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  • Telesales Operative
    Telesales Operative
    4 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
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  • Receptionist
    Receptionist
    5 days ago
    £30000–£36000 yearly
    Full-time
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Receptionist to join our team at 5 Hertford Street. Why work with us as a Receptionist? • Salary of £36,000 per annum, • 33 days' holiday, including bank holidays, • Private medical and dental insurance with BUPA, • Discounted gym membership and wellbeing benefits, • Employee Assistance Programme and retail discounts, • Cycle to Work scheme and eyecare vouchers, • £1,000 Recommend a Friend bonus, • Complimentary meals on duty, • And much more Working Hours: • Breakfast shifts from 6:30am-3:30pm, • 5 days per week (Tuesday- Saturday) with Saturdays off in rotation, • The club is closed on Sundays, Bank Holidays and throughout Christmas each year. What you will do: • Welcome members and their guests in a warm, friendly, and professional manner., • Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience., • Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally. What are we looking for? • Significant experience in a similar position is essential, • Excellent communication skills, with the ability to work effectively as part of a team., • Highly organised with strong attention to detail If you feel that you have the experience and skills to join us as Receptionist at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.

    No experience
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  • Receptionist
    Receptionist
    7 days ago
    £12.71 hourly
    Full-time
    London

    Pay: £12.71 per hour Job Description: Earl's Court Medical Centre has an exciting opportunity for a Full-Time and Part-Time Medical Receptionist to join our welcoming and forward thinking Practice team on a full-time and part-time basis. Your normal pattern of working will be Monday - Friday, within the hours of 8am-6:30pm. Interested applicants must have primary care and SystmOne experience. Key Responsibilities include: • Greeting and assisting patients at the reception desk, • Managing appointments, cancellations and patients enquiries, • Answering telephone calls and directing queries appropriately, • Processing repeat prescription requests, • Supporting the administrative and clinical team with day-to-day tasks, • Maintaining confidentially and ensuring accurate record- keeping, • Processing ingoing and outgoing patient records This is a patient facing role that requires excellent communication skills, attention to detail, and a calm, efficient approach to working in a fast paced environment. About us Earls Court Medical Centre is a friendly and supportive GP Practice located in Central/West London, serving a diverse patient population of approximately 6,800 patients. We are committed to delivering high-quality, patient-centred primary care and providing an accessible, safe and efficient service to our local community. Our multidisciplinary team includes experienced GPs, Clinical Pharmacists, Practice Nurses, HCA and social prescribers, all supported by a skilled administrative and care navigation team. We work collaboratively to provide personalised care, support effective long-term condition management and improve access to healthcare through innovative systems and online triage. We pride ourselves on being an inclusive, forward-thinking practice that values innovation, staff wellbeing and continuous improvement, ensuring we offer the best possible care to our patients while maintaining a positive and supportive working environment. Ability to commute/relocate: • London SW5 9AD: reliably commute or plan to relocate before starting work (required) Experience: • SystmOne: 1 year (preferred) Work authorisation: • United Kingdom (required) Work Location: In person Experience Essential criteria Experience of working in a public reception environment Experience of Microsoft Office software Experience of dealing with the public/patients Desirable criteria Experience of telephone switchboard operation Experience of using SystmOne clinical system Qualifications Essential criteria English GCSE Level C or equivalent A demonstrable commitment to professional development Desirable criteria Intermediate level Microsoft Office

    No experience
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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    26 days ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

    Easy apply
  • Resident Liaison Officer
    Resident Liaison Officer
    1 month ago
    Full-time
    Woodford, Woodford Green

    Job Advertisement – Resident Liaison Administrator Company: DCK Construction Location: London Borough Of Camden Job Type: Full-Time Salary: £162.50 gross per day About DCK Construction DCK Construction is a growing construction company committed to delivering high-quality projects while maintaining excellent communication and customer service for our residents and clients. We are looking for an organised, professional, and customer-focused Resident Liaison Administrator to join our team. Role Overview The successful candidate will provide administrative support while acting as the first point of contact for residents. This role requires excellent organisational skills, confidence communicating with the public, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities • Create, maintain, and update Excel spreadsheets and project trackers accurately., • Contact residents by telephone to arrange appointments for planned construction works and property surveys., • Liaise with residents professionally, answering queries and providing updates on scheduled works., • Prepare, print, and post letters and other correspondence to residents., • Maintain accurate records of appointments, communications, and project progress., • Support the Resident Liaison team with general administrative duties., • Ensure all resident information is handled confidentially and in accordance with company procedures., • Work closely with site teams and project managers to ensure appointments and communications are coordinated efficiently. Essential Requirements • Previous experience in an administrative or Resident Liaison Officer (RLO) support role is desirable., • Excellent working knowledge of Microsoft Excel, including creating and updating spreadsheets and trackers., • Strong organisational skills with excellent attention to detail., • Confident telephone manner with experience booking appointments and communicating with customers., • Excellent written and spoken English., • Ability to prioritise workload and work independently., • Professional, friendly, and customer-focused approach., • Full UK driving licence is essential. Desirable • Experience within the construction, social housing, or property maintenance sector., • Knowledge of Microsoft Office applications, including Word and Outlook., • Experience working with residents and coordinating appointments. What We Offer • £162.50 gross per day., • Opportunity to work with a growing and supportive construction company., • Ongoing training and career development., • Friendly and professional working environment. If you are highly organised, enjoy working with people, and have the skills to provide excellent administrative support and resident liaison services, we’d love to hear from you. Apply today and become part of the DCK Construction team.

    No experience
    Easy apply
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