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  • Events & Reservations Executive
    Events & Reservations Executive
    3 hours ago
    £24000–£29000 yearly
    Full-time
    London

    Pay: £24,000.00 - £29,000.00 per year Job description: Location: London | Head Office | Central Reservations Salary: TBC Job Type: Full-time ⸻ About Caffe Concerto Caffe Concerto is one of London’s leading premium restaurant and cafe brands, renowned for elegant dining, luxury patisserie, afternoon tea and exceptional hospitality. With multiple iconic locations across London and an expanding international presence, we are committed to creating memorable experiences for every guest, whether they are joining us for breakfast, dinner, celebrations or private events. We are looking for a passionate and customer-focused Events & Reservations Executive to join our Central Reservations team and help deliver outstanding service from the very first enquiry through to the successful delivery of each booking. ⸻ About the Role As an Events & Reservations Executive, you will be the first point of contact for guests looking to dine, celebrate or host an event at Caffè Concerto. You will manage restaurant reservations, respond to event enquiries and assist guests in selecting the most suitable venue and experience for their needs. Working closely with the Events & Reservations Manager, you will ensure that every enquiry is handled professionally, efficiently and with genuine hospitality. Your ability to build relationships, understand our venues and confidently recommend the right options will play an important role in increasing bookings and delivering an exceptional customer experience. This is far more than a reservations role. Every enquiry represents an opportunity to create a memorable experience while contributing to the continued growth of the business. ⸻ Key Responsibilities You will manage reservations and event enquiries received via telephone, email, website, social media, WhatsApp and third-party booking platforms, ensuring every enquiry is answered promptly, accurately and professionally. You will assist guests with bookings for restaurant reservations, afternoon tea, celebrations, private dining, corporate functions, birthdays and group dining experiences, providing tailored recommendations based on their requirements and the facilities available across our venues. You will prepare quotations, confirm bookings, process deposits where required and ensure all reservation details, dietary requirements, guest preferences and special requests are accurately recorded within the reservation system. Working closely with restaurant management teams, you will communicate all event details clearly, ensuring each venue has the necessary information to deliver a seamless guest experience. You will actively promote and upsell Caffè Concerto’s experiences and services, including celebration cakes, flowers, afternoon tea packages, drinks packages, exclusive dining experiences and seasonal promotions, always seeking opportunities to enhance the guest’s booking. You will follow up on outstanding enquiries, maintain regular communication with prospective clients and work proactively to convert enquiries into confirmed reservations and events. Where appropriate, you will support the Events & Reservations Manager by welcoming prospective clients and assisting with venue show-rounds, helping guests explore our restaurants and identify the most suitable location for their event or celebration. You will maintain accurate records across all reservation systems, ensuring guest profiles, payments, notes and event details remain up to date while adhering to company procedures. As part of the Central Reservations team, you will work collaboratively with the Marketing, Operations and Restaurant teams to ensure promotions, campaigns and special events are communicated accurately to guests and successfully delivered across all venues. ⸻ What We’re Looking For We’re looking for someone who enjoys working with people and takes pride in delivering outstanding customer service. You will be an excellent communicator with strong organisational skills and the ability to manage multiple enquiries while maintaining a calm and professional approach. Previous experience within hospitality, reservations, guest relations, events or customer service is preferred. Experience using reservation systems such as SevenRooms, OpenTable, TheFork, DesignMyNight or similar platforms would be advantageous, although full training will be provided for the right candidate. You should be confident using Microsoft Office and comfortable learning new systems, with excellent written and spoken English and a genuine passion for hospitality. ⸻ The Ideal Candidate We’re looking for someone who is warm, professional and naturally enjoys creating great experiences for guests. You are organised, proactive and detail-oriented, with the confidence to build relationships and the commercial awareness to recognise opportunities to convert enquiries into bookings. You understand that every interaction reflects the Caffè Concerto brand and that exceptional service begins long before a guest arrives at one of our restaurants. ⸻ Why Join Caffè Concerto? Joining Caffè Concerto means becoming part of one of London’s most recognised hospitality brands, where every day brings new opportunities to create memorable experiences for our guests. You will work alongside a passionate team in a fast-paced and supportive environment, with opportunities to develop your career within reservations, events, hospitality sales and commercial operations while contributing to the continued growth of a premium restaurant group. Work Location: In person

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  • Delivery Driver
    Delivery Driver
    6 days ago
    £11–£13 hourly
    Part-time
    Buckhurst Hill

    Have you ever thought of being a Delivery Driver? Do you love driving and want a fun, flexible role in a fast-paced team environment? At Kaani Kaana, we are a friendly, family-run company dedicated to delivering excellent customer service and ensuring all deliveries arrive piping hot and on time, every time! We make sure to look after our team and offer competitive pay, great benefits, and structured training programs to help you learn new skills and progress within the company. About the Role As a Delivery Driver, you will play a vital role in ensuring our customers receive their orders safely, accurately, and on time. You will serve as the face of our business, providing exceptional customer service while maintaining the high standards and reputation of Kaani Kaana. • Working Hours: Standard shifts fall within 5:00 PM – 10:00 PM. (e.g., 5:00 PM–9:00 PM, 5:30 PM–9:30 PM, or 6:00 PM–10:00 PM). • Shift Flexibility: Hours may vary depending on business needs. You will always be paid for a minimum of 3 hours per shift on quieter days, and overtime is available at your standard hourly rate during busier periods. • Vehicles: Drivers must use their own car. Key Responsibilities Delivery Duties • Deliver customer orders safely, securely, and promptly, strictly adhering to road traffic laws and safety policies. • Ensure all food arrives piping hot, in excellent condition, and presented professionally. • Provide outstanding customer service, resolve basic queries courteously, and uphold a positive brand image. • Manage cash and card transactions accurately in line with company procedures. • Report any delivery issues or incidents to management promptly. • Return delivery bags to the store immediately after each delivery. In-Store & General Support When delivery demand is low, you will assist as part of the team with simple day-to-day tasks, including: • Placing stickers on lids. • General cleaning and maintaining the cleanliness of the store, delivery station, and customer areas. • Following hygiene, health, and food safety procedures. • Acting as a helpful hand to support the smooth running of the business. Requirements & Essential Skills • Age: Must be 18 or older. • Licence & Vehicle: Valid UK Driving Licence and access to your own car. • Work Authorization: Must possess and present valid Right to Work documents for the UK. • Availability: Available to work evenings and weekends (Mon–Sun options available). Overtime may occasionally be required. • Attributes: Good communicator, hard-working, enthusiastic, willing to learn, and passionate about doing a great job. • Uniform & Professionalism: Must maintain a clean, professional appearance wearing dark trousers, dark trainers, and a Kaani Kaana branded top while on duty. • Vehicle Policy: Passengers are strictly prohibited in your car during your shift. Pay & Delivery Rates • Competitive Base Pay: Industry-leading pay with comprehensive training provided. • Delivery Allowance: Earn £1.00 per delivery for distances up to 3.5 miles, plus an extra £0.50 per additional mile beyond 3 miles. • Tips: Keep 100% of the tips you receive! Benefits We pride ourselves on offering some of the very best benefits in the industry: • Annual Team Parties: Annual Eid and Christmas parties with music, food, drink, and entertainment—plus you can invite up to two family members on us! • Staff Meals: Wholesome team meals provided, along with bottomless tea while working. • Generous Discounts: 30% off food for all employees, and 20% off for family and friends. Deliver takeaway orders safely and on time while providing polite customer service and following all road safety requirements.

    Immediate start!
    No experience
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  • Chef de Partie
    Chef de Partie
    6 days ago
    $15.71–$17.21 hourly
    Full-time
    London

    Chef de Partie – Oblix at the Shard Located on the 32nd floor of The Shard, Oblix is a sophisticated, contemporary restaurant, split across two different spaces offering views across central London from East to West. Oblix West is a refined, urban dining space with open fire dining and a modern menu. Oblix East offers diners an eclectic mix of innovative dishes along with award-winning cocktails and afternoon tea. About the Role We are seeking an enthusiastic Chef de Partie to join our vibrant team at Oblix at The Shard. As a key member of our culinary team, you'll play a vital role in delivering the creativity, precision, and consistency that define the Oblix dining experience, supporting the senior chefs, inspiring the brigade, and ensuring every plate reflects our commitment to excellence. Our Chef de Parties are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding Oblix's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our ideal Chef de Partie • Previous experience as a Chef de Partie, in a high-end, fast-paced restaurant, • Eager to learn and develop, • Excellent attention to detail, • Ability to multitask and prioritise The Benefits We take great pride in giving the best experience to our customers through great service and quality. We ask you to work hard so we want to reward this. We know that we can't do this without you! To celebrate your success, we have created some of the best benefits around. To name a few: • World class in-house training; we want you to have all the tools to be the best, • Opportunity to travel the world with our five incredible worldwide brands, • Long service awards show that we love having you around!, • Exciting In-house incentives, • Travel season ticket loan, • Family meals on shift, • Dining discounts across zuma, ROKA, oblix & INKO NITO, • Cycle to work scheme – keep fit and save money on travel, what's not to like? Our Commitment to Inclusivity At Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you Working at Oblix offers more than just a job - it's an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence It's a place where passion meets opportunity, and where every team member is valued for their contribution

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