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  • Bar Staff
    Bar Staff
    12 days ago
    £12.71–£13 hourly
    Full-time
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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  • Grill Chef – 5-Star Hotel
    Grill Chef – 5-Star Hotel
    1 month ago
    £14.5–£15 hourly
    Full-time

    Location: Heathrow, London Pay: £14.50–£15.00 per hour (depending on experience) Benefits: Holiday Pay, Company Pension We are currently seeking an experienced and passionate Grill Chef to join the kitchen team at a prestigious 5-star hotel near Heathrow. This is an excellent opportunity for a talented chef who takes pride in delivering exceptional food quality and thrives in a fast-paced, luxury hospitality environment. Key Responsibilities • Prepare and cook a variety of grilled meats, seafood, poultry, and vegetables to the highest standards., • Ensure all dishes are prepared and presented in accordance with the hotel's recipes, specifications, and presentation standards., • Maintain consistency in food quality, taste, and portion control throughout every service., • Prepare ingredients, marinades, sauces, and mise en place before each shift., • Monitor cooking temperatures to ensure food safety and the correct level of doneness., • Maintain a clean, organised, and hygienic grill station in accordance with HACCP and food safety regulations., • Check the quality and freshness of ingredients and report any issues to the Sous Chef or Head Chef., • Assist with stock rotation, inventory control, and minimising food waste., • Follow all health and safety procedures while maintaining the highest standards of kitchen cleanliness., • Work efficiently under pressure during busy service periods., • Collaborate with the wider kitchen brigade to ensure smooth and timely food service., • Support and assist with the training of junior chefs and kitchen assistants where required., • Report any equipment faults or maintenance issues promptly., • Contribute ideas for menu development and seasonal specials. Skills & Experience • Previous experience as a Grill Chef, Chef de Partie, or similar role within a 4-star or 5-star hotel, fine dining restaurant, or high-quality hospitality venue., • Excellent grilling and cooking skills with strong attention to detail., • Sound knowledge of food hygiene, HACCP, and health and safety standards., • Ability to work calmly and efficiently in a fast-paced kitchen environment., • Strong organisational and time management skills., • Excellent communication and teamwork skills., • Ability to work independently with minimal supervision., • Flexible, reliable, and committed to maintaining the highest culinary standards. What We Offer • Competitive hourly rate of £14.50–£15.00, depending on experience., • Holiday pay., • Company pension scheme., • Opportunity to work in a prestigious 5-star hotel., • Supportive and professional kitchen environment., • Opportunities for career progression and professional development. If you are a dedicated Grill Chef with a passion for quality food and exceptional service, we would love to hear from you. Apply today to join our outstanding culinary team.

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