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Who We Are:Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service.We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you!Salary: Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)Working hours: 37 hours per week, with 2 days off.Location: Tunbridge WellsThe role:As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and design.Your role will involve managing client relationships from initial enquiry through to aftercare, while maintaining gold-standard service across all showroom operations.What You Will Be Doing:Management of a small sales team, including development and supportWelcoming customers and building strong, lasting relationshipsProviding advice on suitability, sizing, pricing, and design with a natural flair for interiorsCreating quotations, processing payments, and arranging deliveriesDelivering outstanding after-sales serviceManaging showroom diary and online appointmentsUpdating the CRM system with customer information and daily activityProblem solving and handling customer queries effectivelyEnsuring the showroom is always presented to an exceptional standardOccasional travel to other showrooms and Head OfficeTo be an excellent Showroom Manager, you will need:Excellent customer service, organisation, and time management skillsProven ability to drive sales with a commercial mindsetConfidence engaging with customers face-to-face and building rapportStrong written communication skills with the ability to produce clear, concise emailsExperience managing, developing, and motivating a teamA background in design, interiors, or a creative industryExceptional attention to detailA proactive, hands-on approach in a fast-paced environmentStrong interpersonal skills and ability to use initiativeProficiency in Microsoft Office (Excel, PowerPoint, Word)High-end retail or construction industry experience (desirable)Full UK driving licence and ability to travel occasionallyBenefits We Offer:A friendly and welcoming team environmentCompetitive salary package with bonus potentialPaid training and development opportunitiesEmployee Assistance ProgrammeCompetitive holiday allowance with option to buy additional daysEnhanced parental leaveCompany pension schemeHealthcare cash plan (Simply Health)Employee, friends, and family discount on Quorn Stone productsWellbeing initiatives, including Mental Health First Aiders2 volunteering days per yearIf youre passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, wed love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if youre excited about the role but dont meet every requirement, we still encourage you to apply.Opening hours: MondayFriday: 9:00am5:00pm Saturday: 9:30am5:00pm Sunday: 10:30am4:00pmTPBN1_UKTJ

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