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  • Back of House Manager
    Back of House Manager
    8 hours ago
    Full-time
    London

    Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden. Why work with us as a Back of House Manager: • Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development., • Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes., • Discounts on gym memberships, retail and travel., • Industry supplier trips as well as access to masterclasses and workshops., • Enhanced Maternity and Paternity., • Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally., • An additional day's holiday every year, for your first five years., • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme., • Access to English lessons. The role of a Back of House Manager: • To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff., • To draft all departmental rotas, taking into account holidays and training workshops, • To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team., • To conduct regular reviews and audits of contract cleaning performance and to feedback findings., • To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes., • To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required., • Maintain a high internal customer service focus and convey this attitude to all team members., • Full-Time and Part-Time roles available. What we're looking for in a Back of House Manager: • To maintain a high customer service focus by approaching your job with the customers always in mind. To remember that customers can be both internal – employees and colleagues and external – suppliers and customers., • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues., • To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans., • The right to work in the UK. The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to. We create Places where People feel they Belong

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  • Workshop Manager
    Workshop Manager
    1 month ago
    £30000–£40000 yearly
    Full-time
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

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  • Mechanic
    Mechanic
    2 months ago
    £14–£23 hourly
    Part-time
    Edgware

    Fully Qualified Motorcycle Mechanic / Garage Manager Location: Edgware, North London Job Type: Full-time, Permanent We are looking for a fully qualified motorcycle mechanic to run a busy motorcycle service and repair garage in Edgware. The ideal candidate will be confident working independently, capable of managing day-to-day workshop operations, and committed to delivering high-quality service and repairs. Duties • Carry out servicing, diagnostics, repairs, and maintenance on motorcycles., • Manage the smooth running of the garage on a day-to-day basis., • Deal with customer enquiries in a professional manner., • Ensure work is completed safely, efficiently, and to a high standard., • Maintain workshop cleanliness, organisation, and stock control where needed. Requirements • Fully qualified motorcycle mechanic., • Strong experience in motorcycle servicing and repair., • Able to work unsupervised and take responsibility for workshop operations., • Good customer service and communication skills., • Reliable, professional, and organised. Desirable • Experience managing or running a workshop., • MOT testing qualification or general diagnostics experience., • Own tools and a full UK driving licence. We Offer • Competitive salary, based on experience., • Permanent full-time position., • Opportunity to run and develop a growing motorcycle garage., • Supportive working environment.

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