Trabajos ticketing en Reino Unido - Page 2

Harper May is working with a media and events business that produces live conferences, festivals, and digital content at scale. The organisation is privately owned and has grown steadily over the past five years, operating across multiple geographies and revenue streams-sponsorship, ticketing, and content licensing. The business has recently secured new investment to accelerate market expansion and strengthen operational infrastructure. As the finance function becomes critical to managing this next phase of growth, the business is now recruiting a Finance Director to lead and build out capability. \n The RoleReporting to the Chief Executive, you will own the end-to-end finance function. This is a hands-on leadership position-you'll manage the team, drive financial strategy, and partner closely with operations and commercial colleagues to shape how the business makes decisions. The role balances strategic oversight with direct involvement in budgets, forecasting, and event profitability analysis. \n Key Responsibilities \n\n • Develop and execute financial strategy aligned to the group's growth objectives across live and digital channels\n, • Build and lead the finance team, establishing robust processes, systems, and reporting standards as the business scales\n, • Manage consolidated budgeting, reforecasting, and cash flow across events and content lines of business\n, • Work with operational teams to analyse event profitability, pricing, and cost efficiency in a fast-moving environment\n, • Lead statutory reporting, audit liaison, tax planning, and compliance with all regulatory obligations\n, • Provide clear financial insight to the Board and external stakeholders, identifying risks and commercial opportunities\n\n What we are looking for \n\n • ACA, ACCA, or CIMA qualified with at least 10 years' experience, including 3+ years in a senior finance leadership role\n, • Direct experience in media, entertainment, events, or other project-led, deadline-driven sectors\n, • Commercial acumen combined with the ability to challenge and influence at executive level\n, • Proven track record building and developing finance teams from scratch or at growth stage\n, • Strong Excel and financial modelling skills, comfortable working with accounting systems and data\n, • Collaborative communicator who thrives in fast-paced, collaborative environments\n

Junior Technical Support Engineer\n Location: Croydon - hybrid working (4 days office-based, 1 day working from home)Salary: Competitive, depending on experienceEmployment eligibility: Applicants must have the right to work in the UK without sponsorship The Opportunity\n We're looking for a Junior Technical Support Engineer to join a growing technical operations team. \n This is a hands-on role suited to someone at the beginning of their technical career who enjoys understanding how systems work, solving real-world problems and developing their skills across networking, devices, infrastructure and technical operations. \n You might already have experience working in IT support, infrastructure, field engineering or technical operations. Equally, you may have developed strong practical skills through projects, home labs, qualifications or study and are looking for the opportunity to put those skills into practice professionally. \n You'll work with technology deployed across multiple locations, helping to keep systems and devices operational, investigating faults and supporting the wider team with day-to-day technical challenges. What You'll Be Doing\n Your responsibilities will include: \n\n • \n Troubleshooting technical issues across devices, networks and operating systems. \n • \n Diagnosing faults methodically and identifying root causes rather than simply treating symptoms. \n • \n Supporting remotely deployed devices and systems across multiple locations. \n • \n Investigating connectivity, networking and device configuration issues. \n • \n Working with Windows environments, including system configuration, command-line tools and event logs. \n • \n Supporting secure remote access and following good security practices. \n • \n Maintaining accurate technical documentation, tickets and operational records. \n • \n Helping create and improve SOPs, troubleshooting guides and internal documentation. \n • \n Supporting device management, inventory and technical operations processes. \n • \n Working with technical and non-technical colleagues to resolve issues. \n • \n Supporting occasional site visits when hands-on investigation is required. \n • \n Learning new technologies and gradually taking on greater technical responsibility as your experience develops. \nWhat We're Looking For\n You don't need to know everything already. We're particularly interested in candidates who have strong technical fundamentals, a logical approach to troubleshooting and a genuine desire to learn. \n Ideally, you'll have: \n\n • \n A good understanding of networking fundamentals, including IP addressing and basic network troubleshooting. \n • \n An understanding of VPNs and secure remote access. \n • \n Good working knowledge of Windows operating systems. \n • \n Familiarity with Windows event logs, command-line tools and system configuration. \n • \n A structured and methodical approach to troubleshooting. \n • \n An understanding of endpoint security and basic device compliance. \n • \n A basic understanding of APIs and SQL. \n • \n The ability to explain technical concepts clearly and without unnecessary jargon. \n • \n Strong documentation and organisational habits. \n • \n Around 1-2 years of hands-on experience in IT support, infrastructure, field engineering or technical operations or strong demonstrable technical fundamentals gained through projects, labs, qualifications or study. \n\n Above all, we're looking for evidence that you enjoy working with technology and can apply what you know to real problems. It Would Be Great If You Also Have\n Experience in any of the following would be useful, but isn't essential: \n\n • \n Configuring routers, switches or firewalls. \n • \n Remote device management or Mobile Device Management (MDM) platforms. \n • \n IP CCTV, ANPR systems, Raspberry Pi or other edge/IoT devices. \n • \n Cloud-hosted systems. \n • \n Working with APIs or SQL. \n • \n Microsoft 365 administration. \n • \n Multi-site or distributed technology environments. \n • \n Ticketing, operational tooling or password management platforms. \n\n We're more interested in your ability to learn and troubleshoot than in whether you've worked with a particular technology or vendor. About You\n You'll enjoy this role if you're someone who: \n\n • \n Is naturally curious about how technology works. \n • \n Likes investigating problems and finding the underlying cause. \n • \n Takes ownership rather than waiting for someone else to solve an issue. \n • \n Remains calm and methodical when something isn't working. \n • \n Communicates clearly with both technical and non-technical colleagues. \n • \n Keeps good records and understands the value of documentation. \n • \n Is organised and reliable. \n • \n Is comfortable working in a small, fast-moving technical environment. \n • \n Wants to develop a broad technical skill set rather than being limited to one area of IT. \nWorking Arrangements\n The role is primarily based in Croydon, with four days per week in the office and one day working from home. \n There may occasionally be a need to visit other sites to investigate or support technical equipment. A full UK driving licence would therefore be useful, but is not essential.

Company Description The Free Speech Union is a non-partisan, mass-membership public interest organization that defends and promotes the speech rights of its members. It provides support, advocacy, and resources to individuals facing challenges related to freedom of expression. The organization values integrity, fairness, and a commitment to free and lawful expression. \n \n Role Description The Event Coordinator is a full-time position responsible for planning, organizing, and delivering events that support the Free Speech Union’s mission, including panel discussions, member meetings, workshops, and public forums. This is a hybrid role with many events taking place in London, but also across the UK, with a mix of on-site event work and work from home for planning, coordination, and administration. Day-to-day tasks include developing event concepts, managing timelines and logistics, coordinating venues and suppliers, arranging speakers and guests, and handling registrations and ticketing. The role also involves managing budgets, preparing event materials, overseeing on-the-day operations, and ensuring a high-quality experience for attendees. The Event Coordinator will collaborate with internal teams on promotion, member communications, and post-event feedback to improve future events. \n \n Qualifications \n\n • Strong event planning and event management skills, including experience coordinating multiple events and timelines.\n, • Excellent communication and customer service abilities to engage members, speakers, partners, and vendors professionally.\n, • Sales or outreach experience, particularly in promoting events, driving attendance, and building relationships with stakeholders.\n, • Proven organizational and time-management skills, with attention to detail and the ability to manage budgets and logistical arrangements.\n, • Comfort working in a hybrid environment, with the ability to attend events and meetings in the across the UK and work effectively from home.\n, • Proficiency with standard office and event management tools (e.g., email marketing platforms, online ticketing systems, spreadsheets etc).\n, • Experience in membership organizations, non-profits, or advocacy groups is beneficial, as is an interest in issues related to free speech and public debate.\n, • Relevant education or training in event management, communications, marketing, or a related field, or equivalent practical experience.\n

Footballco creates more football content, across more platforms & languages than anyone else, reaching over 700 million football fans across the world each month. Our consumer brands include GOAL, FanZone, Front Three, Beast Mode On Podcast, INDIVISA and many more – no one else has our reach or depth of understanding within the game. We’re a company with over 300 employees globally engaging a huge audience (our channels generate over 2 billion video views a month) and we work with exciting partners in the UK, US and around the world. \n \n About the role \n \n This is a 4-month fixed-term contract, working 2–3 days per week. \n \n Footballco is looking for an experienced Paid Content Manager to join our affiliate team. The position will require you to execute numerous global campaigns throughout the rest of the year across paid social, PPC, and arbitrage to attract high-intent users and drive conversion across our numerous affiliate verticals, such as ticketing, streaming, VPN, finance, and others. It will include videos, static posts, and it will require daily interaction with our internal teams, such as Affiliate, Client Services, Ad Operations, and Social, plus external clients. As a member of the Affiliate team, you will be surrounded by affiliate and conversion experts. \n \n You will be based in London and will report to the Affiliate VP. \n \n What you'll be doing: \n \n\n • Managing all aspects of global paid content implementation including campaign creation, tracking, optimisation and reporting, delivering content on social, search engines and other publishers.\n, • Ensuring best practice and optimisation are implemented correctly to achieve desired performance and, in most cases, strict targets.\n, • Build and implement third party support to scale and manage our paid content operations globally. You will be responsible for liaising with partners to ensure we get the engagement from them that we need and ensuring quality of service remains high.\n, • Demonstrate platform expertise and develop content distribution strategies for internal teams and external clients. You will be the resident expert on all things paid content across the business.\n, • Manage relationships with publishers, media vendors, and social vendors to maximize the performance of existing buys and stay current with new products/ features.\n, • Continually test and evaluate new strategies, tactics, and partnerships to evolve and improve our product offering.\n, • Contribute to the development of new features and functionality for our website, apps, and family of products.\n, • Strong budget management capabilities, ensuring channels remain within budget and hit performance KPIs.\n, • Be curious, flexible, and willing to get involved in general business. You will sit in the affiliate team alongside content and partnership experts, developing ideas and managing our paid content audiences.\n\n \n What you have: \n \n\n • Significant experience of managing paid content campaigns.\n, • A strong track record of making things happen, challenging, and driving performance with enthusiasm and vigor.\n, • Expert analytics skills and a strong attention to detail. A love of data and desire to interrogate data to find insights then deliver those insights to relevant teams and stakeholders.\n, • Excellent project management skills with the ability to juggle multiple projects and deadlines at once.\n, • Expert knowledge of social, search engine, and publishing platforms; advertising data, and social/digital trends and existing relationships with the major platforms.\n, • Experience and comfort in communicating with different audiences, tailoring messages accordingly.\n, • Possess strong interpersonal skills, particularly influencing and listening skills.\n, • Experience preparing, analysing and presenting campaign insights to partners.\n, • Strong business knowledge and ability to use creative thinking to resolve problems and/or roadblocks as they occur, and know when to escalate.\n\n \n Preferred Qualifications \n \n\n • Experience with third-party ad servers.\n, • Knowledge of Google Analytics. Experience managing the onsite inventory of a large global publisher or website.\n, • Managed and maintained media distribution for portfolio of client accounts.\n\n \n Footballco is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

We are currently recruiting for an Associate Counsel within our Commercial Legal Team, to help us win today and tomorrow. \n \n We are looking for an experienced commercial lawyer who will take pride and interest in working at a unique and ambitious football club in a fast-paced and high-performance environment. \n \n Main Responsibilities \n\n • Providing accurate, timely and commercially-minded legal advice on an array of commercial matters, including to the Club’s senior leaders and executive management.\n, • Supporting and leading on the drafting and negotiation of a diverse range of commercial contracts. Areas include partnerships, suppliers, image rights, marketing & fan engagement, technology, ticketing, venue, merchandise & licensing, operations, tours & travel.\n, • Providing a positive and solutions-oriented approach to issues and challenges, often in relation to challenging and innovative matters.\n, • Adopting and demonstrating the Legal team’s and the Club’s values in conduct, approach and output.\n, • Assisting in the development and delivery of efficient legal processes and service provision within the Club, including via the use of AI tools and other technology.\n, • Identifying and assuming responsibility for legal and non-legal projects. Working with departments across the Club to deliver projects in a timely and efficient manner.\n, • Contributing to the development and roll-out of knowhow across the Club.\n, • Working with external advisors where necessary to ensure value and delivery within required timeframes.\n\n \n Key Competencies \n\n • Drive and enthusiasm, with an ability to demonstrate proactive ownership and management of tasks and projects through to completion.\n, • Excellent interpersonal and team working skills, that gain and inspire trust and confidence both within the Club’s Legal team and amongst its internal clients.\n, • An ability to effectively identify and manage issues and risks. Adopts a positive ‘can do’ approach when seeking solutions. Responds positively to change.\n, • Ability to effectively manage time and competing demands, escalates and delegates work where appropriate. Keeps senior Legal team members well informed of progress on matters.\n, • Demonstrates a credible and persuasive communication style (verbal and written) which adapts to the audience and circumstances.\n, • Ability to present and communicate complex information in a simple and compelling way.\n, • Takes pride in delivering high quality work, with exceptional attention to detail.\n, • A personal commitment to continuous development both of the department’s service provision and own personal development.\n\n \n Qualifications & Experience \n\n • UK qualified lawyer with 4-6 PQE in a reputable commercial practice or in-house team.\n, • Excellent academic credentials and extensive commercial contracts experience.\n\n \n Our commitment to Equality, Diversity and Inclusion \n At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and parental status. \n \n If you need reasonable adjustments made to the recruitment process, please liaise with your recruiter, who will be able to advise and support you. \n \n Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. \n \n This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club. \n \n If you are interested in learning more about this position, please submit you CV via the apply button.

Senior business travel consultant - Implant Required to work in central London for a high profile financial company. Salary between 33/37k, great benefits, 37.5 hours per week between 8.30am and 6pm. Business travel experience is a must and sabre knowledge. 3 Days in the office, 2 from home , open to which three days \n \n Senior business travel consultants dutie \n -Working on one high profile account booking UK, European and Worldwide travel arrangements using sabre, including flights, car hire, transportation, hotels \n -Working with the clients travel policy finding the most cost effective travel solutions available \n -Providing Visa advise \n -Ticketing, reissues, cancellations etc \n \n Senior business travel consultants skills required \n -Business travel consultant experience is a must as well as excellent sabre knowledge \n -Happy to be client facing in a high profile, busy implant \n -Strong airfares knowledge \n -Able to work shifts between 8.30am and 6pm \n \n If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60774

Customer Success Manager | POS, Payments & Implementation | EventTech \n \n\n • Salary: £55,000 - £60,000\n, • Location: Hybrid, West London\n\n \n Our client builds POS and payments infrastructure for festivals and major events in multiple countries, handling cashless transactions and multi-vendor management for organisers who need it to work without fail on the day. They're hiring a Customer Success Manager to own each client account end to end. \n \n You'll be the single point of contact for each account you own, from signed contract through go-live and into steady state. You'll build the implementation plan and the master timeline, brief the Implementation, Customer Support and Logistics & Operations teams on what's needed and by when, and hold them to it, without any of them reporting to you directly. You'll join technical demos to support pre-sales, train the client's users before launch, and be on-site for go-live, resolving issues and keeping things moving when it matters most. \n \n You'll report to the Head of Customer Success and work hybrid from a West London office, with travel to sites for go-lives, including some evenings and weekends around events. \n \n Non-Negotiables \n\n • Project management or customer success / account management experience, ideally in SaaS, POS, payments or events/hospitality technology\n, • Track record owning a customer relationship as the single point of contact\n, • Experience delegating to and holding cross-functional teams accountable without direct line authority\n, • Confidence handling payments, invoicing and rev-share conversations directly with clients\n, • Willingness to travel and work on-site for go-lives, including some evenings and weekends\n\n \n What You'll Work With \n\n • CRM / ticketing and project management tools (HubSpot ideal)\n, • Multi-vendor cashless payment systems\n, • Implementation, Customer Support and Logistics & Operations teams\n, • Service Level Agreement (SLA) monitoring and reporting\n\n \n Nice to Haves \n\n • Background in events, hospitality or ticketing technology\n, • Experience supporting pre-sales, including joining technical demos\n\n \n Why Join / Projects \n You're the face of the business to every client you own, not one voice among several on an account team. The clients on your patch run live events in multiple countries, so no two go-lives look the same. The work runs from calm planning sessions in the office to being the one on-site keeping a launch on track under real pressure. It's end-to-end ownership: you scope it, plan it, delegate it, deliver it, and stay accountable for it long after the event's over. \n \n Customer Success Manager | POS, Payments & Implementation | EventTech

We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. \n \n The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include building relationships with GDS providers and driving their aviation business forward. \n \n The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. \n \n In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits. \n \n If this role is of interest to you, please apply online. \n \n Role of Ticketing Manager: \n\n • The main aspect of the role will be to oversee the ticket department on a daily basis.\n, • Queue management – ensure all q’s are kept up to date including: schedule changes, general, web, re-issues and q’s are checked at the end of the day to ensure everything has been actioned for that day.\n, • Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.\n, • Ensure tickets/re-issues are issued within the deadlines\n, • TINS reports are actioned daily, along with system interfacing monitored.\n, • Assist with GDS Relationship at operational level.\n, • Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.\n, • Manage ADM & ACM process from start to finish.\n, • In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.\n, • Manage relationships with E sales customers.\n, • Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.\n, • Cover the OOH emergency line as part of a rota.\n\n \n Skills required for the role: \n\n • Solid worldwide travel industry knowledge\n, • Tour operations background\n, • Excellent airline and fares knowledge\n, • GDS proficient\n, • Good communication skills\n, • Good attention to detail\n, • Strong customer focus\n, • Project Management and analytical kills\n\n \n If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now! \n \n Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com \n \n Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

About Interu / iov42 \n \n Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. \n \n Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. \n \n About Interu: \n \n We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. \n \n Overview \n \n As we expand, we’re continuously looking for Customer Success Executive profiles to ensure our users receive prompt, accurate and empathetic support when using Interu. Reporting to the Head of Customer Success, you’ll act as the first point of contact for queries, providing guidance, troubleshooting issues, and coordinating responses with the Engineering and Product teams where required. Alongside this, you’ll create and maintain high-quality user resources, from Help Centre documentation to onboarding campaigns, and deliver training sessions to help customers and suppliers get the best from the platform. \n \n We’re a small team located throughout Europe, however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. \n \n Key Responsibilities: \n \n\n • User Support: ensure timely response and resolution of user queries by directly answering platform questions.\n, • Troubleshooting & Escalation: act as first responder for critical issues during UK business hours; escalate to Engineering and coordinate responses with users.\n, • Product Collaboration: capture, document and escalate product requests and feedback to the Product team, supporting roadmap development and continuous improvement.\n, • Performance: Monitor support performance metrics (e.g. response time, resolution rate, user satisfaction) and contribute to continuous improvement.\n, • Support Coverage Expansion: set up out-of-hours support provision (via an external partner) and eventually coordinate with them to ensure seamless global response.\n, • Documentation & Knowledge Base: create interactive documentation of each Interu feature and use case, publishing and maintaining content in the Help Centre.\n, • Product Updates & Communication: write and publish product update email campaigns aligned with new releases.\n, • Self-Serve & Automation: develop user self-service resources and automation (product tours, update posts, onboarding campaigns, AI chatbot…).\n, • Training: organise and conduct user training sessions (including supplier users) and, in time, deliver internal training to colleagues.\n\n \n About you: \n \n\n • Native or professional level Dutch speaker\n, • Fluent in business English\n, • Fluency in other languages is a plus, particularly Portuguese and German\n, • 2+ years’ Customer or Technical Support experience in the SaaS industry, with a proven track record of resolving technical queries and supporting users\n, • Excellent written and verbal communication skills, able to create high-quality interactive content for user enablement\n, • Self-motivated, proactive and pragmatic, with a problem-solving mindset and the ability to remain calm under pressure\n, • Diligent, highly organised and attentive to detail, capable of managing multiple workstreams effectively\n, • Curious about the product, eager to test and trial features to gain complete mastery\n, • Strong pedagogy and patience when explaining concepts or delivering training, with empathy and a clear, customer-first attitude\n, • Collaborative team player, comfortable working cross-functionally with Engineering, Product and Customer Success\n, • Knowledge or experience of Intercom (or similar tools: CRM, support ticketing, or documentation platforms) would be a strong plus\n, • Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact\n\n \n Benefits: \n \n\n • Competitive salary\n, • 25 days paid leave plus paid public holidays\n, • Enhanced pension scheme\n, • Life and health insurance\n, • Company share scheme\n, • Opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office\n, • A mission-driven environment where your work has real impact\n\n

Project Manager | Client Onboarding & Implementation \n \n 📍 London | Hybrid (2 days per week in the office) \n 💷 Salary: £55,000 – £70,000 \n \n Are you an experienced Project Manager who thrives in fast-paced, client-facing environments? Do you enjoy taking ownership of complex software implementations and helping customers successfully adopt mission-critical technology? \n \n We're partnering with an innovative technology business entering an exciting phase of growth. Having co-created its platform alongside key enterprise clients, the company is now scaling its delivery function and is looking for a Project Manager to play a pivotal role in shaping how enterprise implementations are delivered. \n \n This is an opportunity to join a growing Customer Success team where you'll have genuine ownership, influence processes from the ground up, and work with some of the UK's leading mid-to-large organisations on business-critical projects. \n \n The Role \n As Project Manager, you'll lead the end-to-end onboarding and implementation of enterprise clients, ensuring projects are delivered successfully from post-sale through to go-live and hypercare. \n Working closely with Customer Success, Product, Support and client stakeholders, you'll manage timelines, mitigate risks, coordinate multiple workstreams and keep projects moving in complex, high-pressure environments. \n \n What You'll Be Doing \n\n • Lead enterprise software implementation and client onboarding projects.\n, • Define project scope, timelines, milestones and deliverables.\n, • Manage client expectations around timescales, risks and dependencies.\n, • Coordinate internal teams across Product, Support, Customer Success and Account Management.\n, • Oversee late-stage pre-live planning and post-launch hypercare.\n, • Identify project risks and proactively drive solutions.\n, • Visit client sites across London when required.\n, • Help build and improve implementation processes as the Project Management function continues to evolve.\n\n \n What We're Looking For \n\n • Proven experience delivering enterprise software implementation or client delivery projects.\n, • Strong project management experience within SaaS or enterprise software environments.\n, • Experience leading complex implementation, integration or digital transformation projects.\n, • Excellent stakeholder management and client communication skills.\n, • Calm under pressure with the ability to manage multiple priorities.\n, • A proactive, solution-focused approach to problem solving.\n, • Comfortable working in a growing business where processes are still developing.\n\n \n Nice to Have \n\n • Experience within ticketing, event technology or similar platforms.\n, • Exposure to integration-heavy software implementations.\n, • Background within Customer Success, Professional Services or Delivery teams.\n\n \n Why Join? \n\n • Shape the Project Management function from the ground up.\n, • Deliver mission-critical implementations for enterprise clients.\n, • Work closely with an experienced Customer Success leadership team.\n, • Influence processes rather than simply follow them.\n, • Enjoy real ownership, autonomy and visibility across the business.\n, • Join an ambitious company entering an exciting new phase of growth with excellent long-term career progression.\n\n \n If you're a proactive Project Manager who enjoys solving complex challenges, building strong client relationships and delivering successful enterprise software implementations, we'd love to hear from you. \n \n APPLY NOW!!

Are you an experienced Senior Travel Consultant ready to step away from the booking desk, and pivot into the future of corporate travel tech?This role bridges the gap between corporate clients and their Online Booking Tools (OBTs). You don't need a background in software engineering! If you know GDS workflows inside out, understand travel policies, and excel at client problem-solving, your skills are 100% transferable.This is a high-visibility consultant role where you will own online client relationships, drive OBT adoption, and guide corporate travellers through digital servicing.Salary on offer up to £35,000 plus excellent benefits package that includes bonus, 25 days holidays (plus bank holidays), life assurance cover, pension and staff discounts.This is a company that believes in meaningful connection, without the daily commute! This is a home working role, but you must be happy to visit your local office (London, Hampshire or Glasgow) once per month as a minimum (more if you want!)What You'll Do:Act as the expert escalation lead for complex OBT (Spotnana) queries, ticketing, amendments, and troubleshooting across Sabre and Amadeus GDS.Lead technical setup, policy configurations, and platform testing for new corporate client launches.Oversee booking accuracy and alignment with travel policies, continuously improving digital workflows.Build trusted relationships with key corporate stakeholders to build confidence in online self-service.What We're Looking For:Experience as a Business Travel Consultant, VIP Booker, or Travel Specialist.Excellent working knowledge of both Sabre and Amadeus GDS plus exposure to OBT (ideally Spotnana).High attention to detail, strong written/verbal communication, and the confidence to manage client stakeholders independently.You could move beyond pure booking execution into digital transformation, onboarding, and tech consulting, while leveraging your hard-earned corporate travel expertise. Apply today!TPBN1_UKTJ

Are you an experienced Customer Experience / Operations Manager within the Travel Industry? Do you have a keen interest in Activity / Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: Leading and developing the post-sales team, with direct line management and day-to-day oversight of team members. Defining and governing the end-to-end post-sales operation - spanning customer communications and the administrative execution of bookings, including accommodation, bike hire, transfers and amendments - establishing the standards, workflows and escalation paths that the team is held to. Holding overall accountability for the operational integrity of travel documentation and group management, ensuring processes are robust, scalable and consistently well-executed. Directing the strategy, planning and delivery of their sportive and event programme internationally - including flagship events in Mallorca, France and the Dolomites - and representing the company on the ground to ensure delivery meets the standard our customers expect. Driving continuous improvement across the department through new processes, automation and operational best practice. Leading the implementation and delivery of new systems and technologies, including a customer ticketing platform and AI-assisted customer support. Owning customer feedback, service levels and operational KPIs, using data to identify and act on opportunities to improve efficiency, customer satisfaction and commercial performance. Partnering closely with the Sales team to ensure a seamless customer journey and support the business's future growth The person: 5+ years' experience in a customer service management or team leadership role (within Travel) Strong working knowledge of CRM and customer service/ticketing systems, with the ability to identify and implement the right tools for the business. A proven track record of driving process improvement and delivering measurable gains in service quality and efficiency. Experience managing projects end-to-end, from scoping through to delivery. Confident using AI tools and automation to enhance customer service processes. Strong people leadership skills, with experience developing and motivating a team A love or knowledge of cycling (not essential, but a bonus!). The package? A salary of circa £35,000 (depending on experience) Monthly Team Bonus: £250 per month if the company achieves its monthly team margin target, plus a Bi-Annual Company Bonus based on overall business performance. Monday to Thursday, you'll be based in our Holborn office, with the option to work from home on Fridays. Annual Leave: 25 days plus bank holidays. Cycle to Work Scheme. Discounted holidays for you and your family. Workplace pension. * Charity Volunteer Programme Interested? Please click APPLY below or contact (url removed)

TechOps LeadWe're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.This is a player-manager role , ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.The RoleAs TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and line manage a team of TechOps engineersSet clear expectations, run 1:1s, and drive performance standardsDefine and document workflows, escalation paths, and SOPsOwn and optimise the service desk/ticketing pipelineReport on performance metrics, trends, and improvementsMonitoring & Device ManagementOwn monitoring and alerting systems to proactively identify issuesManage lifecycle of IoT and edge devices across multiple sitesDrive preventative maintenance strategiesLead root-cause analysis and post-incident reviewsMaintain accurate asset inventory and ensure compliance standardsInfrastructure & NetworkingManage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)Standardise configurations and maintain documentationTroubleshoot end-to-end system workflows across hardware and softwareAct as escalation point for complex technical issuesRecommend and implement infrastructure improvementsNew Site OnboardingLead technical delivery of new site deploymentsOversee network design, hardware setup, and system configurationSupport remote commissioning and technical validation before go-liveWhat We're Looking ForExperience6+ years in IT support, infrastructure, or technical operationsProven experience managing or leading a technical teamExperience working with distributed systems or multi-site environmentsExposure to IoT, CCTV, ANPR, or similar infrastructure is advantageousTechnical SkillsStrong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)Experience with routers, switches, and firewallTPBN1_UKTJ

Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Travel, Tours & Reservation Consultant to complement their supportive, energetic and mission-driven team. \n \n Reporting directly to the Sales & Operations Manager, key responsibilities will include: \n \n\n • Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation\n, • Use effective communication skills to build rapport with clients and exceed their expectations\n, • Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner\n, • Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs\n, • Understand the needs of customers and work to simplify the tour booking process wherever possible\n, • Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible\n, • Build long term relationships and maximise the retention of clients through excellent customer service and product delivery\n, • Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible\n, • Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity\n, • Ensure the timely collection of due payments to maximise cash flow\n\n \n As a successful candidate you will have excellent customer service/sales experience and a background within the Travel industry or a genuine passion for travel, a natural communicator with a drive to succeed bringing energy, integrity and confidence to your work. \n Excellent presentation skills and confidence speaking to varied audiences, a results-orientated mindset and strong communication skills across phone, written proposals and live presentations are also essential with the ability to adapt your style to suit your target audience. A full UK driving license is essential. \n \n In return you will be rewarded with a competitive salary, uncapped commission + company car, discounted holidays, staff incentives, ongoing training and excellent career progression with the opportunity to create life-changing experiences.

Our client is looking for an experienced Onsite AV Engineer to join their London-based team. This is a hands-on role supporting a modern corporate AV environment, where you'll be responsible for maintaining, troubleshooting and optimising enterprise audiovisual systems while ensuring the seamless delivery of meetings, events and collaboration technologies. Working as part of a highly skilled team, you'll provide advanced technical support, resolve complex AV issues, carry out preventative maintenance, and contribute to the continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment.Desirable SkillsThis role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless event execution and end-user support for Level 2 colleagues. A commitment to continuous learning, process optimisation, and staying abreast of emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations teamKey ResponsibilitiesProvide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting, and control systems. Conduct proactive health checks and preventative maintenance for critical AV infrastructure, including firmware management and software updates. Expertly support Microsoft Teams and Zoom, including setup, configuration, advanced troubleshooting, and training end-users on conferencing hardware and its integration. Manage and maintain digital signage systems, including content creation, scheduling, and troubleshooting. Contribute to small-scale AV projects, assisting with planning, execution, and coordination. Manage all approved AV software licenses, including supplier liaison, renewal management, market comparison, and proposal development. Participate in regional site visits (including overnight stays and travel) to support preventative maintenance (PMV) checks and incident management. Support service continuity planning and restoration efforts, including power downs, black building exercises, and other planned or unplanned Business Continuity Management activities. Provide exceptional customer service, communicating complex technical information clearly and concisely to both technical and non-technical audiences. Document all technical issues, solutions, and procedures meticulously, including creating Standard Operating Procedures (SOPs). Work effectively with other technicians and support staff, mentoring junior technicians as needed, and contributing to a shared knowledge base. Comply with all health and safety regulations, including safe manual handling of equipment. Apply a systematic approach to diagnosing complex, intermittent, and multi-system AV faults, performing root cause analysis, and implementing permanent fixes. Coordinate effectively with manufacturers and third-party repair services for component-level troubleshooting and repair. Manage vendors effectively through clear communication and negotiation with AV manufacturers and integrators. Lead and manage complex technical projects, encompassing planning, execution, and delivery, considering timelines, risks, and dependencies. Take full ownership of issues from inception to resolution, ensuring high-quality service delivery. Essential Skills and Experience Deep Technical Expertise: Proven experience (minimum two years in a corporate environment) across a broad range of AV technologies and their integration within an enterprise IT environment. AV Systems: Deep understanding of audio, video, lighting, and control systems, including various codecs, signal routing, and matrix switching. Video Conferencing: -Expertise in major platforms (e.g., Microsoft Teams Townhall & Zoom) -Advanced troubleshooting of video, audio, and content sharing issues. -Understanding of SIP/H.323 protocols and cloud-based conferencing servicesMicrosoft Teams Ecosystem: -Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting (Windows and Android). -Deep understanding of MTR peripherals (certified cameras, microphones, speakers, touch panels). -Proficiency in network optimisation for Teams, including QoS and understanding of media traffic requirements. Audio Systems: -Advanced knowledge of digital signal processors (DSPs) (e.g., Biamp Tesira, QSC Q-SYS, Shure IntelliMix). -Expertise in microphone technologies (wired, wireless, beamforming arrays) and optimal deployment. -Strong understanding of loudspeaker systems, amplification, acoustic principles, audio routing, mixing, and gain structure optimisation. -Familiarity with Dante/AVB/AES67 audio networking protocols.Display Technologies: -Expertise in projectors, interactive displays, LED walls, and commercial-grade LCD/OLED screens. -Understanding of display calibration, resolution management, and video distribution technologies (HDMI, DisplayPort, HDBaseT, SDVoE, NDI).Control Systems: Advanced programming and troubleshooting skills for major control platforms (e.g., Crestron, Extron, AMX), including ability to diagnose and modify complex control code.Digital Signage: Proficiency with enterprise-grade digital signage platforms (e.g., BrightSign, Scala, Appspace, Tripleplay) and content management systems (CMS).Network & IT Integration: -Strong understanding of TCP/IP networking, VLANs, QoS, DHCP, DNS, and network security principles. -Proficiency with Windows and macOS operating systems as they relate to AV endpoints. -Experience with remote management and monitoring (RMM) tools for AV devices.Maintenance & Diagnostics: -Proficiency with AV test equipment (e.g., signal generators, audio analysers, network sniffers). -Proven ability to troubleshoot and resolve complex technical issues.Communication & Interpersonal Skills: -Excellent communication, active listening, and client-facing professionalism, able to articulate complex technical issues to diverse stakeholders. Documentation Skills: -Strong documentation skills, including SOP writing, and proficiency in using ticketing systems for incident, problem, and change management.Problem-Solving & Critical Thinking: -Strong analytical thinking, root cause analysis, and decision-making skills under pressure. Customer Service & Professionalism: -Strong service orientation, patience, empathy, adherence to confidentiality, reliabilityTPBN1_UKTJ

Workshop ManagerAbout the RoleAn exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment.The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations.You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services.Key ResponsibilitiesLead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets.Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery.Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures.Act as the senior escalation point for complex technical and operational issues arising within the workshop.Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times.Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions.Drive workforce development through coaching, performance management, skills development and succession planning.Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained.Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership.Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities.Identify opportunities to improve workshop efficiency, repair processes and overall operational performance.Skills & ExperienceEssentialDegree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline.Significant experience managing technical workshop operations, repair centres or engineering service environments.Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment.Proven experience leading multidisciplinary technical teams within operational environments.Strong knowledge of quality assurance, operational governance and continuous improvement methodologies.Experience planning resources, managing workflow and balancing multiple repair priorities.Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures.Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners.Strong organisational, analytical and problem-solving skills.Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments.DesirableExperience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware.Knowledge of workshop quality management systems and continuous improvement methodologies.Experience with inventory management, spare parts planning and logistics coordination.Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development.Familiarity with ITIL or other service management frameworks.TPBN1_UKTJ

Footballco creates more football content, across more platforms & languages than anyone else, reaching over 700 million football fans across the world each month. Our consumer brands include GOAL, FanZone, Front Three, Beast Mode On Podcast, INDIVISA and many more – no one else has our reach or depth of understanding within the game. We’re a company with over 300 employees globally engaging a huge audience (our channels generate over 2 billion video views a month) and we work with exciting partners in the UK, US and around the world. About the role This is a 4-month fixed-term contract, working 2–3 days per week. Footballco is looking for an experienced Paid Content Manager to join our affiliate team. The position will require you to execute numerous global campaigns throughout the rest of the year across paid social, PPC, and arbitrage to attract high-intent users and drive conversion across our numerous affiliate verticals, such as ticketing, streaming, VPN, finance, and others. It will include videos, static posts, and it will require daily interaction with our internal teams, such as Affiliate, Client Services, Ad Operations, and Social, plus external clients. As a member of the Affiliate team, you will be surrounded by affiliate and conversion experts. You will be based in London and will report to the Affiliate VP. What you'll be doing: • Managing all aspects of global paid content implementation including campaign creation, tracking, optimisation and reporting, delivering content on social, search engines and other publishers., • Ensuring best practice and optimisation are implemented correctly to achieve desired performance and, in most cases, strict targets., • Build and implement third party support to scale and manage our paid content operations globally. You will be responsible for liaising with partners to ensure we get the engagement from them that we need and ensuring quality of service remains high., • Demonstrate platform expertise and develop content distribution strategies for internal teams and external clients. You will be the resident expert on all things paid content across the business., • Manage relationships with publishers, media vendors, and social vendors to maximize the performance of existing buys and stay current with new products/ features., • Continually test and evaluate new strategies, tactics, and partnerships to evolve and improve our product offering., • Contribute to the development of new features and functionality for our website, apps, and family of products., • Strong budget management capabilities, ensuring channels remain within budget and hit performance KPIs., • Be curious, flexible, and willing to get involved in general business. You will sit in the affiliate team alongside content and partnership experts, developing ideas and managing our paid content audiences. What you have: • Significant experience of managing paid content campaigns., • A strong track record of making things happen, challenging, and driving performance with enthusiasm and vigor., • Expert analytics skills and a strong attention to detail. A love of data and desire to interrogate data to find insights then deliver those insights to relevant teams and stakeholders., • Excellent project management skills with the ability to juggle multiple projects and deadlines at once., • Expert knowledge of social, search engine, and publishing platforms; advertising data, and social/digital trends and existing relationships with the major platforms., • Experience and comfort in communicating with different audiences, tailoring messages accordingly., • Possess strong interpersonal skills, particularly influencing and listening skills., • Experience preparing, analysing and presenting campaign insights to partners., • Strong business knowledge and ability to use creative thinking to resolve problems and/or roadblocks as they occur, and know when to escalate. Preferred Qualifications • Experience with third-party ad servers., • Knowledge of Google Analytics. Experience managing the onsite inventory of a large global publisher or website., • Managed and maintained media distribution for portfolio of client accounts. Footballco is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Overview This is a full-time Operations Manager role located at the Kings Cross London hub (3 days a week on-site) to run the London office and support both the globally distributed Managed Services team and wider EMEA operations. As the founding operations hire for the hub, you will own the day-to-day logistics and space while handling administration, partner management, and event coordination. About the Team WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements. What You'll Do • Stand up and run the Kings Cross hub end to end, including landlord, building and facilities relationships, • Manage office suppliers and contracts (utilities, cleaning, catering, consumables) and keep the space stocked, safe and compliant, including health & safety and physical access control., • Own equipment and asset management, including laptop procurement, tracking and returns, working alongside IT, • Own the in-office experience, including team events, socials and celebrations, • Maintain the managed services coverage calendar and shift rota for a team spread across UK, US and South Asia timezones, flagging gaps early, • Track managed services team holiday, absence and weekend cover, keeping records accurate and visible to the department lead, • Run managed service customer calls with the engineers from the managed services team, • Run onboarding and offboarding logistics for EMEA teams, covering kit, accounts, tool access and first week scheduling, • Administer tooling and licences across JIRA, Confluence, incident.io, Harvest and Datadog, owning seat counts and renewal dates, • Own time tracking hygiene, chasing unsubmitted time and correcting misallocated entries before invoicing, • Assemble the monthly department reporting pack from JIRA, incident.io and Harvest data, • Keep documentation tidy, tracking SOP review dates and version history in Confluence, • Coordinate recruitment logistics with People and Culture, including interview scheduling and candidate communications, • Provide business administration for the EMEA entity, including supplier onboarding, purchase records and expense processing, • Resolve invoices disputes working with customers directly and with finance and support., • Administer Google partner portal access, user management and certification tracking for the EMEA region, • Coordinate customer onboarding logistics, including scheduling, kickoff calls, • Arrange logistics for team and customer travel — including international project kickoff trips, GTM-led EMEA events, and CSM/AM-led customer visits, • Identify where a process is missing, build it, then document it so it survives you What We're Looking For • 3 to 5 years in office, business or operations management, • Experience running an office or workspace end to end, including supplier and landlord relationships, • Comfortable coordinating people and schedules across multiple timezones, • Comfortable working in a ticketing system, triaging requests and chasing them to completion, • Strong administrative accuracy, particularly with records, invoices and tracking, • Confident with Google Workspace and able to pick up JIRA, Confluence and similar tools quickly, • Experience with event coordination and travel booking, • Organised and proactive, able to work without close supervision, • Personable, with the presence to be the face of the office for staff, visitors and customers, • Clear written and verbal communication, • Comfortable in a small company where the role will grow and change, • Right to work in the UK Benefits • 20 holiday days + bank holidays (earn 1.5 days every 3 years), • Private health insurance

Business Development Manager - Software - Central London - Hybrid. Our client, a rapidly expanding and market leading ticketing and event management platform is looking for an experienced Business Development Manager to play a key role in their Business Development team for this software business as

You will need to possess a good background in ticketing, having already previously held roles such as Ticketing Manager, Client Account/Service Manager or similar within the industry, tour ticketing at a promoter level is a bonus. Managing the tour end to end from a VIP ticketing aspect, ensuring de

Reporting to the Finance Director, you will manage the core finance function day-to-day. The business operates across multiple revenue streams-sponsorship, ticketing, and content licensing-and is now at a point where finance infrastructure needs to mature alongside operational complexity. They are s

You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintaine

This is not a role focused purely on HR administration or managing an HR ticketing system. We are looking for someone who has already operated as a well-rounded HR professional, is comfortable managing their own employee population and can confidently handle a wide range of HR matters. This is a bro

I have a fantastic opportunity for a Flights & Ticketing Executive with a keen eye for detail to join an established travel company in London. As a Flights & Ticketing Executive you will process tickets, reissue and refund request. If you have experience using Amadeus or another GDS and look

Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines. Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy. We have a fabulous opportunity for an experienced Ticketi

This role goes beyond traditional IT support - it requires ownership of.You will lead a multi-disciplinary team responsible for ensuring.Lead the end-to-end support and operation of.Act as the senior escalation point for.Drive operational excellence across:.Ticket prioritisation and queue management

We're looking for a driven and commercially minded Business Development Manager to join a growing ticketing business within the live entertainment sector.

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers as well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring to try to find a solution over the telephone Diary management organising weekly site visits to customers homes, and commercial sites Route planning Remotely diagnose product issues Provide external and internal technical product training Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department Assisting with technical documentation • development, classification, vetting, version management, etc. Benefits: £35,000, • £40,000 20 days holiday plus bank holidays Pension Private healthcare Experience: Previous experience in a technical support role An electrical background is ideal and have any metering experience that would be a huge plus. Strong technical background and can learn products quickly Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable Confiden t customer service skills are essential, as customer liaison will be an essential part of the role Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website. TPBN1_UKTJ

Supporting both business clients,.Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring.Diary management organising weekly.Route planning Remotely diagnose.Pension Private healthcare Experience: Previous experience in a.An electrical backgroun

Supporting both business clients,.Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring.Diary management organising weekly.Route planning Remotely diagnose.Pension Private healthcare Experience: Previous experience in a.An electrical backgroun

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the worlds leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. Role Title: Team Manager BU/Segment: Utilities / Energy Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Help Power a Smarter, Greener Future Join a nationwide mission to transform the way energy is delivered and consumed. This role plays a vital part in supporting the UKs smart metering programme, helping connect homes and businesses to a secure network for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks , and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). To be considered for this role, you must already be eligible to work in the United Kingdom. TPBN1_UKTJ

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Come join a great team in a business that's growing. Want to come and be a part of it? What will you be doing? As Internal Hire Controller , you will be responsible for the day-to-day deployment and coordination of plant & fleet assets, including General Plant & Tools, commercial vans and heavy goods vehicles, ensuring availability meets business demand. Working closely with the Internal Hire Manager and wider Hire team, you will support the delivery of the plant & fleet strategy by maximising asset utilisation and operational efficiency. You will be responsible for: Managing all hire requests received via the Hire ticketing system, ensuring they are processed accurately and within agreed timescales. Raising & closing Hire contracts, asset transfers and contract amendments using the hire management software (InspHire / Key2) Support the reduction of external hire expenditure through effective use of internal assets. Optimise asset utilisation through proactive deployment and reallocation of plant and fleet assets. Act as a liaison between the Compliance and Service Centre (CSC) and customers, ensuring calibrated items are exchanged appropriately and stock levels are accurately maintained. Prepare and submit Asset Disposal Applications in coordination with CSC, regularly reviewing asset age profiles and stock levels, and ensuring disposal invoices are generated. Conduct weekly asset audits, ensuring InspHire and Key2 systems reflect accurate and up-to-date asset statuses. Build and Maintain strong relationships with M Group Services Businesses’ to support effective collaboration and seamless operations Demonstrate proficiency in all aspects of rental management and general administration and system usage Contribute positively as part of a team, supporting colleagues to meet deadlines and achieve objectives, and deliver high standards of customer service. What You’ll Bring Relevant experience within Plant or Fleet industry in a similar role Experience using asset or hire management systems, knowledge of Insphire or Key2 is advantageous Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers Excellent organisational skills with the ability to manage multiple tasks effectively. Proven IT Skills, including proficiency in Microsoft Office applications, particularly Excel, Outlook and Word. What’s in it for you? 25 days' annual leave plus statutory holidays Discretionary annual bonus Contributory Pension scheme Life Assurance Access to our Employee Assistance Programme Cycle to work scheme Access to a wide range of discounts and special offers through our online rewards platform In addition, this role offers; Discretionary bonus scheme Private Healthcare 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroup IND3

Field Engineer – Kent - £40,000 to £45,000 per year – Field-Based FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Field Engineer to join their growing team supporting clients across Orpington and the surrounding areas across Kent. The successful candidate will have strong technical installation skills, excellent attention to detail, and a proactive approach to delivering IT infrastructure projects. The successful candidate will be responsible for carrying out on-site installations, structured cabling, hardware deployments, infrastructure upgrades, and providing technical support across a variety of client environments. Key Responsibilities include: Install servers, switches, firewalls, patch panels, power equipment and other hardware into communications and server racks Complete structured cabling, including terminating, patching, labelling and testing network cabling Carry out installation and deployment tasks as part of client infrastructure projects Install and configure desktops, laptops, printers, wireless access points and other IT equipment Troubleshoot hardware, connectivity, cabling and infrastructure issues, escalating where required Test installed equipment and network connections to ensure successful project delivery Produce accurate installation documentation, including rack layouts, cabling schedules and handover notes including technical updates and time within ConnectWise Conduct site surveys, documenting rack space, cabling routes, power availability and equipment locations Participate in occasional out-of-hours project work and support as required Requirements: Previous experience in a Field Engineer, Infrastructure Engineer or similar IT installation role within an MSP Hands-on experience installing equipment into communications and server racks Strong knowledge of structured cabling, network patching, labelling and cable testing Experience installing and supporting switches, firewalls, wireless access points and other network infrastructure Ability to produce accurate technical documentation, including rack diagrams and cabling schedules Experience using ConnectWise or a similar service management/ticketing system Field Engineer – Kent - £40,000 to £45,000 per year – Field-Based TPBN1_UKTJ

Work on technology that supports Defence and National Security. We're seeking Infrastructure Engineers with VMware vSphere/vCenter/VCF, Windows Server, Linux and secure infrastructure experience. You'll design, deploy and support secure digital platforms solving complex technical challenges. Permanent role, up to £70,000 plus benefits, based in Farnborough 5 days per week. Due to the secure nature of the position and working environment, you must be able to commute to Farnborough 5 days / week, have a sole UK nationality, and have or be eligible to undergo Security Clearance. About the Senior Infrastructure Engineer role: As a Senior Infrastructure Engineer, you'll help design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Responsibilities for the Senior Infrastructure Engineer include: • Maintain, improve, and secure multi-classification, virtualised, collaboration and development environments. Work with IT infrastructure colleagues to improve 'Secure by Design' capabilities, internally and across its projects. Provide Infrastructure support to public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles. Perform maintenance tasks on the infrastructure through change control. Assist with monitoring and management of project-based ticketing and alerting systems for new changes and security alerts. Triage monitoring alerts and perform appropriate action. Maintain monitoring components in line with infrastructure developments. Ensure all platforms are patched in line with provider recommendations and security policy. Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed. Identify trends and problems and plan changes to improve stability and performance. Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies. Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors. Advise customers and project teams on infrastructure and support aspects. Cascade knowledge through knowledge articles for the team and wider organisation. Support the team in winning business. Essential criteria for the Senior Infrastructure Engineer: • VMware vSphere, vCenter and VCF Windows Server and Linux administration Secure infrastructure build, deployment and support Benefits: Salary range up to £70,000 dependent upon experience 25 days' annual leave plus bank holidays Private medical cover Life assurance 10% employer pension contribution with 5% employee contribution Company-performance bonus Professional development and training support Secure onsite parking, gym, café and restaurant Why join? This is an opportunity to work on technology that directly supports Defence and National Security, where the solutions you build have genuine operational importance. You will tackle complex engineering challenges, work alongside experienced technical specialists. With strong investment in training, modern technologies and clear opportunities to progress into technical leadership, this is a role where you can make a meaningful impact while continuing to grow your career. Apply now or contact Inspire People in complete confidence. TPBN1_UKTJ

*Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais.* *As this position in based in England, the job description is available in English only.* Sales, Marketing and Communications Full-Time Position The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations — but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reports to: Chief Marketing Officer • VP Marketing & Sales, • VP Growth & CRM, • VP Communications, • Brand Strategy & Architecture Lead, • Brand Governance & Playbooks Lead, • Creative Studio Lead, • Hub Design Leads (Americas / ROW), • Brand Operations Lead, • Growth / Performance Marketing, • Communications & PR, • Ticketing / Revenue Management, • Audience Experience, • Show GMs, • Content / Creation leadership, • Sponsorship & Partnerships The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: • Ensuring brand strategy drives demand and revenue, not just meaning, • Making the brand operable inside real go-to-market systems, • Protecting brand discipline while increasing urgency and cultural relevance, • Connecting brand, pricing, communications, ticketing, and audience lifecycle, • Building and leading the enterprise brand function — strategy, governance, and in-house creative capability, • Translate brand positioning into clear demand-generation strategy across the portfolio, • Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift, • Set joint brand–commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market, • Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system, • Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close), • Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. • Own brand architecture in motion — masterbrand, show brands, formats, and franchises, • Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression, • Prevent "Cirque sameness" in messaging, campaigns, tone, and codes, • Act as final arbiter when masterbrand vs show-brand tension arises, • Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions, • Lead brand input into annual and multi-year go-to-market planning, • Own the brand runway for show launches, 12–18 months pre-opening, • Ensure brand activity is anticipation-led, not reactive or promoter-driven, • Embed brand thinking into media strategy, content planning, and PR/influencer activation, • Set the brand investment case: what long-term brand building requires, and what it is expected to return, • Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media, • Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective, • Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity, • Ensure Cirque builds urgency, not just esteem, • Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences, • Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways, • Build long-term emotional affinity, not just transactions, • Ensure brand meaning compounds over time rather than resetting with every show, • Act as brand decision partner, not brand police, • Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity, • Own the governance model across agencies, promoters, partners, and internal teams — including standards, sign-off thresholds, and escalation paths, • Own agency roster strategy, scopes, and brand-side budget for the function, • Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use, • Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems, • Own internal brand education, clarity, and alignment, • Ensure teams know how to use the brand to win, not just how to comply, • Clear differentiation between shows in market, • Reduced reliance on promotions to drive volume, • Strong pricing confidence aligned with brand promise, • Earlier and stronger demand build-up ahead of launches, • Brand conversations happening outside Cirque channels, • Brand respected internally as a commercial tool, not an abstract ideal, • A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend, • 12–15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale, • Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums, • Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance, • Proven ability to operationalise brand strategy across complex, multi-market organisations, • Strong commercial literacy: pricing, yield, funnels, and marketing metrics, • Comfortable challenging creative, commercial, and executive stakeholders — and holding the line when it matters, • Entertainment, culture, fashion, luxury, or premium experience sectors, • Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions, • Experience running in-house creative capability alongside external agency ecosystems, • Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams, • Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands‑on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. K ey responsibilities include: • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. You will bring: • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer‑facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We may close this advert early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands‑on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. K ey responsibilities include: • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. You will bring: • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer‑facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We may close this advert early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. #J-18808-Ljbffr

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. We’ve built a category-defining experience in rail. Now we’re going beyond rail, using design to open new verticals, new journeys and new value for our customers. This brand-new leadership role leads design for that expansion from the ground up. We term that expansion, ‘New Business’ with focus on expanding our strong rail proposition into the worlds of Hotels, Car Hire, Insurance and a building a compelling advertising + media offering. You’ll join a cross functional leadership team of product, engineering, commercial and data science leaders who’s mission it is to turn Trainline’s New Business ambition from vision into live propositions. You will be responsible for making the Design and UX decisions that allow Trainline to explore and build a presence in new verticals (from hotels to car hire, insurance and more), ensuring the product architecture scales in line with Trainline’s ambition. It’s a player-coach role. You’ll set the vision and lift your team’s craft while staying close enough to shape the details that decide how new propositions land and integrate into a well-oiled rail ticketing and travel product suite. More broadly you will be the connective force across the wider design org, making sure a portfolio of separate bets cohere into one Trainline experience. • Build seamless, connected trips. Lead the design of a more connected trip experience for our customers — so they can complete more of their booking beyond rail with Trainline, like hotel, car hire and insurance in one seamless flow., • Establish a high experimentation culture. Run a prototyping-and-live-testing cadence that lets us enter spaces we don’t serve today quickly and cost-consciously, knowing which bets deserve a fast probe and which deserve real investment., • Connect the portfolio. Surface the threads across our New Business bets and the wider strategy, so a set of new verticals reads as one coherent Trainline UX rather than a scatter of features, working in genuine partnership with product and engineering leaders beyond your immediate group., • Put AI at the core of how we work. Be hands-on with AI in your own practice, and partner with UX and product leadership to advance the discipline, turning what works into the default way the team explores, tests and ships new propositions., • Hold the bar as we move fast. Bring a world-class eye for detail to brand-new, unproven experiences, and prove craft is what makes a new vertical credible, not a tax on speed., • Own the insight that inspires. Define compelling research roadmaps that build rich understanding of customers and journeys we don’t yet serve, and de-risk each new bet before we commit., • Build the team behind the expansion. Manage, mentor and hire as the mission scales, shaping a culture that’s comfortable starting from zero., • 0→1 leadership and impact. A track record taking consumer propositions into market and iterating on real signal. Ideally you will have opened up new categories or verticals, not just shipped features, and have the commercial impact stories to support., • Craft and direction. The judgement to balance hands-on craft with strategy: you care about the pixels and the three-year horizon for where the business goes next., • A sharp eye for quality. The instinct for when “good enough to learn from” beats “perfect but late” in an unproven space., • Comfort in ambiguity. You operate at pace where the problem isn’t defined and the market isn’t proven., • Cross-functional influence. Strong partnership with product, engineering and design leadership, carrying your rationale through clear, compelling storytelling., • AI fluency. Genuine command of AI tooling and a strong view on how it reshapes a design discipline., • People growth. A record of growing designers and raising a team’s bar. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: • Think Big - We're building the future of rail, • Own It - We focus on every customer, partner and journey, • Travel Together - We're one team, • Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. #J-18808-Ljbffr

Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 Contract details: Permanent Location: Pier Walk, North Greenwich Application closing date: 30/8/2026 at 23:59 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands-on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer-facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Private healthcare discounted scheme (optional), • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. We may close this advert early if we receive a high volume of suitable applications. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands‑on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. K ey responsibilities include: • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. You will bring: • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer‑facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We may close this advert early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. #J-18808-Ljbffr

Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 Contract details: Permanent Location: Pier Walk, North Greenwich Application closing date: 30/8/2026 at 23:59 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands-on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer-facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Private healthcare discounted scheme (optional), • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. We may close this advert early if we receive a high volume of suitable applications. #J-18808-Ljbffr

*Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais.* *As this position in based in England, the job description is available in English only.* _ Sales, Marketing and Communications Full-Time Position The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations — but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reports to: Chief Marketing Officer • VP Marketing & Sales, • VP Growth & CRM, • VP Communications, • Brand Strategy & Architecture Lead, • Brand Governance & Playbooks Lead, • Creative Studio Lead, • Hub Design Leads (Americas / ROW), • Brand Operations Lead Growth / Performance Marketing, Communications & PR, Ticketing / Revenue Management, Audience Experience, Show GMs, Content / Creation leadership, Sponsorship & Partnerships The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: • Ensuring brand strategy drives demand and revenue, not just meaning, • Making the brand operable inside real go-to-market systems, • Protecting brand discipline while increasing urgency and cultural relevance, • Connecting brand, pricing, communications, ticketing, and audience lifecycle, • Building and leading the enterprise brand function — strategy, governance, and in-house creative capability, • Translate brand positioning into clear demand-generation strategy across the portfolio, • Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift, • Set joint brand–commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market, • Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system, • Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close), • Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. • Own brand architecture in motion — masterbrand, show brands, formats, and franchises, • Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression, • Prevent "Cirque sameness" in messaging, campaigns, tone, and codes, • Act as final arbiter when masterbrand vs show-brand tension arises, • Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions, • Lead brand input into annual and multi-year go-to-market planning, • Own the brand runway for show launches, 12–18 months pre-opening, • Ensure brand activity is anticipation-led, not reactive or promoter-driven, • Embed brand thinking into media strategy, content planning, and PR/influencer activation, • Set the brand investment case: what long-term brand building requires, and what it is expected to return, • Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media, • Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective, • Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity, • Ensure Cirque builds urgency, not just esteem, • Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences, • Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways, • Build long-term emotional affinity, not just transactions, • Ensure brand meaning compounds over time rather than resetting with every show, • Act as brand decision partner, not brand police, • Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity, • Own the governance model across agencies, promoters, partners, and internal teams — including standards, sign-off thresholds, and escalation paths, • Own agency roster strategy, scopes, and brand-side budget for the function, • Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use, • Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems, • Own internal brand education, clarity, and alignment, • Ensure teams know how to use the brand to win, not just how to comply, • Clear differentiation between shows in market, • Reduced reliance on promotions to drive volume, • Stronger pricing confidence aligned with brand promise, • Earlier and stronger demand build-up ahead of launches, • Brand conversations happening outside Cirque channels, • Brand respected internally as a commercial tool, not an abstract ideal, • A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend, • 12–15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale, • Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums, • Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance, • Proven ability to operationalise brand strategy across complex, multi-market organisations, • Strong commercial literacy: pricing, yield, funnels, and marketing metrics, • Comfortable challenging creative, commercial, and executive stakeholders — and holding the line when it matters, • Entertainment, culture, fashion, luxury, or premium experience sectors, • Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions, • Experience running in-house creative capability alongside external agency ecosystems, • Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams, • Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Job title: Senior Solution Architect / Technical Authority Architect Salary: £70-85k + Excellent Benefits Grade: Band 3 Contract type: TfL Reference: 4928 External - All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role. • Hybrid working within this role enables a balance of 50 per cent of time split between the office (North Greenwich) and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements. At Transport for London (TfL), we're responsible for keeping one of the world's greatest cities moving. Every day, millions of customers rely on our services, enabled by one of the world's most sophisticated transport payment and revenue collection platforms, processing billions of pounds in revenue and supporting travel across the capital. We're looking for multiple Senior Solution Architects / Technical Authority Architects to join our growing team and drive the future of TfL's Revenue Collection technology landscape. You'll influence one of the UK's largest and most complex payment and revenue collection platforms, processing approximately £6.8bn annually and supporting millions of customer journeys every day. The platform spans customer-facing devices, retail channels, payment processing, fare calculation, and back-office services across London's transport network. You'll work at the intersection of business strategy and technology delivery, translating complex requirements into practical, scalable solutions that deliver measurable outcomes for customers and TfL. As TfL transitions to a new long-term service provider, you'll play a pivotal role in ensuring architectural integrity, technical compliance, and successful delivery of one of the UK's largest and most complex payment ecosystems. This role combines hands‑on solution architecture with technology assurance and governance. You'll influence both the future design of TfL's Revenue Collection ecosystem and the standards, compliance, and technical decisions that govern its evolution. This role sits at the heart of a major technology and supplier transformation programme that will shape Revenue Collection services for the next decade. As a trusted Technical Authority, you'll lead architecture assurance and solution design across a diverse portfolio of projects, suppliers, and services. K ey responsibilities include: • Act as a trusted technical authority, ensuring TfL remains an informed and intelligent client, able to challenge, influence, and assure supplier decisions across a multi-billion-pound technology estate., • Supporting the successful transition to TfL's future Revenue Collection service model., • Establishing and operating technology assurance and governance processes., • Providing solution architecture leadership for systems delivered by internal teams and external partners., • Developing target-state architectures, roadmaps, and investment options to support strategic decision-making., • Assessing architectural change, identifying risks, and ensuring compliance with contractual and technical standards., • Shaping technology direction to deliver value for money, resilience, scalability, and long-term sustainability., • Working closely with Product Managers, delivery teams, commercial specialists, and suppliers to develop business cases and technology strategies., • Ensuring functional and non-functional requirements are robust, achievable, and aligned with business outcomes., • Supporting procurement activities, supplier selection, and technology evaluations., • Building consensus across business and technical stakeholders and presenting recommendations to senior leaders., • Providing architecture governance throughout delivery to ensure projects achieve intended outcomes., • Represent projects through architecture governance forums, securing approval, driving alignment, and influencing technical direction across TfL., • Influencing and collaborating with senior business, commercial, and technology stakeholders to drive informed architectural and investment decisions. We're seeking architects who combine strong technical expertise, strategic thinking, and the ability to influence stakeholders across complex technology and supplier ecosystems. You will bring: • Proven experience delivering architecture on large-scale, business-critical technology programmes., • A collaborative approach and the ability to work across multiple technical and business disciplines., • Experience working within architecture governance, compliance, or technical authority functions., • Strong communication skills with the ability to influence stakeholders at all levels., • Experience supporting technology procurement, supplier delivery, and outsourced service environments., • Strong solution architecture skills across cloud, on-premises, integration, and service-oriented environments., • The ability to balance innovation, risk, and operational requirements in complex environments., • Experience producing architecture artefacts using tools such as Enterprise Architect, Visio, UML, and Microsoft 365., • TOGAF or equivalent architecture certification., • Public transport, payments, or revenue collection systems., • Contract compliance and supplier assurance activities., • Cloud platforms such as Azure or AWS, alongside on-premises system design., • Build-versus-buy assessments and technology investment analysis., • Contractor and supplier auditing and assurance., • Experience designing solutions for high-volume transaction processing, payments, retail, ticketing, or other customer‑facing platforms., • Understanding of modern architecture patterns including event-driven architecture, APIs, microservices, resilience engineering, containerisation, CI/CD, and high-availability distributed systems., • Experience working with strategic suppliers and managing architecture within complex environments comprising outsourced services, internally developed systems, and multi-supplier delivery models. Few organisations offer the opportunity to influence technology at this scale, with a direct impact on millions of customers and one of the world's most sophisticated transport networks. This is an opportunity to shape the future of how millions of people pay for travel across London. You'll influence long-term technology strategy, work with major suppliers and senior stakeholders, and help modernise one of the UK's most significant public-sector payment platforms. You'll join a growing architecture function with the opportunity to shape major technology programmes, influence strategic decisions, develop deep expertise in one of the world's most sophisticated transport and payment ecosystems, and leave a lasting impact on how millions of people travel across London every day. We welcome applications from candidates who have previously applied for similar architecture roles at TfL. As our technology landscape, organisation and opportunities continue to evolve, we encourage you to apply if your skills and experience align with this opportunity. We may close this advert early if we receive a high volume of suitable applications. We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. • Final salary pension scheme, • Free travel for you on the TfL network, • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home, • 30 days annual leave plus public and bank holidays, • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow, • Tax-efficient cycle-to-work programme, • Retail, health, leisure and travel offers, • Discounted Eurostar travel We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter ( https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. #J-18808-Ljbffr

*Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais.* *As this position in based in England, the job description is available in English only.* Sales, Marketing and Communications Full-Time Position The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations — but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reports to: Chief Marketing Officer • VP Marketing & Sales, • VP Growth & CRM, • VP Communications, • Brand Strategy & Architecture Lead, • Brand Governance & Playbooks Lead, • Creative Studio Lead, • Hub Design Leads (Americas / ROW), • Brand Operations Lead, • Growth / Performance Marketing, • Communications & PR, • Ticketing / Revenue Management, • Audience Experience, • Show GMs, • Content / Creation leadership, • Sponsorship & Partnerships The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: • Ensuring brand strategy drives demand and revenue, not just meaning, • Making the brand operable inside real go-to-market systems, • Protecting brand discipline while increasing urgency and cultural relevance, • Connecting brand, pricing, communications, ticketing, and audience lifecycle, • Building and leading the enterprise brand function — strategy, governance, and in-house creative capability, • Translate brand positioning into clear demand-generation strategy across the portfolio, • Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift, • Set joint brand–commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market, • Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system, • Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close), • Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. • Own brand architecture in motion — masterbrand, show brands, formats, and franchises, • Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression, • Prevent "Cirque sameness" in messaging, campaigns, tone, and codes, • Act as final arbiter when masterbrand vs show-brand tension arises, • Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions, • Lead brand input into annual and multi-year go-to-market planning, • Own the brand runway for show launches, 12–18 months pre-opening, • Ensure brand activity is anticipation-led, not reactive or promoter-driven, • Embed brand thinking into media strategy, content planning, and PR/influencer activation, • Set the brand investment case: what long-term brand building requires, and what it is expected to return, • Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media, • Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective, • Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity, • Ensure Cirque builds urgency, not just esteem, • Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences, • Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways, • Build long-term emotional affinity, not just transactions, • Ensure brand meaning compounds over time rather than resetting with every show, • Act as brand decision partner, not brand police, • Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity, • Own the governance model across agencies, promoters, partners, and internal teams — including standards, sign-off thresholds, and escalation paths, • Own agency roster strategy, scopes, and brand-side budget for the function, • Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use, • Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems, • Own internal brand education, clarity, and alignment, • Ensure teams know how to use the brand to win, not just how to comply, • Clear differentiation between shows in market, • Reduced reliance on promotions to drive volume, • Strong pricing confidence aligned with brand promise, • Earlier and stronger demand build-up ahead of launches, • Brand conversations happening outside Cirque channels, • Brand respected internally as a commercial tool, not an abstract ideal, • A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend, • 12–15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale, • Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums, • Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance, • Proven ability to operationalise brand strategy across complex, multi-market organisations, • Strong commercial literacy: pricing, yield, funnels, and marketing metrics, • Comfortable challenging creative, commercial, and executive stakeholders — and holding the line when it matters, • Entertainment, culture, fashion, luxury, or premium experience sectors, • Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions, • Experience running in-house creative capability alongside external agency ecosystems, • Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams, • Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings. #J-18808-Ljbffr

*Le poste étant basé en Angleterre, la description de poste est disponible uniquement en anglais.* *As this position in based in England, the job description is available in English only.* Sales, Marketing and Communications Full-Time Position The Vice President Brand owns Cirque du Soleil's brand as a commercial asset. The role exists to ensure the brand is not a set of principles, guidelines, or presentations — but a governed, operable system that drives desirability, demand, pricing power, audience growth, and long-term enterprise value. The VP Brand sets brand strategy and architecture for the masterbrand and the full show portfolio, builds the governance and creative capability required to execute it at global scale, and holds joint accountability with commercial peers for the demand outcomes the brand is supposed to produce. This is a leadership role, not a stewardship role. Success is measured in market performance, not in brand health scores alone. Reports to: Chief Marketing Officer • VP Marketing & Sales, • VP Growth & CRM, • VP Communications, • Brand Strategy & Architecture Lead, • Brand Governance & Playbooks Lead, • Creative Studio Lead, • Hub Design Leads (Americas / ROW), • Brand Operations Lead, • Growth / Performance Marketing, • Communications & PR, • Ticketing / Revenue Management, • Audience Experience, • Show GMs, • Content / Creation leadership, • Sponsorship & Partnerships The VP Brand is accountable for closing the gap between brand strategy and commercial reality by: • Ensuring brand strategy drives demand and revenue, not just meaning, • Making the brand operable inside real go-to-market systems, • Protecting brand discipline while increasing urgency and cultural relevance, • Connecting brand, pricing, communications, ticketing, and audience lifecycle, • Building and leading the enterprise brand function — strategy, governance, and in-house creative capability, • Translate brand positioning into clear demand-generation strategy across the portfolio, • Ensure brand choices support pricing power, reduced promo dependency, and conversion uplift, • Set joint brand–commercial guardrails with VP Growth & CRM covering pricing architecture, discount governance, and how premium positioning is protected in market, • Ensure "premium" is experienced, not just claimed, across the whole Marcomms & Guest Experience system, • Own brand's role across the entire selling cycle (pre-on-sale, peak, sustain, close), • Carry shared accountability with VP Marketing & Sales for show-level demand outcomes This role is expected to understand and be measured against ATP, occupancy, conversion, and repeat attendance. • Own brand architecture in motion — masterbrand, show brands, formats, and franchises, • Ensure every show has a distinct cultural role, a clearly defined audience, and a differentiated narrative and visual expression, • Prevent "Cirque sameness" in messaging, campaigns, tone, and codes, • Act as final arbiter when masterbrand vs show-brand tension arises, • Advise on brand implications of new IP, formats, licensing, and portfolio investment decisions, • Lead brand input into annual and multi-year go-to-market planning, • Own the brand runway for show launches, 12–18 months pre-opening, • Ensure brand activity is anticipation-led, not reactive or promoter-driven, • Embed brand thinking into media strategy, content planning, and PR/influencer activation, • Set the brand investment case: what long-term brand building requires, and what it is expected to return, • Partner with VP Communications so the brand actively participates in culture and is visible well beyond paid media, • Shape creator collaborations, cultural moments, and partnership activation from a brand-first perspective, • Ensure brand-side standards for sponsorship and partnership fit, so commercial partnerships build rather than dilute equity, • Ensure Cirque builds urgency, not just esteem, • Ensure the brand is expressed consistently across first-time audiences, repeat visitors, and high-value/proximity audiences, • Work with CRM and growth teams to translate brand into retention, cross-sell, and loyalty pathways, • Build long-term emotional affinity, not just transactions, • Ensure brand meaning compounds over time rather than resetting with every show, • Act as brand decision partner, not brand police, • Ensure brand stretch is intentional, trade-offs are explicit, and short-term wins do not erode long-term equity, • Own the governance model across agencies, promoters, partners, and internal teams — including standards, sign-off thresholds, and escalation paths, • Own agency roster strategy, scopes, and brand-side budget for the function, • Build and lead the in-house creative studio and hub-embedded design capability, balancing speed, cost, and craft against external agency use, • Operationalise the brand for Show GMs, regional teams, and marketing/comms squads through playbooks, toolkits, and asset systems, • Own internal brand education, clarity, and alignment, • Ensure teams know how to use the brand to win, not just how to comply, • Clear differentiation between shows in market, • Reduced reliance on promotions to drive volume, • Strong pricing confidence aligned with brand promise, • Earlier and stronger demand build-up ahead of launches, • Brand conversations happening outside Cirque channels, • Brand respected internally as a commercial tool, not an abstract ideal, • A high-performing brand function with clear roles, faster creative throughput, and lower avoidable agency spend, • 12–15+ years in brand roles with direct commercial accountability, including experience leading and building teams at enterprise scale, • Track record operating at or near executive level, with credibility in front of an executive committee and board-facing forums, • Experience working at the intersection of brand strategy, demand generation, communications, and cultural relevance, • Proven ability to operationalise brand strategy across complex, multi-market organisations, • Strong commercial literacy: pricing, yield, funnels, and marketing metrics, • Comfortable challenging creative, commercial, and executive stakeholders — and holding the line when it matters, • Entertainment, culture, fashion, luxury, or premium experience sectors, • Multi-brand or portfolio environments, including masterbrand/sub-brand architecture decisions, • Experience running in-house creative capability alongside external agency ecosystems, • Experience working alongside ticketing/revenue, performance marketing, and data/CRM teams, • Multi-market or global remit spanning resident and touring/rotating formats Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings. #J-18808-Ljbffr

Team Leadership & Supervision Lead and coordinate a team of service desk technicians to ensure incidents and service requests are logged, prioritised, and resolved promptly. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisa

Description What youll be doing: Southdown is the largest not-for-profit provider of care, support, and housing in Sussex. Weve been helping people access stable accommodation, mental health and care services since 1972, now counting over 900 people as part of our team. As a People Services Administrator you will be joining a team providing administration support for all things People related including recruitment and onboarding, absence management, training, employee relations and offboarding. You will play a key role in ensuring our people processes run smoothly and efficiently. This is an exciting time to join Southdown as we continue to develop and improve our People Services function, including the introduction of a new HR ticketing system. If you're looking for a varied role where no two days are the same, and where you can make a real contribution to both colleagues and the organisation, we'd love to hear from you. We welcome applications from those with experience in roles such as Human Resources Administrator, Recruitment Administrator, Onboarding Administrator, Recruitment and HR administrator, HR Coordinator, ER Administrator, HR Services Administrator. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. I nterest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Working arrangements This role is 37 hours per week, working Monday to Thursday, 9.00am to 5.00pm, and Friday, 9.00am to 4.30pm. The position is offered on a hybrid basis, with a minimum of two days per week in our Lewes office. Knowledge, Skills and Experience What youll need for the role: Previous experience working in an HR or People Services team Knowledge of UK employment law, GDPR and best HR practices Experience in HR systems including HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Learning Management Systems platforms (LMS). Knowledge of Recruitment lifecycle, onboarding compliance, and employment checks. What would be nice: CIPD Level 3 qualification (or working towards it) Training: Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the Apply Now button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible. TPBN1_UKTJ

ODEON Cinemas Group is seeking a Cinema Experience Manager to help lead the team and bring the buzz to life across screenings and guest services. You'll support the Cinema Manager, motivate hosts, oversee guest experience from ticketing to ushering, and uphold safety, cleanliness and compliance whil