78 Best call center agent Jobs in Wayne, New Jersey (August 2026)

Customer Service Associate

13 days ago

Parsippany

Job Description Job Summary A Customer Service Agent handles customer inquiries through various channels such as phone, mail, email, fax, text, and chat. They explain Delta Dental's contracts, benefits, policies, and procedures, and process and adjust dental claims. This is a hybrid role, with an expectation of working onsite in our Parsippany, NJ office two days per week (Tuesday and Wednesday). Essential Qualifications • Be available as scheduled to handle customer calls and/or non-voice inquiries within department KPIs., • Provide excellent service to customers in a professional, polite and friendly manner., • Research and resolve customer inquiries, providing professional and accurate responses in a timely manner., • Handle each inquiry to ensure customers are satisfied on the first attempt and avoid the need for a customer to contact us again., • Document each inquiry and follow up on any pending requests. Claims Processing & Accuracy • Perform tasks based on Delta Dental's claims processing guidelines and agent resources., • Accurately create and process standard claims, claims with coordination of benefits, and pretreatment estimates., • Accurately calculate and process claim adjustments and modifications., • Update subscriber files with information from inquiries and claims., • Meet adherence goals based on set schedules., • Meet quality and productivity standards for voice and non-voice transactions., • Collaboration and problem solving, • Resolve inquiries from other departments., • Refer or escalate claims or eligibility inquiries to Management or other departments when necessary., • Conduct and generate check research requests for outstanding payments and returned checks., • Participate in inventory reduction tasks as needed. Essential Qualifications: Knowledge, Skills & Abilities: • 1-3 years of customer service or call center experience; dental assistant experience is a plus., • Proficient in Microsoft applications like Word and Excel, and browser-based applications., • Strong computer skills. Able to work in multiple systems., • Excellent oral and written communication skills and math aptitude., • Creative, flexible, and problem-solving abilities., • Positive attitude and ability to work both independently and in a team environment., • Excellent customer service skills., • Excellent interpersonal skills., • Able to multi-task within a fast-paced environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Regularly required to sit, talk, and hear for extended periods., • Able to work a hybrid work schedule with a minimum of 2 days per week in the Parsippany office. Competencies Adaptability-Flexibility Communication Skills Computer Skills Customer Focus Dependability Job Knowledge Productivity Quality Teamwork About Delta Dental of New Jersey & Connecticut Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs. Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut. Benefits In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about. The benefits set forth in this posting reflect DDNJ's benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws. Primary Location Full Time Salary Range In addition to salary, Delta Denta of New Jersey's offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire. Delta Dental of New Jersey Inc is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. In addition to salary, Delta Dental of New Jersey's offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire. New Jersey Pay Range$24.29—$24.29 USD About Delta Dental Of New Jersey & Connecticut Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs. Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut. Benefits In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about. The benefits set forth in this posting reflect DDNJ's benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws. Delta Dental of New Jersey Inc is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

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