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Job description Customer Experience Centre Trainer & Coach - Chelmsford Contact Centre Are you passionate about developing people, driving performance and delivering exceptional customer experiences? At Group 1 Automotive, our people are at the heart of everything we do. As we continue our exciting growth journey, we are looking for a passionate and experienced Contact Centre Trainer to help shape the success of our Customer Experience Centre teams. This is a fantastic opportunity to play a key role in developing colleague capability, improving customer outcomes and supporting operational excellence. Working closely with leaders across the business, you'll help create a culture of continuous learning, coaching and professional development while ensuring our colleagues have the skills, knowledge and confidence to succeed. If you're an experienced trainer, coach, quality specialist or contact centre professional looking for your next challenge, we'd love to hear from you. What we can offer you • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge, • Save money every day with our exclusive retail discounts, • Drive a great deal with discounts on new and used cars, plus servicing offers, • Plan for the years ahead with our company pension scheme, • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter, • Commute for less with our cycle-to-work scheme, • Prioritise your wellbeing with dedicated support for you and your family, • 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily, • Make a difference with a paid day to volunteer in your community, • Invest in your future with our company share purchase plan, • Earn financial rewards when you refer a friend to join the team, • Keep learning and growing with our training and development opportunities for everyone., • Life assurance with the option to increase cover, • We're open to flexible working options - just ask What you'll do day to day, • Design, develop and deliver engaging onboarding, induction and ongoing training programmes for Customer Experience Centre colleagues, • Create and maintain learning materials including training guides, e-learning modules, videos, knowledge resources and classroom content, • Deliver regular coaching sessions focused on improving quality, productivity, customer experience and commercial performance, • Use quality assessments, customer feedback and performance data to identify development opportunities and capability gaps, • Create and monitor development plans to support colleague growth, performance and career progression, • Monitor customer interactions across telephone, email, web chat and digital channels to ensure service excellence and compliance standards are met, • Conduct quality assurance reviews and provide actionable feedback to support continuous improvement, • Identify trends, root causes and coaching opportunities that impact customer outcomes and operational performance, • Support the delivery of key contact centre KPIs, including conversion, productivity, quality assurance and compliance measures, • Deliver training and coaching on company policies, regulatory requirements, GDPR and customer communication standards, • Support the implementation of new systems, processes, products and operational initiatives through targeted learning solutions, • Partner with Team Leaders and operational stakeholders to identify development priorities and improve colleague capability, • Act as a subject matter expert for customer contact processes, systems and customer experience standards, • Produce reporting and insights on training effectiveness, quality outcomes and colleague progression, • Help embed a culture of continuous learning, coaching and accountability across the Customer Experience Centre, • Support business change programmes and transformation initiatives while promoting best practice across all teams Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. • Previous experience in a training, coaching, quality assurance or contact centre development role, • Strong facilitation, presentation and coaching skills, • Experience designing and delivering engaging learning programmes, • Ability to analyse performance and quality data to identify development opportunities, • Excellent communication and stakeholder management skills, • Passion for colleague development, coaching and continuous improvement, • Strong organisational skills with the ability to manage multiple priorities, • Experience working within customer service, contact centre or customer experience environments, • Understanding of compliance requirements including GDPR and customer communication standards, • Confident using digital learning tools, contact centre technologies and Microsoft Office applications, • Ability to build strong relationships, influence others and drive positive behavioural change, • A proactive, collaborative and customer-focused mindset We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. JBRP1_UKTJ

Job Title: Digital Marketeer and Designer Company: The Assembly Location: Office based, The Assembly HQ located in Shenfield, Essex Department: Marketing Job Type: Permanent Contract Start Date: Immediate Start Salary: £30,000 About The Assembly: The Assembly is a dynamic and forward-thinking independent media company committed to delivering exceptional experiences and content. Our diverse portfolio includes a range of events that cater to various industries and interests both in trade & consumer markets, and redefine what an industry event can be! Scooping three awards at the Conference & Events Awards 2026, including Best Longstanding Awards event, we are now seeking a skilled and motivated Digital Marketeer and Designer to join our growing team, delivering incredible cross-channel creative content and styling, and supporting in scoping our strategy, contributing to the overall success of The Assembly. THE PORTFOLIO You’ll work across an exciting portfolio including: Creative HEAD – an established and influential voice for professional hair, connecting brands with salons, stylists and industry leaders through print, digital and live experiences. FADED – our premium print title dedicated to the professional barbering market. HAIRCON – supporting our dynamic, disruptive trade event for the professional hair and barbering industry. Alongside our wider portfolio of awards, content, education and live experiences. About Creative HEAD: A portfolio of pioneering industry channels and events that have blazed a trail of innovation and energy through the hairdressing landscape. From the award-winning Creative HEAD, the leading magazine for hair professionals in the UK and Ireland with an unmissable interactive digital issue, to Runway, our session-focused magazine capturing galleries & news from Fashion weeks around the globe. The Most Wanted Awards and ghd exclusively sponsored ‘It List’ Awards that saw Chris Appleton crowned in one of its first editions, recognise & reward the most impressive talents in British and Irish Hairdressing across one unmissable Grand Final evening hosted live from the infamous Drumsheds in North London, and Salon Smart, the ultimate hub for business growth and networking, dedicated to keeping our community educated, empowered, and connected. Creative HEAD also partners sister brand ‘HairCon’, a fresh and disruptive trade show that gathers the Hair Community together under the iconic roof of the O2 Victoria Warehouse in Manchester and plays host to some of the industry’s hottest brands and talent, from Wella Professionals and K18, to Sassoon and L’Oréal Professionnel. With a winning online voice and platform, we’re looking for a digitally savvy graphic designer to join us and sink their teeth into what our users consume and create eye-catching content across our digital platforms. This role offers an excellent opportunity to expand your portfolio and enhance your design skills while contributing to exciting and varied editorial and commercial projects, bringing your own ideas to the table. The Role and key experience required: • We need a confident and experienced creative artist who can whip up visually stunning and user-friendly digital designs, including (but not limited to) layouts and graphics for web, social media, and email – fully optimised for both mobile and desktop., • We’re looking for a super creative designer with a sound understanding of Branding, capturing our online audience’s attention whilst ensuring a consistent house style and positioning across all marketing channels., • Effective creative and content will ensure we continue to win views and drive up dwell time, so a solid digital foundation and understanding of web performance metrics is key to driving design decisions, • You’ll also oversee the ongoing design and maintenance of our websites, working alongside the Web developer on the interface and experience to create a visual treat that’s also user-friendly., • Proficient in SEO - Knowledge of Yoast, SEO Titles, keywords and search terms., • You’ll support creating pitch packs, media kits and presentations to both win & showcase campaigns and performance., • Occasional support to at-event promotion and content design Digital & Technical Skills We’re looking for someone with a strong understanding of digital design and content creation, including: • Good working knowledge of CSS and responsive web design. Experience designing and building webpages within WordPress, • Ability to create and build bespoke webpages, article layouts and digital content, • Experience creating and working with bespoke templates in Mailchimp. Understanding of email newsletter design, digital campaign content and optimisation for device & engagement, • Ability to edit and prepare video content for websites and digital platforms, maximising viewability and VTR without impacting site performance, • Experience creating GIFs and animated content, particularly for email and web, • An understanding of digital analytics and campaign reporting, including reporting on newsletter and webpage performance for clients, • Data inspired design – lean on web and email insights to steer design decisions for optimal engagement, • A strong eye for typography, layout, imagery and visual consistency across digital platforms, • Confidence working across both creative and technical aspects of digital content production You will need to be proficient in: • Adobe Creative Cloud / Canva, • Wordpress / DIVI / woo commerce / MailChimp / Cargo, • Basic knowledge of HTML, video editing and animation, • Strong knowledge of CSS, PHP, HTML, video editing and animation, • Google Analytics and/or Plausible Other qualities we’re looking for: • A natural creative with a love for all things digital, and beyond – supporting The Assembly with incredible initiatives online and offline, live from some of the biggest B2B events in the creative sector!, • Proven experience in digital and design roles, • Attention to detail and consistency, • Highly organised & Multi-tasker, • Ability to be self-motivated; can work confidently and independently, • A good team player who can build relationships with their colleagues, partners & sponsors, • Respectful management of content that may be contributed by external parties (for example, by hair artists or commercial partners), • Experience of the Professional Hair industry or a background in Hair & Beauty would offer great value to the role and hitting the ground-running with content creation! WHY JOIN THE ASSEMBLY? You’ll be joining a growing independent events and media business where you’ll have the opportunity to own relationships, develop new commercial ideas and see your work come to life. You’ll be part of a team building some of the most exciting platforms in the professional hair industry with plenty of opportunity to develop, progress and make your mark. See what some of our team think… “I began my journey with Assembly Events as an intern, and over the past 3 years, I’ve had the incredible opportunity to grow both personally and professionally. Today, as a full-time team member, I’m proud to lead my own event and work collaboratively across a range of exciting projects with the best team. The Assembly Events is truly a fantastic place to learn, grow, and build a rewarding career in an exciting and progressive industry!" Anna Green – Marketing Executive, The Assembly Events “Since joining The Assembly in 2022, I’ve had the freedom to be creative, to push the boundaries with events marketing and I’ve done all of this with the support of an incredible team – working at an organisation like The Assembly is every marketer’s dream” - David Jones – Executive Producer, CrimeCon UK To apply for this role, please send your CV and a cover letter that gives an overview of why you feel that you’d be the best candidate for this role to Nancy Baughen, Co-Founder of The Assembly

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