with Regal's Staff+ AI Engineering lead as a peer and collaborator, and you'll have room to grow into broader engineering ownership as the team scales. RESPONSIBILITIES: • Lead and develop engineers across two teams, set expectations, support career growth, and run a tight hiring bar. You thrive on managing people and view it as a privilege, • Own the technical roadmap for real-time call delivery and applied voice AI, in collaboration with Product, AI Engineering, and the broader eng leadership team, • Drive the applied AI roadmap: improving how AI agents talk to humans (pace, timing, accuracy, and warmth) and the contact center AI capabilities that make agents more effective in production, • Do whatever it takes to unblock your teams, whether that's changing a process, pair debugging, or cutting through cross-functional friction, • Work closely with product and engineering leadership to drive innovation and collaboration, • Maintain a strong peer relationship with Regal's AI Engineering lead, collaborative, not territorial. Applied model work intersects with research; managing that handoff well is part of the job., • Represent engineering in cross-functional conversations on voice quality, latency, and AI agent reliability, • Be actively involved in hiring: sourcing, interviewing, and onboardingWHAT YOU'LL OWN:, • Real-time call delivery: The systems that route, handle, and manage live voice calls. Telephony reliability, call delivery at scale. This team is the layer where every agent capability meets every customer., • Applied voice AI: Proprietary model work on the hardest voice quality problems: end-of-utterance (EOU) detection, voice activity detection (VAD), answering machine detection (AMD), STT accuracy, and p95 latency. Small team, high-leverage output.ABOUT YOU:, • 8+ years of experience in software engineering, with meaningful time in systems where latency and reliability are first-class constraints, • 4+ years in engineering management, including experience managing mid to senior level engineers, • An entrepreneurial mindset, we're not looking for someone to run a playbook. We want you to help build it., • Comfortable operating at the boundary of research and engineering, you know how to take a model improvement and turn it into a production system, and vice versa, • Strong communication skills, you can translate complex technical tradeoffs for product stakeholders and work effectively with researchers, • Excellent judgment on prioritization, applied AI work is inherently exploratory; you know how to scope it against production impactNICE TO HAVE:, • Hands-on experience with STT/TTS pipelines, voice activity detection, or telephony infrastructure, • Prior work on latency-sensitive ML inference systems in production, • Experience with LLM orchestration or agent evaluation frameworks, • Familiarity with WebSockets, real-time audio, or WebRTC, • Prior startup experience at the Series B–D stageBENEFITS/PERKS, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation, • & more to come!The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: Call Center Agent - English (Remote) Job Type: · Full-time Location: 100% Remote Pay Rate: $20 per hour We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. Key Responsibilities: · Handle a high volume of inbound calls (approximately 45–75 calls per day) · Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions · Read from and utilize knowledge base articles to ensure accurate and consistent information · Create and manage service requests based on customer needs · Identify and appropriately escalate complex or sensitive calls · Maintain detailed and accurate documentation of customer interactions · Deliver excellent customer service while remaining professional, patient, and empathetic · Adhere to company policies, procedures, and compliance standards at all times Knowledge, Skills, and Abilities: · Advanced customer service skills with a strong desire to help others · Strong phone etiquette and interpersonal communication skills · Proficiency in Microsoft Office and general computer skills · Experience with keyword searching (Boolean search skills a plus) · Excellent verbal and written communication skills · Strong listening and comprehension abilities · Ability to remain composed, objective, and professional in all situations · Positive, patient, and confident demeanor Minimum Education and Experience: · High School Diploma or GED (preferred) · 2–3 years of customer service experience (preferred) · Phone-based customer service experience (strongly preferred) · Bilingual skills are a plus but not required Training Schedule: · Monday through Friday, 9:00 AM – 5:00 PM · Weekend availability required Company Culture: · Detail-oriented — focused on quality and precision · Outcome-oriented — driven by performance and results · People-oriented — supportive and fairness-focused · Team-oriented — collaborative and cooperative

Job Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth. Key responsibilities: • Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals, • Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion, • Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT, • Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap, • Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates, • Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality, • Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong, • Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays, • Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business, • Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: • Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers, • Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders., • Sales experience with a call center operations background., • Previous AI experience within the space is nice to have., • Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times, • Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business., • Proven results that consistently meet and exceed annual retention targets and booking quota, • Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role, • Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus Your Style: • Self-starter, willing to balance multiple customer and internal priorities, • Energised to build out a scalable growth model within customer success, • Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook We provide a competitive salary range for this role - which is $120,000 – $135,000 base salary / $172,000-$192,500 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success. Benefits 💰 Participation in the company's employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨️‍👩️‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned Patient Call Center Agent Qualifications and Skills: · High school diploma or equivalent · Superior active listening, verbal, and written communication skills · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Ability to handle stressful situations appropriately · Fluency in Spanish · EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-timeJob Types: Full-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: • Identify customer needs and clarify information by conducting thorough problem analysis., • Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Escalate unresolved issues to appropriate teams or departments. Product Knowledge: • Develop a comprehensive understanding of the company's products, services, and policies., • Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: • Accurately log all call details, interactions, and customer information into the company's CRM system., • Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Excellent problem-solving skills and patience. Benefits • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. FreeWheel, a Comcast company, has superior end‑to‑end technology, a premium marketplace, and best‑in‑market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Warner Bros Discovery and Viacom in the U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. FreeWheel is hiring a Senior Director of Product Management to lead our Built-In AI Platform and Data Experiences portfolio for premium video. Advertisers and publishers increasingly rely on data and AI to make faster, more confident decisions in a complex premium‑video marketplace. You will lead FreeWheel’s Built-In AI Platform and Data Experiences product area, creating the intelligence layer that brings trusted data, intuitive reporting, and AI‑powered decision support directly into the platform. This team builds the shared AI capabilities—including orchestration, multi‑agent workflows, intent, skills, and guardrails—that allow product teams to deliver scalable, secure, and continuously improving AI experiences. You will partner closely with the Director of Data Platform to translate our shared data foundation and modeling capabilities into intelligent and accessible customer experiences. You will pair that foundation with data exploration, dashboards, visualizations, and proactive alerts that transform complex signals into clear, actionable insights, helping customers identify opportunities, respond faster, and drive better business outcomes. • Own the end‑to‑end product strategy, roadmap, and delivery for our Built-In AI Platform and Data Experiences across multiple interconnected product suites in premium video. Translate advertiser, agency, publisher, and partner needs into clear roadmap priorities and execution plans. Lead and develop a team of product managers across a multi‑platform, cross‑functional product area. Establish standards for product discovery, business case development, and execution artifacts to ensure quality and consistency. Represent your product portfolio with executive stakeholders, strategic customers, and external partners; influence cross‑company priorities and align senior leadership on roadmap and investment decisions. Serves as a subject‑matter expert for assigned products. Leads all phases of the product lifecycle, from inception through product deployment and provides direction of introduction into the marketplace. Accountable for product‑area business performance, including investment prioritization, ROI evaluation, KPI definition, and ongoing performance management tied to growth, adoption, and cost efficiency., • Turn ambiguity into clear priorities, recommendations, and execution plans; delegate meaningful ownership and hold teams accountable for work that is understood, progressing, and delivered., • Facilitate collaboration across disciplines (e.g.,product, engineering, revenue, client services) and and help teams resolve issues efficiently., • Build, lead, and retain a high‑performing product organization by setting clear expectations, developing talent, making thoughtful compensation and promotion decisions, and modeling strong judgment in matters of strategic and organizational importance., • Maintain regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. 8+ years in product management for advertising or marketing technology platforms, with experience operating at scale. 5+ years managing staff and fostering careers. Sound business and technical judgment, strong analytical skills, and the ability to influence others. Intimate familiarity with the programmatic ad tech ecosystem and monetization strategies. Experience partnering with engineering and data science teams to design AI-powered product capabilities—including LLMs, agentic workflows, orchestration, intent and skill design, retrieval‑augmented generation (RAG), and evaluation practices that enable product teams to deliver intelligent experiences consistently. Strong understanding of responsible AI principles, including data protection, governance, permissioning, guardrails, monitoring, and feedback loops that improve quality, reliability, and user trust over time. Experience designing reporting and analytics experiences—including data exploration, dashboards, visualizations, and alerting—that help users understand performance and take timely, informed action. Demonstrated ability to translate complex data and AI capabilities into intuitive in‑platform experiences that simplify decision‑making and create measurable customer and business value. Strong hands‑on analytical and AI data skills, including SQL, data exploration, experimentation, model and output evaluation, performance monitoring, and applying quantitative feedback to improve product decisions and AI experiences. Excellent communication skills. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Advertising Technologies, Agentic AI, Collaboration, Communication, Data Analysis, People Management, Product Management New York Pay Range: $206,445.02 - $309,667.52 Comcast intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal. #J-18808-Ljbffr

Job Description Streetwork is an innovative outreach-counseling program for homeless youth that uses a harm reduction-based client-centered approach to all services. Services include counseling, HIV prevention, case management, concrete drop-in services such as meals and showers, groups, legal services, and medical and mental healthcare. Safe Horizon reaches young people where they are – on the streets, and in their communities. Our youth programs provide immediate, practical assistance to youth in need, while providing a stable, non-judgmental setting to address and explore issues of violence. As part of our continuum of services we operate an emergency housing program for homeless youth in NYC which is a 24 bed facility for youth ages 16-20, called the Streetwork Overnight. The Manager, Residential Operations at Streetwork’s Overnight is responsible for ensuring successful delivery of the above-named components by providing administrative and programmatic support to staff and clients. Responsibilities: • For Program and Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • For Program and Supervisors Supporting Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Essential Job Functions: • Manage scheduling and coverage for the Overnight’s 24-hour program;, • Assist in the preparation of stats and reports;, • Supervise relief youth advocate staff;, • Provide biweekly supervision, including coordinating and advocating for client housing placement, and ensuring all funder requirements are in compliance;, • Responsible for after hours on call supervision on a rotating basis;, • Responsible for maintaining all physical plant items in accordance with DYCD/ OCFS/ FDNY requirements and doing regular checks in preparation for audits and site visits;, • Oversee all site repairs and maintenance being completed by outside vendors;, • Coordinate with Safe Horizon’s Facilities & Property Management to ensure sight safety, maintenance and repairs are completed;, • Attend and participate in program leadership meetings, staff meetings, weekly supervisions and trainings;, • Co-facilitation of weekly Overnight staff meeting;, • Manage distribution of program supplies such as Omny cards and food vouchers;, • Maintain and disseminate petty cash; Maintain records for petty cash, including check-out receipt book;, • Communicate with staff office supply needs, order office supplies, and organize and maintain the staff office supply area;, • Train new employees on daily facilities-related responsibilities;, • Oversee purchase, inventory and distribution of food and program supplies;, • Assist with purchase requests, payment requests, facilities and IT requests for all program staff;, • Monitor office technology and equipment, including fax, copier, shredder & ID machine, including coordinating repair and replacement when necessary;, • Assist with maintaining Personnel, Operations, and Resource files;, • Must attain the s95 and F07 within the first 60 days of start date Secondary Job Functions: • Data entry as needed;, • Update site staff directories, site safety phone trees, etc;, • Answer phones, take messages & relay to staff;, • Participate at staff trainings, staff meetings, and staff group process workshops;, • Other programmatic and administrative support as required; Interacts with: • Streetwork sites and Safe Horizon administrative offices, including Finance, Accounts Payable, IT, and Facilities Qualifications: • 3 years post-secondary experience in an office setting, preferably in a non-profit or social services, • High school diploma or GED Required skills: • Strong office organization and management skills, • Strong computer skills and proficiencies in Microsoft Office, • Strong interpersonal and communication skills with ability to interact with diverse individuals, including direct services staff, supervisors, administrative staff, and clients, • Demonstrated reliability and efficiency at completing tasks and follow-through, • Compassion for and understanding of diverse youth populations If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $29.40 to $34.05 hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR xirN2lkrlB

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR vc0Ti9scEy

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR 5vM0bMdczS

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR OfMmZosneO

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Nationa

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. This position is perfect for anyone looking for temporary, part-time or full-time work. Remote Work From Home Call Center Representative Agent - Part Tim

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. You can do this part-time or full-time * Enjoy free samples from our

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a call center representative agent or someone just lookin

The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. Lead Agent For The Access Center.

Work part-time from home and earn up to $750 per week. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. No commute ne

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

Mount Sinai - 555 West 57th Street - Responsibilities: Schedule patient appointments and update the practice management system; Collect patient demographics and insurance information; Verify patient insurance coverage and advise on referrals or authorizations; Mentor and train Scheduling Coordinator

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call center representative agent experience is not necessary. If you

We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies.

These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.

Call Center / Remote] - Anywhere in U.Competitive Hourly Pay / Health-Dental-Vision / 401k match / PTO / Monthly internet stipend - As a Customer Service Agent, you will: Provide exceptional customer service over the phone and through electronic communication; Troubleshoot and resolve customers' ins

Job Description Who we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we’re looking for: EHE is seeking a talented and driven Engagement Agent to manage the outreach to potential patients while building value in EHE’s brand. The Engagement Agent will be the liaison between the patients and our clinics and assist with the scheduling of appointments for our comprehensive health exam while providing the utmost level of customer service. This role will primarily be tasked with patient acquisitions and booking exams, though the position will also be crossed-trained to solve patient issues via phone, email and iChat. As an integral part of the Engagement Center, the Engagement Agent will be tasked with creating unique patient experiences and conversations. The Engagement Agent will work closely with the VP, Engagement Center and Senior Engagement Center Manager to achieve personal and departmental dialing efficiencies and drive EHE’s overall yield. In this role, you will: • Place and receive phone calls to and from EHE’s potential and existing patients, • Answer phone calls, emails and iChat from our patients, • Effectively resolve patient inquiries in a considerate, accurate and timely manner, • Compose thoughtful, personalized responses for a variety of patient requests, • Book appointments for our patients to receive a comprehensive medical exam, • Provide superior customer service to all EHE patients, • Use a consultative sales approach to achieve shared decision making with potential EHE patients, • Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions, • Know and understand all departmental KPIs and self-manage to reach those goals, • Triage incoming requests and spot patient trends to flag for management, • Identify, reproduce and document bugs for IT What the role requires: • Highly motivated individual with high energy, • Unparalleled problem solving and critical thinking skills, • Must possess a mastery of English and be a strong, confident and exacting writer, • Passionate about customer service and patient satisfaction, • Understanding administration of CRM applications (Salesforce, Zendesk, Oracle, etc.), • Ruthlessly organized and would score high on conscientiousness, • Proficiency in Microsoft Office suite, • Ability to perform in a fast-paced environment, subject to rapid change and uncertainty, • Excellent written and verbal communication What we offer: • Competitive salary, • Generous incentive bonuses (up to $30,000 annually), • Medical, dental, vision, life and disability insurance, • Employer-matched 401(k) plan, • Professional development reimbursement, • Employee access to our wellness clinics, • Gym reimbursement/Fitness bonus The salary range for this role is $40,000 - $50,000 and is determined by a number of factors including the candidate's experience, qualifications and skills. EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees. Powered by JazzHR 22v8ICl8XG

What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners. This opportunity entails being responsible for managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement documents to participating in contract negotiations and overseeing the delivery of the project plan to successfully accomplish HNTB's 4 for 4 performance: delivery of quality work, on time, on budget and to the client's satisfaction on every project. This position proactively manages the budget, schedule, technical requirements, contractual obligations, and client communications in support of the project's objectives. Provides high level technical tasks while managing and reviewing design related specifications, calculations, reports and plans. Coordinates with internal and external partners including cross-discipline and functional teams to address and problem solve design related issues or concerns. The Project Manager I - Engineering typically manages project team(s) for one or more strategic (<$1M) projects or may lead and/or work as a discipline lead on a mini-mega ($1M to <$5M) project management team. What You'll Do: + Responsible for development of the project scope and fee quotation and assists in the preparation of technical proposals and contracts in accordance with HNTB's Sophisticated Contracting Approach (SCA). + Serves as the primary client liaison and manages the project team to deliver the scope, schedule, and budgets to completion and to the client's satisfaction. Assists with client project scoping and contract negotiations. + Performs technical discipline tasks including analysis, reports, design, specification, and production for assigned projects. + Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project. Leads the development and the execution of the project management plan. Supervises and mentors team to overall project objectives. + Performs coordination with managers on project staffing, including, but not limited to; recruitment, development, retention, and succession of project staff; development of plan for project staff reporting; and support for performance and compensation reviews. + Partners with Client Service Leaders and pursuit champions to assist with business development, building client relationships, and pursuit efforts for strategic and mini-mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA). Works with the project team and marketing resources to prepare appropriate proposal and presentation materials. Leads proposal development and interview presentations for strategic and mini-mega projects to the client as well as general presentations within the industry and community. + May be responsible for the recruitment, hiring, development, and retention of staff, including development of plan for staff reporting, performance and compensation reviews, and succession. + Performs other duties as assigned. What You'll Need: + Bachelor's degree in Engineering and 8 years of relevant experience + 2 years task management or Deputy PM experience What You'll Bring: + Winning, contracting, and successfully delivering 4for4 (on-time, on-budget, quality, client satisfaction) on smaller projects. Identifying and escalating risk and change management issues, with oversight from more experienced staff. + Leading a team for a smaller project or task order with no or few subconsultants. + Using system tools to manage, monitor, and deliver smaller projects or task orders. + Leveraging the Office Management Team to assist in implementing HNTB Sophisticated processes as applicable to the project. + Interfacing with your client-level peer on a smaller project or task order. + Providing technical guidance to team and task leads as well as performing portions of the technical work. + Experience with design and construction of roadway and/or rail bridge structures on major rehabilitation projects + Experience in highly urbanized or congested project locations + Experience delivering projects requiring significant coordination with 3rd party stakeholders What We Prefer: + Master's degree in Engineering + 15 years relevant experience + Professional Engineer (PE) certification (NY and/or NJ) Additional Information Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is not available for this position. #AS #Bridges . Locations: New York, NY . The approximate pay range for New York is $126,950.84 - $248,205.18. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state. . . . . . . . . . . . . . . . . . . . The approximate nation wide pay range for this position is $126,950.84 - $248,205.18. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location. . NOTICE TO THIRD-PARTY AGENCIES: HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees. Job Type: Regular Full/Part Time: Full time Job Category: Engineering Group ReqID: R-30438 Equal Employment Opportunity & Disability Accessibility Statement HNTB provides a fair and equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. The HNTB Companies ensure nondiscrimination in all programs and activities in accordance with Title VII of the Civil Rights Act of 1964. Any applicant with limited English proficiency or a qualifying physical or mental disability who believes they require a reasonable accommodation for any part of the application or hiring process should contact us at ReasonableAccommodations@HNTB.com or call 816-527-2600 for assistance. HNTB will make determinations on requests for accommodations on a case-by-case basis. Hearing and speech impaired individuals who seek assistance or accommodation in applying for a position via TTY, may dial 711 in the United States. Instruct the TTY operator to call 888-400-4682 and select option 5 for TTY service. Please indicate to the HNTB agent that you are a candidate seeking assistance in the job application process. Please note that The HNTB Companies will not accept any resume submitted via this email address. To properly submit your application to the HNTB Companies, and to ensure that our recruiters have immediate access to your resume/CV, please search our open positions online, and apply directly through our careers website. Thank you for considering HNTB for your career opportunities. Affirmative Action Policy Statement HNTB has implemented the following policy as part of its longstanding commitment to compliance with all applicable affirmative action requirements. HNTB agrees to post in conspicuous places, available to employees and applicants for employment, this Affirmative Action Policy. HNTB is a federal contractor subject to Section 4212 of the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended ("Section 4212") and Section 503 of the Rehabilitation Act of 1973, as amended ("Section 503"). Accordingly, it is HNTB's policy to take affirmative action to employ and advance in employment protected veterans (disabled veterans, recently separated veterans, Armed Forces Service Medal veterans, or active-duty wartime or campaign badge veterans) and individuals with disabilities at all levels of employment, including the executive level. HNTB also will provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment with a disability, unless the accommodation would impose undue hardship on the operation of HNTB. In order to request a reasonable accommodation, employees should contact the HR Solutions Center at General Policy Inquiry - Employee Center and applicants should contact ReasonableAccommodations@HNTB.com. HNTB will recruit, hire, train, and promote individuals in all job titles, and will ensure that all other personnel actions are administered, without regard to an individual's protected veteran or disability status. All employment decisions will be based only on valid job requirements. In addition, employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: (1) filing a complaint; (2) assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; (3) opposing any act or practice made unlawful by Section 4212, Section 503, their implementing regulations, or any other Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; or (4) exercising any other right protected by Section 4212, Section 503, or their implementing regulations. The non-confidential portions of the affirmative action program for protected veterans and individuals with disabilities shall be available for inspection upon request by any employee or applicant for employment. These plans are available for review upon request during normal business hours. Any questions or requests to review should be directed to your Human Resources Partner. As Chief Executive Officer, I fully support our affirmative action program and am committed to the implementation of the company's affirmative action policy. I have delegated overall responsibility for this policy to the Business Integrity Director. The Manager of HR Compliance & Immigration is responsible for the implementation, auditing, and reporting of this policy and program, assisted by the office's Human Resources Partner. HNTB employees must comply with this policy and report any violations of illegal discrimination, as specified in the Integrity Reporting policy. For Questions or Additional Information For more information on this policy, please contact the HR Solutions Center, General Policy Inquiry - Employee Center, 888-400-4682. Robert J. Slimp, CEO

We're hiring an Operations Lead to own one of the most important moments in the customer journey: a customer's first operational experience with SuperDial. This role owns trial execution from customer and use-case intake through results delivery and handoff into deployment. You'll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions. This is not a coordination role. We're looking for a strong operator who can bring structure to ambiguity, diagnose what is driving performance, and build repeatable systems that make trial operations more consistent, measurable, and scalable. This role will report to the Director of Agent Operations and is based in New York, NY with a hybrid in-office model. Partner with Sales and Customer Success to understand each customer's workflow, use case, success criteria, constraints, and decision-making context. Translate ambiguous customer needs into clear operational requirements, workflows, scripts, inputs, quality expectations, and success metrics. Identify risks early, including unclear scope, poor input quality, workflow complexity, missing context, AI performance gaps, or operational execution issues. Track and improve key trial metrics, including batch completion rate, trial success rate, turnaround time, quality outcomes, and readiness for deployment. Use data and operational judgment to understand what is driving performance. Distinguish between one-off execution misses and deeper systemic issues across inputs, workflow design, scripting, AI behavior, tooling, quality review, or process. Surface crisp, commercially relevant insights that inform customer conversations, expansion opportunities, deployment readiness, and internal prioritization. Partner with Agent Operations, Product, Engineering, Quality, Customer Success, and Sales to resolve issues that impact trial performance. Drive corrective actions across workflows, scripts, inputs, quality review, tooling, automation behavior, and operating processes. Escalate thoughtfully and ensure the right owners have the right context to act. Ensure customer context, trial learnings, scripts, workflow nuances, quality issues, and operational decisions are clearly handed off to the deployment operator or steady-state owner. Create and improve trial playbooks, intake templates, operating cadences, dashboards, runbooks, escalation paths, and handoff processes. Use AI tools, automation, and structured workflows to reduce manual effort, improve consistency, and make trial operations more scalable. Turn recurring pain points into repeatable systems, templates, prompts, workflows, or tooling improvements. Partner with Product, Engineering, and Agent Operations to understand where AI behavior, workflow logic, tooling, or input quality is affecting trial performance. You understand SuperDial's trial motion, customer use cases, workflow types, internal handoffs, and current operating pain points. You have built strong working relationships with Agent Operations, Sales, Customer Success, Product, Engineering, and Quality. You understand how trial performance is measured today and where visibility, consistency, or ownership needs to improve. You are independently managing trial execution for a meaningful portion of the sales pipeline. Trial intake, tracking, quality review, and stakeholder communication are more structured and consistent. You are identifying recurring operational issues and turning them into better processes, templates, metrics, handoffs, and AI-enabled workflows. You are owning trial operations across Sales with limited dependency on others. Trial health is measured through clear operating metrics, including batch completion rate, trial success rate, turnaround time, quality outcomes, and readiness for deployment. Sales and Customer Success have clearer, more actionable trial results to use in customer conversations. Handoffs from trial into deployment are cleaner, with less lost context and fewer preventable execution gaps. The trial operations motion is becoming more repeatable, scalable, and insight-driven. You are a high-ownership operator who enjoys turning ambiguity into structure. You are not an order taker; you clarify the problem, build the plan, drive execution, and communicate progress. You make strong decisions with imperfect information and know when to solve, escalate, or bring others in. You are structured, metrics-oriented, and comfortable managing multiple moving pieces without losing sight of outcomes. You can diagnose performance issues, identify root causes, and separate symptoms from systemic problems. You communicate clearly and can translate operational detail into customer, commercial, and leadership-ready context. You build trust across functions and work effectively with Sales, Customer Success, Product, Engineering, Quality, and Operations. You are comfortable using AI tools and automation to improve how work gets done. You raise the quality bar while keeping the work moving. You are excited to build systems in a high-growth environment where the playbook is still being written. 7+ years of relevant experience in operations, strategy and operations, product operations, implementation, technical solutions, customer operations, consulting, or another execution-heavy environment. Experience owning complex workflows, customer deployments, internal systems, operational processes, or cross-functional initiatives end-to-end. Experience operating in a customer-facing or commercially visible environment where quality, speed, communication, and outcomes all matter. Strong ability to define metrics, diagnose quality or performance issues, and communicate outcomes clearly. Demonstrated ability to work cross-functionally across Sales, Customer Success, Product, Engineering, Quality, or Operations. Strong analytical judgment and comfort using spreadsheets, dashboards, structured analysis, or operational data to investigate problems and drive decisions. Experience using AI tools, automation, dashboards, spreadsheets, or workflow systems to improve operational quality, speed, visibility, or repeatability. Experience in healthcare, revenue cycle management, call center operations, marketplace operations, workflow automation, or other operationally complex environments. Experience with AI-enabled workflows, automation, QA/QC systems, workflow tooling, routing logic, or data-heavy operations. Experience in implementation, technical customer success, product operations, pre-sales/post-sales solutioning, or consulting. Experience in a high-growth startup or scaling environment where processes and systems are still being built. Experience partnering with offshore teams, BPOs, vendors, or external delivery partners. This role is based in New York, NY and follows a hybrid in-office model. The base salary range for this

Job ID: 1406624833Location: New York, NY, US, 10001-8604Salary: $127,900 - $291,900Job Function: Business Tax Services (BTS)Employer: EY Global ServicesApply by: 2026-09-15Company: EYLocation: Anywhere in CountryAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.The opportunityEY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.EY's FSO EDGE Private practice provides comprehensive and specialized tax assistance tailored to the unique needs of the high-net worth tax industry. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. Your key responsibilitiesA Senior Services Manager in FSO EDGE Private will be responsible for delivering and managing tax compliance and consulting work for clients. This will include managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals/families. Specific responsibilities include:Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverablesAbility to lead projects and work independently, with guidance in only the most complex situations Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reportingSupport effective long-term relationships and manage workflow effectively with our clientsManage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economicsAdvise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulationsProvide effective leadership, formal and informal feedback, and coaching to team membersSkills and attributes for successTo qualify for the role, you must haveBachelor’s degree in Accounting, Finance, Business Administration, Tax, Law, or EconomicsCertified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorneyMinimum of 8 years of experience in a professional services or tax services organization in the financial services industryBroad exposure to federal income taxation and exposure to state and local taxProficient in the use of various tax and accounting technologiesIdeally, you will haveExcellent teaming, leadership, organizational, and verbal/written communication skillsWhat we look forWe’re interested in tax professionals with a genuine interest in providing outstanding services to some of the world’s most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you’ll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.What we offer youAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $127,900 to $291,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $153,400 to $331,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.For those living in California, please click here for additional information.EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

Position Summary Technical Resilience FDE Manager As a Manager, AI Engineering (Forward Deployed Engineer) in Deloitte Cyber, you will be embedded in a client's environment to design, build, and ship production-grade AI capabilities using the client's own data, systems, and workflows. This role is administratively aligned to the Cyber Resilience practice, and the applied use cases you build will typically span disaster recovery orchestration, control and evidence collection, continuity and recovery planning, and third-party resilience monitoring — but these are application areas your AI engineering work supports, not prerequisites requiring deep resilience or audit domain credentials. You will combine strong engineering depth with the judgment to translate ambiguous client problems into working AI systems, shape technical solutions during pursuits, and build reusable accelerators that raise the bar across engagements. Recruiting for this role ends on 12/31/2026.Work you'll doAs a Manager on a client-embedded AI engineering team, you will be responsible for:• Designing and hands-on building AI-enabled solutions (agents, retrieval/RAG pipelines, automation workflows) directly inside a client's environment, using their live data and systems• Ensuring deployed AI systems meet production bars for evaluation, guardrails, observability, reliability, security, and cost/performance management• Building automated controls and response workflows that support disaster recovery orchestration and continuity and recovery operations• Building AI-enabled control and evidence collection capabilities — automating inventory, monitoring, and evidence gathering to produce audit-ready evidence across cybersecurity, continuity, and third-party resilience programs• Translating client business needs — including resilience use cases such as continuity planning and recovery orchestration — into working, production-grade AI technical solutions aligned to target architecture• Leading the hands-on design, integration, deployment, and operation of production-grade solutions, including troubleshooting and resolving technical issues within scope• Shaping technical solutions during pursuits by leading demonstrations, proofs of concept, prototypes, effort estimation, and pricing inputs• Leading client-facing workshops, demonstrations, and training sessions to drive adoption of new AI capabilities, and supporting operational handoff so client teams can run and maintain what you build• Managing client delivery by overseeing scope, timelines, quality, customer satisfaction, and continuous improvement across engagements• Contributing to and extending existing reusable accelerators, documentation, and engineering best practices to build team and client capability• Mentoring engineers and leading individual workstreams within the engagementA successful candidate would possess these skills:• Ability to work independently and collaborate as part of a team• Effective written and verbal communication skills, meticulous attention to detail and quality of work product, ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment• Ability to build and sustain professional relationships, lead projects or workstreams and meet deadlines• Ability to mentor and provide clear guidance to othersThe teamDeloitte's Cyber Resilience practice helps organizations anticipate, withstand, and recover from disruption — spanning disaster recovery orchestration, business continuity and recovery planning, and third-party resilience, as well as the underlying architecture, inventory, monitoring, and control and evidence collection programs that demonstrate cybersecurity and continuity posture to regulators and stakeholders. The team is building AI-driven capabilities — including automated controls, continuous monitoring, response workflows, and audit-ready evidence generation — designed to help clients strengthen resilience posture, simplify complexity, and respond with greater speed and confidence when disruption occurs.The FDE is embedded directly in a client's environment to build and ship AI capabilities using the client's own data, systems, and workflows, with resilience and recovery use cases (e.g., disaster recovery orchestration, control and evidence collection, response workflows, third-party resilience monitoring) as the applied domain for that AI engineering work. QualificationsRequired:• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; alternatively, equivalent demonstrated experience• 8-10+ years of hands-on software engineering experience building and deploying production-grade systems using one or more of the following — Python, Java, or Node.js• 5+ years of experience translating client or business requirements into target-state solution architectures using REST APIs, microservices, event-driven architectures, or serverless components• 2+ years of experience delivering solutions on Amazon Web Services, Microsoft Azure, or Google Cloud Platform, including containers, continuous integration and continuous delivery pipelines, and version control tools• 2+ years of hands-on experience designing, building, and deploying generative AI or large language model solutions (e.g., agents, RAG, tool-calling) in a client or production environment — beyond proof-of-concept• Hands-on experience applying production AI engineering practices — evaluation, guardrails, observability, reliability, security, and cost/performance management — to deployed models and agentic systems• Ability to work directly and independently within a client's environment and codebase, including navigating unfamiliar systems and undocumented workflows• Ability to build automation that integrates with monitoring, ITSM, or GRC platforms to support control monitoring, evidence collection, and response workflows• Experience leading client enablement activities — workshops, demonstrations, adoption planning, and operational handoff — to help client teams adopt and sustain delivered solutions• Experience contributing to and extending reusable AI accelerators, tools, or frameworks that speed up delivery across engagements• Exposure to disaster recovery, business continuity, or third-party resilience concepts is a plus but not required — domain onboarding will be provided• Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve• Limited immigration sponsorship may be availablePreferred:• Front-end / full-stack breadth — JavaScript/TypeScript and a modern UI framework (React / Next.js) for building demo apps and lightweight delivery tooling leveraging agentic coding tools (e.g., Claude Code, Codex, Cursor, etc.)• Experience with agent orchestration or LLM application frameworks (e.g., LangChain, LlamaIndex, Model Context Protocol, Bedrock Agents, Azure AI Foundry, Vertex AI)• Experience with GRC, ITSM, or monitoring/observability platforms (e.g., ServiceNow, Archer, Splunk, Datadog) relevant to control monitoring and evidence automation• Familiarity with control frameworks or standards (NIST CSF, ISO 22301, SOC 2) sufficient to model them in code — audit or assessor experience not required• Experience designing AI-enabled use cases within resilience or continuity workflows (e.g., disaster recovery orchestration, control and evidence automation, third-party resilience monitoring) is a plus, though not a prerequisite• Prior experience in a forward-deployed, embedded, or client-site engineering model (vs. offshore/remote delivery only)• Industry depth in a regulated vertical (financial services, healthcare, public sector) and exposure to associated compliance regimes (SOX, PCI DSS, FFIEC, HIPAA, GDPR)• Kubernetes, GitOps, and advanced cloud-native delivery patterns• Familiarity with ML frameworks (PyTorch, TensorFlow) and model evaluation• Relevant certifications — cloud (AWS/Azure/GCP) or AI/ML-specific certifications The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 - $306,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #CyberCDR27 Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 360754 Job ID 360754 Strategy, Growth, and Transformation | Enterprise Technology Strategy and TransformationSame job available in 26 locations