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Job Title: Customer Service Advisor \n \n NOTE: We will only consider candidates who are currently based in Maxim, Glasgow, Motherwell, or within a 30-mile radius of Maxim. \n \n Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks. \n \n As well as a salary starting from £25,000 for a 35-hour week, you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsidized on-site nursery — not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds. \n \n You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: \n \n\n • Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.\n, • Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.\n, • Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.\n, • Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.\n, • Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.\n, • Accountability: resolve customer queries in-line with policy and guideline.\n, • Following process: follow procedures or making appropriate escalations where necessary.\n, • Digital fluency: have confidence and a good capability with technology.\n\n \n We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am–5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months. \n Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK; we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note: if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. \n Our application process consists of: \n \n\n • Online Contact Centre Skills Assessment\n, • A telephone-based Recruiter Interview\n, • Final face-to-face interview with the business and an online Values Based Assessment\n\n \n Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week. For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am–6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. \n \n You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining. \n \n We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fiber Broadband connection with a minimum speed of 10MPS. \n Opening up a world of opportunity. \n \n Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces — no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

\n Credit Control \n Salary up to £28k \n Hamilton \n Free Parking \n Start Date - ASAP \n \n \n Oliver Smith Recruitment are working in partnership with our key client in the Hamilton to hire a Hybrid Credit Control specialist on a permanent contract. \n \n You will be working in a small knit finance team reporting to the Head of finance. \n \n Alongside Credit Control, there is an opportunity to take on wider finance duties. This is a great opportunity for someone with 1–3 years credit control experience who is looking to expand their finance skills. \n \n • Responsible for collection of debt via telephone and email. Good telephone manners are essential. \n • Weekly cash flow forecasting \n • Liaising with finance team on disputed accounts \n • Setting credit limits and payment terms \n • Creating customer accounts on a system \n • Overseeing service and utility charge \n • Raising and tracking credit notes \n • Improving the collection and billing processes \n • Opportunity to take on wider finance responsibilities \n \n Interviews will be held ASAP at our clients HQ in Glasgow. \n

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!Job Description What's the role?As Compliance Manager, the successful candidate will be knowledgeable and enthusiastic about Safety and Quality and have a solid knowledge of legislation and a desire to drive improvement.You will be able to work independently or as part of a team and will be accountable for ensuring that our safety and quality standards and procedures align with organisational best practice. You will also be responsible for establishing performance standards, procedures, training and coaching and audit controls to enable us to meet business requirements.This is a hands on role which will require supporting depots and actively working alongside site colleagues to implement safety, quality and environmental policies, procedures and paperwork.Working Pattern - Monday - Friday 8-4pmMain Responsibilities & Objectives:Responsible for ensuring that the Safety & Quality Assurance procedures are complied with across the division and the constant drive for continuous improvement.Performs inspections and audits at depot levelWork with site representatives to manage Safety, Quality and Operating Procedures including all Hygiene Operations, allergen management and pest control.Demonstrates the ability to develop, maintain and produce reports related to the safety and quality function, i.e. non-conformancesSupport the sites to ensure the attainment of BRCGS & Organic certification at site following up any non-conformancesTo deliver the Companys safety management systems, to advise on the performance of risk assessments and the review of SSOW to contribute recommendations for improvements.To provide specialist safety advice to management on and control of health, safety and welfare matters and on the development of working practices that comply with relevant legislation.Ensuring Depots adopt appropriate Health and Safety targets and standards for their own areas of responsibility in the control of loss and operation of best safety practice.To analyse incident trends for continuous improvementQualifications NEBOSH General CertificateLevel 3 HACCP qualificationInternal auditing qualificationBRCGS experienceTechnical Member of IOSHExcellent PC literacy skills, including Microsoft office applicationsGood problem solving, communication and organisational skillsAbility to work both within a team environment and individually working to tight deadlinesAdditional Information As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:Annual Leave Competitive holiday entitlement of 25 days holiday plus the bank holidays.CompanyBonus We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.Private Medical Cover This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.Pension scheme we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 8% employer.Life Assurance - 4x your annual salary.Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!TPBN1_UKTJ

Customer Service Advisor - Green Flag Rescue Salary: £28,600 - £31,767 This is a great job for someone who enjoys helping customers, solving problems, and delivering an excellent customer experience. Whether you have previous contact centre experience or a strong background in customer service, this role could be a great fit. We're looking for people who are confident communicators, enjoy speaking with customers, and can remain calm and professional while supporting customers with a range of enquiries. A bit about the job: Be the first point of contact for customers calling about new breakdown cover policies, renewals, policy changes, and existing cover queries. Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances. Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations. Accurately capture customer information and manage policy administration across multiple systems. Work collaboratively within a growing Green Flag Rescue team to deliver positive customer outcomes while meeting quality, service, and performance standards. This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours: Monday to Friday: 8:00am - 9:00pm Saturday: 9:00am - 6:00pm Sunday: 9:00am - 5:00pm Skills and experience we're looking for: Excellent communication skills with a confident and professional telephone manner. Strong listening and questioning skills to identify customer needs and provide suitable solutions. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail. Good IT skills, with confidence using multiple systems and applications simultaneously. A genuine passion for delivering outstanding customer service and helping customers when they need it most. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £28,600 and £31,767 (depending on skills, experience and qualifications) Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's) Generous pension scheme, for example if you put in 8%, Aviva adds 14% 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days Aviva-funded Private Medical Benefit to help you get expert support when you need it Up to 40% discount on Aviva products, plus access to retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Be part of our Aviva Communities and use your 3 paid volunteering days to help others A wide range of wellbeing support, tools and resources Aviva is for everyone: We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply. We also consider all forms of flexible working, including part-time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues. We'd love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy, please contact _ and bhavya.tejaswi@aviva.com

I am currently recruiting for a Customer Service Administrator to join my clients new project, based in Eurocentral on an ongoing contract. You will be based on-site for the first 1-2 weeks of training, with the option of flexible working once you are fully trained. Whilst you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary. This role is starting on Monday 24th August, so you must be available to start then. For this role, you must have a driving license and access to your own vehicle, as Eurocentral is not easily accessible by public transport if you don't live locally. You will work Monday - Friday 9am - 5pm or 10am - 6pm with flexibility required as this is a new project. You may also be required to work occasional weekend once trained, with rest days during the week. The salary will be £12.82 per hour on a 37.5 working week. Key Responsibilities: • Make outbound calls to drivers and managers regarding parcel volume risks Coordinate with stakeholders to resolve operational issues Communicate updates via email and phone Maintain and update Excel spreadsheets Prepare and send operational reports Skills & Requirements: • Confident and professional telephone manner Ability to work in a fast-paced environment Experience using Microsoft Office packages, particularly Word, Excel, and Outlook * Strong communication and organisational skills If you are available immediately, then I would urge you to apply now, or email me for further details on (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age