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Investment Tax Manager Corporate Tax Department Full Time Boston, MA or New York, NY This is an individual contributor role The Opportunity The Investment Manager - Provisions will partner closely with senior leadership to manage day-to-day operations across our investment tax portfolio, spanning provision, compliance, and deferred tax processes for life insurance investment assets including securities, bonds, partnerships, derivatives, and real estate. The Investment Tax Manager will have the opportunity to develop leadership capabilities and drive meaningful process improvements. The role requires strong tax technical skills combined with operational excellence and the ability to execute in a fast-paced, complex environment. The Team As an Investment Tax Manager - Provisions, you will be a member of the Investment Tax team within the Corporate Tax Department, part of our Controllers Organization. The Corporate Tax Department is comprised of high-performing, collaborative, and agile tax professionals who are motivated by challenging work that delivers sustained value and a culture of accountability. The Impact • Drive day-to-day execution of tax provision (ASC 740), compliance, and deferred tax reconciliation processes across all investment asset classes, ensuring accuracy and timeliness of deliverables, • Provide technical tax guidance to team members on investment taxation matters, researching and resolving moderately complex technical issues independently, • Identify and resolve data integrity issues within investment accounting systems; develop and execute proactive error detection processes to improve accuracy of tax results, • Coordinate workflow and priorities across technical tax staff covering fixed income, partnerships, derivatives, and real estate portfolios, • Support ad hoc investment transaction analysis and tax planning, coordinating with tax planning, legal, investment management, and external partners, • Partner with external auditors during tax provision and compliance reviews, addressing technical inquiries and supporting documentation requests, • Identify process improvement opportunities and lead initiatives to increase efficiency, reduce risk, and enhance controls, • Mentor and develop tax professionals, providing coaching and fostering professional growth across the team, • Represent the investment tax function in cross-functional meetings and build strong relationships across finance, investments, and operations The Minimum Qualifications • CPA or certification in process or Enrolled Agent, • Bachelor's Degree, • 7+ years of tax experience from public accounting or financial services, • 5+ years of Income tax (ASC740) provision experience The Ideal Qualifications • 10+ years of tax experience with demonstrated career progression, • Big 4 tax advisory background with exposure to complex technical projects, • Insurance or asset management industry experience; familiarity with life insurance company taxation, • Working knowledge of investment taxation across multiple asset classes (fixed income, partnerships, derivatives, real estate), • Strong understanding of corporate tax provision (ASC740) and tax compliance processes, • Hands-on experience with tax technology platforms, ERP systems, or system implementation projects, • Prior involvement in large-scale transformation initiatives or process improvement programs, • Experience managing, mentoring, or leading tax professionals (formal or informal), • Strong analytical skills with ability to identify data issues and develop solutions, • Demonstrated ability to manage multiple priorities and deliver results under tight deadlines, • Project management experience or certification, • Track record of building effective stakeholder relationships across matrixed organizations, • Experience with deferred tax accounting and reconciliations, • Experience interfacing with external auditors and managing audit processes, • History of taking ownership and driving initiatives without extensive oversight, • Strategic mindset combined with willingness to roll up sleeves and execute tactically, • Strong communication skills with ability to explain complex tax concepts to non-tax audiences, • Review your work and that of others for quality, accuracy and relevance What to Expect as Part of the Team • Regular meetings with the Investment Tax Team, • Focused one-on-one meetings with your manager, • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups, • Access to learning content on Degreed and other informational platforms, • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-CR37 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our _ page.

MassMutual’s AI Platform Engineering team is seeking an impact-driven Engineering professional to lead and grow the team that builds the infrastructure powering AI development across the company. You will own the people leadership, hiring, and day-to-day execution of the AI Platform team, partnering closely with technical leadership to translate roadmap priorities into delivery while building a high-performing, high-trust engineering culture. This is a unique opportunity to lead a team at the center of how MassMutual builds and operates the platform powering its AI initiatives. The team operates at the intersection of cloud infrastructure, AI/ML systems, and developer experience—delivering foundational capabilities that shape how the entire organization builds and deploys AI. As the engineering director, you will partner closely with the AI engineering, product, and cloud engineering teams across the enterprise, and you will invest in your team’s growth through a culture of peer learning, candid feedback, and shared technical standards. This team is defined by a shared commitment to engineering excellence, clear documentation, and the kind of people leadership that helps engineers do their best work. • Own the people leadership of the AI Platform development team—hiring, onboarding, performance management, and career development—for a team of AI platform engineers., • Drive execution against the AI platform roadmap—partner with key stakeholders to break strategic priorities into achievable sprints and milestones and hold the team accountable to delivery., • Stay technical enough to lead—participate in architecture discussions and design reviews for systems like agent runtime infrastructure, tool/plugin registries, memory and context management layers, and agent observability pipelines, even when you're not writing production code day to day., • Champion engineering excellence: set and uphold standards for code quality, reliability, on-call practices, and operational maturity across the platform., • Manage up and out: provide clear, honest reporting on team progress, risks, and resourcing needs, and communicate technical trade-offs to senior stakeholders., • Be the primary advocate for your team’s wellbeing and growth—removing blockers, building a high-trust culture, and raising the team’s technical craft through design reviews and documentation habits., • 3+ years of experience as a people manager of software, platform, or infrastructure engineers, plus 5+ years of overall software engineering experience., • Demonstrated track record of hiring, coaching, and retaining strong engineers, with experience leading teams through ambiguous, fast-moving priorities., • Working knowledge of cloud-native architecture: Kubernetes, managed cloud services, networking, and multi-tenancy patterns across AWS, GCP, or Azure, sufficient to engage credibly in technical discussions., • Proven ability to lead a team through complex, multi-month platform initiatives—driven from whiteboard to production, managing ambiguity and risk throughout., • Exposure to AI/ML infrastructure: model serving, inference pipelines, agentic solution or LLM integration patterns., • Experience setting and upholding engineering standards (code quality, on-call practices, operational excellence) across a team., • Strong communication skills: able to translate between technical depth and business priorities for different audiences, with clear written documentation habits., • Bachelors degree in a computer science, engineering or similar discipline., • Must be able to work in the US without sponsorship now or in the future., • Experience leading a team that built an internal developer platform (IDP) from scratch, with a product mindset that obsesses over internal developer experience., • Familiarity with AI safety, model evaluation, and governance frameworks., • Ability to lead with both people and technical credibility—influencing design decisions, driving alignment, and raising quality bar across the team., • Open-source contributions to platform or ML infrastructure tooling., • Comfort with ambiguity: energized by undefined problem spaces, with a habit of building clarity and shared context where there isn’t any., • Advanced educational degree preferred., • Regular meetings with the AI Platform Engineering team, • Focused one-on-one meetings with your manager, • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups, • Access to learning content on Degreed and other informational platforms, • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits #LI-MC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our _ page.

Job Description The Clinical Practice Nurse Educator functions across Carewell Health by providing staff development expertise as an educator, consultant, facilitator, change agent, leader, and researcher. The Clinical Educator strives for quality outcomes and innovative practice in accordance with the NJ Nursing Practice Act and the Hospital/departmental policies. The Clinical Practice Nurse Educator supports the development of bedside nurses and fosters empowerment through knowledge to achieve excellence in the delivery of evidence-based nursing practice. This occurs through the facilitation of the educational process, including the assessment, development, planning, implementation, and evaluation of competency assessment, continuing education, and leadership development. Accountable for the quality of nursing services delivered by self (or others who are under her/his direction). This is done through participation in quality-assurance or performance-improvement initiatives. The Clinical Practice Nurse Educator reports to the Director of Education or Designee and provides care in collaboration with other disciplines to ensure optimal, individualized patient care and outcomes. In managing patient care, the Clinical Practice Nurse Educator/Leader will take a leadership role, coordinating the interdisciplinary team and collaborating with other health team members to enhance patient outcomes. In addition, as a role model of professional behavior, the Clinical Practice Nurse Educator is instrumental in creating a professional nursing climate within Carewell Health. Educator Conducts needs assessments using a variety of strategic tools. Assists learners in the assessment of needs and identification of outcomes. Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs Coordinates orientation of new staff to the organization Develops/coordinates education plans related to initial and ongoing competency validation. Develops/coordinates core education to address patient population-specific nursing care. Develops/coordinates core education for the development of beside leaders. Plans, prepares, and maintains materials for use in educational programs for accuracy and relevance to the target audience. Identifies and evaluates instructional materials in all types of media and formats. Adjusts content and teaching strategies to meet the learner's needs. Provides educational opportunities that benefit nurses at all stages of their career development. Delivers competence-based programs for nursing staff with a focus upon improvement of skills and retention of knowledge. Develops evidence-based educational materials. Supports staff development with educational activities (which include remediation, certification, mentoring, life support, TJC, DOH, OSHA, and other regulatory requirements, product rollouts, etc.) Evaluates the effectiveness of educational programming. Prepares short- and long-term planning and programs to address identified needs. Teaches content as needed and/or assigned within clinical expertise to facilitate orientation, staff development, and/or safe practice. Consultant Serves as an educational consultant to facilities, task forces, committees, and projects relating to policy, procedure, and program development. Responses to regulatory mandates for research and management of sentinel events Responds to identified needs of Carewell Health to promote quality patient care and safety. Collaborates with Carewell Health to recommend educational strategies for the implementation of clinical standards. Consults with staff regarding individual learning needs. Researcher Supports the integration of research into practice. Provides information to document the effectiveness of the role as a staff development educator. Incorporates current educational evidence into individual practice as a staff development expert. Conducts and/or contributes to nursing research. Interprets, communicates, and incorporates research findings into program planning. Nursing Practice · Utilizes advanced clinical knowledge and communication skills through role modeling, consultation, and education with nurses and healthcare providers to support nursing practice and improve patient outcomes. · Creates and develops evidence-based policies, procedures, protocols, and best practice models/guidelines using advanced clinical and specialty knowledge. · Assists nurses and the interprofessional team to evaluate and change practice standards and ensure nursing practice is evidence-based. System · Leads systematic quality improvement and safety initiatives based on gap assessments and data analysis. · Drives translation of best evidence into practice and facilitates integration of multiple programs and disciplines across the healthcare system to ensure positive patient outcomes. · Collects and analyzes data while utilizing collaborative systems thinking to achieve quality, cost-effective patient care and outcomes. Facilitator Facilitates the adult learning process, creating a climate that supports learning across the health system. Identifies and recruits internal and external resources (nurses, doctors, other specialists) for educational activities. Coordinates educational activities (includes continuing education credit, clinical affiliations, nurse residency, etc.) Participates in committees, task forces, and projects for areas of coverage. Facilitates teambuilding and leadership development for areas of coverage. Participates in review of activities or processes for the area of coverage and department. Change Agent Responds to changes in nursing practice and develops programs to support those changes. Ensures that educational programs are congruent with organizational missions, values, and goals. Maintains flexibility when managing multiple roles and responsibilities. Interprets and communicates across multiple disciplines. Promotes a safe and healthy work environment. Leader Serves as a role model to promote excellence and safety. Maintains required educational and/or clinical competencies. Seek opportunities to develop staff in various roles. Integrates ethical principles in all aspects of practice. Serves as a role model for education and professional nursing practice. Role models and promotes the concept of lifelong learning. Leads committees, work groups, and/or projects related to the implementation of educational activities. Performs related duties as assigned. Competencies: Establishing Relationships Builds effective networks, working relationships, and alliances to collaborate within the department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support provides guidance and feedback to help others strengthen the knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and teamwork within the organization to achieve goals. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively generate novel and valuable ideas and use these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to the audience's interests and needs. Listens attentively and exercises tact, discretion, and diplomacy when interacting with department and organizational members. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for others' beliefs; encourages and promotes practices that support cultural diversity. Working hours Monday to Friday, 9:00 am to 5:00 pm; Must be willing to work different hours, holidays, weekends, and oversee the overnight shift to meet the needs of the unit. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Education/Certifications · BSN required. · MSN, APRN, CNL, or Clinical Nurse Specialist certification in the specialty preferred. · Specialty certification from a nationally recognized nursing organization in either a clinical specialty or Nursing Administration, preferred, or must be obtained within two years of hire. within 2 years required and · Current or compact RN licensure in the state of New Jersey · BLS, ACLS, PALS, Trainer · High level of proficiency with Microsoft products, especially in Outlook, Word, PowerPoint, and Excel. Minimum Work Experience 3 years of nursing, clinical educator, or nursing instructor experience required. A master’s degree in nursing may be substituted for 2 years of required experience. Physical Requirements: Physically able to sit, stand, stoop, and walk for long periods of time. The team member will frequently need to assist with lifting patients and equipment while working on the unit. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail-oriented, alert, and self-motivated. Ability to push/pull up to 50lbs, carry and lift up to 50lbs.

Job Description The Clinical Practice Nurse Educator functions across Carewell Health by providing staff development expertise as an educator, consultant, facilitator, change agent, leader, and researcher. The Clinical Educator strives for quality outcomes and innovative practice in accordance with the NJ Nursing Practice Act and the Hospital/departmental policies. The Clinical Practice Nurse Educator supports the development of bedside nurses and fosters empowerment through knowledge to achieve excellence in the delivery of evidence-based nursing practice. This occurs through the facilitation of the educational process, including the assessment, development, planning, implementation, and evaluation of competency assessment, continuing education, and leadership development. Accountable for the quality of nursing services delivered by self (or others who are under her/his direction). This is done through participation in quality-assurance or performance-improvement initiatives. The Clinical Practice Nurse Educator reports to the Director of Education or Designee and provides care in collaboration with other disciplines to ensure optimal, individualized patient care and outcomes. In managing patient care, the Clinical Practice Nurse Educator/Leader will take a leadership role, coordinating the interdisciplinary team and collaborating with other health team members to enhance patient outcomes. In addition, as a role model of professional behavior, the Clinical Practice Nurse Educator is instrumental in creating a professional nursing climate within Carewell Health. Educator Conducts needs assessments using a variety of strategic tools. Assists learners in the assessment of needs and identification of outcomes. Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs Coordinates orientation of new staff to the organization Develops/coordinates education plans related to initial and ongoing competency validation. Develops/coordinates core education to address patient population-specific nursing care. Develops/coordinates core education for the development of beside leaders. Plans, prepares, and maintains materials for use in educational programs for accuracy and relevance to the target audience. Identifies and evaluates instructional materials in all types of media and formats. Adjusts content and teaching strategies to meet the learner's needs. Provides educational opportunities that benefit nurses at all stages of their career development. Delivers competence-based programs for nursing staff with a focus upon improvement of skills and retention of knowledge. Develops evidence-based educational materials. Supports staff development with educational activities (which include remediation, certification, mentoring, life support, TJC, DOH, OSHA, and other regulatory requirements, product rollouts, etc.) Evaluates the effectiveness of educational programming. Prepares short- and long-term planning and programs to address identified needs. Teaches content as needed and/or assigned within clinical expertise to facilitate orientation, staff development, and/or safe practice. Consultant Serves as an educational consultant to facilities, task forces, committees, and projects relating to policy, procedure, and program development. Responses to regulatory mandates for research and management of sentinel events Responds to identified needs of Carewell Health to promote quality patient care and safety. Collaborates with Carewell Health to recommend educational strategies for the implementation of clinical standards. Consults with staff regarding individual learning needs. Researcher Supports the integration of research into practice. Provides information to document the effectiveness of the role as a staff development educator. Incorporates current educational evidence into individual practice as a staff development expert. Conducts and/or contributes to nursing research. Interprets, communicates, and incorporates research findings into program planning. Nursing Practice Utilizes advanced clinical knowledge and communication skills through role modeling, consultation, and education with nurses and healthcare providers to support nursing practice and improve patient outcomes. Creates and develops evidence-based policies, procedures, protocols, and best practice models/guidelines using advanced clinical and specialty knowledge. Assists nurses and the interprofessional team to evaluate and change practice standards and ensure nursing practice is evidence-based. System Leads systematic quality improvement and safety initiatives based on gap assessments and data analysis. Drives translation of best evidence into practice and facilitates integration of multiple programs and disciplines across the healthcare system to ensure positive patient outcomes. Collects and analyzes data while utilizing collaborative systems thinking to achieve quality, cost-effective patient care and outcomes. Facilitator Facilitates the adult learning process, creating a climate that supports learning across the health system. Identifies and recruits internal and external resources (nurses, doctors, other specialists) for educational activities. Coordinates educational activities (includes continuing education credit, clinical affiliations, nurse residency, etc.) Participates in committees, task forces, and projects for areas of coverage. Facilitates teambuilding and leadership development for areas of coverage. Participates in review of activities or processes for the area of coverage and department. Change Agent Responds to changes in nursing practice and develops programs to support those changes. Ensures that educational programs are congruent with organizational missions, values, and goals. Maintains flexibility when managing multiple roles and responsibilities. Interprets and communicates across multiple disciplines. Promotes a safe and healthy work environment. Leader Serves as a role model to promote excellence and safety. Maintains required educational and/or clinical competencies. Seek opportunities to develop staff in various roles. Integrates ethical principles in all aspects of practice. Serves as a role model for education and professional nursing practice. Role models and promotes the concept of lifelong learning. Leads committees, work groups, and/or projects related to the implementation of educational activities. Performs related duties as assigned. Competencies: Establishing Relationships Builds effective networks, working relationships, and alliances to collaborate within the department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support provides guidance and feedback to help others strengthen the knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and teamwork within the organization to achieve goals. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively generate novel and valuable ideas and use these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to the audience's interests and needs. Listens attentively and exercises tact, discretion, and diplomacy when interacting with department and organizational members. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for others' beliefs; encourages and promotes practices that support cultural diversity. Working hours Monday to Friday, 9:00 am to 5:00 pm; Must be willing to work different hours, holidays, weekends, and oversee the overnight shift to meet the needs of the unit. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Education/Certifications BSN required. MSN, APRN, CNL, or Clinical Nurse Specialist certification in the specialty preferred. Specialty certification from a nationally recognized nursing organization in either a clinical specialty or Nursing Administration, preferred, or must be obtained within two years of hire. within 2 years required and Current or compact RN licensure in the state of New Jersey BLS, ACLS, PALS, Trainer High level of proficiency with Microsoft products, especially in Outlook, Word, PowerPoint, and Excel. Minimum Work Experience 3 years of nursing, clinical educator, or nursing instructor experience required. A master’s degree in nursing may be substituted for 2 years of required experience. Physical Requirements: Physically able to sit, stand, stoop, and walk for long periods of time. The team member will frequently need to assist with lifting patients and equipment while working on the unit. Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail-oriented, alert, and self-motivated. Ability to push/pull up to 50lbs, carry and lift up to 50lbs.

Job Description We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed. What you’ll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Previous healthcare experience, including proficiency with EMR systems, required Responsibilities/Duties: • Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals., • Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls., • Utilize dual monitors and leverage computer-based resources to find answers to customer questions, • Detail and gather information/notes taker to provide and relay message to the department/designated individual., • Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy., • Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation., • Observes telephone flow; offering or requesting assistance as needed., • Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service., • All other duties as assigned by the manager. Who you are: • A great communicator with a friendly, professional phone presence., • Detail-oriented and organized — ability to handle multiple calls and tasks with ease., • A team player who thrives in a supportive, fast-paced environment., • Previous experience with call centers and healthcare services a plus., • Experience with electronic medical records (EMR/EHR) preferred., • High School Diploma or Equivalent required Hourly rate: $20 per hour Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays. BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER \nCompany Description The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous, and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay. The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous, and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

Job Description Remote - Candidate needs to live in Tri- State Area of NY Shift requires: Evening & Weekend Hours: M-F 4pm-12am OR Tues - Sat 2pm-10pm Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the call volume. • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Complete quarterly performance reviews that reflect feedback given in supervision, coaching, and quality assurance monitoring activities. Qualifications: • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable., • A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements. Required Knowledge, Skills, and Abilities: Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Familiarity with laws, regulations and practices pertaining to public welfare programs and ways in which these resources could be made available to people in need of them. Skills: • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Ability to plan and organize work to achieve program objectives efficiently and effectively Attitudes/Attributes: • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance, • Ability to maintain confidentiality If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Summary: The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning;, • Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client, • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;, • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;, • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;, • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;, • Maintains thorough and accurate case records and statistics in web-based case management system;, • Collects client data, tests new interventions and tracks outcome;, • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;, • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;, • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;, • Various other duties to be determined by supervisor. Interacts with: • Safe Horizon staff, • Criminal justice personnel, • District Attorney’s Office, • NYPD, • Office of Victim Services, • ACS, • NYCHA and Section 8 staff, • Other social service providers Qualifications: Knowledge and Skills: Required: • Must be sensitive towards and understanding of victimization;, • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;, • Must be willing to participate in a learning community;, • Must be well organized and detail oriented;, • Must demonstrate the ability to work independently and be resourceful;, • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);, • Must be a team player;, • Possess strong communication and organizational skills;, • Excellent interpersonal skills – must have the ability to be assertive; and, • Able to work under pressure in a calm and reassuring manner;, • Education:, • A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. Experience: • At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred., • Experience working with survivors of intimate partner and family violence and other victims of crime; If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.68 - $26.58 hour Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces

Job Description Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: The Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. Duties may include some or all of the following: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases, • Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients, • Maintain accurate and timely documentation of case files, including funder reports, • Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;, • Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;, • Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment; Qualifications: • High school equivalency or high school diploma plus relevant training and experience in human services or related field, including some prior experience working with victims of crimeIf hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdfKnow Your Rights: Workplace discrimination is illegal. Hiring Range: $ 23.36-25.30 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Summary: The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning;, • Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client, • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;, • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;, • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;, • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;, • Maintains thorough and accurate case records and statistics in web-based case management system;, • Collects client data, tests new interventions and tracks outcome;, • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;, • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;, • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;, • Various other duties to be determined by supervisor. Interacts with: • Safe Horizon staff, • Criminal justice personnel, • District Attorney’s Office, • NYPD, • Office of Victim Services, • ACS, • NYCHA and Section 8 staff, • Other social service providers Qualifications: Knowledge and Skills: • Must be sensitive towards and understanding of victimization;, • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;, • Must be willing to participate in a learning community;, • Must be well organized and detail oriented;, • Must demonstrate the ability to work independently and be resourceful;, • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);, • Must be a team player;, • Possess strong communication and organizational skills;, • Excellent interpersonal skills – must have the ability to be assertive; and, • Able to work under pressure in a calm and reassuring manner; Education: • A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. Experience: • At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred., • Experience working with survivors of intimate partner and family violence and other victims of crime; If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring range: $23.63 - $26.10 hourly Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Summary: Streetwork Project is an innovative outreach-counseling program for homeless youth in Harlem, which utilizes a harm reduction approach. Under this umbrella, Case managers provide comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). This position will focus on providing support and services to LGBT youth. Services provided include assessment, case planning, case facilitation and management, counseling, referrals, outreach, crisis transportation, daily living services (food, shower, respite), triage counseling, recreational activities and support groups. The Case manager coordinates with Safe Horizon supporting programs and local agencies to provide short- and long-term care necessary to meet the wide range of needs related to homeless adolescents. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect), • Intake and assessment for individuals seeking assistance and screen for housing eligibility, • Provide case management to a caseload of LGBTQ youth, • Assist Youth in applying to Supportive housing and other permanent housing options, • Coordinate with Housing Navigators and Housing Advocate & Benefits Coordinator in follow up with clients and gathering of documentation for processing, • Provide ongoing support to youth in housing following exit of shelter/drop-in. Serve as an advocate and liaison for clients negotiating the shelter system and other social service programs, • Enrollment of clients for Public Assistance & Food-stamps, • Coordinate with social worker in assessing clients’ eligibility and assist with processing for SSI benefits, • Completion of application for SSI for youth who are eligible, • Complete psychosocial reports on youth for Supportive Housing & SOAR screening tools for SSI, • Escort homeless youth to appropriate services and provide transportation as part of case plan, • Facilitate LGBTQ support group, plan outings and socialization events for the LGBTQ youth, • Conduct surveys with LGBTQ youth to assess program’s progress meeting objectives; Triage counseling; Mediation for internal conflicts, • Support Drop-in staff in providing youth access to daily living needs (food, clothes, hygiene supplies, space to rest), • Provide supportive and crisis intervention counseling utilizing a traum based intervention (ARC) for youth with more complex mental health needs and challenges., • Collaborate and coordinate with on- site mental health providers to ensure clients access to care., • Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support, • Street outreach to homeless and street involved young people, as assigned, • Facilitate Drop-in presentations related to aftercare and independent living skills, • Preparation of case records, prepare monthly and quarterly statistical reports, • Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone., • Participate at staff trainings, staff meetings and staff group process workshops & clinical case conferencing; Participate in weekly supervision. Secondary Job Functions: • Petty Cash reconciliation, • Identification of new resources appropriate for population, • Provide wellness and recreational (engagement) activities, • Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers, • Manage events in the Drop-In Center, Monitor entrance to the program, oversee concrete support to clients, provide transportation to NYC Runaway and Homeless Youth Programs and/or oversee meal preparation Interacts with: • All Streetwork program sites and staff, • All internal Safe Horizon programs and departments that can comprehensively support the client and case plan, • All external agencies and organizations that can provide appropriate services to the client Qualifications: • Experience working in a social services setting, OR, • Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities. Deep understanding of the relationship between personal experience and professional standards., • Experience working with youth who have Co-occurring Disorders, • Bachelor’s Degree, creative arts, liberal studies or relevant experience related to working with youth or working in social service settings with target population. Desirable: • Experience in implementing Evidence Based Interventions in trauma informed care in work with youth., • At least 1 year working with the homeless population, youth, or harm reduction Knowledge and Skills: Required: • Compassionate approach to others and openness to new ideas, • Dynamic energy, able to multi-task and negotiate multiple demands on attention, • Non-judgmental approach and ability to empathize with others, • Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills, • Genuine interest in working with disenfranchised youth and young adults Desirable: • Understanding of harm reduction perspective, • Demonstrate the ability to work independently Other: • Basic understanding of computer and systems for managing case records If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.36 - 24.74 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: The Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. Duties may include some or all of the following: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases, • Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients, • Maintain accurate and timely documentation of case files, including funder reports, • Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;, • Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;, • Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment; Qualifications: • High school equivalency or high school diploma plus relevant training and experience in human services or related field, including some prior experience working with victims of crimeIf hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdfKnow Your Rights: Workplace discrimination is illegal. Hiring Range: $ 23.36-25.30 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Safe Horizon’s Senior DV Victim Advocate (SVD) works within the SVD of NYPD. The advocate partners with police personnel to provide a coordinated, victim-centered approach to teen and adult victims of sexual assault to reduce trauma and improve the quality of services victims receive. The advocate works with victims, friends, caregivers and family members of sexual assault who are seeking assistance from NYPD within the SVD. The advocate will also be available to work with victims of sexual assault on an as-needed basis by responding to their home or to the hospital where they are being treated. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Participate in New York State 40-hour certification training for advocates who provide support for sexual assault victims;, • Provide client centered trauma-informed services for victims of sexual assault who come to the NYPD SVD seeking assistance;, • Conduct visits to a victim’s home with SVD detectives to assist victims as needed;, • Provide information, referrals, and practical assistance to victims experiencing sexual assault;, • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency;, • Provide crisis intervention and supportive listening;, • Advocate with NYPD SVD personnel that may include keeping a victim apprised of an NYPD investigation;, • Provide criminal justice advocacy and support in the initial phases of the criminal justice process that may include linkages to prosecutors;, • Provide brief trauma mental health intervention, and coordination with other providers for on-going clinical care;, • Provide accompaniment with detectives to hospitals, interviews, court, or other sites such as the victim’s home to provide support;, • Ensure protection of survivor’s rights as a victim of sexual assault;, • Help with applying for compensation through the New York State Office of Victims Services (OVS);, • Coordinate community resources for victims of sexual assault, including linkages to other providers as needed;, • Develop and maintain strong relationships with advocate agencies in the sexual assault field; including borough-based sexual assault meetings with partner agencies in the field;, • Provide information and referral for victims for services such as shelter, mental health treatment, medical care, and other entitlements;, • Provide emergency practical assistance for victims including transportation and food vouchers;, • Work collaboratively with police officers and detectives in order to effectively provide assistance to victims;, • Perform data entry into a computerized record keeping system and maintain thorough, accurate, and timely case records and statistics;, • Advocate with Family and Criminal Court staff for victims;, • Participate in cross-training or other education opportunities with NYPD relevant to investigation, victim advocacy, and service provision;, • Conduct community presentations;, • Attend relevant training, workshops and seminars, including sexual assault related task force meetings to ensure strong partnerships with local community-based organizations;, • Work with family members, caregivers and friends of the survivor as needed, and perform other related tasks as assigned. Knowledge and Skills: • Clear and concise verbal and written communication skills., • Excellent interpersonal skills, be assertive and well organized., • Demonstrate the ability to work independently and within a precinct setting., • Prior experience working with victims of sexual assault. Qualifications: • Bachelor’s degree required or equivalent training and experience., • Two years’ experience in crime victim service delivery (or other relevant experience) Basic knowledge of crime victim and domestic violence issues. • Certification as a sexual assault advocate or willingness to attend training immediately upon hire to become certified., • Knowledge of the police and criminal justice system helpful. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $26.37 - $28.57 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Summary: The Criminal Court Program provides a safe reception center and various services to assist survivors of intimate partner and other forms of gender-based violence and victims of crime, including survivors of who have been criminalized for their efforts to survive or resist abusive partner behavior. The program provides crisis intervention, case services, advocacy, information and referrals and practical assistance to survivors and victims of crime with an overall goal of promoting survivor safety and reducing the impact of victimization. Essential Job Functions: • Managing the Reception Center including greeting and signing in clients and visitors;, • Conducting intakes and providing clients with the proper resources and information based on the intake assessment;, • Assisting clients with additional information and services and holding a small caseload;, • Communicating with the court parts and coordinating the client’s court appointments;, • Answering telephones and responding to service inquiries and providing information and referrals;, • Assisting crime victims in completing New York State Office of Victim Services compensation applications;, • Coordinating with outside agencies to facilitate services;, • Arranging for transportation and financial assistance;, • Compiling records; maintaining and preparing statistics on a monthly basis; and, • Performing other related tasks as assigned. Knowledge and Skills: Required: • Understanding of the dynamics of domestic violence and other forms of victimization;, • Experience working with survivors of domestic violence;, • Excellent communication and organizational skills;, • Ability to work as part of a team while also independently generating tasks;, • Good communication skills, written and verbal;, • Computer knowledge;, • Organizational skills. Desirable: • Knowledge of the civil and criminal justice systems;, • Bilingual (English/Spanish) preferred. Education: Required: • Bachelor’s Degree in a related field or equivalent experience. Desirable: • Experience working with domestic violence victims;, • Experience in a social service setting. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.36- $25.30 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Supervised Visitation Program Part Time Monitor Hours are Monday through Thursday 4:30 pm to 6:00 pm Summary: The Family Court Program offers case management and practical assistance to victims of crime. The overall goal of the program is to reduce the impact of victimization through advocacy, counseling and other support services. The Case Manager provides case management services to victims of domestic violence involved in the family court system and victims of crimes committed by juvenile delinquents. Essential Job Functions: · Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. · Providing client-centered crisis intervention, emotional support and case management to victims of crime and abuse; · Providing information regarding the Family Court process, court procedures and the types of relief available, including Orders of Protection; · Advocating with Family Court personnel (Judges, Court Clerks, Court Officers, civil legal attorneys, etc.) and the criminal justice system on behalf of clients; · Safety planning and risk assessment; · Referring victims to shelters and other services as needed; · Assisting clients with relocation and housing; · Providing emergency practical assistance including OVS compensation applications, transportation, food vouchers, financial assistance, emergency cell phones, lock replacement, etc.; · Attending internal and external meetings, trainings and workshops; · Maintaining thorough and accurate case records and statistics; · Various other duties to be determined by supervisor. Interacts with: Family Court personnel including Judges, Clerks, and Court Officers; Civil Legal Attorneys including members of the 18B panel, Law Guardians, and Domestic Violence attorneys; NYPD; District Attorney’s Office; ACS; and other legal and social service providers. Qualifications and Skills: Required: · Understanding of the dynamics of domestic violence and other forms of victimization · Experience working with survivors of domestic violence. · Excellent communication and organizational skills. · Ability to work as part of a team while also independently generating tasks. Desirable: · Knowledge of the Family Court and criminal justice system is preferred. · Bilingual (English/Spanish) strongly preferred. Education: Required: Bachelor’s Degree or equivalent experience. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.36 - $24.00

Job Description Summary: Safe Horizon’s Safe Way Forward Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Responsibilities: The Therapeutic Case Planner provides both practical advocacy services and support to domestic violence survivors, their children and the person causing harm (separately). Duties may include the following: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conduct comprehensive intake and needs assessments for survivors of domestic violence, their children, and/or persons causing harm in intimate partner relationships;, • Provide crisis intervention and short-term counseling for survivors of domestic violence, • Deliver high quality case planning and practical services to children and families including assistance with obtaining services including, but not limited to: safe housing, public benefits, emergency financial assistance, educational services, legal advocacy and representation, and other needed services, • Commit to developing practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach, • Engage in safety assessment and risk management dialogues with clients to safety plan, • Conducting home, office, and school visits with clients and their families., • Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement, • work closely with the Administration for Children’s Services’ Family Service Unit (FSU) and Family Court Legal Services (FCLS), and participate in family court hearings, • Accompany clients to appointments related to accessing services such public assistance and other entitlements, • Participate and support clients in family team conferences, • Maintain clear, concise, and timely documentation with all relevant client information including data entry into a computerized record keeping system, • Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm), • Implement strategies for addressing vicarious trauma, • Participate and support clients in family team conferences, • Make phone calls and write letters to advocate on behalf of clients, • Preparing for and participate in regularly scheduled SWF team case review meetings about new and on-going cases, • Maintain open communication with supervisors and team members, • Complete referrals and collaborate with other service providers internally and externally as needed, • Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm) Qualifications: • Combination of two years of experience working with victims of domestic violence and / or child welfare, • Training and experience in case management and/or working with survivors of domestic violence or persons causing harm in a trauma-informed setting;, • Master Degree required, MSW, LSW, MH, LMH or equivalent relevant experience (ACS will consider a waiver for BA or BS Degree with experience) Knowledge and Required Skills: • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family;, • Strong communication and organizational skills;, • Excellent interpersonal skills, be assertive and well organized;, • Ability to work under pressure in a calm and reassuring manner;, • Demonstrate the ability to work independently and also work on a team with an appreciation of different points of view, • Ability to work evenings as needed and maintain a flexible work schedule, • Basic understanding of computer and systems for managing case records, • Strong oral and written communication skills, • Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $26.92 - 29.40 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Bronx Family Court Program offers case management and practical assistance to victims of crime. The overall goal of the program is to reduce the impact of victimization through advocacy, counseling and other support services. The Case Manager provides case management services to victims of domestic violence involved in the family court system. Essential Job Functions: • Providing client-centered crisis intervention, emotional support and case management to victims of crime and abuse, with a special focus on the Integrated Domestic Violence Court;, • Providing information regarding the Family Court process, court procedures and the types of relief available, including Orders of Protection;, • Advocating with Family Court personnel (Judges, Court Clerks, Court Officers, civil legal attorneys, etc.) and the criminal justice system on behalf of clients;, • Safety planning and risk assessment;, • Referring victims to shelters and other services as needed;, • Assisting clients with relocation and housing;, • Providing emergency practical assistance including OVS compensation applications, transportation, food vouchers, financial assistance, emergency cell phones, lock replacement, etc.;, • Attending internal and external meetings, trainings and workshops;, • Maintaining thorough and accurate case records and statistics;, • Various other duties to be determined by supervisor. Supervisory Reports: • None Knowledge and Skills: Required: • Understanding of the dynamics of domestic violence and other forms of victimization;, • Experience working with survivors of domestic violence;, • Excellent communication and organizational skills;, • Ability to work as part of a team while also independently generating tasks;, • Good communication skills, written and verbal;, • Computer knowledge;, • Organizational skills. Desirable: • Knowledge of the Family Court and criminal justice system is preferred., • Bilingual (English/Spanish) preferred. Education: Required: • Bachelor’s Degree in a related field or equivalent experience. Desirable: • Experience working with domestic violence victims;, • Experience in a social service setting.If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdfKnow Your Rights: Workplace discrimination is illegal. Hiring Range: $ 23.36-25.30 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Essential Job Functions: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning. Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client. • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance., • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs., • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy., • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills., • Maintains thorough and accurate case records and statistics in web-based case management system., • Collects client data, tests new interventions and tracks outcome. Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars. • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics., • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients. Various other duties to be determined by supervisor. Interacts with: • Safe Horizon staff., • District Attorney’s Office., • NYPD., • Office of Victim Services., • ACS., • NYCHA and Section 8 staff., • Other social service providers. Knowledge and Skills: Required: • Must be sensitive towards and understanding of victimization., • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse., • Must be willing to participate in a learning community., • Must be organized, detail oriented and solution focused., • Must demonstrate the ability to work independently and be resourceful., • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better)., • Must be a team player., • Possess strong communication and organizational skills., • Excellent interpersonal skills., • Able to work under pressure in a calm and reassuring manner. Education: • A bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. Experience: • At least one year of prior direct service experience in a social service setting is required. Experience working with survivors of intimate partner and family violence and other victims of crime preferred. • Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.62 - $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: The Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. Duties may include some or all of the following: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases, • Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients, • Maintain accurate and timely documentation of case files, including funder reports, • Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;, • Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;, • Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment; Qualifications: • High school equivalency or high school diploma plus relevant training and experience in human services or related field, including some prior experience working with victims of crime If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.36 - 25.30 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Summary: Safe Horizon’s Safe Way Forward program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients. Safe Horizon recognizes that families who have experienced intimate partner violence may want to or need to stay in contact with the person causing harm in the family. The Safe Way Forward program (SWF) was designed to engage family members with support to assist in healing and explore ways for families to maintain contact where safe to do so. In this model, all participating members of the family are considered clients (survivor, person causing harm, and their children). Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Essential Job Functions: The Parent Coach plays a critical role in supporting parents in the Family Focused program. The Parent Coach will have experiences similar to those of program participants including past history of involvement with the Administration of Children’s Services (prevention, foster care, etc), or having witnessed/experienced family violence as a child. Duties may include some or all of the following: • Help engage families in services, • Participate in home, office and/or school visits with other Family Support Team members, where needed, • Support parents in the goal setting process,, • Help parents navigate public systems (housing, public benefits, family court); accompanying parents to appointment, • Co-facilitate trauma intervention groups, • Support parent to prepare for Family Team Conferences, support parents during FTC (as needed) and help parents process after FTC, • Commit to developing practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach, • Prepare for and participate in regularly scheduled FFP team case review meetings about new and on-going cases; where appropriate, • Attend trainings relevant to position, • Actively participate in individual supervision, in accordance with Safe Horizon’s quality supervision standards, • Maintain open communication with supervisors and team members, • Implement strategies for addressing vicarious trauma Knowledge and Required Skills: • Excellent interpersonal skills and well organized;, • Demonstrate the ability to work independently and also work on a team, • High school diploma/GED and two years of related experience or Associate Degree and one year of related experience Strongly Preferred: • Bilingual Spanish/English fluency Other: • Full time, some nights and weekends If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdfKnow Your Rights: Workplace discrimination is illegal. Hiring Range: $23.75 to $24.75 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description Essential Job Functions: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning. Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client. • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance., • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs., • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy., • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills., • Maintains thorough and accurate case records and statistics in web-based case management system., • Collects client data, tests new interventions and tracks outcome. Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars. • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics., • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients. Various other duties to be determined by supervisor. Interacts with: • Safe Horizon staff., • District Attorney’s Office., • NYPD., • Office of Victim Services., • ACS., • NYCHA and Section 8 staff., • Other social service providers. Knowledge and Skills: Required: • Must be sensitive towards and understanding of victimization., • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse., • Must be willing to participate in a learning community., • Must be organized, detail oriented and solution focused., • Must demonstrate the ability to work independently and be resourceful., • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better)., • Must be a team player., • Possess strong communication and organizational skills., • Excellent interpersonal skills., • Able to work under pressure in a calm and reassuring manner. Education: • A bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. Experience: • At least one year of prior direct service experience in a social service setting is required. Experience working with survivors of intimate partner and family violence and other victims of crime preferred. • Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.62 - 26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. • Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation;, • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident’s family members and/or roommates;, • Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement;, • Mediating disputes and addressing grievances from a trauma informed perspective;, • Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards., • Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications., • Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective;, • Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma;, • Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members);, • Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions: Qualifications: • High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Hiring Range: $25.82 - $29.05 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;, • Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;, • Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;, • Using neutral and non-judgmental language when responding to the needs and requests of clients;, • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;, • Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;, • Plan, implement and/or research self-care and other social activities for clients and their children;, • Actively participate in donor tours and help with special client events and holiday parties;, • Conduct regular health and safety facility checks;, • Understand and follow emergency procedures, including fire procedures;, • Sort and organize donations of food, clothing, or items/projects as assigned;, • Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;, • During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;, • Provide referrals for clients following their initial Case Management session;, • Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;, • Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;, • Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;, • Provide childcare as requested by clients or staff in accordance with written policies;, • Provide client accompaniment to important appointments when requested;, • Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management., • Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;, • Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership. Qualifications/Certification Requirements:, • High School Diploma/GED and two years relevant experience., • Basic computer skills necessary., • Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Salary Pay Range: 22.81 - 23.96 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. • Using neutral and non-judgmental language when responding to the needs and requests of residents and ensuring that Residential Specialist are meeting this expectation;, • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between resident’s family members and/or roommates;, • Monitoring intake calls to assure staff are exploring and implementing immediate safety needs and a risk management plan during screening calls for shelter placement;, • Mediating disputes and addressing grievances from a trauma informed perspective., • Assist the Director in the day to day operations of the program by ensuring the facility is meeting coverage and facility safety regulatory standards., • Efficient oversight of the unit vacancy, billing documentation and client intake process; including attendance, client signatures and absence notifications., • Ensuring that regular health and safety checks (rounds) and unit inspections occur as required. happen from a trauma informed perspective;, • Provide staff with bi-weekly individual and monthly group supervision that is reflective and prioritizes improvement of CCP skills and includes discussions about vicarious trauma;, • Responsible for recruiting, supervising and managing performance of residential specialists, which include disciplinary actions as needed. Understanding and responding to vicarious trauma with a focus on self-care (both for self and for staff members);, • Completing annual staff performance evaluations; developing staff professional development Secondary Job Functions: Qualifications: High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field Additionally, the candidate that is selected to fill this role must have or make arrangements to obtain the following certifications within the first 3 months of hire: • First Aid and Safety with CPR from the American Red Cross, • New York State Security Guard License, • F-02 Fire Guard Certification, • F-80 Fire Guard Certification If the candidate that is chosen for this position has Fire Guard certification cards that list a former employer, then the candidate must request updated cards that reflect the name of the new employer. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.82 to $27.48 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!

Job Description Summary: The Safe Horizon Supervised Visitation Program provides the setting for safe visitation between a child and their non-custodial parent where there has been a court determination that unsupervised visitation is unsafe or inappropriate. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Under the supervision of the Supervising Social Worker, monitor visits between non-custodial parents and their children;, • As needed, conduct intake interviews and assess families for participation in the Supervised Visitation Program;, • Assist in the preparation of reports for the court;, • Keep session notes, attendance records, and statistics., • Attend internal and external meetings, trainings and workshops;, • Various other duties to be determined by supervisor. Qualifications: Required: • Clear and concise verbal and written communication skills., • Excellent interpersonal skills, be assertive and well organized. Desirable: • Knowledge of the Family Court and criminal justice system is preferred., • Bilingual (Spanish) preferred., • Understanding of the dynamics of domestic violence and other forms of victimization., • Experience working with survivors of domestic violence. Education: Required: • BS/BA Degree in a Social Services related field or equivalent relevant experience If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $ 24 - $25.00 hour Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces

Job DescriptionFollow your passion Are you ready to lead the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. We currently operate multiple elementary and middle schools across the Bronx, Upper Manhattan, and Queens, and continue to grow - opening 1–2 new schools each year, because children in every community deserve excellent, equitable education. As part of this organizational expansion, we are also preparing to welcome our first-ever Zeta High School class of 9th graders in the 2026-27 school year, a milestone that marks the next chapter in our mission to provide a world-class, PreK-12 pathway. Join our growing team today and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for Elementary School Head Teachers with a Bachelor's degree and 1-2+ years of lead K-12 classroom teaching experience (New York State certification preferred) with a proven record of propelling extraordinary student growth. Responsibilities: • Plan inquiry-driven, academically rigorous lessons that spark curiosity, deepen understanding, and empower all students to engage meaningfully with learning., • Build a vibrant, inclusive classroom culture that nurtures a genuine love of learning and strengthens the sense of community among students and families., • Internalize and deeply master Zeta's academic and social-emotional curriculum, developing the skills and knowledge to deliver exceptional instruction each day., • Champion Zeta's ambitious academic goals—including ensuring that 90%+ of students achieve on or above grade level across ELA and Math—and work relentlessly to help every student reach those outcomes., • Utilize data, student work, and research-based resources to drive student achievement and continuously refine your teaching practice., • Develop strong, authentic relationships with students and families to support each child's academic growth and personal development., • Collaborate closely with colleagues and engage in weekly professional learning, embracing coaching and feedback as you grow into a highly effective educator.Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all times We are hiring for the 2026–2027 school year. The salary range for this position is between $66,500 and $115,500. New hires can expect to be brought into the organization at a salary closer to the beginning of the range, depending on relevant experience, certification status, and internal equity. Compensation is based on our salary scales. Zeta offers a relocation reimbursement of up to $2,500 for eligible Teachers relocating to join our school community. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).

Job DescriptionFollow your passion Are you ready to lead the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. We currently operate multiple elementary and middle schools across the Bronx, Upper Manhattan, and Queens, and continue to grow - opening 1–2 new schools each year, because children in every community deserve excellent, equitable education. As part of this organizational expansion, we are also preparing to welcome our first-ever Zeta High School class of 9th graders in the 2026-27 school year, a milestone that marks the next chapter in our mission to provide a world-class, PreK-12 pathway. Join our growing team today and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for Middle School Humanities Teachers with a Bachelor's degree and at least 1-2+ years of lead teaching experience (NY certification preferred), with a proven record of propelling extraordinary student growth. Responsibilities: • Plan inquiry-driven, academically rigorous History and/or ELA lessons that spark curiosity, deepen understanding, and empower all students to engage meaningfully with learning., • Build a vibrant, inclusive classroom culture that nurtures a genuine love of learning and strengthens the sense of community among students and families., • Internalize and deeply master Zeta's academic and social-emotional curriculum, developing the skills and knowledge to deliver exceptional instruction each day., • Champion Zeta's ambitious academic goals—including ensuring that 90%+ of students achieve on or above grade level in History and/or ELA—and work relentlessly to help every student reach those outcomes., • Utilize data, student work, and research-based resources to drive student achievement and continuously refine your teaching practice., • Develop strong, authentic relationships with students and families to support each child's academic growth and personal development., • Collaborate closely with colleagues and engage in weekly professional learning, embracing coaching and feedback as you grow into a highly effective educator.Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all times We are hiring for the 2026–2027 school year, with a start date of July 27, 2026. The salary range for this position is between $66,500 and $115,500. New hires can expect to be brought into the organization at a salary closer to the beginning of the range, depending on relevant experience, certification status, and internal equity. Compensation is based on our salary scales. Zeta offers a relocation reimbursement of up to $2,500 for eligible Teachers relocating to join our school community. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.). #ZR

Job DescriptionFollow your passion Are you ready to lead the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. We currently operate multiple elementary and middle schools across the Bronx, Upper Manhattan, and Queens, and continue to grow - opening 1–2 new schools each year, because children in every community deserve excellent, equitable education. As part of this organizational expansion, we are also preparing to welcome our first-ever Zeta High School class of 9th graders in the 2026-27 school year, a milestone that marks the next chapter in our mission to provide a world-class, PreK-12 pathway. Join our growing team today and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for Entry Level "Resident" Teachers with a Bachelor's degree and a minimum undergraduate cumulative GPA of 3.0, and a desire for fast-paced growth in a supportive, feedback-driven work culture. The Zeta Teacher Residency Program is a 3-year program for new teachers. As a Resident Teacher, you will assist in building a classroom culture that fosters students' genuine love for learning and creates a sense of community for families. If you are not on a pathway to New York State Teacher Certification already, Zeta will support your enrollment into a 2-year, fully subsidized Master's degree program through Touro University. You will gain the knowledge and skills needed to elevate your teaching practice, and be on track to receive New York State professional certification in both general and special education (a requirement of the role). This role is a 3-year commitment; two years as a teacher and graduate student, and a third year as a fully certified teacher at Zeta. Responsibilities: With the hands-on support of your school leaders and fellow teachers, you will: • Plan inquiry-driven, academically rigorous lessons that ignite curiosity, accelerate learning, and empower every student to think boldly and deeply., • Build strong, consistent classroom culture skills to create a safe, joyful, and intellectually vibrant learning environment where all students can thrive., • Master the foundations of Zeta's academic and social-emotional curriculum, developing the expertise needed to deliver exceptional instruction across disciplines., • Leverage data, student work, and feedback to understand student needs, drive academic growth, and refine your teaching practice with precision., • Develop authentic, trusting relationships with students and families that support each child's personal, social-emotional, and academic development., • Engage in weekly professional learning with leaders and colleagues, embracing feedback and coaching as you grow into a highly effective educator.Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all timesThe Teacher Residency Trajectory For Resident Teachers who remain in good standing, Zeta anticipates offering a three-year compensation trajectory with annual salary increases tied to role progression and certification milestones. The anticipated three-year annual base salary scale for Resident Teachers starting at Zeta in 2026-27 is as follows (before applicable taxes and deductions): • Year 1: $65,000, • Year 2: $75,000, • Year 3:, • $80,500- $83,500 (for teachers who hold New York State Initial Certification by the start of Year 3, as verified by Zeta), OR, • $78,500 (for teachers who do not hold New York State Initial Certification by the start of Year 3). Advancement to the $80,500- $83,500 salary level is expressly contingent upon obtaining New York State Initial Certification through Touro University or an approved certification program by the start of the third school year. Candidates who do not meet certification requirements by Year 3 may remain eligible for continued employment at an adjusted compensation level, subject to role availability and organizational needs. The compensation trajectory provided here reflects current compensation structures and is provided for illustrative purposes; all compensation decisions reflect individual factors, and compensation structures are reviewed annually and subject to change at Zeta's discretion. Zeta offers a relocation reimbursement of up to $2,500 for eligible Resident Teachers relocating to join our school community. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for an Elementary School Principal with a Bachelor's degree, at least 3 years teaching experience, and at least 2 years successfully leading a school to extraordinary outcomes. Responsibilities: • Execute Zeta's strong vision of excellence for the overall school community, • Build a joyful and rigorous school culture amongst fellow leaders, teachers, staff, students and families, • Develop authentic, meaningful relationships with staff, students and families, • Set the standard for excellence in content knowledge, planning, and implementation, • Oversee tremendous academic outcomes by using a data driven approach for all students in all subject areas, • Drive your school leadership team to effectively manage and coach others to get the desired outcomes in academic content, classroom management, social-emotional learning, and school operations, • Analyze academic and culture data across the school and execute plans that leverage school leaders, teachers, and the parent community, • Develop a standard for problem-solving, ownership, and a deep investment in student outcomes within the school leadership teamJoin our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all times We are hiring for the 2026-2027 school year. Summer professional learning begins for new leaders in early July. The salary range for this position is between $125,000 and $180,000, with eligibility for up to a 10% performance bonus. Additional stipends are available for leaders managing testing grades. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience in school leadership and internal equity. Compensation is based on our salary scales. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).

Job DescriptionFollow your passion Are you ready to lead the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. We currently operate multiple elementary and middle schools across the Bronx, Upper Manhattan, and Queens, and continue to grow - opening 1–2 new schools each year, because children in every community deserve excellent, equitable education. As part of this organizational expansion, we are also preparing to welcome our first-ever Zeta High School class of 9th graders in the 2026-27 school year, a milestone that marks the next chapter in our mission to provide a world-class, PreK-12 pathway. Join our growing team today and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for Music Teachers with a Bachelor's degree, at least 1-2+ years of teaching experience, and demonstrate strong content knowledge and passion for music education. Responsibilities: • Execute a bold vision of excellence in music education, designing inquiry-driven, musically rigorous lessons that inspire joy, creativity, and deep engagement for all students., • Build a vibrant, inclusive classroom culture where students develop a genuine love for music and families feel connected to a strong, welcoming community., • Use data, student work, and research-based instructional tools to monitor progress, refine instruction, and drive student growth in musical knowledge and skill., • Develop authentic, trusting relationships with students and families to support each child's personal, academic, and artistic development., • Collaborate closely with colleagues and engage in ongoing professional learning, embracing feedback and coaching to continuously strengthen your teaching practice., • Contribute to whole-school initiatives and provide instructional support as needed, ensuring music is meaningfully integrated into the broader school experience., • Lead a high-quality after-school music program that deepens students' passion, builds technical skill, and expands opportunities for performance and enrichment.Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private-sector experience. You will make a tremendous team member at Zeta if you: • Are passionate about our mission of providing world-class education to all students, • Bring a mindset of growth, flexibility, and openness to feedback, • Are hungry and determined to not only meet your goals but surpass them, • Are humble, willing to put the team's needs ahead of your own, and committed to contributing to a collaborative work environment, • Are well-organized and detail-oriented We are hiring for the 2026-2027 school year. The salary range for this position is between $65,000 and $105,500. New hires can expect to be brought into the organization at a salary closer to the beginning of the range, depending on relevant experience and internal equity. Compensation is based on our salary scales. Zeta offers a relocation reimbursement of up to $2,500 for eligible Teachers relocating to join our school community. How does Zeta invest in you? Benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation Perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development Personal and Professional Growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive mindfulness & DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal-opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (the candidate must have permanent authorization to work in the U.S.). #SpecializewithZeta

Job DescriptionFollow your passion Are you ready to lead the next chapter of educational excellence? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. We currently operate multiple elementary and middle schools across the Bronx, Upper Manhattan, and Queens, and continue to grow - opening 1–2 new schools each year, because children in every community deserve excellent, equitable education. As part of this organizational expansion, we are also preparing to welcome our first-ever Zeta High School class of 9th graders in the 2026-27 school year, a milestone that marks the next chapter in our mission to provide a world-class, PreK-12 pathway. Join our growing team today and be a change agent for children. Deliver powerful results To achieve our vision, we are searching for Elementary School Head Teachers with a Bachelor's degree and 1-2+ years of lead K-12 classroom teaching experience (New York State certification preferred) with a proven record of propelling extraordinary student growth. Responsibilities: • Plan inquiry-driven, academically rigorous lessons that spark curiosity, deepen understanding, and empower all students to engage meaningfully with learning., • Build a vibrant, inclusive classroom culture that nurtures a genuine love of learning and strengthens the sense of community among students and families., • Internalize and deeply master Zeta's academic and social-emotional curriculum, developing the skills and knowledge to deliver exceptional instruction each day., • Champion Zeta's ambitious academic goals—including ensuring that 90%+ of students achieve on or above grade level across ELA and Math—and work relentlessly to help every student reach those outcomes., • Utilize data, student work, and research-based resources to drive student achievement and continuously refine your teaching practice., • Develop strong, authentic relationships with students and families to support each child's academic growth and personal development., • Collaborate closely with colleagues and engage in weekly professional learning, embracing coaching and feedback as you grow into a highly effective educator.Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • We are caring and put team over individual at all times We are hiring for the 2026–2027 school year. The salary range for this position is between $66,500 and $115,500. New hires can expect to be brought into the organization at a salary closer to the beginning of the range, depending on relevant experience, certification status, and internal equity. Compensation is based on our salary scales. Zeta offers a relocation reimbursement of up to $2,500 for eligible Teachers relocating to join our school community. How does Zeta invest in you? We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Competitive compensation We provide awesome perks: • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Books for professional development We care deeply about your personal and professional growth: • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team, • Interactive Mindfulness and DEIJ programmingApply Now! Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.). #TeachwithZeta

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance, • Opportunity for advancement, • Training & development Guest Services Agent - Part Time Flexible *This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd, and 3rd shifts is a PLUS* The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day  Be the warm welcome that kicks off a memorable guest experience  Acknowledge Rewards Club members and returning guests, in person or on the phone  Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay  Handle cash and credit transactions  Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes  Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns  Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary  Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed  Take pride in your appearance and place as a brand ambassador  Always know what events and activities are on the day’s schedule  Jump into other ad-hoc duties when your colleagues need your help What we need from you  Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to  Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories  Fluency in the local language - extra language skills would be great, but not essential  Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers  Flexibility - night, weekend and holiday shifts are all part of the job  You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential  Experience - ideally, you’ll have spent at least one year in a front desk or guest service position  Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Job Description Check guests in and out of rooms; ensure that all guest information is accurate and up to date Handle all guest payment for charges incurred; correct guest bills as needed Prepare audit accurately at end of shift Maintain an accurate bank for giving change, cashing checks, etc Answering both guest and team member inquiries Accepting mail, packages, laundry, etc from guests and properly processing those items Answering any phone calls that come to the desk Dispatch bellstaff for guest assistance Follow any directions given by Front Office Manager or Assistant Front Office Manager Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionPosition: Guest Service AgentEssential Duties and ResponsibilitiesAs a Guest Service Agent, you will provide exceptional service to guests throughout their stay. You will be responsible for assisting guests with check-in, check-out, and addressing their needs to ensure a positive and memorable experience. As one of the first points of contact for our guests, you play a key role in creating a welcoming atmosphere and delivering outstanding hospitality. Guest Service Agents are expected to perform the following responsibilities with professionalism, accuracy, and the highest standards of customer service:Act in accordance with all security and emergency procedures and manage the instigation of these, as requiredEnsure that all Guest complaints managed, recorded, and resolved promptlySupport the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as requiredInform Departments of special requests, early/late departures, room changes and other Guest requestsMaintain good communication and work relationships in all hotel areasAct in accordance with fire, health and safety regulations and follow the correct procedures when required Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPsManage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalismServe your role and Team in an environmentally-conscience manner.Required Skills and RequisitesJob RequirementsGuest Service Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceFlexibility to respond to a range of different work situationsFlexible work schedule Day Shift, Night Shift, Weekends, and HolidaysIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:2yrs Front Desk experienceKnowledge of the hospitality industryHigh level of IT ProficiencyPalette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Position Title: Lobby Guest Services Agent Goldman Pay 5 Salary: $23-$25/hour Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay. Essential Duties and Responsibilities: • Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible., • Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names., • Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc., • Managing closely all activity in the internal visitor processing system., • Register all guest activity and liaise with other centers on visitor processing. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1560510 Rapport a specialized division of FLIK Hospitality Group

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour Temporary: This position is covering a medical leave and the duration is expected to be around one month, however it is subject to change RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Keep records of room availability and guests' accounts, manually or using computers., • Prepare and distribute daily reports., • Audit and reconcile cashiers., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Input and update financial information into the BRAINS network., • Check guests in/out and perform Guest Service Agents tasks., • Respond to guest inquiries and resolve complaints., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous night audit/accounting experience or equivalent training required., • Computer knowledge/Excel and arithmetic skills required., • FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.