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Reports to: Founder & Director \n \n Spook is a craft-led luxury event catering company based in London, delivering exceptional, seasonal food and drink with personable service for over a decade. Our clients include Prada, Miu Miu, Gagosian, Loewe, Apple and Sotheby's. Archway is our neighbourhood Italian restaurant in Battersea, listed in the Michelin Guide, with a quarterly changing menu that champions the seasons and the finest produce. \n \n The Opportunity \n \n Spook is at a turning point. Over the next few years we're investing in the infrastructure that will define the business for the next decade: a new warehouse, our own equipment and serviceware, and our own trained teams — bringing in-house what we've historically hired in. \n \n This isn't a role about keeping the wheels turning; it's about designing how this business operates at a bigger scale, and then building it. You'll inherit a strong, well-run operation and a founder who wants a genuine partner in shaping what comes next. \n \n We're looking for someone with real operational ambition — a brilliant eye, exceptional organisation, and a love of the luxury market. Someone who thinks in systems and margin as naturally as they think in linen and glassware, who holds a team to Michelin standards without ever losing warmth. \n \n The Role \n \n You'll own the operation across Spook and Archway — event delivery, the warehouse and logistics function, restaurant line management, gross profit performance, compliance and the operational team. Reporting directly to the Founder, you'll be the operational voice at the top table. \n \n\n • Building the operation: Lead the warehouse move, from location through to fit-out and operating model. Select and implement stock and inventory systems. Build the case for, and lead, phased investment in our own equipment and serviceware. Design and roll out an in-house staffing model.\n, • Event operations: Own delivery of every Spook event post-contract, to a standard that consistently exceeds client expectation. Lead the operations team, own event budgets and cost control, and build supplier and venue relationships on quality, not just price.\n, • Archway: Line manage the General Manager. Drive sales, profitability and guest experience. Own menu costing, stock and labour control, and be instrumental in delivering the restaurant's three-year plan.\n, • Commercial ownership: Own and report on GP and overhead performance across both businesses, identify and deliver margin improvement, and build the business cases behind investment decisions.\n, • Team & standards: Recruit, develop and hold your team to a high standard with generosity and no ambiguity. Maintain full compliance with health, safety and regulatory requirements, including our ISO 14001 and ISO 20121 accreditations.\n\n \n What you'll bring \n \n\n • Senior operational leadership in luxury hospitality, hotels, events or high-end restaurants\n, • A track record of building something, not just running it — systems implemented, sites opened or moved, teams brought in-house, margin improved\n, • Strong commercial and financial acumen — comfortable owning GP, budgets, forecasting and investment cases\n, • Leadership that inspires and holds to account in equal measure\n\n \n What we offer \n \n A competitive salary and end-of-year bonus, flexible working on Mondays and Fridays, a nursery workplace scheme, daily lunch, 50% off at Archway, and the chance to shape a prestigious luxury brand as it grows. \n \n 📍 Based in Battersea, London. Travel across sites and venues, with evening and weekend work depending on the event schedule.

General Healthcare is a family-owned business established in 1986. We develop, manufacture and distribute a wide range of healthcare, cosmetics and personal care products, supplying customers across the UK and internationally. \n Our direct-to-consumer eCommerce business fulfils thousands of customer orders each year through our own warehouse, supplying customers via our websites and leading online marketplaces. \n \n We're looking for a reliable, organised and motivated Fulfilment & Warehouse Operative to join our small team. This is a hands-on role where you'll play a key part in ensuring customer orders are picked, packed and dispatched accurately while helping maintain the smooth day-to-day running of our warehouse. \n \n The Role \n \n This is a hands-on operational role at the heart of our business, responsible for the safe receipt, organisation, storage, picking and packing of customer orders. Accuracy, organisation and attention to detail are essential, as you'll ensure every order is dispatched correctly and on time. \n Working closely with the Warehouse and eCommerce teams, you'll run the day-to-day fulfilment operation, helping to maintain an efficient warehouse while contributing to high operational standards. \n \n No two days are the same. While around 40% of the role focuses on eCommerce fulfilment, the remainder involves supporting the wider warehouse operation. \n \n eCommerce Fulfilment \n \n\n • Pick, pack and dispatch customer orders accurately and efficiently.\n, • Prepare shipments for Royal Mail and other courier collections.\n, • Process customer returns and exchanges.\n, • Ensure orders are completed within SLA.\n, • Maintain high standards of packing quality and accuracy.\n\n \n Warehouse Operations \n \n\n • Build, organise, and shrink-wrap pallets safely and securely.\n, • Receive, check and put away incoming stock and deliveries; replenish picking locations.\n, • Load and unload shipping containers as required.\n, • Prepare Amazon FBA shipment plans.\n, • Assemble product components and prepare finished goods for sale.\n, • Apply product labels, barcodes and packaging as required.\n, • Carry out stock counts and assist with inventory control and record-keeping.\n, • Maintain a clean, organised and safe warehouse, including layout improvements and general housekeeping.\n, • Support colleagues and other operational tasks during busy periods and seasonal peaks.\n\n \n Essential Skills & Experience \n \n\n • Previous experience in a fulfilment, warehouse, or logistics environment\n, • Comfortable working in an active warehouse environment, including receiving deliveries, moving stock and supporting the day-to-day running of the warehouse.\n, • Excellent attention to detail, with good organisational and time-management skills.\n, • Technically confident and comfortable learning new warehouse and fulfilment systems.\n, • Able to work independently and as part of a small team.\n, • Reliable, punctual and hardworking, with a positive, willing-to-learn attitude.\n, • Physically able to carry out warehouse duties, including lifting and standing for extended periods.\n\n \n Desirable Skills \n \n\n • Experience using Linnworks or similar warehouse/order management software.\n, • Previous eCommerce fulfilment experience.\n, • Experience using barcode scanners and shipping systems.\n, • Basic stock control or inventory experience.\n, • Experience preparing Amazon FBA shipments.\n\n \n What We Offer \n \n\n • Competitive salary.\n, • Company bonus scheme.\n, • Private healthcare (after qualifying period).\n, • Birthday leave.\n, • 28 days holiday including bank holidays (pro rata for part-time employees).\n, • Casual dress.\n, • Free on-site parking.\n, • Full training provided.\n, • Opportunities to develop as the business continues to grow.\n, • Friendly, supportive and welcoming team environment.\n\n \n Why Join Us? This is an exciting opportunity to join a small growing business where every team member makes a real impact. We're proud of our friendly culture and are looking for someone who enjoys being part of a hardworking team, takes pride in their work, and wants to grow with the company.

Job title: Logistics Coordinator (Fixed Term Contract - 12 months) \n Reporting to: Head of Logistics \n \n Role Overview: The Logistics Coordinator works with the Head of Logistics in overseeing the \n movement of goods within the supply chain, according to the specific requirements of each category and covering suppliers, wholesalers, eCommerce and stores around the globe. \n \n Main Responsibilities: \n\n • Liaise with freight forwarders/couriers to arrange collections/deliveries from both suppliers and customers\n, • Ensuring stock accuracy when booking in on company operating system, managing variances with suppliers if and when needed.\n, • Reporting to customers regarding orders, shipments and any queries they may have.\n, • Working closely with the warehouse, prioritising customer deliveries. Ensuring all orders are prepared and shipped on time, with any customer requirements being correctly carried out.\n, • Production of all shipping documentation, especially for international purposes.\n, • Communicating cross functionally across the company, reporting to key stake holders to ensure all processes are being followed and targets are being met.\n, • Manage customer returns and resolution\n, • Coordinate inventory flows for direct to customer channels\n, • Support the logistical flow for seasonal fashion shows, events and special projects\n, • Update and maintain warehouse stock holding\n, • Investigate, resolve and process inventory discrepancies\n, • Assist in the continuous improvement of the VB ERP.\n, • Support exit of excess inventory through samples sales\n\n \n Essential Skills & Requirements: \n\n • Experience in Logistics within the fashion industry, warehousing and shipping\n, • Good understanding of shipping paperwork and international customs requirements, documentation, tax and duties.\n, • Positive proactive approach and a willingness to learn\n, • Strong networking, interpersonal and communication skills\n, • Keen eye for detail\n, • Excellent organisation and team working skills\n, • Experience with ERP system Visual Next\n, • Working knowledge of Microsoft Office, good Excel skills a must.\n\n

Job title: Cloth & Trims Buyer Reporting to: Production Manager Hours of work: Full-time, 37.5 hours per week Role Overview The Cloth & Trims Buyer is responsible for the end-to-end sourcing, purchasing and coordination of all fabrics, trims and raw materials required for both product development and bulk production. Working closely with Product Development, Production, Merchandising and external suppliers, the role ensures materials are available in line with seasonal critical paths, while maintaining the highest standards of quality, accuracy and cost efficiency. This role is pivotal in supporting the successful delivery of Drake’s collections by managing supplier relationships, monitoring material availability, coordinating approvals and logistics, and maintaining accurate purchasing and inventory data across internal systems. The successful candidate will be highly organised, commercially aware and proactive, with the ability to manage multiple priorities in a fast-paced luxury fashion environment. Key Responsibilities Supplier & Purchasing Management • Manage the end-to-end procurement of all fabrics, trims and raw materials for both sampling and bulk production., • Raise and manage all purchase orders with cloth and trim suppliers, ensuring accuracy, timely placement and cost control., • Act as the primary point of contact for fabric and trim suppliers, building strong working relationships and ensuring effective communication., • Obtain and negotiate pricing where appropriate, ensuring all commercial information is accurately recorded. Material Planning & Inventory • Coordinate the ordering and availability of all raw materials in line with seasonal development and production critical paths., • Work closely with the Product Development team to forecast seasonal fabric requirements and place forward orders., • Maintain accurate raw material trackers, monitoring stock levels, deliveries, allocations and warehouse locations., • Ensure raw materials are correctly allocated and split by production destination, coordinating physical shipments to manufacturing partners as required. Critical Path & Supplier Coordination • Monitor supplier lead times and delivery schedules to ensure materials arrive in line with production requirements., • Chase and coordinate approvals for lab dips, strike-offs, trims and sample lengths, ensuring approvals are obtained within critical path deadlines., • Track all purchase orders from placement through to delivery, proactively communicating any delays, risks or changes to relevant stakeholders., • Escalate supply chain issues promptly and recommend suitable alternatives where necessary to minimise production disruption. Systems & Administration • Maintain accurate fabric, trim and component records across Zedonk, Tracker and any other internal systems., • Ensure all purchase, pricing and supplier information is up to date and accurately recorded., • Maintain a comprehensive trim archive and support the organisation of fabric and trim libraries., • Produce and maintain reports relating to raw material status, deliveries and production priorities. Logistics • Coordinate inbound and outbound logistics for fabrics and trims, ensuring shipments are delivered accurately and on time., • Work closely with freight partners, suppliers and internal teams to ensure efficient movement of raw materials. Collaboration • Work collaboratively with Product Development, Production, Merchandising and Warehouse teams to ensure raw materials are available to meet sampling and production deadlines., • Provide regular updates on material availability, supplier performance and any risks impacting the production schedule. Experience & Skills • Previous experience in a Cloth Buyer, Trims Buyer, Raw Materials Buyer, Production Buying or similar role within the fashion, apparel or luxury goods industry., • Experience managing the procurement of fabrics, trims and raw materials for both product development and bulk production., • Experience working with domestic and international suppliers and manufacturers., • Strong understanding of garment production processes and critical path management., • Experience using ERP or PLM systems (such as Zedonk) and Microsoft Office, particularly Excel., • Excellent organisational and planning skills, with the ability to manage multiple priorities and deadlines., • Strong attention to detail and a high level of accuracy., • Excellent communication and relationship-building skills, both internally and externally., • Strong negotiation and problem-solving abilities., • Proficient in Microsoft Office, particularly Excel, with confidence working across multiple systems., • Ability to analyse information and make commercially sound decisions. Desirable • Experience working within a luxury fashion or premium apparel brand., • Knowledge of Zedonk or similar ERP/PLM systems., • Experience working with UK and overseas manufacturing partners., • Understanding of import/export documentation and international shipping processes.

Job title: Production Planner Reporting to: Production Manager Hours of work: Full-time, 37.5 hours per week Role Overview The Production Planner is responsible for coordinating the production process from purchase order placement through to the delivery of finished goods. Working closely with Product Development, Buying, Logistics and external manufacturing partners, the role ensures production is planned, monitored and delivered in line with seasonal critical paths, quality standards and business objectives. This role plays a key part in maintaining strong supplier relationships, monitoring production progress, coordinating logistics and ensuring accurate production records are maintained across internal systems. The successful candidate will be highly organised, detail-oriented and proactive, with the ability to manage multiple priorities while collaborating with suppliers and internal stakeholders across the business. Key Responsibilities Production Planning & Coordination • Raise and issue purchase orders (POs) to manufacturers in line with production requirements and seasonal critical paths., • Support the Production Manager with the planning, coordination and execution of seasonal production activities., • Maintain and update production schedules, ensuring all manufacturing milestones are achieved., • Issue production tickets and maintain the production plan for the tie factory facility., • Coordinate the ordering of production trims, including labels and branded components, working with internal stakeholders where required. Supplier Management • Act as the primary point of contact for manufacturers and suppliers on all production-related matters., • Build and maintain strong working relationships with suppliers to ensure effective communication and timely issue resolution., • Monitor supplier performance, escalating risks and recommending solutions to minimise disruption to production. Production Monitoring • Track production progress across all manufacturing sites and external suppliers, ensuring products are delivered on time, within specification and to the required quality standards., • Identify and proactively resolve issues affecting production, quality, cost or delivery schedules., • Communicate production updates, risks and delays to relevant stakeholders. Logistics & Shipping • Coordinate the shipment of finished goods from suppliers, arranging freight and transportation through logistics partners such as DHL, Ziegler and other approved carriers., • Ensure shipping documentation and delivery schedules are accurate and aligned with warehouse and business requirements., • Liaise with freight providers and suppliers to monitor shipments and resolve any transport-related issues. Systems & Administration • Maintain accurate production records, purchase orders and supplier information across internal systems., • Produce and maintain production reports, trackers and critical path documentation., • Ensure all production information is accurate, up to date and readily available for internal stakeholders. Supplier Visits & Collaboration • Undertake regular travel to mills, manufacturers and supplier factories across the UK and Europe to monitor production, build supplier relationships, conduct quality reviews and support seasonal delivery., • Work collaboratively with Product Development, Buying, Warehouse, Logistics and Merchandising teams to ensure products are delivered successfully and on schedule. Experience • Previous experience in a Production Planning, Production Coordination or Production Management role within the fashion, apparel or luxury goods industry., • Experience managing supplier relationships and coordinating production across multiple manufacturing sites., • Experience working with international manufacturers and logistics providers., • Strong understanding of garment manufacturing processes and critical path management., • Experience using ERP or production management systems and Microsoft Office, particularly Excel. Knowledge & Skills • Good understanding of garment construction, production processes and quality standards., • Knowledge of production planning, supplier management and inventory control., • Understanding of import/export logistics and freight coordination., • Familiarity with purchase order management and production scheduling., • Excellent organisational and planning skills with the ability to manage multiple production schedules simultaneously., • Strong attention to detail and accuracy., • Excellent communication and stakeholder management skills., • Strong problem-solving and decision-making abilities., • Proficient in Microsoft Office, particularly Excel, and comfortable working across multiple business systems., • Ability to prioritise effectively and work under pressure to meet deadlines. Desirable • Experience working within a luxury fashion or premium apparel brand., • Knowledge of Zedonk or similar ERP/PLM systems., • Experience managing overseas production and supplier relationships., • Understanding of customs procedures and international shipping documentation.

Contract: Fixed-term (October - February) THAMES MMXX. is looking for a proactive and organised Seasonal Operations Assistant to support our team during our busiest period. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent attention to detail, and is happy to get involved across a variety of operational tasks. Key Responsibilities • Support the day-to-day running of operations., • Prepare, pack, and process customer orders., • Assist with stock management, inventory checks, and replenishment., • Help coordinate deliveries, collections, and logistics., • Maintain an organised, clean, and efficient workspace., • Provide general administrative and operational support as required. Requirements • Reliable, organised, and able to prioritise tasks., • Strong attention to detail., • Comfortable working both independently and as part of a team., • Flexible and willing to adapt to changing priorities., • Previous operations, warehouse, retail, or logistics experience is beneficial but not essential. This is a hands-on role offering the opportunity to contribute to a growing business during its peak season.

Company Description Les 100 Ciels is a contemporary fashion brand that specializes in versatile, timeless clothing with luxurious cashmere at the core of every collection. The brand combines classic silhouettes with modern, seasonal styles to create a refined yet transitional range. Role Description The E-commerce & Customer Service Coordinator is responsible for delivering an exceptional online customer experience across every touchpoint. From managing customer enquiries and processing online orders to supporting website merchandising and product launches, this role ensures our digital experience reflects the quality and service expected. This is a varied role that combines customer service, website administration and operational support, making it ideal for someone who is highly organised, proactive and passionate about delivering outstanding customer experiences. Key Responsibilities Customer Service • Deliver exceptional customer service via email, phone and live chat., • Resolve customer queries quickly and professionally., • Manage returns, exchanges and refunds., • Liaise with stores and warehouse to resolve fulfilment issues., • Support VIP customers with styling, product advice and order enquiries., • Monitor customer feedback and identify opportunities to improve service., • Maintain customer records within Shopify and CRM. E-commerce Operations • Process and monitor online orders., • Ensure orders are fulfilled accurately and on time., • Work with the warehouse to resolve shipping or stock issues., • Monitor website stock availability and communicate any issues., • Support inventory accuracy across online channels. Website Management • Upload new products to the system., • Write and proof product descriptive information., • Work with the Graphic & Content teams to upload imagery and ensure consistency across the website., • Merchandise collections and category pages., • Support homepage updates and promotional banners., • Assist with product launches and seasonal updates., • Support with website QA to identify broken links, pricing errors or content issues. Trading Support • Monitor website performance and customer behaviour., • Produce weekly reports covering:, • Sales, • Conversion, • Average Order Value, • Traffic, • Best sellers, • Highlight opportunities to improve conversion and customer experience. Marketing Support • Coordinate promotional activity on the website., • Support email campaign execution., • Ensure products and landing pages are launch-ready., • Assist with gifting, influencer orders and campaign logistics where required. Experience • Experience in an e-commerce or customer service role., • Shopify experience preferred., • Excellent written communication skills., • Highly organised with strong attention to detail., • Comfortable working with Excel and reporting., • Able to manage multiple priorities in a fast-paced environment., • Strong problem-solving skills., • Proactive with a positive attitude., • Commercially aware.

We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, eCommerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed. This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, eCommerce, and commercial operations. Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations. Key Responsibilities Merchandising Support • Assist the merchandising manager with product assortment planning and seasonal launches., • Monitor inventory levels and assist with stock replenishment planning., • Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance., • Support markdown, promotional, and pricing activities., • Coordinate with operations, and eCommerce teams to ensure timely product launches., • Assist in analysing sales trends and competitor analysis to support trading decisions., • Monitor stock transfers and inventory allocation across warehouses, and online channels. eCommerce Administration • Support the daily operations of eCommerce platforms and online marketplaces., • Assist with product listings, content updates, pricing, and promotional campaigns., • Generate regular reports on online sales and operational performance. Wholesale & Marketplace Operations • Process wholesale purchase orders accurately and efficiently., • Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders., • Maintain accurate wholesale customer records and documentation., • Work closely with warehouse teams to organise B2B order processing., • Assist in promptly resolving order discrepancies and customer inquiries., • Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore., • Manage style assortment and product details for marketplaces, • Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions. Requirements • Strong analytical, organisational, and problem-solving skills., • Excellent attention to detail and accuracy., • Proficiency in Microsoft Excel, Word, and PowerPoint., • Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems., • Good communication and interpersonal skills., • Ability to manage multiple priorities in a fast-paced retail environment., • Positive attitude, willingness to learn, and a collaborative mindset. Preferred Qualifications • Experience in retail, merchandising, eCommerce, logistics, or supply chain., • Basic understanding of merchandise planning, inventory management, and retail operations., • Familiarity with retail systems and online marketplaces is an advantage. What You'll Gain • Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business., • Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination., • Opportunities to develop analytical, commercial, and operational skills., • Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.

As Merchandiser (Concessions), you will take ownership of the merchandising strategy across our concession partners. Working closely with Buying, Planning, Sales and Retail Partners, you will ensure the right products are in the right locations at the right time, maximising sales, availability and profitability. This is a highly commercial role requiring strong analytical skills, excellent stakeholder management and a proactive approach to stock optimisation. Key Responsibilities • Own the day-to-day merchandising and trading of all concession accounts., • Manage Partner Fulfills programmes with ASOS, NEXT, BOOHOO and other platforms, • Analyse sales performance, stock levels, sell-through and profitability to identify opportunities and risks., • Produce weekly trading reports with actionable recommendations., • Forecast demand and manage intake plans to support seasonal trading., • Ensure optimal stock allocation and replenishment across concession locations., • Manage and update Partner Portals with current and future Stocks, • Manage stock transfers and markdown strategies to maximise full-price sales., • Work closely with Buying to influence future product selections based on trading performance., • Build strong relationships with concession partners to ensure commercial objectives are achieved., • Monitor KPIs including sales, stock turn, sell-through, margin and availability., • Support seasonal planning, budgeting and forecasting processes., • Identify opportunities to improve processes, reporting and operational efficiency., • Collaborate with Logistics and Warehouse teams to ensure timely stock deliveries., • Support new concession launches and expansion opportunities. Skills & Experience Essential • Previous merchandising experience within fashion, footwear or accessories., • Experience managing concession, wholesale or retail partner accounts., • Strong commercial awareness with excellent analytical skills., • Advanced Microsoft Excel skills., • Experience using merchandising or ERP systems., • Ability to interpret data and turn insights into commercial actions., • Strong planning, organisation and prioritisation skills., • Excellent communication and relationship management skills., • Comfortable working in a fast-paced, high-growth environment. Desirable • Experience within a fashion footwear or accessories brand., • Knowledge of inventory planning and allocation., • Experience working with department stores or retail concession partners., • Familiarity with Power BI or similar reporting tools. Personal Attributes • Commercially minded with a strong customer focus., • Highly organised and detail-oriented., • Proactive and solutions-driven., • Confident communicator who can influence stakeholders., • Collaborative team player., • Adaptable and resilient in a fast-moving business., • Passionate about fashion and current trends. What You'll Bring • A passion for delivering commercial results., • Confidence making data-led decisions., • The ability to balance analytical thinking with commercial instinct., • A collaborative approach and a desire to continuously improve.

We are seeking an exceptional Senior Retail Operations Manager to join the Retail team at our Corporate Office on a Fixed Term basis for 12 months . Maybourne owns and manages Claridges, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory six of the worlds most renowned hotels, and Surrenne wellbeing and longevity Members Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of todays discerning guests. At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world. The Senior Retail Operations Manager is responsible for driving operational excellence across all retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational framework for growth. As Maybourne continues to expand, this role is instrumental in shaping long-term retail strategy, exploring new growth opportunities, assessing potential distribution channels, and ensuring that all operational functions run seamlessly while delivering best-in-class service. Your responsibilities will include but will not be limited to: Commercial and Financial Performance Develop and maintain weekly, monthly, and seasonal trading reviews, sharing insights with the Retail team and senior leadership. Lead margin reviews, identifying risks, inefficiencies, and opportunities to optimise product and operational profitability. Deliver cost-saving initiatives across all retail and operational functions, ensuring measurable year-on-year efficiencies. Oversee sales forecasting in collaboration with the Chief Commercial Officer, using performance data and market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across site content, product experience, and brand messaging. Partner with Digital Marketing and SEO agencies and in-house teams to coordinate product exposure, optimise campaigns, and align trading priorities. Own and optimise the CRM strategy, working both independently and alongside the in-house CRM team to drive customer segmentation, retention, and retargeting. Retail Operations Management Oversee the full scope of retail operations, ensuring strong performance, efficient processes, and high standards across all customer-facing and support functions. Align with Product Development, Marketing, and Finance to ensure end-to-end operational readiness. Implement operational frameworks, SOPs, and best practices to ensure consistency across retail channels (physical and digital). Build strong partnerships with internal stakeholders, ensuring seamless communication and alignment across the organisation. Support the development of junior colleagues, helping them deepen their knowledge of the retail function and Maybournes brand values. Logistics and Supply Chain Management Lead warehouse management, ensuring optimal performance, stock accuracy, productivity, and ongoing cost reduction initiatives. Oversee the smooth running of all logistics functions, from inbound to final delivery, ensuring timeliness, accuracy, and cost effectiveness. Identify and implement logistics process improvements, automation opportunities, and supplier/3PL optimisation strategies. Ensure operational readiness for new products, packaging changes, and sustainability initiatives. Strategic Projects and Continuous Improvement Drive strategic projects focused on operational excellence, digital enhancement, and customer experience improvement. Evaluate new technologies, tools, and systems that can improve workflow efficiency, reduce costs, or enhance the customer journey. Oversee performance dashboards, KPIs, and reporting frameworks to drive data-led decisions across the organisation. Who thrives here? You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a jobits the next chapter in an extraordinary career. The Maybourne Experience At Maybourne, youll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role. We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are. Your dedication and hard work deserve to be recognised and celebrated. Thats why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you: A Rewarding Career with Maybourne At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional. Health & Wellbeing Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes Option to purchase up to five additional days of annual leave per year. Monthly access to subsidised massage and podiatry treatments A programme of wellbeing initiatives, from mental health support to physical activity 24-hour confidential assistance helpline On- and off-site Occupational Health support Life assurance through our Death in Service scheme Eye care support, including vouchers and contributions towards glasses Flu vaccination vouchers Cycle to Work Scheme Recognition & Growth An extra paid days leave to celebrate your birthday Instant recognition and award programme, celebrating extraordinary contributions Dedicated in-house training and development to support your personal and professional growth Monthly colleague awards with generous prizes Opportunities for internal progression and cross-property moves Introduce a Star referral scheme with rewards of up to £1,500 Long service celebrations to honour your continued dedication Financial Care A highly competitive salary package Increased holiday entitlement after 3 and 5 years of service Family-first policies, including enhanced maternity and paternity pay Season ticket travel loans A generous pension scheme Smart Tech Benefit Opportunity to buy electrical goods with monthly repayments to help you spread out the cost. Moments to Remember Exceptional colleague rates of £50 per night across Maybourne properties for you and your family A hosted Guest Experience Stay immerse yourself in the full Maybourne experience 50% off food and beverage across our restaurants and bars Invitations to a year-round calendar of cherished colleague events from the Maybourne Picnic to our festive celebrations Thoughtful gifts to mark weddings, new arrivals, and retirements *Selected benefits are subject to terms and conditions.

Inventory Planning Manager - Spider is advertising on behalf of a fast-growing luxury homeware retail business for an Inventory Planning Manager to join their team on a permanent basis, based in North London, offering hybrid working. Fantastic company benefits include: Salary: Circa £50,000 per annum depending on experience Holiday: 20 days annual leave plus bank holidays, plus your birthday off Additional: Company pension, Vitality healthcare, Cycle to Work scheme, Perkbox benefits platform and 40% employee discount on products, hybrid working. About the role As an Inventory Planning Manager, you will be responsible for developing and managing data-driven inventory strategies to ensure the right products are available at the right time while maintaining efficient stock investment. You will work closely with suppliers, freight forwarders, warehouse teams and internal stakeholders to manage replenishment, purchasing and inventory performance across the business. This is a commercially focused role that offers the opportunity to influence decision-making through data analysis while supporting the continued growth of a successful luxury retail brand. Working hours for this role will be 40 hours per week, Monday – Friday 9am - 6pm. Main responsibilities and Duties: Take ownership of inventory planning, forecasting and replenishment across the full product portfolio, ensuring optimal stock levels and product availability. Raise and manage purchase orders, monitor supplier performance, coordinate inbound shipments and build strong relationships with manufacturing partners, freight forwarders and logistics providers. Analyse historical sales trends, demand patterns, promotional activity and seasonal forecasts to develop accurate inventory plans and identify potential supply risks. Monitor inventory performance, investigate stock discrepancies, manage stock counts and recommend actions to improve stock turnover while reducing excess and obsolete inventory. Maintain accurate product data, implementing consistent product coding and naming conventions across multiple business systems. Produce regular management reports and dashboards covering stock availability, inventory accuracy, supplier performance, purchase order metrics and working capital, while identifying opportunities for continuous improvement across inventory planning processes and systems. About you: To be successful in this role, you will have at least five years' experience in inventory planning, demand planning, supply planning or stock management, with strong analytical skills and the ability to interpret inventory and sales data. You will be highly organised, commercially aware, and experienced using Inventory Planning, ERP or MRP systems, alongside advanced Microsoft Excel skills. Experience within retail, wholesale, distribution or eCommerce, managing long supplier lead times, would be advantageous, as would knowledge of Power BI, importing from Asia or CIPS qualifications. You will be a proactive team player with excellent communication skills and a passion for continuous improvement. Why them: This established, fast-growing luxury homeware retailer has a reputation for exceptional products, outstanding customer service and an ambitious growth strategy. They are passionate about combining creativity with operational excellence and offer a collaborative working environment where innovation, data-driven decision-making and continuous improvement are encouraged. If you have the relevant skills and experience for this Inventory Planning Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk mail folder for any correspondence regarding your application. If you require any reasonable adjustments, such as access support or information in an alternative format, please let us know as soon as possible so that we can make the appropriate arrangements. Additional keywords: Inventory Planning Manager, Inventory Manager, Demand Planner, Supply Planner, Supply Chain Planner, Inventory Controller, Stock Planning Manager, Stock Controller, Purchasing Manager, Supply Chain, Procurement, ERP, MRP, Inventory Forecasting, Replenishment Planning, Stock Management, Inventory Analysis, Retail Operations, eCommerce, Wholesale This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application