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About the role In this role,youllbe the voice of BT for our small and medium business customers buildinggenuine connections and providing solutions that make a real difference to their success. Every conversationmatters; whetheryoureresponding to an inbound enquiry or reaching out as part of an outbound campaign,youlltake the time to understand each customers needs and challenges before recommending the right BT or EE Business products for them.Youllcombine your natural communication skills with yourexistingsales experience to spot opportunities, tailor solutions, and deliver results that meet andoften exceedyour targets.Above all, youllensure every interaction is a positive one, creating a customer experience that reflects BTs reputation for trust,expertiseand innovation.Youll deliver defined revenue, product volume and quality targets through the acquisition, up-sell andretention of UK SME customers. Sales opportunities areinitiatedby either an inbound blend oroutbound callas part of a specific campaign andin accordance withbusiness requirements. You will answer and respond to customer enquiries efficiently,effectivelyand appropriatelyin accordance withdefined processes and procedures.TheEE Retention Advisorplays a key role inretainingand growing our small and medium business customers.The role is a blend of inbound calls and/or outbound-focused, engaging existing customers to protect contracts, reduce churn, andidentifygrowth opportunities. The outbound team may also provideinbound support during peak demand, ensuring customers receivetimely,high-qualityservice.This role requires strong customer conversations, commercial judgement, and flexibility to support business needs.By delivering compliant,value-ledconversations and supporting key customer programmes, the role plays a direct part in strengtheninglong-termcustomer relationships while supporting wider transformation and efficiency goals.What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.Identifyupsell andcross-sellopportunities aligned to customer needsefficiently and professionally.Take ownership of issues through to resolution, using correct processes.Deliver a consistent customer experience across inbound and outbound activity.Customer & Process ExcellenceMaintain accurate customer records and contact details.Follow all sales, compliance, and data protection requirements.Use CRM and sales systems correctly at all times.Escalate risks, complaints, or vulnerabilities appropriately.Work closely with wider teams to resolve issues and improve outcomes.Deliver against agreed performance measures, including quality, retention, and growth.Actively engage in coaching, feedback, and development sessions.Support a one team culture by sharing best practice and helping colleagues.What you'll need to succeed Essential SkillsCommunication & Active Listening - Able to build rapport, ask effective questions and clearly explain information.Demonstrates the ability to understand customer needs before recommending solutions.Resilience & Confidence in Challenging Conversations -Comfortable handling objections, customer concerns and difficult discussions.Remains professional and positive when working towards customer retention and business goals.Customer Focus with Commercial Awareness - Balances customer needs with business outcomes.Identifies opportunities to add value for customers while achieving retention and growth objectives.Desirable SkillsAttention to Detail - Accurately records information and follows processes, policies and compliance requirements.Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications.Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required.Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs.Teamwork & Collaboration -Works effectively with colleagues, shares knowledge and contributes to a positive team culture.Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions.Benefits Tailored benefits make a real difference. Thats why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:Access to an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualizedmaternity, paternity, and adoption leave 18weeksfull pay and 8weekshalf payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when youre ready.TPBN1_UKTJ

Job Title: Vehicle Valeter (Quality Inspector)Location : BelfastHours : Full Time 40h week (Mon-Fri + Saturday on a rota)Salary : £26,523.23per annumBenefits:22 days HolidayCompany pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesFriendly and supportive working environmentCareer progressionIf you are enthusiastic, detail-oriented, committed to delivering exceptional service and are looking for an opportunity for training and development - we would love to hear from youKey Responsibilities:Ensure all vehicles are thoroughly cleaned and prepared for rental according to company standardsConduct thorough inspections for pre and post-rental damage, reporting any issues to the Branch ManagerPerform debowse tasks in line with safety guidelinesComplete fuel sheets accurately, recording all necessary readingsMaintain cleanliness and organization of work areas, including wet and dry bays and store roomsAssist with the preparation of sales vehicles, including livery removal and minor damage polishingEnsure the security of the compound and vehiclesConduct daily checks on equipment to ensure proper functionalityRecord all vehicle damage accurately and report it to the office for further investigationManage the yard to ensure vehicles are organised neatly and in accordance with security guidelinesAdhere to all company policies, procedures and safety regulationsEnsure the security of the compound and vehicles at all timesAssist with vehicle delivery and collection as required.Company Overview:Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!Don't miss out on the chance to join a dynamic and rapidly growing team in a thriving environment!APPLY NOW and joinus!TPBN1_UKTJ

Job Title: Vehicle Valeter (Quality Inspector)Location : BelfastHours : Zero HoursSalary : 12.71 hourBenefits:22 days HolidayCompany pension schemeEmployee discount schemeFunded Summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesFriendly and supportive working environmentCareer progressionIf you are enthusiastic, detail-oriented, committed to delivering exceptional service and are looking for an opportunity for training and development - we would love to hear from youKey Responsibilities:Ensure all vehicles are thoroughly cleaned and prepared for rental according to company standardsConduct thorough inspections for pre and post-rental damage, reporting any issues to the Branch ManagerPerform debowse tasks in line with safety guidelinesComplete fuel sheets accurately, recording all necessary readingsMaintain cleanliness and organization of work areas, including wet and dry bays and store roomsAssist with the preparation of sales vehicles, including livery removal and minor damage polishingEnsure the security of the compound and vehiclesConduct daily checks on equipment to ensure proper functionalityRecord all vehicle damage accurately and report it to the office for further investigationManage the yard to ensure vehicles are organised neatly and in accordance with security guidelinesAdhere to all company policies, procedures and safety regulationsEnsure the security of the compound and vehicles at all timesAssist with vehicle delivery and collection as required.Company Overview:Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!Don't miss out on the chance to join a dynamic and rapidly growing team in a thriving environment!APPLY NOW and joinus!TPBN1_UKTJ

This role is a 40 Hour ContractAre you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients.What can we offer you?22 day holidays plus bank holidays pro-rataContribution to Group Personal Pension SchemeAccess to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailersSponsored Summer and Christmas eventsCycle to Work SchemeDiscounted car hire ratesPotential to earn bonus payments in addition your basic salaryAbout youHardworking individual with the ability to work in a team and independently in a fast-paced environmentAbility to show great attention to detailIdeally, you will have worked in the service industryExcellent customer service and communication skillsHold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.How will your days look?Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks.About usWe have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself.TPBN1_UKTJ

Facilities Maintenance TechnicianLocation: BelfastSalary: £40,000 per annumWorking Hours: Monday to Friday, 8:00am to 4:30pmAdditional Requirement: Participation in an occasional on-call weekend rota.SummaryReporting to the Facilities Manager, the Facilities Maintenance Technician will be responsible for ensuring the safe, efficient, and effective operation of building services, plant equipment, and facilities infrastructure across the site. The successful candidate will support both planned preventative and reactive maintenance activities while ensuring compliance with health, safety, and regulatory standards.Key Duties and ResponsibilitiesEnsure all heating plant and associated equipment are operated, monitored, maintained, and adjusted as required.Provide electrical and mechanical fault diagnosis, troubleshooting, and repair.Ensure all Material Handling Equipment (MHE) faults are logged, tracked, and resolved in a timely manner.Maintain all operational switch rooms and plant rooms to the required standards.Support the site's water management maintenance programme.Assist with the maintenance and servicing of all Heating, Ventilation and Air Conditioning (HVAC) systems.Support the maintenance and repair of site access control systems.Competently use power tools to undertake fitting, plumbing, and minor joinery work as required.Carry out general facilities maintenance, including: Repair and maintenance of site fixtures and fittings.Unblocking sinks and drains.Repairing or replacing taps, toilets, and waste pipes.Complete all Planned Preventative Maintenance (PPM) activities within prescribed timescales.Complete daily, weekly, and monthly inspections and checklists using the CMMS system.Plan, monitor, and close maintenance works and fault reports raised through the CMMS system.Maintain accurate records of maintenance activities to support compliance with regulatory requirements and external inspections, including HSE and insurance audits.Assist with and supervise external contractors and service providers when required.Provide facilities maintenance support to other Sysco Northern Ireland sites as needed.Participate in the out-of-hours callout rota, including occasional weekend support.Build and maintain positive working relationships with colleagues and stakeholders across all departments.Respond effectively to emergency incidents and provide appropriate support as situations arise.Skills, Experience and QualificationsEssential RequirementsRelevant trade qualification in Mechanical, Electrical, Automotive, or a related engineering discipline.Minimum of three years' post-apprenticeship experience in a similar maintenance role within a regulated manufacturing, industrial, logistics, or distribution environment.Proven experience in both mechanical and electrical maintenance.Strong understanding of Quality, Health, Safety and Environmental (QHSE) standards.Experience of Planned Preventative Maintenance (PPM) programmes.Familiarity with HVAC systems and Material Handling Equipment (MHE).Strong fault-finding, diagnostic, and problem-solving skills.Flexible approach to working hours, including participation in an on-call rota and occasional travel to other sites.Full, valid driving licence.Core CompetenciesCustomer FocusActs as a role model in delivering exceptional service to internal and external customers. Takes time to understand stakeholder needs and delivers solutions that add value.Flexibility and AdaptabilityDemonstrates resilience and adaptability within a changing environment, supporting change initiatives and continuous improvement.Building Effective RelationshipsDevelops and maintains strong working relationships across departments and functions. Collaborates effectively and contributes positively as part of a team.Communication and ListeningCommunicates clearly and professionally with colleagues, contractors, and stakeholders at all levels. Demonstrates excellent written, verbal, and listening skills to achieve positive outcomes.What We OfferCompetitive salary of £40,000 per annumMonday to Friday working pattern, 8:00am to 4:30pmCompany pension schemeOpportunities for training and professional developmentSupportive team environmentOpportunity to work across multiple sites within a leading organisationAdditional InformationThe duties and responsibilities outlined in this job description are not exhaustive and may be amended from time to time to meet the evolving needs of the business.#NIT1If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

Basic information Location Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 03-Aug-2026 Req # 24313 Job description Connect to your IndustryJoin the world’s leading HR and people transformation business and help create the Future of Work for major organisations. You’ll develop trusted relationships with senior business stakeholders and use proven methodologies to deliver high-quality work that maximises value for our clients. As part of a practice that brings research and analytics expertise together with deep industry knowledge and extensive GenAI capability, you’ll execute programmes that are not only innovative, but deliver the most positive impact to people, clients and society.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity SAP SuccessFactors is a significant priority for Deloitte. As part of a practice that brings Human Capital thought leadership together with deep industry and product knowledge, we deliver innovative solutions that focus upon a positive people impact. Join the world’s leading HR and people transformation business and help create the Future of Work for major organisations, powered by SuccessFactors technology.We are looking for enthusiastic and driven individuals to join Deloitte's leading SuccessFactors team, focusing on Talent Acquisition: SmartRecruiters, SuccessFactors Recruitment and Onboarding. Working with a diverse portfolio of clients across various industries, you will be responsible for delivering exceptional service, designing, and implementing SuccessFactors solutions that meet their specific business needs.You will work directly with clients to understand their business needs and translate those needs into effective SuccessFactors SmartRecruiters, Recruitment and Onboarding solutions. This role offers the opportunity to develop strong client management and communication skills while building deep expertise in SuccessFactors SmartRecruiters, Recruitment and Onboarding.Key Responsibilities:Lead worsktreams on client engagements, understanding their Recruitment and Onboarding needs, and designing tailored solutions using SuccessFactors SmartRecruiters, Recruitment and Onboarding solutions.Provide expert guidance on configuring and implementing all aspects of Recruitment and Onboarding.Provide guidance to clients wanting to switch from Recruitment to SmartRecruiters.Advise clients on best practices for Recruitment and Onboarding, ensuring compliance with relevant legislation and company policies.Configure and test SuccessFactors Recruitment, Onboarding or SmartRecruiters ensuring seamless integration with other SuccessFactors modules and external systems.Possess an understanding of SuccessFactors Recruitment and Onboarding module configuration and be comfortable working with data structures and workflows.Possess an understanding of SmartRecruiters configuration and be comfortable working with data structures and workflows.Gather and analyse client requirements through workshops, interviews, and documentation review.Develop and maintain strong client relationships, ensuring high levels of client satisfaction.Support the sales process by contributing to proposals and client presentations.Configure and test SmartRecruiters solution.Contribute to the development of our SuccessFactors practice through knowledge sharing and thought leadership.Stay up-to-date on the latest SuccessFactors releases and functionalities.Provide guidance and support to team members.Connect to your skills and professional experience SuccessFactors certification in SmartRecruiters or experience implementing SmartRecruiters solution is desirable.SuccessFactors certification in Recruitment and Onboarding (essential). Other modules desirable in addition.Proven experience implementing and configuring SuccessFactors Recruitment and Onboarding, with a focus on requirements gathering, solution design, and client interaction.Strong understanding of HR processes and best practices.Strong understanding of Recruitment and Onboarding processes, best practices, and relevant legislation.Excellent communication, presentation, and interpersonal skills.Excellent analytical and problem-solving skills.Ability to work effectively both independently and as part of a team, managing client relationships and expectations.Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.Experience working in a consulting environment.Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. Human CapitalPeople are what powers enterprise. That’s why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues “The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors.”-Sophia, Technology and TransformationOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BAHMCAP LOCOFFICE

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Funded Summer and Christmas events.Friendly and supportive working environment.As a Service Delivery Agent, you will ensure all vehicles are thoroughly cleaned and inspected throughout the workday.You will conduct thorough inspections, identifying any pre- and post-rental damage, following Switchs m

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