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  • Telesales Operative
    Telesales Operative
    15 hours ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    2 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Ready Meal Packer & Batch Manager
    Ready Meal Packer & Batch Manager
    3 days ago
    Full-time
    London

    Location: London Acton, NW10 Hours: 32 + hours a week - 10 - 6pm Pay: £15.50–£17.50 per hour, depending on experience Start: ASAP We are specifically looking for someone with practical experience in these areas, rather than general packing experience. We are looking for an experienced Ready Meal Packer & Batch Manager We are looking for a reliable, experienced and highly organised person to join our ready-meal production team. This is more than a packing role. We need someone who understands food production and can take responsibility for batch control, packing requirements, product identification, production dates, use-by dates and the movement of product through the packing process. You will play an important role in making sure that the right product is packed at the right time, with the correct information and full traceability. Key responsibilities • Manage and monitor daily ready-meal packing requirements., • Ensure the correct product, batch and quantity are available for packing., • Check and accurately record production dates and use-by dates., • Ensure product is correctly identified and controlled throughout the packing process., • Clearly identify and control partially packed product., • Track outstanding packing quantities and ensure they are followed through to completion., • Communicate production information clearly to the packing team., • Maintain accurate batch and traceability records., • Complete and monitor the required checks before product is released for packing or dispatch., • Ensure products are not released where information is incomplete, unclear or requires further verification., • Escalate any uncertainty regarding product status, dates, labelling or food safety., • Work closely with Production, Packing and QA to keep the operation running efficiently., • Maintain a clear and accurate audit trail of production, packing and release activities., • Ensure no product progresses through the operation beyond its approved use-by date. The person we are looking for You will ideally have previous experience in: • Ready-meal production, • Food manufacturing, • Food packing, • Batch or production control, • Food traceability and date control You will need to be: • Highly organised and methodical, • Experienced in working with food products and production batches, • Very attentive to detail, • Comfortable working with production records and packing requirements, • Able to communicate clearly with production, packing and QA, • Reliable and able to take ownership of your responsibilities, • Confident enough to stop and escalatewhen something does not look right, • Comfortable working in a busy, hands-on food production environment Good computer skills and experience using digital production records or spreadsheets would be an advantage, as we are developing a more digital system for production and packing control. Why this role is important This person will become a key link between production, packing and product release. We are looking for someone who doesn't simply complete a task, but takes responsibility for making sure the batch is correctly identified, controlled, packed and recorded from start to finish. What we offer • £15.50- £17.00 per hour, depending on experience, • Full-time position, • A key role within a growing ready-meal business, • The opportunity to help develop and improve our production and packing systems, • Training and development opportunities, • A supportive working environment, • Opportunity for increased responsibility as the operation develops We are particularly interested in candidates who have hands-on experience in ready-meal production and understand the importance of batch, date, traceability and food-safety controls.

    Immediate start!
    No experience
    Easy apply
  • After-school babysitter
    After-school babysitter
    5 days ago
    £12.25–£14.75 hourly
    Part-time
    London

    Are you a people person who loves being around children? A local family in Acton is looking for a friendly, reliable babysitter to join their routine a few afternoons a week after school. This isn't just any babysitting job. 💛 Through Koru Kids you'll be properly employed, fully supported and fairly paid, with contracts, sick pay and holiday pay all taken care of for you. It's the warmth and flexibility of babysitting, with none of the uncertainty. Your role: You'll be helping out a few afternoons a week after school, spending time out and about in Acton or doing fun activities at home like board games 🎲 or baking 🧁 and helping with simple meals and homework. There's no previous experience or education requirements. We're just looking for enthusiastic, imaginative individuals who love working with children. You could be perfect for this role if you have babysitting experience, worked as a volunteer at a summer camp or have experience in formal educational settings. Benefits and perks: ✨ You'll get paid from £12.25 - £14.75/hour (inclusive of holiday pay), dependent on experience. ✅ FREE enhanced DBS check, insurance, FREE online nanny training and first aid training (worth over £300!) 📚 FREE CACHE registered courses and 1:1 coaching. 💷 Koru Kids will take care of contracts, sick pay, holiday pay and make sure you're paid correctly and on time. 🌟 Build valuable childcare experience to boost your CV. No VN needed! 🚀 Simply apply now and you can start working and earning in less than 2 weeks!

    No experience
    Easy apply
  • 🚗 Vehicle Collection & Delivery Driver – Terani Ltd
    🚗 Vehicle Collection & Delivery Driver – Terani Ltd
    30 days ago
    £13–£16 hourly
    Full-time
    London

    Salary: To be discussed – dependent on experience Location: Based in London, travelling across the UK Schedule: Flexible working hours ✨ About the Role Terani Ltd is looking for an experienced, reliable and knowledgeable Vehicle Collection & Delivery Driver to join our team. This is more than simply a driving position. We purchase vehicles from auctions and dealerships across the UK, so the successful candidate must have a good understanding of cars and be confident carrying out thorough vehicle checks before accepting and collecting a vehicle. Attention to detail is extremely important. Missing significant damage, warning lights, mechanical issues or other faults during a collection could result in a substantial financial loss to the company. 🔍 Vehicle Checks & Responsibilities You will be expected to: • Carry out a thorough inspection before collecting a vehicle., • Check the exterior for dents, scratches, paintwork issues and other damage., • Check wheels, tyres and visible brake condition., • Inspect the interior and identify any damage or missing items., • Check the dashboard for warning lights or fault messages., • Check the vehicle starts, runs and drives correctly., • Identify unusual noises, vibrations or obvious mechanical concerns., • Check vehicle mileage and fuel level., • Check keys, documents and accessories supplied with the vehicle., • Take clear photos and videos documenting the vehicle's condition., • Contact the office immediately if there are any concerns before accepting or leaving with the vehicle., • Safely collect and deliver vehicles to customers, dealerships, auctions and other locations. 🚘 Driving Requirements • Full UK driving licence., • Minimum 5+ years of driving experience., • Must be confident driving both manual and automatic vehicles., • Good knowledge and understanding of cars., • Previous motor trade, vehicle inspection, auction or collection experience is highly desirable., • Good driving record., • Clean DBS check required., • Reliable, responsible and punctual., • Professional when dealing with customers, dealerships and auction staff. 🕐 Working Hours & Travel This role does not have the same start and finish time every day. Depending on collections and deliveries, you may be required to start early or finish later on certain days. Applicants must therefore be flexible with their working hours. Long-distance travel will be required, and you may occasionally be sent to Scotland to collect or deliver a vehicle. There may also be occasional weekend work, although this is rare. 💷 Salary & Expenses Salary will be discussed during the interview and will depend on the candidate's experience and knowledge of the motor trade. All authorised work-related travel expenses will be covered by the company. ⭐ The Right Person We are looking for someone who understands that they are representing the company when collecting a vehicle. You must be trustworthy, observant and confident enough to identify potential problems with a vehicle before collection. We need someone who will take their time to properly check a vehicle rather than simply collect the keys and drive away.

    Immediate start!
    No experience
    Easy apply
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